• Journal of Information Science Theory and Practice
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• v.6 no.1
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• pp.45-64
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• 2018

The global information economy is transforming the way people connect with each other, learn new things, and contribute to the knowledge society. With the online platform, library services have also expanded beyond face to face interaction. Although studies of virtual reference services have been made in different parts of the world, a case study discussing various forms of online reference engagement in Kazakhstan has not been written. While most of the theories on connectivism emphasize the context of instruction, the researchers of this paper discussed the tenets as they relate to online engagement. Applying the theory of connectivism, this paper explores through a mixed method the use of various online platforms to enhance engagement connecting library users to information. Findings revealed that differences in patterns of interactions as to platforms, types of queries, and users reveal that students, faculty, and other members of the academic community served by the library have various preferences for communication. The case study further showed that respondents have not maximized the use of VLS but interest in using both synchronous and asynchronous services is clear. Finding connections between sources of information, creating useful information patterns, is essential in learning. Amplifying awareness on the use of VLS giving emphasis to the unique features of each service is useful in order to enable students to see how this platform facilitates learning.

• Journal of Korean Society for Quality Management
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• v.51 no.1
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• pp.19-36
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• 2023

Purpose: The purpose of this study is to empirically verify the structural relationship between public library service-scape, flow, user satisfaction, and customer loyalty for adults who use public libraries for academic purposes in a changing public library environment. To this end, this study reviewed the concepts of public library service-scape, immersion, user satisfaction, and customer loyalty with existing literature, proposed a research model based on this, and empirically verified them. Methods: This study collected and statistically analyzed data for adults using public libraries for the purpose of reading books or studying. The collected data were checked using SPSS 24.0 and AMOS 24.0 and the research hypothesis was verified by analyzing the results using the structural equation modeling technique. Results: The results of the study are as follows. First, spatiality, aesthetics, and amenity of service-scapes have a positive effect on flow. Second, spatiality and amenity of service-scapes have a positive effect on user satisfaction. Third, Flow has a positive effect on user satisfaction. Fourth, Flow and user satisfaction have a positive effect on customer loyalty. Conclusion: This study is meaningful in that it suggests a strategic direction to enhance the service competitiveness of public libraries by strengthening the service-scape.

• International Journal of Internet, Broadcasting and Communication
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• v.16 no.3
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• pp.253-261
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• 2024

The role of the library is as a public institution that provides academic information to a variety of people, including students, the general public, and researchers. These days, as the importance of lifelong education is emphasized, libraries are evolving beyond simply storing and lending materials to complex cultural spaces that share knowledge and information through various educational programs and cultural events. One of the problems library user's faces is locating books to borrow. This problem occurs because of errors in the location of borrowed books due to delays in updating library databases related to borrowed books, incorrect labeling, and books temporarily located in different locations. The biggest problem is that it takes a long time for users to search for the books they want to borrow. In this paper, we propose a system that visually displays the location of books in real time using an AI vision sensor and LED. The AI vision sensor-based book location guidance system generates a QR code containing the call number of the borrowed book. When the AI vision sensor recognizes this QR code, the exact location of the book is visually displayed through LED to guide users to find it easily. We believe that the AI vision sensor-based book location guidance system dramatically improves book search and management efficiency, and this technology is expected to have great potential for use not only in libraries and bookstores but also in a variety of other fields.

• Journal of Korean Library and Information Science Society
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• v.12
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• pp.133-160
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• 1985

In college or university libraries, the data of dissertations is one of the important academic information data. But traditional cataloging rules of dissertations and the method of operation is not only didn't unify but also fit to actual circumstances of library. This reason make librarians waste of time and the situation about piling up of unprocessed data don't make library services properly. In this papers, to analyze the above mentioned problems, I have investigated with questionaries about actual examples of construction methods of call number and item describing form of dissertations which is being used now in every college library in Korea. With the replied 61 questionaries which was compared with and investigated to merits and faults about library itself, I have showed revision ways. The characteristics of the revision ways are the followings. 1) Deleted informal and unmeaning descriptions and simplified describing. 2) Recommended to operating one or two kinds describing items which are only necessary. 3) Made call number specifically and then it make us easy to identify data and simultaneously call number can do its original action. 4) shelving range of data is made to colleges, years, departments, majors but in same departments, author's name is recommended by Korean alphabetical ordering. Besides, for proper and systematic management and operating of data. It must be necessary to recommend that reading systems of closed shelves type, incoming and outgoing and shelving by fulltime exclusive charged librarian, separate management of items and data are recommended.

• Journal of the Korean Society for Library and Information Science
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• v.50 no.4
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• pp.231-252
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• 2016

Mentoring by faculty advisors is closely related to the personal and professional outcomes of doctoral students. However, few researchers have examined the characteristics of faculty mentors. To deal with this lack of research, the author attempted to explore the characteristics of faculty mentors from the perspective of Library and Information Science (LIS) doctoral students in the United States. In the study, the author combined interviews and a survey to examine the characteristics of faculty mentors. The interview and survey findings present a list of characteristics that are comprehensive and specific to LIS doctoral education. Specifically, the author describes a faculty mentor as a well-rounded person who possesses both professional and interpersonal characteristics. In addition, the findings show some aspects in which the current advising/mentoring could improve. The current study offers a guideline for the accomplishment of doctoral mentoring at a concrete level, rather than vaguely recommending that faculty advisors support the professional and psychosocial development of their students. In a following paper, the author will relate background characteristics of doctoral students to their perception of mentors.

• Journal of Korean Library and Information Science Society
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• v.32 no.3
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• pp.59-89
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• 2001

After researching users'satisfaction on central library service of Daejin university, it shows that they are generally satisfied with facilities but not with the service that supports library use, and satisfied with a book and serial Publications but not with others including thesis. Also, it is shown that librarians in communication with users are insufficient, and their professionalism and capacity are acknowledged but their insincerity and perfunctory attitude are viewed negative to users. Therefore librarians need to actively promote their service to users. Besides, it will be beneficial for librarians to use bulletin board of homepage as a way to continuously reflect claims and complaints from users.

• Journal of Korean Library and Information Science Society
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• v.41 no.4
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• pp.127-150
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• 2010

This study aims to analyze the gap between university students' cognitions and expectations on users' cognitions about dimensions of library staff service quality and the reason of gap. The results showed that the overal service didn't reach the users' minimum expectation. Among the every item of service quality, the greatest expectation service was the quick delivery of non home library materials and staff's politeness. The most great was in-depth subject services and friendly encounter. The staff service quality gave the library satisfaction; in-depth subject services, exact understanding of user needs and politeness. The great gaps were caused to the lack of willingness to answer question, the lack of communication, and the lack of user care etc.

• Journal of the Korean Institute of Rural Architecture
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• v.18 no.4
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• pp.17-24
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• 2016

Since the users have direct access to search and browse freely, the open access system has been employed to all the usual modern libraries. However, library space shortage problem created by the continuously increasing printed materials caused the degradation of usability and quality of the library space. Open Access system is superior in user convenience but is inferior in space efficiency. Keeping the open access system is considered as one of the reasons of the space shortage problem. Even though the closed access system does not provide free access or easy browsing for the uses, it's space efficiency is much higher than the open access system. The closed access system should be employed as a plan to relieve space shortage problem. Since the closed access system does not allow the public direct access to books, it is very economical. It also provides much better space efficiency with higher book shelving density. In this article, closed access library system models and their characteristics are examined as the reduction plans for the library space shortage problems.

• Journal of Digital Convergence
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• v.8 no.2
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• pp.89-102
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• 2010

The present thesis aims to analyze in consideration of recent changes in teaching environment in the universities the commercial digital contents and e-learning courses provided by the libraries, and to propose the ways to encourage university library service needed under the current situation. A survey of professors and students upon the quality of commercial digital contents service provided by the libraries in I University was made to measure its influence upon e-learning courses. The quality of commercial digital contents service provided by libraries was measured through Digital Library Service Quality Index (which will be referred as DL-SQL Model from here), which is used as a model to examine the Digital Library Service, with partial adjustments of 4 levels (information system service, digital books service, customer service quality, and customer community service) and 7 components (search possibility, an exclusive organization and interface, accessibility, digital books, customer support service, personalized service, and customer community). Among the library services in regard to digital contents, "customer service" and "customer community service" were analyzed to have stronger influence upon e-learning teaching and studying than quality-based service for "information system" and "digital books". Consequently, it is concluded that customized information service provided by the library for the professors who teach e-learning courses and their students is more influential to supporting e-learning courses than quantity pushing service through purchasing commercial digital contents, upon which the direction of digital contents policy to provide library services for e-learning courses should be based.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.24 no.4
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• pp.133-152
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• 2013

This study strives to perform a pilot collection assessment study with the political science collection in a university library. Employing the basic list-checking analysis method, the study scrutinized the collection statistics and the circulation statistics, and check the current library holdings with a standard list which was composed of cited works extracted from course syllabi, theses, dissertations and faculty research papers. Although the study is a pilot case study that a particular model was applied to a collection in the field of political science, the result and procedures of the assessment will provide some implications regarding collection assessment in university libraries.