• 한국의류학회지
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• 제34권7호
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• pp.1220-1231
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• 2010

This study examined customer misbehaviors in retail settings by identifying behavioral patterns and exploring behavioral backgrounds and consequences from the employee's perspectives. Qualitative data were collected from an individual interview method, and 222 interviews were analyzed. Customer misbehavior was categorized into unethical returns, problem behaviors in service encounters, unreasonable demands, shoplifting/fraud, ill-mannered behaviors, and selfish behaviors. Behavioral backgrounds included dissatisfaction, unreasonable expectations, actively benefiting of service failures, taking advantage of service standards, illegitimate complaints, monetary gains, transferring responsibility, and demanding special treatment. Employees experienced stress facing misbehaving customers with no other choice except to accept misbehaviors and learned misbehaviors as customers themselves. The study further discusses the implications.

• 한국의류학회지
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• 제34권7호
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• pp.1126-1137
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• 2010

Customer misbehavior is a behavior that disrupts generally accepted behavioral norms in consumption situations. This study examined customer misbehavior in retail settings by identifying behavioral patterns and exploring behavioral backgrounds and consequences from a customer viewpoint. Qualitative data were collected from individual in-depth interviews, and 149 interviews were analyzed. Customer misbehavior was categorized into unethical returns, problem behaviors in service encounters, shoplifting/fraud, ill-mannered behaviors, and selfish behaviors. Motivations included monetary gain, adventurism, perceived acceptability of misbehavior, planned unfair complaints, and retaliation. Customers showed a negative image to unkind employees and stores yielding to misbehaviors that were learned and socialized among customers. The study further discusses implications.

• The Journal of Asian Finance, Economics and Business
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• 제7권10호
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• pp.1015-1024
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• 2020

This inductive study seeks to establish a conceptual background for theoretical development regarding talent misuse in the context of small and medium-sized enterprises (SME). The two objectives for the goal were (1) to explore and build a list of unethical treatment practiced on young talents; (2) to establish new framework for the special context or refining the existing framework on employee mistreatment. For the first goal, an attempt was made to develop a list of mistreating behavior by collecting and analyzing cases of ethical disputes. Analyses on 64 cases of talent mistreatment, namely 'passion pay', was conducted to present a conceptual ground for further investigation. Then, for the second objective, this study has proposed an integrative approach for assessing these ethical elements. The ethical implications were discussed based on an assessment conducted using three theories of ethics. Finally, a cluster analysis further shows the emergence of three groups based on the mistreating behaviors. We observed seven different mistreatment behaviors under four categories of mistreatment practices. Additionally, the cluster analysis results imply that talent mistreatment may be rooted in work characteristics. Organizational size may provide some contextual reasoning, but the extent to which this factor interacts with work characteristics left unclear.

• 한국콘텐츠학회논문지
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• 제14권11호
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• pp.695-701
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• 2014

경찰조직을 비롯한 공조직은 구성원들의 비윤리성 평가 및 평가결과 외부공개에 소극적이며, 접근방식도 관료부패에 한정지으려는 경향이 강하다. 그러나 구성원들의 비윤리적 행동들에 대한 정확한 확인과 측정, 그리고 해결은 조직의 존속과 성장을 위해 필요하다. 이 연구에서는 경찰공무원들의 비윤리적 행동 차원을 범주화(직무태만, 사적 이용, 부정직, 직권남용)하고, 그 수준을 측정하였으며, 개인적 근무환경적 특성에 따른 차이를 살펴보았다. 연구결과, 경찰공무원들의 비윤리적 행동수준은 전반적으로 평균 이하였으며, 성별, 계급, 근무부서, 재직기간별로 비윤리적 행동의 수준에 유의한 차이를 보였다. 이는 개인적 근무환경적 특성차이에 따른 윤리교육, 윤리분위기, 시스템 수립 등의 필요성을 시사한다. 또한 낮은 비윤리적 행동수준이 곧 윤리적 행동으로 연결되지 않는다는 점과 다소 부정적인 자기진단에 얼마나 솔직하게 응답하였는가에 대한 방법론상의 문제점 등을 고려했을 때, 인적관리 차원에서의 지속적인 관심과 체계적인 연구가 필요할 것이다.

• 경영과정보연구
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• 제1권
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• pp.167-191
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• 1997

1. Today mass communication informs us of the unethical behaviors of business almost everyday and the social interest about them including individuals implicated in loss and gain grows larger. It is the real aspect that business manager and scholars do not cope with the situation. 2. Five business ethical scales as justice theory, relativism, egoism, utilitarianism, deontological theory and information ethics were applied to this thesis. 3. Hypothesis : There will he a difference in the response on five ethical scales and the recognition degree of information ethics with consumers. 4. The response on five ethical scales with the sex of consumers showed a significant difference but that with the age showed a little difference that with the academic career showed a significant difference in justice theory, relativism, utilitarianism and deontological theory 5. The recognition degree of information ethics with the age and academic career of consumers showed a significant difference and the hypothesis was accepted, but that with the sex showed a little difference.

• 한국산업정보학회논문지
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• 제13권5호
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• pp.186-195
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• 2008

매일 접하는 신문이나 TV보도 등에서는 비도덕적이고 반윤리적인 크고 작은 사건들이 자주 보도되고 있고, 집단따돌림 현상으로 인한 등교 거부, 심한 피해의식과 같은 정신 건강의 위협, 나아가 자살과 같은 극한 행동 등의 문제 양상은 심각성이 날로 커져서, 정신적 스트레스와 불안, 친구나 대인관계의 어려움까지 호소하고 있다. 이에 구축된 시스템을 통해 문제 발생의 가능성이 높은 학생들을 선별하여 문제가 발생하기 이전에 예방하고, 장기결석, 비행 등 학교 부적응 문제를 지속적인 상담을 통해 학교 적응력을 향상시키고자 한다.

• 한국사회복지학
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• 제47권
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• pp.178-205
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• 2001

This article investigates 295 social workers in order to find out how much they believe that each behavior related to dual relationships is ethical and with how many clients they engaged in these behaviors. This article, based on the literature, explores three areas of dual relationships which are sexual, bartering, and private dual relationships. The results from the research were 1) The social workers tend to believe that while sexual and bartering dual relationships are less ethical, private dual relationships are more ethical. Meanwhile, they have little experience to engage in all areas of dual relationships; 2) Compared to beliefs and experiences, the social workers believe that each behavior is ethical, but they have less experienced the same behavior. However, the result of strong correlations between beliefs and experiences shows that the more the social workers believe that the behaviors are ethical, the more they tend to engage in the behaviors; 3) Based on socio-demographic characteristics, male social workers tend to accept dual relationships as ethical behavior than their female counterparts do. And those who are practicing in health settings tend to believe that the behaviors related to dual relationships are less ethical than those who are practicing in the other areas of the profession do. Finally, the research recommends that enhancing social worker's self-awareness and professional maturity is needed in order to prevent the occurrence of dual relationship engagement. Also, social work professional associations and agencies should provide education, training, and institutional restrictive devices for dealing with unethical dual relationships.

• Journal of Information Technology Applications and Management
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• 제25권2호
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• pp.23-40
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• 2018

In order to reduce the spread of illegal digital contents, many studies have been focusing on how to stop it through laws and regulations. Only few of the studies tried to explain the illegal behaviors from individual's viewpoints. This paper aims to examine the intention of sharing illegal digital contents over the Internet and proposes a theoretical model based on the Theory of Planned Behavior (TPB) along with the introduction of two outcome expectations. We also argue that the individuals' cognition of online copyright will influence individuals' illegal contents sharing on the Internet. We have collected data from online survey and offline interview. By empirical study, the results support the theoretical model except the subjective norm which has no effect on individuals' behavior. This is a different finding from the previous researches revealing that the subjective norm has no effect on individuals' unethical actions. Overall, the findings provide strong confirmation that attitude, self-efficacy and outcome expectations impact on individual's intention of sharing illegal contents. In addition, this study proposed an improved cognition of online copyright through education and standard of new media management will reduce illegal contents sharing on Internet.

• 의정연구
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• 제15권1호
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• pp.65-92
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• 2009

정치적 신뢰란 정부가 자신이 기대한 바대로 결과물을 산출하고 있는지에 대한 국민들의 주관적 인식의 결정체라 할 수 있다. 이 연구는 이러한 정치적 신뢰의 내생적(endogenous) 측면과 외생적(exogenous) 측면에 초점을 맞추어 정치적 신뢰가 어떤 요인들에 의해 영향을 받으며 또 어떤 정치적 결과를 만들어 내고 있는지에 대한 이론적 논의를 정리하는 것을 목적으로 한다. 정치적 신뢰의 변화에 영향을 미치는 요인으로 정부정책, 정치인의 비윤리적 행태, 국민들의 참여민주주의적 성향, 정부에 대한 국민들의 왜곡된 이해, 정치문화에 초점을 맞추어 각각의 요인들이 어떻게 정치적 신뢰를 변하게 만드는지 살펴본다. 또한 정부의 통치능력, 선거결과, 정치충원, 정부정책의 방향성의 측면에서 정치적 신뢰가 정치과정에 어떠한 결과를 만들어내는지를 알아본다.

• 국제학술발표논문집
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• The 4th International Conference on Construction Engineering and Project Management Organized by the University of New South Wales
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• pp.318-323
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• 2011

Illegal and unethical behaviors of the construction industry affect people's lives and health more than the same problems of the other industries. Among these behaviors, the construction industry is mostly criticized for bribery scandals. According to the survey of the Ministry of Justice in Taiwan over the past years, bribery cases involving public engineering projects and governmental procurements account for a rather large portion of the indicted corruption cases. Transparency International's "Bribe Payer Index" indicates people in construction-related industries are the most likely to pay bribes. Poor construction quality directly and indirectly caused by bribery poses a great threat to public safety, organizational reputation and economic development. However, there is a limited number of existing research on the bribery problem of the construction industry. This study is an empirical attempt to explore bribery intention and its affecting factors among the construction organizations in Taiwan by conducting a questionnaire survey. The theory of planned behavior was used in this study to build its research model (covering elements of attitude, subjective norm, perceived behavior control, and intention). Totally 431 valid samples were returned. To explore the factors affecting bribery intention, this study adopted Pearson's correlation analysis to discuss about the connections among the questionnaire respondents' attitudes to bribery, subjective norms, perceived behavior control, and bribery intention. A multi-regression analysis was then conducted to test if the planned behavior theory can effectively predict bribery intention. The research found (1) according to the results of Pearson's correlation analysis, the respondents' bribery intention, attitudes, subjective norms, and perceived behavior control are positively correlated with one another; (2) according to the results of the multi-regression analysis, bribery intention can be explained through attitudes, subjective norms, and perceived behavior control with an adjusted R² value of 0.591, meaning 59.1% of the bribery intention's variances can be explained through the three dimensions. In addition, each of the three dimensions has a significant influence on the respondents' behavior intentions.