• Journal of Information Processing Systems
• /
• v.17 no.1
• /
• pp.136-150
• /
• 2021

The modern market is highly competitive. It has progressed from traditional competition between enterprises to competition between supply chains. To ensure that enterprise can form the best strategy consistently, it is necessary to evaluate the trust of other enterprises in the supply chain. First, this paper analyzes the background and significance of supply chain trust research, analyzes and expounds on the qualitative and quantitative methods of supply chain trust evaluation, and summarizes the research in this field. Analytic hierarchy process (AHP) is the most frequently used method in the literature to evaluate and rank criteria through data analysis. However, the input data for AHP analysis is based on human judgment, and hence there is every possibility that the data may be vague to some extent. Therefore, in view of the above problems, this study improves the global trust method based on chain iteration. The improved global trust evaluation method based on chain iteration is more flexible and practical, hence, it can more accurately evaluate supply chain trust. Finally, combined with an actual case of Zhaoxian Chengji Food Co. Ltd., the paper qualitatively analyzes the current situation of supply chain trust management and effectively strengthens the supervision of enterprises to cooperative enterprises. Thus, the company can identify problems on time and strategic adjustments can be implemented accordingly. The effectiveness of the evaluation method proposed in this paper is demonstrated through a quantitative evaluation of its trust in downstream enterprise A. Results suggest that the subjective preferences of and historical transactions together affect the final evaluation of trust.

• Journal of Distribution Science
• /
• v.22 no.7
• /
• pp.95-106
• /
• 2024

Purpose: This study explores the effect on supply chain agility and logistics performance of building mutual trust between manufacturing companies that have adopted supply chain management. Previous studies have categorized trust into affective and cognitive types, and speed, flexibility, and responsiveness are recognized as subfactors of supply chain agility. Methodology: A survey gathered responses from employees of domestic manufacturing firms with supply chain management implementations. 254 valid responses underwent statistical analysis using structural equation modeling (SPSS 23.0 and AMOS 23.0). Results: Affective trust positively influences speed and responsiveness but not flexibility. Cognitive trust positively affects speed, flexibility, and responsiveness. Supply chain agility positively impacts logistics performance. However, neither affective nor cognitive trust significantly influences logistics performance. Conclusions: The study suggests that cognitive trust based on capabilities is more important than affective trust for flexibility in corporate relationships, a subfactor of supply chain agility. However, trust alone cannot enhance corporate performance. This research is significant as it examines the roles of trust and agility in the context of the COVID-19 pandemic, which has exacerbated the manufacturing business environment.

• Journal of Distribution Science
• /
• v.22 no.6
• /
• pp.123-131
• /
• 2024

Purpose: This study aims to empirically analyze the effect of information sharing on the two dimensions of trust and logistics performance in the relationship between firms in the supply chain. Research design, data and methodology: In this study, information sharing is a variable for information competency of the entire supply chain. Moreover, we classified trust into quantitative and qualitative trust and analyzed the two paths through which information sharing reaches logistics performance. To examine these correlations, we conducted a survey among professionals in supply chain-related departments in South Korea. Based on 350 completed questionnaires, we tested the hypotheses with structural equation modeling using SPSS 18.0 and AMOS 18.0. Results: We found that information sharing has a significant positive effect on trust and logistics performance, which is a typical index of supply chain performance. These results show that information itself is considered a partner to a firm's competencies in operating the supply chain and plays a major role in forming the other's competencies and trust for the present and future. Conclusions: As these competencies and trust consequentially affect logistics performance, supply chain managers must pay attention to the importance of information competency and consider ways of promoting it to improve logistics performance across the entire supply chain.

• The Korean Journal of Franchise Management
• /
• v.7 no.1
• /
• pp.13-20
• /
• 2016

Purpose - In the past, the chain hotel chefs only serve food to their customers. However recently, the hotel chefs play a pivotal role in hotel including considering various customer preferences, safety and nutrition of food, and increasing profits through effective human resource management and inventory control. With the change of the chain hotel chef's' roles, pygmalion leadership, one of new leadership styles, focuses on the effect that leader's positive expectation let subordinates have motivation and more engage in work. This study investigates the effect of chain hotel chef's pygmalion leadership on leader trust and organizational trust. Research design, data, and methodology - This study was to investigate the structural relationships among chain hotel restaurant chefs' pygmalion leadership, hotel restaurant cooks' leader trust, organizational trust, and teamwork, and how leader trust and organizational trust play mediating roles in the relationship between pygmalion leadership and teamwork. In this model, pygmalion leadership includes 4 dimensions: Climate, Feedback, Input, and Output. Data were collected using self-administered questionnaire survey on cooks of Deluxe hotel restaurants located in Seoul and Gyonggi-Do. The samples for data analyses were 243 excepting unusable responses. Result - The findings can be summarized as follows: First, climate and feedback had a positive effect on leader trust, respectively. Second, feedback and output had a statistically positive effect on organizational trust, respectively. Third, leader trust had positive effects on organizational trust and teamwork. Fourth, organizational trust had a significant effect on teamwork. Conclusions - As a chain hotel chef treats his/her staffs sincerely, they will be more engaged in work by establishing trust in their leader. Ultimately, it leads to higher sales profit and customer satisfaction. In addition, a hotel can encourage chefs and other staffs to treat each other as if the student-instructor relations, not just commanding staffs. Then, cooks build up their trust to their leader and organization for its sustained growth and development, and the internal bond in organization including teamwork is strengthened. Therefore, to strengthen teamwork and organizational trust, there should be active communication, knowledge sharing, goal sharing, and cooperation between chefs and cooks.

• Journal of Korean Institute of Industrial Engineers
• /
• v.37 no.4
• /
• pp.323-330
• /
• 2011

Globalization of market and diversification of customers' needs make enterprises to collaboration of participants in supply chain. To establish collaboration, supply chain must have the flexibility and reconfigurability, which are supported by fractal based supply chain management (FrSCM). In this paper, base on the FrSCM, formulation of trust model among the enterprises in the supply chain, and development of profit sharing strategies in the supply chain based on the trust model are investigated. To evaluate trust model, generation of enterprise's goal and its description, extraction and systematic composition of trust factors and trust evaluation are investigated. Based on the developed model, we developed the fuzzy inference engine to evaluate the trust value in terms of numerical value. And then revenue sharing strategies are developed based on the fractal concept and trust model for the collaborative SCM. The fractal concept is used to obtain the optimal production and transportation plans. In addition, the trust model will be integrated into the RS model. In such an RS model, the supply chain will obtain the maximum total profit and profit of each participant depends on its trust value.

• Journal of the Korea Institute of Information Security & Cryptology
• /
• v.32 no.1
• /
• pp.123-140
• /
• 2022

Recently, research on solving problems that have introduced the concept of smart city in countries and companies around the world is in progress due to various urban problems. A smart city converges the city's ICT, connects all the city's components with a network, collects and delivers data, and consists of a supply chain composed of various IoT products and services. The increase in various cyber security threats and supply chain threats in smart cities is inevitable, in addition to establishing a framework such as supply chain security policy, authentication of each data provider and service according to data linkage and appropriate access control are required in a Zero-Trust point of view. To this end, a smart city security model has been developed for smart city security threats in Korea, but security requirements related to supply chain security and zero trust are insufficient. This paper examines overseas smart city security trends, presents international standard security requirements related to ISMS-P and supply chain security, as well as security requirements for applying zero trust related technologies to domestic smart city security models.

• Korean Management Science Review
• /
• v.29 no.2
• /
• pp.35-52
• /
• 2012

Although many prior studies have investigated the relationship between supply chain and new product development (NPD), the causal relationship between them has not been clearly established. Therefore, this study investigated systematically over the entire process of supply chain management (SCM) from trust to NPD capability, including not only the associations between trust, commitment, collaboration, supply chain quality, and NPD capability, but also the impact of organizational culture in the context of supply chain. In particular, this study examined the mediating effect of commitment on the relationship between trust and collaboration of channel members. In addition, it studies the moderating effect of organizational culture on the relationship between collaboration, supply chain quality, and NPD capability. Using a questionnaire survey, 112 usable responses are obtained. PLS (partial least square) is employed to assess the relationships among related constructs. The results of the data analysis show that (1) commitment mediates the link between trust and collaboration (2) supply chain quality is positively associated with NPD capability, and (3) organizational culture significantly moderates the association between collaboration and supply chain quality, yet it does not the relationship SC quality and NPD capability. Finally, the implications of the results are discussed, and directions for future research are suggested.

• Journal of Digital Convergence
• /
• v.12 no.4
• /
• pp.103-113
• /
• 2014

Bargain position and trust are core issues in supply chain management, yet the effect of bargain position on trust remains to be undetermined. The purpose of this research is to present theoretical and methodological hurdles for the relationship among various bargain positions and trust, and develops a set of hypotheses about the asymmetric effect of bargain position on trust in supply chain network. An analytical tool to analyze nonlinear effects on a response surface is introduced. Based on the data collected through a survey of firms participating in Project Supply chain, a set of hypotheses is tested. The analysis results support the prediction that the bargain position perceived by the buyers have asymmetric effects on trust toward supplies, and provide more fine-grained accounts on the relationships among bargain power, bargain position and trust in a supply chain network.

• The Journal of the Korea Contents Association
• /
• v.18 no.4
• /
• pp.428-443
• /
• 2018

Recently, many firms have been more interested in how the competitiveness of the supply chain can be enhanced, rather than that of the respective company. The purpose of this study is not only to investigate the relationships among the trust between companies, the supply chain integration, and the supply chain performance, but also to demonstrate how the firm size and the absorptive capacity can moderate these relationships. To conduct the hypothesis test including the causal relations between two factors and the moderating effects, 111 data were collected through a survey. As a result, the supply chain performance was positively affected by the supply chain integration as well as the trust between the companies. In addition, the trust had a significant effect on the supply chain performance. The result of the moderating effect of firm size indicates that, compared with a larger group, a smaller group has a stronger relationship between the trust and the supply chain performance, while the relationship between the supply chain integration and the supply chain performance is much stronger in the large group than the small group. As for the moderating effect of absorptive capacity, a higher absorptive group has stronger relationships between the trust and supply chain integration, and supply chain integration and supply chain performance than a lower absorptive group. The findings would provide significant implications for supply chain partners with different sizes and absorptive capacity.

• Journal of Distribution Science
• /
• v.22 no.1
• /
• pp.105-113
• /
• 2024

Purpose: This study sheds light on the need for trust in buyer-seller relationships in supply chains and explores why long-term orientation is important. It also investigates the effect on relationship performance. This study provides implication on how to build robust supply chains. Methodology: A survey was conducted with firms with supply chains in South Korea. A total of 350 valid questionnaires were analyzed through Entrust Survey-a sampling company. Structural equation modeling (SPSS 18.0 and AMOS) was employed to test the hypotheses. Results: Cognitive trust had a positive effect on emotional trust. Emotional trust had a positive effect on long-term orientation but did not have a significant effect on relationship performance. Long-term orientation was proportionate to relationship performance. Conclusions: Trust is a critical factor in supply chains. As business environments are rapidly changing, the uncertainties are also meaningful. Supply chains have collapsed owing to COVID-19, the Russia-Ukraine war, and the U.S.-China trade war, and they are only just recently being rebuilt. Maintaining relationships with supply-chain partners is vital, and promoting cognitive and emotional trust is necessary.