• 디지털융복합연구
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• 제14권9호
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• pp.241-250
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• 2016

본 연구는 수 출입 물류서비스의 품질에 영향을 미치는 요인에 대해 분석하였다. 기존 선행연구에서는 일반적인 물류서비스를 통한 기업성과를 다뤘다면 본 연구에서는 물류서비스에 대한 품질측면에서 고객만족의 접점을 위해 접근하였다. 수 출입 물류서비스를 전반적으로 담당하는 관리자 이상의 사람들을 대상으로 수 출입 물류서비스에 관한 품질이 고객만족, 충성도에 미치는 영향을 알아보았는데 분석 결과를 보면, 수출입 물류 서비스품질이 고객 만족에 미치는 영향에서 신뢰성, 적시성, 지원체계가 긍정적인 영향을 미치는 것으로 나타났으며, 체계성은 영향이 없는 것으로 나타났다. 또한, 수출입 물류 서비스품질에 대한 고객만족은 충성도도에 긍정적인 영향을 미치는 것으로 나타났다. 결과에 따라서, 수 출입 물류서비스에 대한 품질 구성요인은 고객만족을 통해 최종적으로 충성도에 긍정적인 영향관계가 있음을 검증하였다. 본 연구 결과를 토대로 기업간의 관계에서 수 출입 물류서비스에 대한 각각의 품질을 우선순위에 맞게 유지 및 보완한다면 기존의 관계보다 더욱 향상된 관계를 이어갈 수 있을 것으로 기대된다.

• 융합정보논문지
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• 제12권4호
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• pp.270-277
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• 2022

전세계적으로 서비스산업의 진전이 본격화되는 가운데 글로벌 무역에서 서비스가 차지하는 위상과 비중 역시 점차 높아지고 있다. 안정적이고 공정한 국제무역은 견고한 국제통상규범 위에 실현 가능한바 GATS 출범 이후 정체기에 있던 서비스무역규범에 관한 다자간 논의가 최근 상당한 성과를 보이고 있다. 서비스무역규범의 주요 이슈는 결국 서비스 자유무역에 영향을 미치는 회원국들의 다양한 서비스무역장벽이다. 최근 타결된 WTO의 「서비스 국내규제에 관한 복수국간 협상」은 면허, 자격요건, 기술표준 등 서비스무역과 관련된 개별국 차원의 국내 조치가 무역장벽이 되지 않도록 통일된 규범을 마련했다는데 의의가 있다. 이에 본고는 서비스무역규범의 적용 대상인 서비스무역장벽의 형태와 실태를 검토하고, 이를 완화하기 위한 노력으로써 최근까지의 다자간 서비스무역규범 논의 동향의 고찰을 통해 앞으로 지속적인 논의가 나아가야 할 방향을 제시하고자 하였다.

• 통상정보연구
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• 제11권1호
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• pp.3-25
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• 2009

These days international trade has been converting to e-Trade formation. At this point, Korea has been striving for the trade facilitation; reducing logistics cost and improving foreign competitiveness by computerization operations of the maritime transportation that logistics and customs clearance are involved. However, due to the substantial characteristic of logistics service, the necessity of flexible and various logistics service development using internet has been strongly suggested. In particular, the logistics service which could share documents related to international physical movement between shippers and logistics organization. In this regard, this study carried out interview to explore the problems of physical distribution service and to suggest development direction of e-logistics service. The reason why this survey carried out is that most of users want more effective e-logistic service that could diminish successively real expense decrease. After analysis of survey results, this paper presents the basic development direction and emphasis development subjects. Therefore, the basic direction is presented from four viewpoints; customer-oriented approach, service-oriented approach, total approach and step-by-step implementation. Furthermore six development subjects; web-based standard module development for small and medium forwarders, development of standard logistics ERP system, collaboration model between KTNET and KLNET, system improvement for real users, on-demand system building for SMEs and connection with legacy system have been required.

• Journal of Information Technology Applications and Management
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• 제26권6호
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• pp.79-87
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• 2019

Blockchain is a distributed network in a decentralized P2P infrastructure. In this paper, we propose and implement a blockchain-based pet trade service DApp(Decentralized Application). In the existing trading services, there is no way to know the status of dogs in interpersonal transactions and an additional distribution cost has been incurred. As a solution to this problem, we introduce a blockchain technology for a pet trade service where users can check whether an individual pet is healthy or not by its registered biometric data in order to have an efficient and confident trade service. The registered users can purchase puppies or registering information for their dogs to sell through a pet trade service DApp. It is also possible to make a reliable trade by verifying whether the dog is actually the same one through an inscription information of a dog.

• Journal of Korea Trade
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• 제24권4호
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• pp.34-48
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• 2020

Purpose - The rapid rise of e-commerce enterprises has led to the development of the logistics industry. At the same time, some enterprises are motivated by the interests to start reducing costs and inputs, which on the contrary leads to low quality of service, thus reducing customer satisfaction. In recent years, vicious competition, violent express delivery and lack of professionalism in the logistics market have led to high annual customer complaint rate, which has resulted in the company losing many loyal customers, but also unable to obtain new customers. Therefore, to pay attention to and understand the psychological needs of customers and improve the quality of logistics distribution service has become a pressing problem for Every express company. Design/methodology - By analyzing the problems existing in logistics distribution of express companies, this paper explores various factors affecting customer satisfaction and takes consumer sentiment as a mediating variable. Through questionnaires to collect relevant data, put forward hypotheses for empirical analysis, use two different software including SPSS 21.0 and AMOS 21.0 to analyze the information, draw conclusions and make recommendations. Findings - According to the above research results, the reliability, convenience, efficiency, professional can have a positive impact on customer satisfaction through the mediating effect of their sentiment, convenience and professional on consumer sentiment and satisfaction are more significant. Originality/value - This paper the establishment of distribution service indicators related to customer satisfaction and empirical analysis can not only enrich and supplement the distribution service quality indicator system studied by the former, but also provide a theoretical basis for future research.

• The Journal of Asian Finance, Economics and Business
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• 제9권9호
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• pp.299-307
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• 2022

The goal of the study is to examine and assess how the factors of logistics service quality provided by logistics service providers influence customer loyalty and satisfaction in Vietnam. This study employs samples of the Kansei technique. The article's data was gathered through an online survey of 388 distinct Vietnamese customers who used logistics services before and during the Covid-19 outbreak. After the data was obtained, it was evaluated using SmartPLS 3.0's Cronbach's Alpha test and structural equation model (SEM). Staff service quality, operational service quality, and technical service quality are the three factors that determine the quality of logistics services in the study. Out of the 10 proposed hypotheses, research findings show that five are acceptable. The Covid-19 Pandemic in Vietnam had a significant impact on all dimensions, but it had no effect on how satisfied customers were with the logistics service providers. Nevertheless, loyalty is considerably influenced by only one factor, which is customer satisfaction, and customer trust moderates the relationship between these two factors. As a consequence of that, several managerial implications have been proposed to help logistics service providers improve their services to attract and keep Vietnamese customers using their service in the long term.

• 한국항만학회지
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• 제6권1호
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• pp.3-36
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• 1992

In according to the rapid economic growth and strengthening of economic cooperation of Asian-Pacific countries, Pusan is capable of developing to the international trade center of Pan-Pacific Area. Therefore a lot of functional preparations are required for the international trade center. First the expansion and functional specialization of harbor which is a gateway of international physical distribution is required. Second, raising physical distribution inducement effect through establishment of free trade zone and producing financial and information service accompanied with trade activity through establishment of international financial center and teleport are necessary. And the research complex of high technology (sciencepark) which utilizes the industrial base of Pusan area is necessary for the development of Pusan toward the international trade city. And the establishment of marine sightseeing complex in Pusan utilizing the ocean natural resource is helpful for the growth of Pusan to the international trade center.

• 산경연구논집
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• 제8권6호
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• pp.33-40
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• 2017

Purpose - This study attempted to discover the impact of the Korea-China FTA(Free Trade Agreement) on electronic products distribution industry. Strategies will be provided to expand both countries' trade after the Korea-China FTA. Research design, data, and methodology - This study analyzed the differences before and after the Korea-China FTA, using an RCA(Revealed Comparative Advantage) index, TC(Technology Sophistication Index) index and TSI(Trade Specialization Index) that considered the FTA tariff situation. Data was collected from the International Trade Statistics Database and Korea, China Customs Service. Results - The results indicate that following the Korea-China FTA, China and Korea's bilateral trade of electronic products is expected to expand, and both countries will experience net welfare gains from the markets' expansion. Korea is competitive in several key products, although it faces competition from China. China's electronic products' competitiveness have indicated an increasing trend. Conclusions - The two countries should closely cooperate and communicate with each other. Ultimately, Korea should focus on high-tech, sophisticated techniques to gain market advantage. On the other hand, with the tariff decrease as well as the labor cost and labor force base, China will greatly be able to benefit from the manufacturing of medium- to low-end products in the future.

• 통상정보연구
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• 제18권4호
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• pp.55-78
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• 2016

uTradeHub 관련 선행연구들은 서비스 품질의 중요성을 일원론적 시각에서 파악했을 뿐 어떠한 서비스 품질속성을 우선적으로 향상시켜야 할지에 대한 연구는 부재한 상황이다. 본 연구에서는 Kano 모형에 의거 uTradeHub의 서비스 품질속성을 분류하고, Timko의 고객만족계수(CSC)와 평균만족계수(ASC)를 사용하여 uTradeHub 서비스 품질 제고를 위해 중점적으로 관리해야 하는 품질속성을 규명하였다. 설문조사를 통해 확보된 총105개의 유효자료를 실증분석에 사용하였으며, 연구결과를 요약하면 다음과 같다. 첫째, Kano모형에 의거 서비스 품질속성을 분류한 결과, 일원적 품질 12개, 당연적 품질 5개, 무관심 품질 2개가 도출되었다. 둘째, Timko의 고객만족계수(CSC)를 이용한 분석결과에서는 "고충 및 불만에 대한 사후처리"와 "비용절감", "업무처리의 효율성", "정확하고 유용한 정보 제공"이 만족계수(SC)의 상위에 랭크됨으로써 서비스 품질이 충족되면 고객만족이 특히 증가하는 품질속성으로 파악되었다. 반편 "고충 및 불만에 대한 사후관리", "상호작용", "문제발생시 즉각적 대응능력", "정확하고 유용한 정보제공", "업무처리의 효율성" 등은 불만족계수(DC)의 상위에 랭크됨으로써 서비스 품질이 충족되지 않으면 고객 불만이 특히 증가하는 품질속성으로 분석되었다. 셋째, 평균만족계수(ASC)에 의거 uTradeHub 서비스 품질 제고를 위해 중점 관리해야 하는 품질속성을 분석한 결과에서는 "고충 및 불만에 대한 사후관리", "비용절감", "정확하고 유용한 정보 제공", "업무처리의 효율성", "업무성과" 등이 상위 5위에 랭크됨으로써 지금보다 개선되면 만족도가 더 크게 증가하지만 악화되면 만족도가 훨씬 더 감소하는 품질속성으로 분류되었다.

• 유통과학연구
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• 제17권10호
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• pp.115-123
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• 2019

Purpose - The purpose of paper is to examine into corporate value of international physical distribution, which is closely related with company that is running business based on competitive power. It is good for company to gain a competitiveness throughout activities from international physical distribution, then it increases corporate value after all. Then it will be looked at how international physical distribution can influence competitiveness of company in terms of corporate value. Research design, data, and methodology - The research method to be described is first to identify concept of international physical distribution theoretically, including characteristics and structure, and then to review corporate value of international physical distribution to make company be competitive. As far as general landscape of international logistics is concerned, it is investigated into function and role of service provider, user and market situations. However, it is well proved that current market of international physical distribution is stable and bright, which means it is possible to take foreseeable future as well. Then company can share with corporate value of international physical distribution provided from logistics service provider. Results - To achieve corporate value throughout process of international physical distribution is strongly connected with competitive status of logistics service providers, those are carriers and infrastructures, and third party logistics providers. Especially in order to inquire into competitive aspects of international physical distribution in this paper, it is focused on trade volumes and overcapacity of global shipping market. Unlike it is used to be, more optimistic and positive situation has been shown since 5 years ago from the year of 2018, which means carriers make a business well, leading company to be more competitive. Conclusions - Corporate value of company in terms of international physical distribution is closely involved with competitive situations in the physically distribution, especially shipping market, which service providers can paly a key role in this regards. It can be estimated that the more market of international physical distribution works, the more competitiveness of companies increases. Ocean carriers in shipping market of international physical distribution are doing actively business well, and the corporate value can be materialized in favor of company.