• 제목/요약/키워드: Tourist Hotels

검색결과 38건 처리시간 0.022초

The Customers' Perception on Luxury Hotel: A Case of Sunway Resort Hotel and Spa

  • Lee, Sang-Hyeop;Toh, Shuet May;Kim, Hak-Seon
    • 한국조리학회지
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    • 제22권6호
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    • pp.145-150
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    • 2016
  • The Malaysian hotel industry is experiencing growth due to the increase of new hotels and hospitality-related service through inbound of business travelers and tourists to Malaysia. The influx of tourist is expected to increase and luxury hotels are beginning to be more popular. The interest of studying customer perception toward tourism facilities, especially in luxury hotels has also witnessed an increase. In this study, a qualitative approach on how customers perceive luxury hotels was conducted. This study covered customer satisfaction and service quality perceived by customers toward Sunway Resort Hotel and Spa. Ten individuals were involved in data collection, and data were analyzed thematically. Findings were themed based on positive and negative responses provided by both international and local customers.

경주 특급호텔의 고객행동에 관한 연구 (A Study on Deluxe Resort Hotels-Customer Behavior in Gyongju)

  • 박정화;김점태
    • 한국관광식음료학회지:관광식음료경영연구
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    • 제15권2호
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    • pp.151-166
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    • 2004
  • This study has been conducted with the following objectives as to the expected degrees of services of the guests and their degrees of satisfaction after being given the services, with the guests of the tourist hotels in the area of Gyonju as the subjects. The comprehensive outcomes of the analyses show that the resort Hotels in the Gyongju area have to establish proper characteristics and offer services according to the hotels, the objectives and the sexes. Marketing oriented strategies, Resort hotel, Expected degrees of service, Recognized degrees of service, Satisfaction,

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호텔의 서비스스케이프 요인과 특성에 관한 연구 - 서울시 1급 관광호텔 사례를 중심으로 - (An analysis on the Elements of Servicescape and its Characteristics of Hotel Facilities - Focused on the case of 1st Tourist Hotels in Seoul -)

  • 이승희;이현수
    • 한국실내디자인학회논문집
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    • 제24권6호
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    • pp.183-191
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    • 2015
  • The servicescape of a hotel means the physical environment in which a service is produced and consumed. The users perceive the quality of the service and their inner response affects their satisfaction or behavior such as repurchase. Servicescape has been addressed mainly in marketing as a strategic element of service marketing research. The aim of this research is to find out which dimensions of servicescape is required in hotel facilities and to identify servicescape of tourist hotel in Seoul. For this study, questionnaire survey with facilities users and site research were used. Servicescape factors were derived cleanliness, convenience, aesthetics and ambience. According to case study, the most significant servicescape need for hotel facilities was cleanliness. Therefore, facility managers must continuously manage the facilities. In terms of convenience, layout of guest bathrooms and furniture was the important indicator of servicescape. Facility aesthetics play an important role as differentiation from competitors. By providing a customized design, customers choose hotels that best satisfy their needs. It is important to recognize that ambience can be controlled to a large extent by facility management.

관광호텔의 전문구조 개선책에 관한 연구 (A Study on the Financial Analysis of the Tourist Hotel)

  • 윤동구;강종헌;박현정
    • 한국관광식음료학회지:관광식음료경영연구
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    • 제7권
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    • pp.264-287
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    • 1997
  • This study is focused on the financial analysis of the tourist hotel in seoul. One is founded the superior hotel in seoul, Korea, and the inproved financial options to operate effectively the tourist hotel. To attain the objective, this study approached analysis techniques such as Cost Analysis, Capacibility Analysis to get out of debt, and Profits Analysis. Lotte hotel is founded the most effective operation. The hotel is operating at the high of level in cost controll, capacibility to get out of debt. Also, Renaissance hotel can be the most efective operation though the adjustion of cost controll, capacibility to get out of debt. In this regard, the results of this study are important at the improved hotel management of the other remaining hotels.

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스마트관광 시대의 관광숙박업 영업 예측 모형: 코로나19 팬더믹을 중심으로 (Predictive Models for the Tourism and Accommodation Industry in the Era of Smart Tourism: Focusing on the COVID-19 Pandemic)

  • 조유진;김차미;손승연;노미진
    • 스마트미디어저널
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    • 제12권8호
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    • pp.18-25
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    • 2023
  • 2020년 발생한 코로나19는 전세계적으로 지속적인 피해를 미쳤으며, 특히 하늘길 봉쇄 및 외출 자제로 인해 스마트 관광산업은 경제적 직격탄을 맞았다. 해외여행과 국내여행이 크게 감소된 상황에서 계속되는 적자로 인해 휴업과 폐업을 하는 관광호텔들이 늘어나고 있는 상황이다. 따라서 본 연구에서는 행정안전부의 인허가 데이터를 수집한 후 시각화하여 관광숙박업의 운영 현황을 파악하였다. 머신러닝 분류 알고리즘을 적용하여 관광호텔의 생존 예측 모델을 구현하였고 앙상블 알고리즘을 활용하여 예측 모델의 성능을 최적화하였으며 5-Fold 교차검증으로 모델의 성능을 평가하였다. 관광호텔의 생존율이 다소 감소할 것으로 예측되었으나 실제 생존율을 코로나19 이전과 큰 차이를 보이지 않는 것으로 분석되었다. 본 논문의 호텔업 영업 상태 예측을 통해 관광숙박업 전체의 운영 가능성 및 발전 동향을 파악할 수 있는 근거로 활용할 수 있다.

호텔의 고객지향성과 서비스이미지에 관한 연구 (An Empirical Study on Customer-Orienation of Hotel and Service Image)

  • 하종명
    • 한국관광식음료학회지:관광식음료경영연구
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    • 제10권
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    • pp.203-218
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    • 1999
  • Customer-Orientation can be referred to as the concept of creating and maintaining a superior value within the market by responding to the 'wants of the customer' in regards to the Hotel. In other words, customer-orienated hotel is forcasting a customer' response to being different from other competitors, competing with others, and winning in the market. Therefore, hotels exert their efforts in various customer-oriented activities which may result in customer satisfaction. The pruposes of this study are to find out various significant factors impinging on customer-orientation and service image in hotels. For these purposes, two hypothesis were established, and the samples of this study were 15 hotels in Pusan, KyeongJu. The verification of the proposed hypothesis showed the following results: First, service quality and customer-orientation were found to be significantly related. In detail, the employees of hotel were shown to be affected in sales management, human relationship and service quality. Second, customer-orientation and service image were found to be significantly related. namely, the customer-orientation of hotel' employee were found to be significantly related with hotel service image. The research results and suggestions of this study are as follows: First, it is necessary that provide better service/product to satisfy the customers. Second, it is necessary that the employees of tourist hotel try to resolve the complaint of customers. Third, it is necessary that the employees of hotel try to improve the image as good service.

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메디컬 에스테틱 관광과 한류 인식이 관광 이미지, 한국음식 인식, 관광 만족, 행동 의도의 영향 관계 - 방한 중국인.일본인 관광객을 대상으로 - (A Study on the Effect of Medical Esthetic Tourism and Halleu Consciousness on Tourism Image, Korean Food Consciousness, Tourist Satisfaction and Behavioral Intention)

  • 오영섭
    • 한국조리학회지
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    • 제16권5호
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    • pp.193-207
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    • 2010
  • 본 연구는 메디컬 에스테틱 관광과 한류 인식이 관광 이미지, 한국음식 인식, 관광 만족, 행동 의도에 미치는 영향을 확인하는 것을 목적으로 하였다. 연구의 목적을 달성하기 위해 한국을 방문한 중국인과 일본인을 대상으로 서울과 부산 지역 특급 호텔과 성형외과를 방문하여 설문지 조사법으로 수행되었다. 가설의 검증을 위해 선형회귀분석을 실시한 결과, 메디컬 에스테틱 관광과 한류인식은 관광 이미지, 한국음식 인식, 관광 만족, 행동 의도에 각각 유의적인 정(+)의 영향을 미치는 것을 확인하였다(p<0.001). 특히 관광이란 볼거리 먹을거리 등 다양한 요인 중에서 메디컬 에스테틱 관광과 한류 인식이 먹을거리에 중요한 요인으로 작용한다는 점을 본 연구를 통해서 확인하였다. 따라서 지속적인 한류 인식의 고양을 위한 노력은 물론 최근 지속적인 상승세를 나타내고 있는 메디컬 에스테틱 관광 활성화 방안과 한식의 세계화에 이바지할 수 있는 정책 개발이 요구된다.

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영문 관광안내 홈페이지 웹호환성 평가 연구 (Evaluation analysis on compatibility of English homepage for tourist information)

  • 신영기
    • 디지털산업정보학회논문지
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    • 제10권3호
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    • pp.297-310
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    • 2014
  • The objective of this research is to evaluate the web standard as well as web compatibility of English homepage of tourist information manage local government. Thru this research, effective information and service can be provided to increasing foreign visitors and compatibility of English homepage can be strengthened. SortSite, a web compatibility measurement tool and UNICORN, a web standard measurement tool were utilized for this research. Chrome, Internet Explorer, Firefox, Safari and Opera were targeted for evaluating web compatibility and observance rate of Markup grammar and CSS grammar was checked for evaluating web standard. Research result showed that 46.7% of Chrome version ${\leq}34$ and 35 didn't observe the web compatibility while 95.6%, 53.3%, 53.3%, 53.3% and 55.6% of Internet Explorer version in order of 7.0, 8.0, 9.0, 10.0 and 11.0 didn't observe the web compatibility. Concerning Firefox, 75.6% and 48.9% of version in order of ${\leq}6.0$ and 7.0 didn't observe the web compatibility and 37.8% of Opera version ${\leq}12.17$ and ${\leq}21$ didn't observe the web compatibility. Regarding the web standard, 80% of English homepage didn't observe Markup grammar and 60% of them didn't observe CSS grammar. Therefore, urgent improvement of web compatibility and web standard is required.

관광정보안내체계의 문제점 및 개선방안 (The Role of Tourist Information Centers and Tourism Information Systems)

  • 한상겸;전창석
    • 정보학연구
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    • 제5권1호
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    • pp.143-156
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    • 2002
  • 본 연구는 우리나라 관광정보안내체계의 전반적 현황을 살펴보고 관광정보의 전달에 있어서 중요한 위치에 있는 관광안내 소의 문제점을 안내요원의 인적 서비스 차원과 제공되는 정보 차원에서 검토하면서 문제점을 도출하고 이에 대한 개선방안을 제시하고자 한다.

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관공호텔 조리직무의 분업과 통합에 따른 문제점과 개선방안에 관한 연구 (A Study on Effective Management & Administration System for Deluxe Hotel Kitchen in Seoul Area.)

  • 라영선
    • 한국조리학회지
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    • 제1권
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    • pp.57-89
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    • 1995
  • Despite prologed business stagnation of both international and domestic economy, hotel business as well as tourist industry has continuously been keeping growing, owing to increase of surplus income and world flowing population. During recent 4 years, growth rate of yearly mean in domestic hotels reached 9.9% and especially that of the superior class hotels 15.2%. In the composition of domestic tourist hotel's revenue, the earnings of guest rooms form 37.4%, on the other hand those of food & beverage 39.9%. This result is that our hotel business is concentrated on its interest in FOOD & BEVERAGE of which productivity per unit dimension can be increased to an unlimited extent and extent and superior class hotels strengthened in F&B are increasing in comparison with European or American hotels which are focused on guest rooms in their management. For value added rate of F&B is low as compared with increase of their earnings, they are interested in the management techniques which focus on rising the rate. As for the cost of Food & Beverage, personnel expenditure forms 36.5% and the direct materials 31.5%. Therefore how to manage personnel and materials costs which compose as much as 68% of total revenue will greatly affect net profit. We can say that an effective management technique in cost of Food & Beverage is one of the most important know-hows in hotel management. Especially management know-how for the Kitchen Department where the most of foods come out makes a great effects on various expenses, productivity and it is the achievement from hotel management. For the most of the hotel's top managers, they don't seriously take the fact that KITCHEN SYSTEM affects greatly total expenditure. This study starts from the point of recognizing the question of fundamental cause affecting tow largest cost elements incurred in Food & Beverage and trying to present an effective kitchen system. To settle the questions raised, I compared and analyzed productivity and cost of food & beverage and unit kitchen centered around superior class hotels in Seoul, which vary in Kitchen Systems. In order to attain the aforementioned study effectively purpose of this study, I compared Room-Service and Coffee-Shop Menu, flow of basic food in the kitchen, extent and result of division of labor and integration in the kitchen, scale of outlet kitchen, productivity, the turnover rate of food in store, food cost rate one another which all vary in Kitchen Systems. All these elements are compared and analyzed each other being divided into two main groups such as①. Main Production kitchen and Banquet Kitchen, and ②. coffee-shop kitchen and Room-service Kitchen. Therefore this study is to point out the problems in managing kitchens of superior class hotels which are different in systems. An effort was made to find out the better Kitchen System for superior deluxe hotels. I emphasize the followings on the proper scale of division of labor and integration of unit kitchen and a disposition plan for outlet kitchens of restaurant. First, KITCHEN SYSTEM as a sub-system of Hotel Management System is composed of sub-systems of outlet unit kitchen. Basic food materials are cooked and served for the guests while support kitchen and out restaurant kitchen interact organically each other. So Kitchen should be considered as a system composed of integrated sub-systems. Second, support and banquet kitchens should be integrated to be managed. And these unit kitchens have to be designed to be placed in the back of banquet rooms area. Third, coffee-shop kitchen and room-service kitchen should be integrated to be managed. Fourth, several unit business kitchens should be place on the same floor. Fifth, main production kitchens ought to be located near the loading duck, food store and large refrigerator. Sixth, considering the limits of supervision, duties should be adjusted as 12-20 cooks in two shifts a day for a sub-kitchen, and 18-30 cooks in three shifts a day so that labor division can be made. Last, I would like to two points for direction and task of future study. Firstly, I compare the effective income and increasing costs each other, which are incurred by increasing the use rate of the second processing materials for foods perched outside and through the results. I can find out the better points of the processing production and circulation system, and then I study this effects made on hotel kitchen system. Secondly, I can point out that more efficient kitchen system shall be established through comparing and analyzing the matter of amount of indirect costs and flow of food in different kitchen systems.

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