1 |
Ministry of Tourism and Culture Malaysia (2015). Malaysia Year of Festivals, Putrajaya: Ministry of Tourism and Culture Malaysia. Retrieved from: http://www.motac.gov.my/en/myfest
|
2 |
Tripadvisor (2015). Top 25 luxury hotels: Malaysia. Retrieved from: http://www.tripadvisor.com/TravelersChoice-Hotels-cLuxury-g293951
|
3 |
Getty JM, Getty RL (2003). Lodging quality index (LQI): Assessing customers' perceptions of quality delivery. International Journal of Contemporary Hospitality Management 15(2):94-104.
DOI
|
4 |
Sohn JM, Kim HS (2014). A study on the foodservice quality of Japanese restaurants using the importance-performance analysis (IPA). Korean J Cul Res 20(2): 199-213.
|
5 |
Lee J, Morrison A (2013). A burst of beds: Why consumers purchase brand extended beds in the upscale hotel industry? Indiana University Purdue University Columbus 7(3):43-53.
|
6 |
Machleit KA, Wilson RD (1988). Emotional feelings and attitude toward the advertisement: The roles of brand familarity and repetition. J of Advertising 17(3):27-35.
DOI
|
7 |
Lee NK, Kim GJ, Byun GI (2014). Study on married women’s accepting process of SNS WOM and forming process of behavioral intention for restaurants: Focusing on Busan. Korean J Cul Res 20(6): 159-174.
|
8 |
Kapferer J, Bastien V (2009). The specificity of luxury management: Turning marketing upside down. Journal of Brand Management 16(1):311-322.
DOI
|
9 |
About Travel (2015). What should you expect from a luxury hotel? Retrieved from: http://luxurytravel.about.com/od/hotelandresorts/tp/LuxuryHotels-Four-Five-Stars-Great-Rooms-Best-Service.html
|
10 |
Jin NH, Lee SM (2014). Predictors and consequences of brand preference in luxury restaurants. Korean J Cul Res 20(5):22-28.
|
11 |
Yeoman I, Beattle U. (2005). Luxury markets and premium pricing. Journal of Revenue and Pricing Management 4(4):319-328.
DOI
|
12 |
Lee JH (2008). A comparison of cooks' job satisfaction in luxury hotels in Seoul and Busan. Korean J Cul Res 14(2):262-272.
|
13 |
Parasuraman A, Berry L, Zeithaml V (1988). The service quality puzzle. Business Horizon 31(5):35-43.
DOI
|
14 |
Kotler P, Keller K (2006). Marketing. Upper Saddle River: New Jersey.
|
15 |
Ghobadian R, Speller S, Jones W (1994). Service quality concepts and models. International Journal of Quality Management 11(9):43-66.
|
16 |
Presbury R, Fitzgerald A, Chapman R (2005). Impediments to improvements in service quality in luxury hotels. Managing Service Quality 15(4):357-373.
DOI
|
17 |
Antony J, Jiju Antony F, Ghosh S (2004). Evaluating service quality in a UK hotel chain: A case study. International Journal of Contemporary Hospitality Management 16(6):380-384.
DOI
|
18 |
Grewal D, Parasuraman A, Voss G (1998). The role of price, performance, and expectations in determining satisfaction in the service exchange. Journal of Marketing 62(10):46-61.
|
19 |
Al-alak B, Al-taie H (2006). Perceived quality of services provided by hotels in Jordan among foreign guests. Dirasat Journal for Business Research 4(5):210-226.
|
20 |
Oyserman D, Lee S (2008). Does culture influence what and how we think? Effects of priming individualism and collectivism. Psychological Bulletin 134(2):311-342.
DOI
|
21 |
Zeithaml VA, Parasuraman A, Berry LL (1985). Problems and strategies in services marketing. The Journal of Marketing 49:33-46.
DOI
|
22 |
Baum T (2006). Human Resource Management For Tourism, Hospitality and Leisure. London: Thomson Learning.
|