• 한국정보통신학회:학술대회논문집
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• 한국정보통신학회 2012년도 추계학술대회
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• pp.911-914
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• 2012

국내 B2C(Business to Customer)서비스 산업의 경쟁력 제고를 위해서는 고객 중심의 피드백 분석 및 프로세스 개선과 평가 서비스 체계로의 전환이 필요하다. 이를 위한 중요한 요소는 고객 만족도의 정확한 피드백인데 우리나라에서는 고객 만족도 측정에 대한 정량적이고 표준화된 시스템이 부재한 상황이다. 본 연구에서는 우리나라 여러 B2C 서비스 산업 중에서 최근 고부가가치 산업으로 각광을 받고 있는 의료관광산업에 있어 고객만족도 평가모델을 제안하고 스마트폰을 이용하여 의료관광 고객만족도를 평가하는 어플리케이션 시스템을 제안하고자 한다.

• 한국항만학회지
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• 제14권3호
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• pp.279-290
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• 2000

The purpose of this study is to suggest the analytical framework for a spatial structure of a tourism destination master plan by the two types of the tourism development models: Tourist attraction System Model and Tourism Destination Region Design Model. The resort development plan is introduced as a planning tool for regenerating the eastern Pusan regions, but the economic and environmental impacts and the sociocultural dilemma accompanied by the development should be fully considered before launching the business. The development plan announced currently is traced and examined in comparison with the upper-leveled and related plans. The Tourist Attraction System Model based on the systems theory is applied to the designated regions. The Tourism Destination Region Design Model then is applied for analyzing the components of each region on the master plan. The results of the findings suggest that the tourism destination plan is basically different from a general master plan on the physical comprehensive plan, the destination is recognized as a subsystem of the whole tourism system, and thus tourism destination plan is considered as a spatial arrangement of tourism facilities and the inter- and intra-circulation.

• 한국콘텐츠학회:학술대회논문집
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• 한국콘텐츠학회 2007년도 추계 종합학술대회 논문집
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• pp.766-768
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• 2007

관광콘텐츠는 지역이나 도시의 가장 핵심적 관광자원의 역할을 하며 이는 지역의 정체성과 관련깊은 것이 일반적이다. 현재 우리나라의 경우 동일한 콘텐츠를 바탕으로 한 관광상품과 축제가 생성되고 개최되고 있는 실정이다. 그러나 동일 콘텐츠를 활용하더라도 서로 다른 지역 모두에서 대표적 관광자원으로 인식되는 것은 아니다. 이에 본 연구에서는 관광콘텐츠로서의 율곡 이이 선생을 중심으로 한 강릉과 파주지역의 비교를 통해 해당지역과 콘텐츠와의 관계 및 관광콘텐츠활용의 발전과정을 분석함으로서 이에 관한 원인을 규명하고자 한다. 이를 위하여 본 연구는 율곡관련 문화재과 문화행사 및 지역축제, 관광정책, 관광정보의 분야로 세분하여 분석한다.

• 환경영향평가
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• 제20권2호
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• pp.163-174
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• 2011

Interests in tourism and leisure have increased with the quality of life in Korea. The government takes the lead in development of tourism for balanced development between regions and local governments use development of tourism as a means for vitalization of local economy. The sustainable and eco-friendly development plan is required for the tourism development, because it needs effective use of limited natural resources and consideration of environmental capacity in the region. This study analyzed the trend of tourism development during nine years, and problems with respect to planning and environment aspects on the basis of four examples which follow recent development trend. We suggest improvement plan that 1) establishment of consistency and systematics of tourism development, 2) enforcement of setting up regional tourism development plan, 3) comprehensive and systematic plan establishment in consideration of private sector, 4) reasonable adjustment and environmental management for development project of approval organization, 5) removal of duplicate regulations for development project. Application of the improvement plan while setting up tourism plan could contribute to vitalization of local economy, and environmental preservation and management.

• 아태비즈니스연구
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• 제13권3호
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• pp.375-387
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• 2022

Purpose - The food delivery mobile application market is growing rapidly in the catering service industry. The purpose of this study was to investigate the effects of E-service quality on consumer attitudes and satisfaction in the food delivery service field in China. Design/methodology/approach - A total of 390 copies of this questionnaire were distributed between February 17 and March 25, 2021 on the Chinese survey site (https://www.wjx.cn). Three hundred forty-nine parts were used for the final analysis. Validity and reliability were analyzed using SPSS 25.0 statistical program, and correlation and regression analysis were performed. Findings - The study results showed among the e-service quality components of food delivery application software, trust, convenience, proximity and reactivity have an impact on consumer attitudes. Research implications or Originality - The service quality of food application software is an important factor determining consumer attitude. The limitations of this study and suggestions for future research were discussed.

• 디지털산업정보학회논문지
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• 제20권1호
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• pp.87-98
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• 2024

This study conducted an empirical study on the application of innovative teaching methods in the tourism field in a situation where innovative teaching methods suitable for the AI era are required. It was intended to provide exploratory basic data on the application of a wide range of innovative teaching methods through actual verification of the educational effectiveness before and after the application of the innovative teaching method. To this end, the effectiveness before and after education was empirically verified with 60 students who majored in tourism at Y University in the metropolitan area. Reliability analysis, corresponding sample t-test, and map analysis using graphs were performed on the collected data to increase visibility. As a result of the study, it was found that all the competencies of the innovative teaching method had a statistically significant influence after the application of the innovative teaching method. In addition, by increasing the effect of interaction between instructors and learners acting as facilitators, exploratory results were derived for potential benefits and areas that could be improved.

• 한국산학기술학회논문지
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• 제22권3호
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• pp.579-586
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• 2021

본 연구는 다양한 빅데이터를 지역관광 정책에 활용한 제주특별자치도의 사례를 토대로, 관광빅데이터의 활용성과와 과제를 제시하였다. 가장 큰 활용성과는 관광빅데이터를 통해 급변하는 관광트랜드와 관광업계의 동향을 시의성있고 구체적으로 파악할 수 있게 되었고, 기존 관광통계를 정교화하는데 활용할 수 있었다는 점이다. 여기서 더 나아가 제주는 빅데이터의 활용 범위를 관광 현상 이해의 수준을 넘어 실시간 맞춤형 서비스 플랫폼 구축까지 영역을 확장하였다. 이것이 가능했던 이유는 데이터 수집 및 분석 환경 구축과 산·관·학의 협력적 거버넌스가 조성되었기 때문이다. 향후 해결해야 할 과제는 첫째, 민간 데이터셋 위주의 분석으로 예산 의존적이라는 한계와 둘째, 스마트관광의 궁극적 목표인 개인맞춤형서비스 구축을 위한 개인수준 데이터 수집 인프라, 개인정보보호법 등의 제도적인 문제의 해결이다. 마지막으로, 데이터 분석과 데이터 연계에 도달하기까지의 전문성과 기술적 한계들이 남아 있다.

• Asia pacific journal of information systems
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• 제29권3호
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• pp.489-502
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• 2019

The WeChat mini program is an application embedded in WeChat that users can use without downloading and installing. After it was officially released in 2017, many travel enterprises have launched their own mini programs on the WeChat platform. This study applies affordance theory to investigate the WeChat mini program's role in tourism activities through social network analysis using the R programming language. The authors searched the topic of "how do you perceive the travel-related WeChat mini program" and then crawled the 200 comments found; 180 comments were analyzed after data cleansing. The results show that travel-related WeChat mini programs play a very important role in Chinese social network tourism activities. This paper found that WeChat played a more active role in various tourism-related interactions with Chinese social networks. Moreover, the results show how affordance theory is applied to the use of WeChat mini programs.

• Asia pacific journal of information systems
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• 제25권1호
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• pp.163-178
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• 2015

This paper specifically delineated the methodological application of constructivism in smart tourism studies. It explained what constructivism is and how this methodology could be applied in the study of smart tourism. In this study, residents of Seoul participated in constructivist research using the Q method to identify their subjectivities toward Seoul based on photographs most commonly found in tourism promotional material. Residents are concerned with good governance and cultural integrity, and they are aware of their role as stakeholders in tourism in their communities. However their potential contribution to destination image formation has been usually overlooked by researchers and marketers. Three clusters of subjectivities were revealed after 42 photographs of Seoul were sorted by 37 respondents. The results show how respondents perceived Seoul's destination image. The three clusters agreed that symbolic monuments were the key representations of Seoul. The paper recommends that tourism marketers and policy makers should focus on understanding and coordinating with residents' perceived image of Seoul as a destination when planning and decision making, especially in promoting Seoul as a destination market. This study, in conjunction with other constructivist research offers insight into how destination image is, especially with the rise of smart tourism, a complex social construction.

• 디지털융복합연구
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• 제14권4호
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• pp.193-200
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• 2016

본 연구는 체험관광객의 관광 소셜미디어 채널의 중요도를 분석하였다. 선행연구를 바탕으로 관광 소셜미디어 채널의 요인을 관광커뮤니케이션 모델, 관광협업모델, 관광콘텐츠공유모델, 관광엔터테인먼트모델 등으로 분류하였다. 계층적 의사결정 방법인 AHP를 이용하여 실증 분석한 결과, 중요도의 측정결과로서 관광커뮤니케이션모델이 상대적으로 가장 주요한 요인으로 도출되었으며, 관광콘텐츠공유모델, 관광협업모델, 관광엔터테인먼트모델 등의 순으로 중요도가 높은 것으로 나타났다. 또한 관광 소셜미디어 채널의 유형 14개의 전체평가요소 우선순위에서 관광커뮤니케이션영역의 소셜네트워킹의 중요도가 가장 높게 나타났으며, 다음으로 관광협업영역의 소셜뉴스, 관광커뮤니케이션영역의 마이크로블로그 등의 순으로 나타났다. 분석결과를 통해 체험관광객의 소셜미디어 채널 효율성 증대 및 활용 전략에 기여할 수 있을 것이다.