• Asia pacific journal of information systems
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• 제20권2호
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• pp.157-180
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• 2010

Rapid development of information technology has generated a new industry and market. In particular, network technology such as the Internet and other computer networks made transaction activities switched from traditional offline commerce to e-commerce. Among them, digital content is bit-based object which is created and distributed through electronic environment. In particular, many entertainment contents such as the music, the movies, and the computer game softwares are main products. Although digital content commerce has high potential demand, it lacks the consideration about the factor related to maintaining existing customer such as customer loyalty and switching costs. There has been a number of research on customer loyalty and other factors affecting it in the traditional electronic commerce environment, but there is a lack of research which examines the characteristics of digital content. The study about the effect of switching costs on customer loyalty in digital content commerce is necessary because the customers of digital content commerce market are from those of other e-commerce market or traditional offline commerce market. In addition, customer loyalty and switching costs are important factors because they may build up greater customer retention. For that reason, this study focused on examining the relationships among switching costs, antecedents for switching costs, and customer loyalty in online digital music service industry. The study has three major purposes: (1) to find antecedents of switching costs on digital content commerce and examine effect of antecedents for switching costs; (2) to identify effect of switching costs on customer loyalty in digital content commerce and examine moderating effects of alternative attractiveness; (3) to identify the differences of antecedents for switching costs by contents transmission type(streaming service and downloading service). And, the online digital music service industry is selected in this study since there are many users and transactions incurring. To accomplish these purposes, a survey questionnaire was developed and distributed to 256 informants. Survey instrument was developed based on previous research and pre-established survey items. Total of 206 surveys are collected and used in the data analysis. Among the respondents, 56.8% is male and 43.2% is female. Also, 86 responses were streaming service user group and 120 responses were download service user group. These data was analyzed using regression analysis. Major findings of empirical analysis can be summarized as follows. First, switching costs have positive effect on customer loyalty in digital content commerce environment. Second, the influence of switching costs on customer loyalty increases under conditions of high alternative attractiveness. Third, DRM convenience and breadth of use have positive effect on switching costs. The findings imply that the digital content provider should pay more attention to switching costs in addition to customer satisfaction in order to attract customers. Also, increasing the convenience of DRM use by securing the convenience of user interface and expanding the support device and increasing the service use scope by providing diverse value-added service helps to create a switching barrier. The result of the study can become a practical use in marketing strategy for maintaining existing customer. In particular, switching barrier is very important under conditions of high competition in the online music service market. This study can be used as a basis for further studies about customer retention in digital content commerce.

• 패션비즈니스
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• 제19권6호
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• pp.82-100
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• 2015

Mobile fashion apps present much opportunity for marketers to engage consumers, however not all apps provide enough functions for their targeted audience. This study aims to determine how mobile fashion apps can be used to build brand community with consumer engagement. Qualitative data on fashion mobile apps were collected from the Apple app store and Android market during the spring and summer of 2015. A total of 110 fashion mobile apps were collected;, 50 apps were identified as apparel brands that either manufacture or sell apparel to consumers, which we categorized as "brand" fashion apps, and the remaining 60 were categorized as "non-brand" fashion apps. The result of the study can be summarized as below. The 60 non-brand fashion apps were grouped into 5 app types: shopping, searching, sharing, organizational, and informational. The main functions are for informational use and shopping needs, since at least half (31 apps) are used for either retrieving information or for shopping. However, in contrast, social networking and location were infrequent and not commonly utilized by these apps. The most common type of non-brand fashion apps available were shopping apps;, many shopping apps enable users to shop from several different websites and save their items into one universal shopping cart so that they only check out once. Most of these apps are informational and help consumers make more informed decisions on purchases;, in addition many offer location services to help consumers find these items in store. While these apps perform several functions, they do not link to social media. The 50 brand apps were grouped into 5 brand types: athletic, casual, fast fashion, luxury, and retailer. These apps were also checked for attributes to determine their functionality. The result shows that the main functions of brand fashion apps are for information (82% of the 50 apps) as well as location searching (72% of 50 apps). Conversely, these apps do not offer any photo sharing, and very few have organizational or community functions. Fashion mobile apps and m-marketing elements: To build brand community, mobile apps can be designed to motivate consumer's engagement with brands. The motivations of fashion mobile apps are useful in developing fashion mobile apps. Entertainment motives can be fulfilled with multimedia attributes, functionality motives are satisfied with organizational and location-based features, information motives with informational service, socialization with community and social network, learning and intellectual stimulation from informational attributes, and trend following through photo sharing. The 8 key attributes of mobile apps can correspond to the 4 m-marketing elements (i.e., Informative content, multimedia, interactions, and product promotions) that are further intertwined with m-branding elements. App Attributes and M-Marketing aim to Build Brand Community;, the eight key attributes can impact on 4 m-branding elements, which further contribute to building brand community by affecting consumers' perceptions of brands preference and advocacy, and their likelihood to be loyal.

• 한국관광식음료학회지:관광식음료경영연구
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• 제12권1호
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• pp.79-110
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• 2001

Tourist Destination is based on tourism attractions. Components of Tourism attraction are included tourism resources, entertainment facilities, transportation, accommodation, infrastructure, assistance facilities & service, hospitality, information facilities & service, and retailing & service. Tourism resources of them is the key to determine destination development pattern, because tourism attraction that attract tourists is based on tourism resources. Therefore, there are need to study what is tourism attraction of destination at the view of tourists and what is destination development pattern based on it to develop tourism attraction that is able appeal tourists. The purpose of this study is to examine what effect of tourism attraction affects destination development pattern. This study defined Haeundae, Kwanganri, Songjung, Taejongdae in Pusan, Korea as research areas. Research data were collected from 300 respondents by a simple random sampling method. A final 284 usable questionaries were used for empirical analysis after data purification process. Reliability and validity of the scale on the tourism attraction, destination image, and facility needs have been evaluated using Cronbach $\alpha$, item-total correlations. This study analyzed the factors of the tourism attraction and destination images. The result obtained that tourism attraction is divided relaxation attraction, local activity attraction, culture . nature attraction and touring circuit attraction, and destination image is divided culture . urban attractiveness, touring attractiveness, local . stay attractiveness, convenience of travel and relativeness for destination investigated. ANOVA and regression (stepwise) were used to test hypotheses. Based on the results of hypotheses testing, major findings of the empirical research are as follow : 1. The tourism attraction and destination image are significantly different, but facility needs are not significantly by destinations (e. g. Haeundae, Kwanganri, Songjung, Taejongdae) . 2. Destination development pattern is a(fact by the tourism attraction in partial. In case of Haeundea, relaxation attraction take effect partially spa, history and marine/spa tourism. 3. The destination development pattern is influenced by the destination image in partial. In case of Kwanganri, the natural . activity attractiveness and urban tourism images have been found as influential factors that affect marine tourism. 4. The destination images are influenced the physical attributes in literature review, but the destination image are taken effect partially the tourism attraction in this study. 5. Destination development pattern are influenced by the tourism attraction and the destination image partially. This research has provided a variety of practical suggestions. Especially, it was suggested that the destination have appeal to tourists by strengthening attraction and improving weakness. Also, we need to specialize destination in same destination development pattern.

• 대한지역사회영양학회지
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• 제19권6호
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• pp.550-557
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• 2014

Objectives: This study was conducted to examine the preferences and needs of typical Korean females adults for food and nutrition information provided by the mass media. Methods: A total of 343 females (77 in their 20s, 85 in their 30s, 88 in their 40s and 93 in their 50s) residing in the Seoul/Gyeonggido area was surveyed on general characteristics, main sources of food and nutrition information and needs for sources and contents of nutrition information. Results: The survey showed that typical Korean females obtained knowledge of food and nutrition mainly through the Internet (30.4%) and broadcasting (29.0%). Typical Korean females were interested in 'dietary management for weight control' (21.9%), 'the prevention and treatment of disease' (20.0%), 'food safety' (16.8%), 'proper dietary habits' (14.6%), 'cookery' (11.8%), 'functional foods' (9.6%), 'restaurant details' (3.5%) and 'life-cycle-specific dietary guideline' (1.6%). Needs for food and nutrition program forms on TV were 'educational programs' (34.3%), 'documentaries' (20.8), 'expert lecture-style' (13.0%), 'entertainment programs' (11.9%), 'expert conversation' (11.4%), 'news-style' (4.6%) and 'public campaign advertisements' (4.0%). On the Internet, 38.6% of the respondents preferred to get information provided by food and nutrition-related institutions (38.6%) while 26.1% preferred webtoons for nutritional information. The favored forms in mobile applications were 'monitoring their diets' (29.5%), 'data-based texts information' (21.4%), 'experts feedback' (20.6%), 'communities' (15.1%) and 'games' (13.1%). The rates of the preference to obtain information from experts such as nutritionists and dietitians and doctorsor dietitian turned reporters increased markedly with older ages. Conclusions: Since the mass media is a main source of food and nutrition information for the general public, the effectiveness and accuracy of the information provided should be enhanced by taking the needs of the public into account. The quality of information should be improved by involving more nutrition experts.

• 농촌지도와개발
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• 제3권1호
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• pp.141-155
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• 1996

The purpose of this study was to investigate the sole of local newspaper for community development in Korea. Specific objectives of the study were : 1) to identify the role of local newspaper in community development, 2) to analyze problems and situations on local newspapers in Korea, and 3) to suggest desirable roles of local newspaper for the community development. To attain the above objectives, this study was carried out through literature review, contest analysis of selected local newspapers, and the questionnaire survey of selected readers of local newspaper. The data were collected from 267 readers of local newspaper who participated in the farmers` training session in the Rural Development Administration, by using questionnaires developed by the researcher, and total of 263 questionnaires were analyzed. The statistical techniques used for the study were frequence, percentile, standard deviation utilizing the $SPSS/PC^+$. The major findings of the study were as follows : 1. The major roles of functions of local newspapers identified in this study were summarized as to reinforce the community consciousness, to form community opinion, to watch and to monitor community environment, to provide education and entertainment, and to contribute to the conveyance and promotion of community culture. 2. The general characteristic of local newspaper readers surveyed were; a) average distance from town to their village was 9.3 Km, b) average age was 29 years, c) about 75% of them were senior high school graduates, and d) about 96% of them participated in group activities. 3. About 45% of the respondents used television or radio for their moor sources of local news were TV or radio, while about 31% respondents used immunity newspaper for their moor sources of local news. About 67% of the respondents kept their readership over two years, and about 40% of them read community newspaper regularly at their home. 4. The results of content analysis showed drat the local newspapers were dealing with articles on cultural affairs, community consciousness, administrative and civic affairs, however, there were not enough educational news, and various kinds of general news in the community. 5. Survey also showed the most needed news were ; 1) political news including administrative and civic affairs, 2) economic news including sales and distribution, 3) social news including social problems on environmental pollution and community development works, 4) educational news including technology and information, 5) cultural news including guide to cultural and historical sites and local brief news. 6. In the evaluation of local newspaper, the readers were generally positive in valued roles of local newspaper in community relations, community development, promoting community cohesion and understanding of community members, and about 40% of the respondents were positive in predicting the bright future perspectives of local newspapers. 7. In the readers` evaluation of local newspaper, readers responded that local newspapers were very closely related to the community and residents, reflecting the current concerns of local population and recognizing the value of community media, and the contents of local newspaper were positively related to daily lives of community residents and opinions of overall community.

• 경영정보학연구
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• 제17권3호
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• pp.159-181
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• 2015

본 연구에서는 농산물 온라인 쇼핑몰에서의 고객들의 구매의도에 관한 포괄적 모형을 제시하였다. 이를 위하여 본 연구에서는 문헌연구와 논리적 추론과정을 통하여 비즈니스 관점, 정보시스템 관점 그리고 농산물 특성 관점으로 구매의도 요인들로 분류 선정하고, 이들 요인들이 신뢰와 지각된 유용성을 매개로 하여 고객의 구매의도에 영향을 미친다는 통합적인 연구모형을 설정하였다. 소규모 농수산물 온라인 쇼핑몰의 회원들을 대상으로 총 329부의 유효한 설문자료를 수집하였고, 이를 구조방정식모델링을 이용한 확인적 요인분석과 경로분석을 실시하여 본 연구모형을 실증적으로 분석하였다. 연구분석 결과 비즈니스 관점의 요인들인 제품품질과 서비스 질은 신뢰에 유의한 영향이 있는 것으로 나타났으나, 가격의 적정성과 오락성은 각각 신뢰와 지각된 유용성에 영향이 없는 것으로 나타났다. 또한 광고노출은 신뢰에 유의한 영향을 미치지 않았으나 구매의도에는 직접적인 영향이 있는 것으로 나타났다. 정보시스템 관점의 요인들인 정보의 질과 사용용이성은 신뢰와 지각된 유용성에 유의한 영향이 있는 것으로 나타났다. 마지막으로 농산물 특성 관점의 요인인 제철상품은 지각된 유용성에 유의한 영향이 있는 것으로 나타났으나 지역브랜드는 신뢰에 유의한 영향이 없는 것으로 나타났다. 본 연구의 결과는 성공적인 농산물 온라인 쇼핑몰 구축 운영을 위한 전략적 시사점을 제공하고 있다.

• 한국의상디자인학회지
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• 제23권3호
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• pp.1-10
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• 2021

Harnesses are used in a variety of industries, such as rescue operations, medicine, and entertainment. However, conventional harnesses have problems as they are uncomfortable to wear and causes continuous pain. Therefore, in this study, the load and pressure applied to the body in the flying state when using a conventional harness were measured in real time and the distribution change was observed. Load and pressure were measured using a modified corset harness, a pressure sensor, and a human mannequin to measure the maximum and average pressure on the waist. As a result, it was confirmed that the load concentrated on the waist in the flying state was 104 N, and the pressure was applied to the left and right sides was 800 kPa or greater. The pressure distribution showed a pressure of 3-45 kPa in 73% in all measurable pressures. The results of the load and pressure distribution are presented as basic data for improving the wearability and reducing the discomfort of harnesses in the future, aid in the development of a harnesses that can minimize discomfort for various activities, and increase the concentration on experiential activities. In addition, using the CLO 3D program, which is a 3D virtual wearing system, a harness was put on a virtual model, and the compression level was checked and compared with the actual pressure distribution. As a result of comparing the measured pressure values in the flying state with the clothing pressure wearing the harness in the CLO 3D program, the total pressure value was found to be about 68% of the actual measured value. This helps develop a harness that can minimize discomfort during activities by predicting the load and pressure on the body by first applying new designs to a virtual wearing system during development. These new harness patterns can solve the problems of conventional harnesses.

• 경영과정보연구
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• 제38권2호
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• pp.209-223
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• 2019

본 연구는 소셜네트워크에서 SNS 광고에 대한 구전 제약요인의 개념과 측정도구 개발을 통하여 온라인 구전을 활성화하는데 그 목적이 있다. 이런 연구 목적을 달성하기 위해 3단계의 연구를 수행하였다. 첫째, 문헌고찰과 정성적 조사방법을 통하여 구전 제약에 대한 개념과 범위에 대하여 탐색적 조사(표적 집단 면접과 심층면접, 전문가 면접)를 실시하였다. 둘째, 개발된 측정항목은 정제작업을 위해 설문 조사를 실시하여 측정문항에 대한 신뢰성과 타당성 검증을 하였다. 셋째, 개발된 측정문항과 다른 주요 구성개념과 관계를 살펴봄으로써 측정항목의 예측타당성을 검증하였다. 연구결과 6개의 구성요인과 이에 대한 총 23개의 측정문항이 도출되었으며, 각각 내재적 및 대인적 제약(심리적 민감성, 보상적 민감성, 타인평가 민감성), 구조적 제약(신뢰성, 정보성, 오락성)으로 명명하였다. 정성적 연구와 정량적 연구를 통해 구전 제약의 측정문항을 개발하였으며, SNS 성과 및 평가 측면에서 SNS 광고 구전의 제약요인으로 작용하고 있는 사회적, 심리적, 환경적인 방해 요인들을 구전 제약의 관점에서 통합적으로 살펴보았다. 본 연구를 통해 온라인 구전 제약에 대한 체계적이고 실증적인 연구수행을 위한 기본 틀과 효과적인 SNS 구전을 이끌어 낼 수 있을 것이다.

• 한국콘텐츠학회논문지
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• 제21권1호
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• pp.722-732
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• 2021

최근 국내 중국 유학생 수가 가파르게 증가함에 따라 국내 중국 유학생들의 문화적응에 영향을 주는 요인에 대한 관심 역시 증가하고 있다. 본 연구는 개인적 특성(성별, 연령, 국내 체류 기간, 한국어 교육 기간, 한국어 구사 능력), SNS 이용행태(네트워크 크기, 이용량, 이용목적), 중국인이나 한국인으로부터의 사회적 지지 세 가지 차원을 고려하여 관련 요인들이 국내 중국인 유학생들의 한국 문화적응에 미치는 영향 정도를 위계적 회귀분석을 통해 실증적으로 분석하였다. 총 322명의 국내 거주 중국인 유학생을 대상으로 온라인 설문조사를 실시한 결과, 중국 유학생들이 한국 SNS를 이용해서 한국 친구들로부터 사회적 지지를 얻는 행위는 문화적응에 긍정적 영향을 주지만, SNS상의 중국 친구들과 시간을 보내고 타국살이의 외로움을 달래면서 사회적 지지를 얻는 방식은 한국 문화적응에 도움이 되지 않고 오히려 한국 문화적응에 부적인 효과를 불러일으킬 수 있다는 점을 발견했다. 따라서 본 연구는 교육 및 실무적인 차원에서 SNS 중독과 같은 병리적인 현상에만 관심을 쏟기보다 유학생들이 국내 문화적응에 도움이 되는 방향으로 SNS 이용을 유도하는 것이 유학생들의 문화적응에 더 도움이 되는 방안 및 정책이 될 것이라 제안한다.

• 디지털융복합연구
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• 제19권5호
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• pp.383-395
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• 2021

본 연구는 Pine과 Gilmore(1998)의 체험경제이론(4E's) 이론을 바탕으로 비대면 패션·뷰티 공연의 체험요인(오락적 체험, 심미적 체험, 일탈적 체험, 교육적 체험)이 지각된 가치를 매개로 고객만족에 미치는 영향에 관하여 분석하였다. 2020년 비대면으로 서울에서 성공적으로 진행된 제15회 '아시아모델페스티벌' 패션·뷰티 공연 관람객을 대상으로 총 230부의 설문지를 배포 및 회수하여 실증분석을 실시하였다. 통계분석 방법으로 SPSS 21.0 통계 프로그램을 사용하였고, 유의수준 p<.05에서 가설검증을 하였다. 연구 결과, 비대면 패션·뷰티 공연의 체험요인이 지각된 가치와 고객만족에 유의미한 영향을 미치는 것으로 나타났다. 또한, 지각된 가치는 고객만족에 긍정적인 영향을 미치는 것으로 나타났고, 매개변수인 지각된 가치는 체험요인이 고객만족에 미치는 영향을 부분 매개하는 것으로 나타났다. 이와 같이 실증분석을 연구함으로써 실무적인 측면의 시사점을 제시하고 실무자 및 관련 연구에 참고할 수 있는 기초자료를 제공하였다. 하지만 향후 연구에서는 이 연구에서 다루지 못한 변수들의 연구를 통해 학문적 발전에 기여해야 할 것이고, 다양한 비대면 공연을 대상으로 한 연구가 지속적으로 이루어져야 할 것이다.