• Journal of Navigation and Port Research
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• v.42 no.6
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• pp.406-414
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• 2018

The objective of this study was to analyze the effect of characteristics of maritime telemedicine (service quality, recognition or not of service, health counselling service experience or not) on seafarer's satisfaction, and also analyze the effect of seafarer's satisfaction on loyalty. This study's data was collected from the Research Report of Survey of telemedicine service subjects in 2017 conducted in the maritime telemedicine pilot project. However, only 103 seafarers who received maritime telemedicine (Tele-Monitering) services were analyzed statistically. The main results of this study were as follows. ⅰ) Better service quality led to higher levels of satisfaction, ii) High levels of seafarer's satisfaction led to high levels of loyalty, iii) Seafarers whose age is under 50 than 30 years old are less satisfied, ⅳ) In total boarding career, Seafarers with more than 5 years but less than 10 years were more satisfied than seafarers with less than 5 years, ⅴ) Seafarers with more than 10 years but less than 15 years were more satisfied than seafarers with less than 5 years, ⅵ) Seafarers with more than 15 years but less than 20 years were more satisfied than seafarers with less than 5 years, ⅶ) Also, Seafarers in excess of 20 years were more satisfied than seafarers with less than 5 years, In conclusion, ⅰ) Better service quality led to higher levels of satisfaction and loyalty. Accordingly, the improvement of service quality is not only an important factor in improving satisfaction and loyalty, but also plays an important role in forming a positive image of maritime telemedicine. ⅱ) Seafarers with younger age and lower overall total boarding career were more satisfied. It is believed that the seafarer who are willing to use telemedicine and who are willing to refer to others are young.

• Journal of Navigation and Port Research
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• v.42 no.4
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• pp.291-298
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• 2018

The purpose of this study was to analyze the effectiveness of on-board medical education for crew and medical managers. The satisfaction of the crew and the medical managers after undergoing the medical education was selected as a measure of effectiveness. The data collection period extended from October 2015 to March 2018 for about 2 years and 6 months, and a total of 310 questionnaires were collected and sampled. However, in this study, regression analysis was performed with only 96 samples because of the addition and modification of questionnaire items in the regression analysis. This study investigated the effect of on-board medical educational assistance (trauma education, nursing care, CPR, and overall educational content) and control variables (total boarding career, age, final education, and education year) on satisfaction. The important findings were as follows: i) Higher the degree of trauma education, higher was the satisfaction, ii) higher the degree of overall educational content, higher was the satisfaction, iii) higher the degree of CPR education, higher was the satisfaction, iv) increased total boarding career reduced the satisfaction level, v) and higher the final education, higher was the satisfaction.

• Journal of the Korean Society of Marine Environment & Safety
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• v.26 no.4
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• pp.346-352
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• 2020

It has been about 30 years since women students entered the Maritime College at Mokpo National Maritime University (MMU) and Korea Maritime & Ocean University to train as maritime seafarers. The women have been choosing a maritime college regardless of the Boarding Service Reserve System. Therefore, it is necessary to continuously study the motivation for admission, preferences for boarding, and desired career paths to guide the distinction and vision of maritime colleges. Accordingly, this study conducted a questionnaire survey on 93 women students attending the Maritime College at MMU. Of the respondents, 35.5 % said that they enrolled to become maritime officials and 30.1 % to become maritime seafarers. In addition to the current training for maritime seafarers, additional courses are required to train maritime experts. The study found that 88.2 % of the respondents thought that women's embarkation was more difficult than usual. It is considered that a systematic education program is needed for the onboard life of women maritime seafarers in schools and shipping companies. It was found that 69.6 % of the respondents preferred to embark as seafarers after graduation. After graduating from university, 32.3 % of the respondents said that they preferred to become navigation officers or engineers. It was also found that 24.7 % preferred to become marine-related civil servants / professionals, and 18.3 % preferred to become marine police. From the total, 83.9 % hoped for careers in marine-related fields. It is, therefore, necessary to organize courses and further education according to the motives for admission and preferred occupations of women students.