• 제목/요약/키워드: The perception of service quality

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해외 생산업체에 대한 국내 의류업체의 생산환경 및 근로기준 인식에 대한 질적 연구 (A Qualitative Study of Korean Clothing Companies' Perception of Production Environments and Labor Standards in Foreign Contract Manufacturers)

  • 홍경희;양진옥;이지수;김영미;이윤정
    • 한국의류산업학회지
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    • 제12권3호
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    • pp.291-301
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    • 2010
  • Today Korean clothing companies are experiencing difficulties in the global market due to unfavorable business conditions including poor production environments, labor shortage, rising costs, the further opening of the domestic distribution market, and increased competition among them. As a result, this has caused many of Korean clothing companies to transfer their production bases abroad in search of relatively inexpensive labor force, instead of using domestic plants. This study attempted to examine how Korean clothing companies perceive production environments and labor standards with regard to their offshore outsourcing. In such an attempt, in-depth interviews were conducted with 24 brand-name clothing firms. Those interviewed firms were the brands for the domestic or foreign market that were found to produce more than 200,000 pieces of clothing per year, and also the group of interviewees included some promotion service providers. The key findings from this study are as follows: First, a large number of the interviewed clothing companies were found to manage their foreign contract manufacturers by "visiting their factories regularly on a seasonal basis" or "stationing their personnel in factory for management purposes." Second, in relation to quality control in their foreign manufacturers, the most frequent response was to "have personnel stationed in those manufacturers." A smaller number of the clothing companies answered that they had "engaged their production management teams in quality control from time to time," or "used their inspectors to inspect products." Third, when asked about labor standards in foreign contract manufacturers, the largest number of the clothing companies responded, "we apply our own standards." The results of this study suggest that most of domestic clothing companies still use offshore sourcing just as a means of reducing their initial labor costs. However, in the continuously changing environment of the global clothing industry, clothing businesses are required to escape from the early phases of their manufacturing environments and set up more globalized standards.

의료시장 개방에 대한 치과위생사의 인식과 대응방안 (Dental hygienists' perspective and coping measures towards medical market opening)

  • 정기옥;김호선
    • 한국치위생학회지
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    • 제12권3호
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    • pp.503-511
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    • 2012
  • Objectives : This research seeks to present the data needed for the development of coping strategy, following medical market opening by identifying dental hygienists' perspective and coping measures towards the opening. Methods : One hundred eighty-eight dental hygienists were targeted to identify their level of perception towards medical market opening, attitude towards medical market opening, question of whether they agree or not with the opening and reasons, and coping measures and benefits of the medical market opening. t-test, chi-square test and cross-tabulation analysis were used for the analysis Results : First, team leaders are more aware of the medical market opening and hold greater sense of crisis towards opening compared to the rank and file. Second, the reasons cited for agreeing with the medical market opening included improvement of medical services' quality and diversification of services. As for the reasons for disagreeing, they cited the increase medical expenses paid by public. Third, limitation of the hospital management technique was cited the most when it comes to the scope of Korean hospitals' management crisis, followed by the limitations of the diagnosis procedure, limitations of the medical services, limitations of the medical techniques and increase in the number of large hospitals, in the order cited. Fourth, team leaders perceive greater need to seek coping measures from the aspect of realizing medical insurance fee from the policy development, service and system level aspects when it comes to the coping measures depending on their ranks. Conclusions : Therefore, Dental Hygienist has a comparatively low awareness of medical market opening, coping measures need to be explored to cope with the medical market opening by ensuring the dissemination of accurate knowledge through the education on the fees for dental hygienist and seminars in relation to the medical market opening.

Suggestions for E-Learning Based on Four Years of Cyber University Experience

  • LEE, Okhwa
    • Educational Technology International
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    • 제6권1호
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    • pp.41-63
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    • 2005
  • E-Learning is widely introduced with cyber universities in Korea from 2001 whencyber universities were first authorized by the Ministry of Education and Human Resource Development. E-learning amplified by cyber university gave a big impact in the campus based university which became the cause for the educational paradigm shift. The changes of status of cyber university shows important trend in college education which was analyzed by enrollment rate, types of cyber university, demography, and study areas. The enrollment rate of cyber universities is ever since 2001 and variety of study areas gives popularity to students. The demography of students is as expected older than traditional students. Female students at the cyber university outnumbered that at campus based university in Korea. For analyzing the trend of e-learning in Korea, there were studies twice in 2001 May-June from 213 faculty members and staff, 630 students and in 2004 May-June with 401 students. Most of e-learning students tent to spend less time yet, students feel more burden with e-learning. Professors tend to load more materials for the e-learning in 2001but in 2004 study, the difference no longer exists. Professors and students feel the academic achievement through e-learning is not as good as from the traditional classes. Difficulties for e-learning in 2001 were the lack of administrative information but in 2004, boring contents and lack of instructional strategies for e-learning. Technical problems still do exist but less serious. Suggestions for e-learning are blended learning, online students prefer video streaming with their own lecturer, new definition of instructor is needed, professional development for content development and online instruction is needed, success story of online learning should be encouraged, guidance for online students needed. The cyber university experiencegave a positive impact on the traditional universities such as rethinking the roles of universities, the quality control of classes, professional development, student oriented educational service of e-learning pedagogy.

중요도-수행도 분석을 활용한 입원 환자 재활간호서비스에 대한 환자와 간호사의 인식 비교 (Importance-performance Analysis of Patients' and Nurses' perspectives on Rehabilitation Nursing Services)

  • 김경진;이은정;방규원;이윤주
    • 재활간호학회지
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    • 제19권1호
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    • pp.43-54
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    • 2016
  • Purpose: This study attempted to understand patients' and nurses' perspectives on the priority of rehabilitation nursing services using Importance-Performance Analysis (IPA). Methods: This study used descriptive research design. Data were collected from 121 patients and 144 nurses using self-reported questionnaires. Statistical analysis included an independent t-test, analysis of variance (ANOVA), and IPA conducted using SPSS/WIN 21.0 version. Results: There were no statistical differences between the patients' and nurses' mean scores on perceptions of the importance (t=-0.83, p=.409) and performance (t=-0.32, p=.751) of rehabilitation nursing services. The IPA matrix showed a difference between patients and nurses in terms of their perceived priority of nursing services. Regarding the perception of patients, "helping a patient to continue to practice bedside physiotherapy and occupational therapy", "providing information on the proper care agency and community resources", and "providing education for the prevention of complications" fell in the "concetrate here" area (2nd quadrant). Conclusion: The results showed that the priorities of patients and nurses did not match in terms of some of the rehabilitation nursing services. Thus, rehabilitation nursing services need to be provided based on the patients' needs. Allocation of resources for the service items that fell in the "concentrate here" area of the IPA need be reconsidered for the quality in nursing care.

국내 장애인의 구강 관련에 대한 문헌고찰(2000년-2015년) (Literature review on oral health among people with disabilities in Korea (2000-2015))

  • 최은미;최원익;손정희
    • 한국치위생학회지
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    • 제17권6호
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    • pp.957-967
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    • 2017
  • Objectives: This study consisted of a literature review on oral health among people with disabilities, and to present the factors that should be considered in developing an oral health program for people with disabilities. Methods: The key words 'people with disabilities' and 'oral health' were searched in 4 Korean academic journals and 5 online search engines and a total of 635 papers were identified. Duplicate papers were removed, and the literature selection criteria were applied to the remaining papers. Finally, a total of 45 papers were used in the review. Results: First, people with disabilities were the most common research subjects, followed by dental students, dental hygiene students, dentists, dental hygienist and guardians and special education teachers. Second, the most frequently studied research topic was dental examination, followed by oral health behavior and behavior of using dental clinics. Third, research purposes included the status of oral health, the quality of oral health, dental treatment, the use of oral health service, and oral hygiene behavior and perception. Fourth, the most frequently discussed policy task was expansion of research subjects, followed by oral hygiene and policy development. Conclusions: To enhance the oral health of people with disabilities who have difficulty in keeping their teeth clean and healthy on their own, development of an oral hygiene training program is required not only for people with disabilities, but also for guardians and teachers. It is equally important to examine oral health behavior that could potentially affect the status of oral health and create a more accurate and systematic oral hygiene method. In addition, the government, together with various other research institutes, should conduct an oral health survey of a representative sample of people with disabilities to determine oral health status and facilitate improvements to oral hygiene programs.

일부 직장인의 구강건강상식 및 스케일링에 대한 인식도 (Affecting factors to oral scaling experience of the part worker)

  • 천석연;원복연
    • 한국치위생학회지
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    • 제11권1호
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    • pp.1-12
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    • 2011
  • Objectives : This study was to investigate into company workers' oral scaling related factors and enhance a rate of oral scaling. Methods : From August 2010, self-administered questionnaires of the about general question items, oral health relation factors, knowledge of periodontal disease for oral scaling performed, in 267 people worker objects. Results : The followings are the findingd of this research. First, Oral scaling experiences were responded by 205 people(76.8%). Among those prevention the case which enforces with a goal periodically 6 month period 7.3% and the period of 1 years is 28.8%, be most inconvenient is cold(50.7%), with motive is dentistry visits inducement for tooth therapy which 51.2%, Non experience in oral scaling was responded by 62 people(23.2%), 45.2% of whom answered they had no necessity for such treatment. Second, Knowledge of periodontal disease is 'dental calculus and stain loses toothbrush quality did eagerly' incorrect one right answer ratio is highest with 86.5%, 'Becoming the adult being made to draw out tooth is periodontitis than decay' was incorrect one right answer rate was lowest with 62.9%. Third, The workers' sex, service field, one month average income, Currently the oral inconvenient presence, oral health Interest degree, tooth brushing method, knowledge of periodontitis have a significant effect on their oral scaling experience. Conclusions : When seeing with result of above, it is necessary of the oral scaling widely with the method which is various includes a mass communication by causing the changes in the perception of oral scaling. The dental hygienist is inconvenience from oral scaling experience have interest when is possible the patient comfortably, in order could be operated, endeavors demanded.

영양교사의 자질 및 업무에 대한 인식도 분석 (The Perception of Nutrition Teacher's Competency and Duty)

  • 이해영;이은주
    • 대한지역사회영양학회지
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    • 제14권3호
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    • pp.316-326
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    • 2009
  • The purposes of this study were to identify the significance of a nutrition teacher, to analyze the importance of competence as a nutrition teacher and to evaluate the importance and difficulty for duties of nutrition teachers. The questionnaire was distributed to 554 preliminary teachers and a total of 468 usable data were collected with 84.5% of response rate from August to October 2006. The statistical data analysis was completed by using SPSS Win (ver. 10.0) for descriptive analysis, t-test, ANOVA and ${\chi}^2-test$. The results were as follows: Preliminary nutrition teachers expected that conversion of a school dietitian into a nutrition teacher could lead to systematic and constant nutrition education and come into synergic effect by doing meal service with nutrition education. For a teacher's competence, all three paradigms were perceived as important. It was evaluated to be high for a knowledge factor in the empirical analytic paradigm, a personality factor in the practical interpretive paradigm and an attitude factor in the critical emancipatory paradigm. And 'a knowledge for nutrition and sanitation (4.59)' and 'an ability to raise a self-management capacity for right food habit and dietary life (4.59)' were showed as most important in a nutrition teacher. It appeared that both important and difficult duties of nutrition teachers were nutrition education, nutrition counseling and sanitation quality of nutrition education; the most necessary solution was to develop a reference and program for nutrition education (37.4%). In conclusion, the systematic supports of district offices of education and associated institutions as well as sustained efforts of preliminary nutrition teachers for themselves should lead to establish a successful system of nutrition teachers.

IP분석에 의한 회의 및 전시 기획가의 컨벤션 개최지 이미지 평가 (Evaluation of Convention Destination Images for 2006 and 2010: Importance-Performance Analysis of Meeting and Exhibition Planners' Perceptions)

  • 김시중
    • 한국경제지리학회지
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    • 제14권1호
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    • pp.19-32
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    • 2011
  • 본 연구는 회의 및 전시 기획가 관점에서 중요도-성취도 분석에 의한 국내 컨벤션 개최지의 이미지를 평가하였다. 회의 및 전시 기획가는 '회의장 시설, '호텔 서비스 질, 안전과 보안 시설, 공항 이용의 접근성 및 호텔객실 수용성'을 컨벤션 개최지의 선택에서 가장 중요한 선택속성들로 평가하였다. 다른 한편으로는 야간활동, 전시시설, 경관 및 관광 기회, 숙식비용 및 레스토랑 시설 등은 컨벤션 개최지 선택에서 대체적으로 중요하지 않은 선택속성들로 나타났다. 한편 회의 및 전시 기획가의 관점에서의 컨벤션 개최지 선택속성에 대한 중요도 순위의 평가 결과에서 동일한 것으로 평가되었다. 국내 9개 컨벤션 개최지 이미지를 회의 및 전시 기획가 대상으로 한 IP분석 결과 2006년과 2010년 사이에 순위의 변화가 있었던 것으로 평가되었다.

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한식세계화에 대한 외식관련전공 학생의 인식에 관한 연구 (A Study on Recognition of Globalization of Korean Food among the Students Majoring in Foodservice)

  • 진양호
    • 한국조리학회지
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    • 제17권5호
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    • pp.57-73
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    • 2011
  • 본 연구는 미래의 외식산업과 한식세계화의 주축이 될 외식관련 분야를 전공하는 대학생 및 대학원생을 대상으로 한식 및 한식세계화에 대한 중요도 인식과 한식세계화 가능성에 대한 전반적인 인식을 파악해 보고, 한식세계화에 미치는 영향요인의 분석을 통해 한식세계화의 발전방안을 제시하고 나아가 한식세계화 및 전문 인력양성을 위한 기초자료를 제공하는데 그 목적이 있다. 조사기간은 2011년 4월 1일부터 2010년 4월 30일까지 실시하였으며 총 300부의 설문지 중 277부가 통계분석에 활용되었으며 분석방법은 빈도분석, 기술통계, t-test, 일원배치분산분석, 요인분석, 상관관계분석, 다중회귀분석을 실시하였다. 연구결과를 요약하면 다음과 같다. 첫째, 한식에 대한 인식은 '한식은 영양이 균형 잡힌 건강식품이다'를 가장 높게 인식하는 것으로 나타났다. 둘째, 한식세계화에 대한 중요도 인식은 '한식메뉴 조리법 및 외국어 명칭 표준화'를 가장 중요한 과제로 인식하고 있는 것으로 나타났다. 셋째, 한식세계화의 가능성에 대한 견해는 '한식세계화에 대해 관심이 많다'가 가장 높게 나타났다. 넷째, 한식 및 한식세계화에 대한 인식은 교육수준에 따라 차이가 나타났다. 다섯째, 한식에 대한 인식이 한식세계화에 미치는 영향을 분석한 결과 한식의 품질성과 건강성 요인 모두 한식세계화에 정(+)의 영향을 미치는 것으로 나타났다.

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유비쿼터스 미디어의 수용의도에 영향을 미치는 상호작용성 요인에 관한 연구 (The Interactive Factors of Ubiquitous Media Affected on the Intention of Convergence Service Adoption)

  • 김주안
    • 통상정보연구
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    • 제9권2호
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    • pp.19-40
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    • 2007
  • In recent, T-commerce is widely dispersed as alternative type of commerce. It is forecasted that t-commerce system is used more than e-commerce system. Therefore more and more t-commerce-related industries are also recognizing that t-commerce is a critical business model. It is needed to understand the concept of t-commerce and develop the t-commerce marketing strategy. CEO analyses consumer's behaviors according to the data about buyers and applies the advantage of t-commerce to the communication with customers. This t-commerce system plays an important role in maximizing customer satisfaction and affecting their intention to reuse it. Therefore this paper attempts to identify T-commerce critical success factors and divide between use-intention group and unuse-intention group by taking out a discriminant function by the discriminant analysis. This lays a foundation in developing T-commerce strategy. According to the discriminant function extracted, convenience factor, amusement factor, system quality factor, product perception factor are significant in the sequence of influential degree. However, usefulness factor and speedy connection factor are not significant. In result, the target hitting rate is 77.9% in the first unuse-intention group and it is 95.2% in the second use-intention group. The total discriminant target hitting rate is computed to higher value, 86.55%. The statistic package, SPSS 12.0, is used to survey and analyse data and test the hypothesis. The validity and reliability of variables are verified by both reliability analysis and factor analysis. The discriminant analysis is used to tell the difference between use-intention group and unuse-intention group.

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