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LPS로 유발한 간손상 마우스에서 항산화 및 항염증 효능을 통한 천마와 증숙 발효 천마의 간보호 효과 (Protective effects of Gastrodia rhizoma and steamed & fermented Gastrodiae rhizoma with anti-oxidant efficacy and suppression of NFκB signaling pathway on LPS-induced liver injury)

  • 김형진;권오준;이아름;노성수;서영배
    • Journal of Applied Biological Chemistry
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    • 제59권3호
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    • pp.179-188
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    • 2016
  • 본 연구의 목적은 증숙 및 발효과정을 거친 천마추출물이 LPS로 유도된 간 손상에 미치는 효능을 평가하고자 하였다. 증숙 횟수 및 발효균을 달리한 25가지 시료 중 DPPH와 ABTS 라디칼 소거능을 측정하여 생 천마(GR0F0)와 6회 증숙한 후, Saccharomyces cerevisiae균으로 발효한 GR6F4간의 비교실험이 가능할 것으로 사료되었다. 마우스는 6마리씩 4그룹(정상군, 대조군, GR0F0 투여군, GR6F4투여군)으로 나누어 실험을 진행하였다. LPS를 투여하기 전, 각 시료를 200 mg/kg/day로 8일간 경구 투여하였으며, 간 손상을 유발하기 위하여 LPS를 20 mg/kg로 복강투여하였다. 혈액에서 AST, ALT를 측정한 결과, 대조군에서 그 수치가 증가하였고, GR6F4군에서 감소하였을 뿐 아니라, 혈액 및 간에서 측정한 ROS 수치 또한 유의하게 감소하였다. 간조직에서 AP-1, COX-2, TNF-${\alpha}$와 INOS를 측정한 결과, GR0F0 또한 감소하였으나, 증숙 및 발효과정을 거친 GR6F4군에서 더욱 큰 효과를 보이는 것을 확인하였다. 이러한 결과들은 GR6F4의 뛰어난 항산화 및 항염증 효과를 증명하며, 그러므로 증숙 및 발효과정을 거친 천마는 간 손상에 보호효과가 있다고 보여진다.

원적외선을 이용한 단풍취의 박층 건조 및 품질 특성 (Thin Layer Drying and Quality Characteristics of Ainsliaea acerifolia Sch. Bip. Using Far Infrared Radiation)

  • 녕효봉;리혁;강태환;이준수;이정현;한충수
    • 한국식품영양과학회지
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    • 제43권6호
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    • pp.884-892
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    • 2014
  • 본 연구에서는 원적외선 이용하여 단풍취를 박층 건조할 경우 건조온도와 송풍속도에 따른 건조특성과 건조제품의 색도 변화를 조사하였고, 건조 전후 취나물의 항산화 성분과 항산화력 변화를 분석함으로써 고품질의 원적외선 건조 취나물 제품 생산을 위한 기초 자료를 제시하고자 하였다. 단풍취의 건조속도는 원적외선 박층 건조온도와 송풍속도가 증가할수록 빨라지고, 건조시간이 단축되는 것으로 나타났다. 특히 원적외선 박층 건조온도 $50^{\circ}C$의 송풍속도 0.8m/sec에서 건조속도가 가장 빠른 것으로 나타났다. 본 연구에서 검증한 건조모델 중 Thompson 모델은 결정계수가 0.9826 이상, RMSE는 0.1277 이하로 나타나, Lewis, Page, Henderson 모델보다 단풍취의 원적외선 박층 건조 시 함수율비 예측 정밀도가 높은 것으로 나타났다. 원적외선 박층건조 후 단풍취의 ${\Delta}L$(명도)값은 원적외선 건조온도와 송풍속도가 빠를수록 증가하는 경향을 보였고, ${\Delta}a$(적색도/녹색도)와 ${\Delta}b$(황색도) 값은 원적외선 건조온도가 낮고, 송풍속도가 느릴수록 갈변하는 현상이 심화되는 것으로 나타났다. 원적외선 박층 건조 후 단풍취의 ${\Delta}E$(색차)값도 원적외선 건조온도가 낮고, 송풍속도가 느릴수록 증가하는 경향을 보였다. 항산화 성분인 폴리페놀 함량의 경우 원적외선 건조온도가 높을수록 감소량이 증가하였고 원적외선 박층 건조 후 37.36~55.21% 감소하는 경향을 보였으며, 원적외선 박층건조조건 중 원적외선 건조온도 $40^{\circ}C$의 송풍속도 0.8m/sec와 $45^{\circ}C$의 송풍속도 0.6 m/sec 조건에서 감소율이 낮은 것으로 나타났다. 플라보노이드 함량의 경우에도 원적외선 박층 건조 후 32.24~44.18% 감소하는 것으로 나타났고, 원적외선 건조온도 $40^{\circ}C$의 송풍속도 0.8 m/sec와 $45^{\circ}C$의 송풍속도 0.8 m/sec 조건에서 감소율이 낮은 것으로 나타났다. 항산화력의 경우에도 원적외선 건조온도가 높을수록 감소하는 경향을 보였고, 원적외선 건조조건 중 $40^{\circ}C$의 송풍속도 0.8 m/sec와 $45^{\circ}C$의 송풍속도 0.6 m/sec 조건에서 항산화력 감소율이 다른 건조조건보다 낮은 것으로 나타났다. 따라서 단풍취의 건조시간, 건조 중 변색, 항산화 성분 및 항산화력 등을 고려하면 단풍취 건조제품의 고품질화를 위해서는 원적외선 박층 건조온도 $45^{\circ}C$의 송풍속도 0.6, 0.8 m/sec가 적절한 건조조건으로 판단된다.

코르티코스테론 및 멜라토닌 수치 조절을 통한 동애등에 물 추출물의 항스트레스 및 수면 개선 효과 (Anti-stress and Sleep-enhancing Effects of Ptecticus tenebrifer Water Extract Through the Regulation of Corticosterone and Melatonin Levels)

  • 오둘리;고해주;홍성현;김유진;오교녀;김영욱;배동혁
    • 생명과학회지
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    • 제32권8호
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    • pp.601-610
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    • 2022
  • 동애등에는 파리목(Diptera) 동애등에과(Stratiomyidae)에 속한다. 최근에 곤충 산업은 식품, 동물사료 및 환경개선 이점으로 주목받고 있다. 가바 및 멜라토닌은 수면 및 우울증 조절에 관여하며, 가바는 억제성 신경전달물질이며, 유산균에 의해 MSG가 가바로 생체전환되어 합성된다. 본 연구에서는 MSG를 동애등에에 급여하여 가바 생성이 증가된 동애등에 추출물을 사용하였다. 스트레스 및 불면증에 대한 작용은 코르티코스테론에 의해 유도된 ER 스트레스 및 만성 구속 스트레스(CRS)에 노출된 마우스 모델과 마우스에 펜토바르비탈(45 mg/kg)-유도 수면개선에 미치는 메커니즘에 대해 조사하여 확인하였다. 본 연구에서 MSG를 급여하지 않은 동애등에 추출물과 MSG를 급여한 동애등에 추출물을 HPLC-ELSD기기분석을 통해 GABA 피크를 확인한 결과, MSG를 급여한 동애등에 추출물에서만 GABA 피크가 나타남을 확인하였다. 또한, MSG를 급여한 동애등에 물 추출물 및 동애등에 70% 에탄올 추출물이 CORT에 의해 유도된 인산화된 ERK1/2 및 CREB의 하향 조절에 대해 보호함으로써 신경세포 보호 효과가 있을 확인하였다. 동애등에 물 추출물(300 mg/kg)은 CRS-노출된 마우스에서 혈청 코르티코스테론 수치를 유의적으로 감소시켰다. 더 나아가, 동애등에 물 추출물(100 및 300 mg/kg)는 혈청 멜라토닌 증가에 관여하여 펜토바르비탈(45 mg/kg)로 유도된 수면 행동에서 입면시간 감소 및 총 수면 시간을 증가시켰다. 결론적으로, 동애등에 물 추출물은 혈청 코르티코스테론 및 멜라토닌 수치를 조절함으로써 항스트레스 및 수면 향상 효과가 있는 것으로 사료된다.

미역 (Undaria pinnatifida) 국수가 SD계 흰쥐의 혈청 지질대사에 미치는 영향 (Effect of Brown Algae (Undaria pinnatifida)-Noodle on Lipid Metabolism in Serum of SD-Rats)

  • 최진호;김동우;김정화;김대익;김창목
    • 한국수산과학회지
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    • 제32권1호
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    • pp.42-45
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    • 1999
  • 미역분말-첨가 미역국수의 지질대사에 미치는 생리적 효능을 구명하기 위하여 SD계 흰쥐에 4주 동안 미역국수 (BA-noodles)를 투여하여 중성지질 (TG), 총콜레스테롤 (TCh), LDL 및 HDL-콜레스테롤, 그리고 동맥경화지수 (AI)에 미치는 BA-noodles의 영향을 평가하였다. SD계 흰쥐에 조제사료로써 4주 동안 사육하면서 $10\%,\;20\%\;40\%$ BA-noodles의 TG의 함량은 $84.78\pm3.52\~91.30\pm3.77$ mg/dl serum로서 대조군 ($99.77\pm4.25$ mg/dl serum: $100\%$ ) 대비 $10\~15\%$정도나 유의적으로 감소하였다. 같은 방법으로 $10\%,\;20\%\;40\%$ BA-noodles의 TCh의 함량은 $87.28\pm4.97\~91.00\pm3.72$ mg/dl serum로서 대조군 ($99.30\pm4.61$ mg/dl serum: $100\%$)대비 $8\~12\%$정도나 유의적으로 감소하였다 또한 $10\%,\;20\%\;40\%$ BA-noodles의 LDL-콜레스테롤의 함량은 $44.20\pm4.21\~46.00\pm4.41$ mg/dl serum으로서 대조군 ($53.75\pm2.18$ mg/dl serum: $100\%$)대비 $15\~18\%$나 유의적으로 감소하였다. 한편 $10\%,\;20\%\;30\%$ BA-noodles 투여군의 HDL-콜레스테롤의 함량은 각각 $25.36\pm1.12\~27.58\pm1.52$ mg/dl serum로서 대조군 ($23.80\pm0.77$ mg/dl serum: $100\%$) 대비 각각 $7\~16\%$정도나 유의적으로 증가하였다. 끝으로 $10\%,\;20\%\;40\%$ BA-noodles 투여군의 AI는 $2.16\pm0.14\~2.59\pm0.17$로서 대조군 ($3.00\pm0.13$ : $100\%$) 대비 $14\~28\%$나 현저히 감소하였다. 이상의 결과에서 볼 때 이들 기능성 미역국수의 투여는 성인병을 효과적으로 억제할 수 있을 것으로 기대된다.

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빅데이터 도입의도에 미치는 영향요인에 관한 연구: 전략적 가치인식과 TOE(Technology Organizational Environment) Framework을 중심으로 (An Empirical Study on the Influencing Factors for Big Data Intented Adoption: Focusing on the Strategic Value Recognition and TOE Framework)

  • 가회광;김진수
    • Asia pacific journal of information systems
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    • 제24권4호
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    • pp.443-472
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    • 2014
  • To survive in the global competitive environment, enterprise should be able to solve various problems and find the optimal solution effectively. The big-data is being perceived as a tool for solving enterprise problems effectively and improve competitiveness with its' various problem solving and advanced predictive capabilities. Due to its remarkable performance, the implementation of big data systems has been increased through many enterprises around the world. Currently the big-data is called the 'crude oil' of the 21st century and is expected to provide competitive superiority. The reason why the big data is in the limelight is because while the conventional IT technology has been falling behind much in its possibility level, the big data has gone beyond the technological possibility and has the advantage of being utilized to create new values such as business optimization and new business creation through analysis of big data. Since the big data has been introduced too hastily without considering the strategic value deduction and achievement obtained through the big data, however, there are difficulties in the strategic value deduction and data utilization that can be gained through big data. According to the survey result of 1,800 IT professionals from 18 countries world wide, the percentage of the corporation where the big data is being utilized well was only 28%, and many of them responded that they are having difficulties in strategic value deduction and operation through big data. The strategic value should be deducted and environment phases like corporate internal and external related regulations and systems should be considered in order to introduce big data, but these factors were not well being reflected. The cause of the failure turned out to be that the big data was introduced by way of the IT trend and surrounding environment, but it was introduced hastily in the situation where the introduction condition was not well arranged. The strategic value which can be obtained through big data should be clearly comprehended and systematic environment analysis is very important about applicability in order to introduce successful big data, but since the corporations are considering only partial achievements and technological phases that can be obtained through big data, the successful introduction is not being made. Previous study shows that most of big data researches are focused on big data concept, cases, and practical suggestions without empirical study. The purpose of this study is provide the theoretically and practically useful implementation framework and strategies of big data systems with conducting comprehensive literature review, finding influencing factors for successful big data systems implementation, and analysing empirical models. To do this, the elements which can affect the introduction intention of big data were deducted by reviewing the information system's successful factors, strategic value perception factors, considering factors for the information system introduction environment and big data related literature in order to comprehend the effect factors when the corporations introduce big data and structured questionnaire was developed. After that, the questionnaire and the statistical analysis were performed with the people in charge of the big data inside the corporations as objects. According to the statistical analysis, it was shown that the strategic value perception factor and the inside-industry environmental factors affected positively the introduction intention of big data. The theoretical, practical and political implications deducted from the study result is as follows. The frist theoretical implication is that this study has proposed theoretically effect factors which affect the introduction intention of big data by reviewing the strategic value perception and environmental factors and big data related precedent studies and proposed the variables and measurement items which were analyzed empirically and verified. This study has meaning in that it has measured the influence of each variable on the introduction intention by verifying the relationship between the independent variables and the dependent variables through structural equation model. Second, this study has defined the independent variable(strategic value perception, environment), dependent variable(introduction intention) and regulatory variable(type of business and corporate size) about big data introduction intention and has arranged theoretical base in studying big data related field empirically afterwards by developing measurement items which has obtained credibility and validity. Third, by verifying the strategic value perception factors and the significance about environmental factors proposed in the conventional precedent studies, this study will be able to give aid to the afterwards empirical study about effect factors on big data introduction. The operational implications are as follows. First, this study has arranged the empirical study base about big data field by investigating the cause and effect relationship about the influence of the strategic value perception factor and environmental factor on the introduction intention and proposing the measurement items which has obtained the justice, credibility and validity etc. Second, this study has proposed the study result that the strategic value perception factor affects positively the big data introduction intention and it has meaning in that the importance of the strategic value perception has been presented. Third, the study has proposed that the corporation which introduces big data should consider the big data introduction through precise analysis about industry's internal environment. Fourth, this study has proposed the point that the size and type of business of the corresponding corporation should be considered in introducing the big data by presenting the difference of the effect factors of big data introduction depending on the size and type of business of the corporation. The political implications are as follows. First, variety of utilization of big data is needed. The strategic value that big data has can be accessed in various ways in the product, service field, productivity field, decision making field etc and can be utilized in all the business fields based on that, but the parts that main domestic corporations are considering are limited to some parts of the products and service fields. Accordingly, in introducing big data, reviewing the phase about utilization in detail and design the big data system in a form which can maximize the utilization rate will be necessary. Second, the study is proposing the burden of the cost of the system introduction, difficulty in utilization in the system and lack of credibility in the supply corporations etc in the big data introduction phase by corporations. Since the world IT corporations are predominating the big data market, the big data introduction of domestic corporations can not but to be dependent on the foreign corporations. When considering that fact, that our country does not have global IT corporations even though it is world powerful IT country, the big data can be thought to be the chance to rear world level corporations. Accordingly, the government shall need to rear star corporations through active political support. Third, the corporations' internal and external professional manpower for the big data introduction and operation lacks. Big data is a system where how valuable data can be deducted utilizing data is more important than the system construction itself. For this, talent who are equipped with academic knowledge and experience in various fields like IT, statistics, strategy and management etc and manpower training should be implemented through systematic education for these talents. This study has arranged theoretical base for empirical studies about big data related fields by comprehending the main variables which affect the big data introduction intention and verifying them and is expected to be able to propose useful guidelines for the corporations and policy developers who are considering big data implementationby analyzing empirically that theoretical base.

일본의 중견기업에 관한 연구 : 현황과 특징, 정책을 중심으로 (A Study on Medium-Sized Enterprises of Japan)

  • 강철구;김현성;김현철
    • 중소기업연구
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    • 제32권2호
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    • pp.209-223
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    • 2010
  • 본고에서는 일본 중견기업의 위상, 특징, 관련 정책을 검토함으로써 우리나라에서의 중견기업 정책의 방향을 모색하고자 한다. 일본의 경쟁우위업종인 기계, 전자부품업의 출하와 고용비중은 여타 업종보다 높아, 그 저변에 두터운 중견기업이 존재하고 있음을 알 수 있다. 일본의 중견기업 육성정책은 연구개발과 환경대책을 위한 기업간 제휴 유도라는 측면에서 간접적으로 지원하고 있다. 우리나라도 특정 정책사업에 있어서 기업간 협력 유도를 통하여 중견기업을 육성할 수 있을 것이다.

Perceptional Change of a New Product, DMB Phone

  • Kim, Ju-Young;Ko, Deok-Im
    • 마케팅과학연구
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    • 제18권3호
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    • pp.59-88
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    • 2008
  • Digital Convergence means integration between industry, technology, and contents, and in marketing, it usually comes with creation of new types of product and service under the base of digital technology as digitalization progress in electro-communication industries including telecommunication, home appliance, and computer industries. One can see digital convergence not only in instruments such as PC, AV appliances, cellular phone, but also in contents, network, service that are required in production, modification, distribution, re-production of information. Convergence in contents started around 1990. Convergence in network and service begins as broadcasting and telecommunication integrates and DMB(digital multimedia broadcasting), born in May, 2005 is the symbolic icon in this trend. There are some positive and negative expectations about DMB. The reason why two opposite expectations exist is that DMB does not come out from customer's need but from technology development. Therefore, customers might have hard time to interpret the real meaning of DMB. Time is quite critical to a high tech product, like DMB because another product with same function from different technology can replace the existing product within short period of time. If DMB does not positioning well to customer's mind quickly, another products like Wibro, IPTV, or HSPDA could replace it before it even spreads out. Therefore, positioning strategy is critical for success of DMB product. To make correct positioning strategy, one needs to understand how consumer interprets DMB and how consumer's interpretation can be changed via communication strategy. In this study, we try to investigate how consumer perceives a new product, like DMB and how AD strategy change consumer's perception. More specifically, the paper segment consumers into sub-groups based on their DMB perceptions and compare their characteristics in order to understand how they perceive DMB. And, expose them different printed ADs that have messages guiding consumer think DMB in specific ways, either cellular phone or personal TV. Research Question 1: Segment consumers according to perceptions about DMB and compare characteristics of segmentations. Research Question 2: Compare perceptions about DMB after AD that induces categorization of DMB in direction for each segment. If one understand and predict a direction in which consumer perceive a new product, firm can select target customers easily. We segment consumers according to their perception and analyze characteristics in order to find some variables that can influence perceptions, like prior experience, usage, or habit. And then, marketing people can use this variables to identify target customers and predict their perceptions. If one knows how customer's perception is changed via AD message, communication strategy could be constructed properly. Specially, information from segmented customers helps to develop efficient AD strategy for segment who has prior perception. Research framework consists of two measurements and one treatment, O1 X O2. First observation is for collecting information about consumer's perception and their characteristics. Based on first observation, the paper segment consumers into two groups, one group perceives DMB similar to Cellular phone and the other group perceives DMB similar to TV. And compare characteristics of two segments in order to find reason why they perceive DMB differently. Next, we expose two kinds of AD to subjects. One AD describes DMB as Cellular phone and the other Ad describes DMB as personal TV. When two ADs are exposed to subjects, consumers don't know their prior perception of DMB, in other words, which subject belongs 'similar-to-Cellular phone' segment or 'similar-to-TV' segment? However, we analyze the AD's effect differently for each segment. In research design, final observation is for investigating AD effect. Perception before AD is compared with perception after AD. Comparisons are made for each segment and for each AD. For the segment who perceives DMB similar to TV, AD that describes DMB as cellular phone could change the prior perception. And AD that describes DMB as personal TV, could enforce the prior perception. For data collection, subjects are selected from undergraduate students because they have basic knowledge about most digital equipments and have open attitude about a new product and media. Total number of subjects is 240. In order to measure perception about DMB, we use indirect measurement, comparison with other similar digital products. To select similar digital products, we pre-survey students and then finally select PDA, Car-TV, Cellular Phone, MP3 player, TV, and PSP. Quasi experiment is done at several classes under instructor's allowance. After brief introduction, prior knowledge, awareness, and usage about DMB as well as other digital instruments is asked and their similarities and perceived characteristics are measured. And then, two kinds of manipulated color-printed AD are distributed and similarities and perceived characteristics for DMB are re-measured. Finally purchase intension, AD attitude, manipulation check, and demographic variables are asked. Subjects are given small gift for participation. Stimuli are color-printed advertising. Their actual size is A4 and made after several pre-test from AD professionals and students. As results, consumers are segmented into two subgroups based on their perceptions of DMB. Similarity measure between DMB and cellular phone and similarity measure between DMB and TV are used to classify consumers. If subject whose first measure is less than the second measure, she is classified into segment A and segment A is characterized as they perceive DMB like TV. Otherwise, they are classified as segment B, who perceives DMB like cellular phone. Discriminant analysis on these groups with their characteristics of usage and attitude shows that Segment A knows much about DMB and uses a lot of digital instrument. Segment B, who thinks DMB as cellular phone doesn't know well about DMB and not familiar with other digital instruments. So, consumers with higher knowledge perceive DMB similar to TV because launching DMB advertising lead consumer think DMB as TV. Consumers with less interest on digital products don't know well about DMB AD and then think DMB as cellular phone. In order to investigate perceptions of DMB as well as other digital instruments, we apply Proxscal analysis, Multidimensional Scaling technique at SPSS statistical package. At first step, subjects are presented 21 pairs of 7 digital instruments and evaluate similarity judgments on 7 point scale. And for each segment, their similarity judgments are averaged and similarity matrix is made. Secondly, Proxscal analysis of segment A and B are done. At third stage, get similarity judgment between DMB and other digital instruments after AD exposure. Lastly, similarity judgments of group A-1, A-2, B-1, and B-2 are named as 'after DMB' and put them into matrix made at the first stage. Then apply Proxscal analysis on these matrixes and check the positional difference of DMB and after DMB. The results show that map of segment A, who perceives DMB similar as TV, shows that DMB position closer to TV than to Cellular phone as expected. Map of segment B, who perceive DMB similar as cellular phone shows that DMB position closer to Cellular phone than to TV as expected. Stress value and R-square is acceptable. And, change results after stimuli, manipulated Advertising show that AD makes DMB perception bent toward Cellular phone when Cellular phone-like AD is exposed, and that DMB positioning move towards Car-TV which is more personalized one when TV-like AD is exposed. It is true for both segment, A and B, consistently. Furthermore, the paper apply correspondence analysis to the same data and find almost the same results. The paper answers two main research questions. The first one is that perception about a new product is made mainly from prior experience. And the second one is that AD is effective in changing and enforcing perception. In addition to above, we extend perception change to purchase intention. Purchase intention is high when AD enforces original perception. AD that shows DMB like TV makes worst intention. This paper has limitations and issues to be pursed in near future. Methodologically, current methodology can't provide statistical test on the perceptual change, since classical MDS models, like Proxscal and correspondence analysis are not probability models. So, a new probability MDS model for testing hypothesis about configuration needs to be developed. Next, advertising message needs to be developed more rigorously from theoretical and managerial perspective. Also experimental procedure could be improved for more realistic data collection. For example, web-based experiment and real product stimuli and multimedia presentation could be employed. Or, one can display products together in simulated shop. In addition, demand and social desirability threats of internal validity could influence on the results. In order to handle the threats, results of the model-intended advertising and other "pseudo" advertising could be compared. Furthermore, one can try various level of innovativeness in order to check whether it make any different results (cf. Moon 2006). In addition, if one can create hypothetical product that is really innovative and new for research, it helps to make a vacant impression status and then to study how to form impression in more rigorous way.

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사용자 리뷰를 통한 소셜커머스와 오픈마켓의 이용경험 비교분석 (A Comparative Analysis of Social Commerce and Open Market Using User Reviews in Korean Mobile Commerce)

  • 채승훈;임재익;강주영
    • 지능정보연구
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    • 제21권4호
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    • pp.53-77
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    • 2015
  • 국내 모바일 커머스 시장은 현재 소셜커머스가 이용자 수 측면에서 오픈마켓을 압도하고 있는 상황이다. 산업계에서는 모바일 시장에서 소셜커머스의 성장에 대해 빠른 모바일 시장진입, 큐레이션 모델 등을 주요 성공요인으로 제시하고 있지만, 이에 대한 학계의 실증적인 연구 및 분석은 아직 미미한 상황이다. 본 연구에서는 사용자 리뷰를 바탕으로 모바일 소셜커머스와 오픈마켓의 사용자 이용경험을 비교 분석하는 탐험적인 연구를 수행하였다. 먼저 본 연구는 구글 플레이에 등록된 국내 소셜커머스 주요 3개 업체와 오픈마켓 주요 3개 업체의 모바일 앱 리뷰를 수집하였다. 본 연구는 LDA 토픽모델링을 통해 1만여건에 달하는 모바일 소셜커머스와 오픈마켓 사용자 리뷰를 지각된 유용성과 지각된 편리성 토픽으로 분류한 뒤 감정분석과 동시출현단어분석을 수행하였다. 이를 통해 본 연구는 국내 모바일 커머스 상에서 오픈마켓 이용자들에 비해 소셜커머스 이용자들이 서비스와 이용편리성 측면에서 더 긍정적인 경험을 하고 있음을 증명하였다. 소셜커머스는 '배송', '쿠폰', '할인'을 중심으로 서비스 측면에서 이용자들에게 긍정적인 이용경험을 이끌어내고 있는 반면, 오픈마켓의 경우 '로그인 안됨', '상세보기 불편', '멈춤'과 같은 기술적 문제 및 불편으로 인한 이용자 불만이 높았다. 이와 같이 본 연구는 사용자 리뷰를 통해 서비스 이용경험을 효과적으로 비교 분석할 수 있는 탐험적인 실증연구법을 제시하였다. 구체적으로 본 연구는 LDA 토픽모델링과 기술수용모형을 통해 사용자 리뷰를 서비스와 기술 토픽으로 분류하여 효과적으로 분석할 수 있는 새로운 방법을 제시하였다는 점에서 의의가 있다. 또한 본 연구의 결과는 향후 소셜커머스와 오픈마켓의 경쟁 및 벤치마킹 전략에 중요하게 활용될 수 있을 것으로 기대된다.

지각된 품질요인이 고객충성도에 미치는 영향: PB와 NB간의 차이분석 (The Effects of Perceived Quality Factors on the Customer Loyalty: Focused on the Analysis of Difference between PB and NB)

  • 예종석;전소연
    • 한국유통학회지:유통연구
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    • 제15권2호
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    • pp.1-34
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    • 2010
  • 소비자의 구매 행위가 합리적이고 실용적인 방향으로 변화하는데 힘입어 할인점업계는 급속한 외형적인 성장과 함께 경쟁도 치열하다. 따라서 업계는 그 해결책으로 차별화와 수익성을 동시에 실현 시킬 수 있는 유통업체 브랜드(PB: Private Brand) 개발에 사활을 걸고 있다. 또한 치열한 경쟁 환경 하에서 생존하기 위해서는 고객만족을 넘어서 고객충성도를 높이는 것이 효과적인 방법임이 밝혀짐에 따라 PB가 고객충성도를 제고시키기 위한 전략적인 도구로 사용되고 있다. PB 이용 고객의 충성도를 높이려면 우선 고객집단의 특성을 파악해서 소비자가 지각하는 품질수준을 우선적으로 맞춰줘야 고객만족과 고객신뢰를 얻을 수 있고 결과적으로 고객충성도로 유도할 수 있다. 이에 본 연구는 지각된 품질에 영향을 미치는 선행요인과 고객충성도에 영향을 미치는 변수들 간의 관계에 대한 체계적인 분석결과를 제시하기 위해 선행연구에서 검증된 인과관계를 기반으로 연구모형과 연구가설을 설정했고, 주요 연구결과는 다음과 같다. 기업명성, 브랜드명성, 제품경험, 브랜드친숙도가 높을수록 지각된 품질이 높아지고, 지각된 품질이 높을수록 고객만족, 고객신뢰, 고객충성도가 높아지며, 고객만족과 고객신뢰가 높을수록 고객충성도가 높아지는 것으로 조사되었다. 또한 기업명성이 지각된 품질에 미치는 영향력은 PB가 NB보다 높게 나타난 반면 브랜드명성과 브랜드친숙도가 지각된 품질에 미치는 영향력은 NB가 PB보다 높게 나타났다. 이러한 실증분석 결과는 지각된 품질에 영향을 미치는 선행요인과 결과요인에 대한 보다 명확한 이해를 바탕으로 실무자가 마케팅 활동을 하는데 유용하게 활용할 수 있을 것이다.

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