• 제목/요약/키워드: Tesco

검색결과 19건 처리시간 0.028초

농산물 전자상거래 사이트의 사용성 개선방안에 관한 연구 (Strategies to Improve Usability of Electronic Commerce Sites of Agricultural Products)

  • 이동원;조수란;문정훈
    • Agribusiness and Information Management
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    • 제1권1호
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    • pp.37-62
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    • 2009
  • Web usability for e-commerce sites becomes a more important issue as e-commerce gains its popularity. As for agricultural products, consumers are especially sensitive to the quality of information during transaction process. Successful e-commerce sites of agricultural products, such as Wine.com and Tesco, identified regular usability testing as part of key success factors. This paper aims to identify processes for evaluating usability for e-commerce sites of agricultural products and provide strategies to improve usability. The study aims to evaluate e-commerce usability of selected e-commerce sites using heuristic evaluation to provide objective e-commerce sites usability analysis for each transaction process.

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The effects of store image components on consumers purchasing retailer brands in Korea

  • Chung, Lak-Chae;Cho, Young-Sang
    • 유통과학연구
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    • 제9권4호
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    • pp.15-27
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    • 2011
  • Although a huge number of academic researchers have paid considerable attention to exploring both the degree to which store image influences retailer brand customers and how to develop store personality, they have overlooked the contemporary retail context in which retailers have developed many different types of retailer brands, that is, price-oriented or quality-oriented retailer brands. Rather than focusing on the latter, much literature has looked at the former. Accordingly, even though there are many articles related to store image, a few authors have shown their interest in identifying the extent to which store personality affects customers purchasing retailer brands at lower prices. As a result, their efforts have been to illustrate the relationship between store image and consumer behaviours buying retailer brands. In that multiple retailers over the world such as E-Mart, Lotte-Mart, Tesco Korea and Tesco UK have actively introduced not only the quality-focused retailer brands that quality is better than, or equal to national brands, and prices are slightly higher than, or equal to them, but also price-focused retailer brands, academicians should make an effort to investigate how store image affects customers purchasing a quality-oriented retailer brand, comparing with previous research results. That is why the authors illustrate the extent to which store personality components influence retailer brand customers, including particularly quality-oriented retailer brand customers through an empirical research. By adopting a questionnaire method as a research technique to illuminate the relationship between store image components and retailer brand customers, research validity increases and further, data gathered through a field survey are analysed through a few statistic analysis methods, in order to minimise statistical deviations. Compared with the prior research concentrated on price-focused retailer brands, the authors have significantly shed light on customer behaviours purchasing retailer brand products with higher quality. When it comes to store personality components, the research suggests the following five items: merchandise attributes, services, physical facilities, promotions, and institutional image, considering the subcomponents mentioned by the previous research. Proposing the conceptual research model which those elements are differently hypothesised, according to retailer brand types: PR (Price-oriented Retailer brand) and QR (Quality-oriented Retailer brand), the research is proceeded. Through empirical research, the authors found that amongst the five items, only promotion influenced retailer brand customers in the Korean retailing marketplace, unlike other countries explored by many researchers, such as UK. Although much literature emphasises that those elements are closely related to retailer brand buying proneness, it is completely not fit to the Korean market. Also, research findings provide new insights into the degree of store image effects on retailer brand customers for academiciansand practitioners. Whether the retailer brand development program that a retailer has carried simultaneously both price-focused and quality-focused retailer brand types is practically profitable should be explored in the future.

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유기축산물 소비동향과 해결과제 (A Review of Emerging Trends and Critical Aspects in Organic Livestock Product Consumption)

  • 김동훈;성필남;조수현;권두중
    • Journal of Animal Science and Technology
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    • 제49권2호
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    • pp.245-256
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    • 2007
  • 세계 유기농가 수는 약 25만호에 달하며 세계시장의 유기제품판매액은 27,800백만불(2006)에 이른다. 유기축산물 주요소비국은 EU 및 미국이며 주요품목은 우유, 양고기, 쇠고기이다. EU와 미국의 유기식품 시장점유율은 2% 미만이며 이중 유기축산물의 비중은 17%(미국)이다. 유기축산물의 주된 유통통로는 수퍼마?R(유럽), 건강식품전문매장(미국)이며 Tesco, Walmart 등과 같은 대형체인점의 판매비중도 증가하는 추세이다. 국가간 유기축산물교역량은 극히 적으며 주로 개발국 특히 유럽국가 간에 활성화하고 있다. 앞으로의 유기식품시장은 남미, 중동, 오세아니아를 중심으로 급성장할 것이다. 그러나 성장속도는 높은 가격, 유통인프라 미비, 유사유기축산물의 시장진입, 국가간의 인증 기준차이 등에 의해 제한될 것이다. 유기축산 선발국들은 유기농업을 농촌사회의 발전, 농업 생산방식의 다양화, 환경개선 등을 위한 정책적 수단으로 활용하고 있다.

지속적 쇼핑동기로서의 개인가치가 할인점 점포연상 평가와 단골의도에 주는 계층적 영향 (The Effects of Personal Values as Enduring Shopping Motives on Attribute Evaluation and Re-patronage Intention to a Discount Store)

  • 구동모
    • 마케팅과학연구
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    • 제16권1호
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    • pp.45-71
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    • 2006
  • 본연구는 대구 북구에 입지한 테스코 홈플러스, 까르푸, 이마트 고객 287명을 대상으로 하는 설문조사 결과를 구조방정식 모형에 대입해, 개인가치가 할인점 점포연상과 할인점 충성도에 주는 인과적 영향관계를 고찰한다. 연구 결과, 개인의 사회소속가치는 점포분위기 연상에 긍정적인 영향을 주는 것으로 나타났으며 자아실현가치는 판매후서비스와 종업원서비스에 긍정적인 영향을 주는 심층 지각개념임을 보여준다. 또 할인점 단골의도에 대해 점포접근성이 가장 큰 영향을 주고 있으며 그 다음으로 실내디자인, 종업원서비스 연상 순으로 긍정적인 영향을 주는 것으로 나타났다. 이상 연구결과를 바탕으로 이론적, 관리적 시사점과 함께 연구단점이 연구 마지막 부분에 논의되고 있다.

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환경의 동태성이 통제 메커니즘과 관료적 구조화를 매개로 기회주의에 미치는 영향 (The Influence of Environmental Dynamism on Opportunism in Terms of Control Mechanism and Bureaucratic Structuring)

  • 설도원;오세조;성민
    • 한국유통학회지:유통연구
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    • 제14권2호
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    • pp.1-30
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    • 2009
  • 환경의 중요성이 강조되는 가운데 유통경로 구성원 간 동반자적 관계의 성공을 위해 기업이 어떤 노력을 기울여야 하는지에 대한 연구가 시급하다. 유통경로 관리에서 유통환경을 명확히 이해하고, 그것이 유통경로 시스템에 주는 영향을 파악하는 것이 매우 중요하다는 점을 인지하면서도 환경의 영향에 대한 이론적 실증적 연구는 그다지 활발하지 못했던 것이 사실이다. 특히 기존의 유통경로 연구들은 환경이 유통경로에 영향을 미치는 다양한 메커니즘을 다루지 않았다. 이 연구의 목적은 환경차원 중 환경의 동태성이 중요한 관계의 질인 기회주의에 직 간접적으로 어떤 영향을 주는지를 규명하는 데에 있다. 간접적인 경로로는 환경의 동태성이 통제전략(통제 메커니즘)과 통제구조(관료적 구조화)를 통해 기회주의에 미치는 영향을 알아본다. 이를 위하여 국내 대형할인점과 거래하는 공급업체를 대상으로 자료를 수집 분석한 결과, 감시와 인센티브와 같은 통제전략을 증가시키는 환경의 동태성의 영향력은 나타난 반면, 참여화 같은 통제구조를 감소시키는 환경의 동태성의 영향력은 나타나지 않았다. 또한 공급업체의 기회주의를 증가시키는 환경의 동태성의 직접적인 영향력은 존재하는 것으로 나타났다. 그리고 공급업체의 기회주의를 감소시키는 참여화의 영향력은 나타났으나 감시와 인센티브의 영향력은 나타나지 않았다. 이 연구는 요즘과 같이 환경의 동태성 수준이 높은 국내 유통시장, 특히 할인점에게 공급업체의 기회주의를 관리 통제하는 측면에서 어떠한 관리적 측면의 노력이 필요한지를 제시할 수 있을 것이다.

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Who has to take legal responsibility for retailer brand foods, manufacturers or retailers?

  • Cho, Young-Sang
    • 유통과학연구
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    • 제9권2호
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    • pp.97-109
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    • 2011
  • As a marketing vehicle to survive in intensified retailing competition, retailer brand development has been adopted by retailers in Korea. As evidence, the retailer brand share of a major retailer, Tesco Korea, has grown from 20% in 2007 to 22.8% in the first half of 2008. It means that retailers have provided more and more retailer brand foods for customers. With the growing accessibility to retailer brand foods, it would be expected that the number of retailer brand food claims will increase. Customers have increasingly exposed to a variety of marketing activities conducted by retailers. When buying the retailer brand foods, customers tend to be affected by marketing activities of retailers. Despite the fact that customers trust retailers and then, buy their brand foods, in case of food accidents caused by production process, customers have to seek compensation from a retailer brand supplier. Of course, a retailer tends to shift its responsibility to its suppliers. Accordingly, it is not easy for customers to solve food claims. The research, therefore, aims at exploring the relationship between the buying-decision processes of retailer brand customers and which side takes legal responsibility for food claims. To effectively achieve the research aim, the author adopted a quantitative and a qualitative research technique, in order to supplement the disadvantages of each method. Before field research, based on the developed research model, the author pre-tested questionnaire with 10 samples, amended, and handed out to 400 samples. Amongst them, 316 questionnaires are available. For a focus group interview, 9 participants were recruited, who are students, housewives, and full-time workers, aged from 20s to 40s. Through the focus group interview as well as the questionnaire results, it was found that most customers were influenced by a retailer or store image in a customer's mind, retailer reputation and promotional activities. Surprisingly, customers think that the name of a retailer is a more important factor than who produces retailer brand foods, even though many customers check a retailer brand supplier, when making a buying-decision. Rather than retailer brand suppliers, customers trust retailers. That is why they purchase retailer brands. Nevertheless, production-related food claims is not involved with retailers. In fact, it would be difficult for customers to distinguish whether a food claim is related to selling or manufacturing processes. Based on research results, from a customer perspective, the research suggests that the government should require retailers to take the whole responsibility for retailer brand food claims, preventing retailers from passing the buck to retailer brand suppliers. In case of food claims, in order for customers to easily get the compensation, it is necessary to reconsider the current system. If so, retailers have to fully get involved in retailer brand production stage, and further, the customer awareness of retailer brands will be improved than ever before. Retailers cannot help taking care of the whole processes of retailer brand development, because of responsibility. As a result, the process to seek compensation for food claims might become easier, and further, the protection of customer right might be improved.

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Lessons from Haitai Distribution Inc's experience in Korea

  • Cho, Young-Sang
    • 유통과학연구
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    • 제9권3호
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    • pp.25-36
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    • 2011
  • Owing to the rapid growth of hypermarket/discount store formats since 1996, Korean retailing has suddenly attracted the significant attention from researchers. Before the emergence of large scale retailers such as E-Mart, Lotte Mart and Tesco Korea, there were the two retail formats who led the Korean retailing in the modern retailing history: department store and supermarket formats. Nevertheless, there has been little literature concerned about the two retail formats as a case study, while some authors have paid their attention to hypermarket/discount store formats. In addition, when mentioning the development process of retailing history, it is less likely that authors have made an effort to illustrate supermarket retailing history. In order to regard supermarket retailing as part of the Korean retailing, it is interesting to look at a representative supermarket retailer, Haitai, who was one of the subsidiaries of Haitai chaebol. Based on supermarket retailing, the company which was established as a joint venture in 1974 led a supermarket retailing in the Korean modernised retailing history. Before analysing whether Haitai failed or not, the definition of failure should be illustrated. With regard to the term, failure, in the academic world, authors have interchangeably used the following terms: failure, divestment, closure, organisational restructuring, and exit. To collect research data as a case study, the author adopted an in-depth interview method. The research is based on research interviews with 13 ex-staff who left after Haitai went bankruptcy, from store management department to merchandise department. By investigating Haitai's experiences through field interviews, the research found that Haitai restructured organisational decision-making process at the early stage when companies started to modernise organisational charts, benchmarking sophisticated retailing knowledge through the strategic alliance with a Japanese retailer. In respect of buying system, the company established firmly buying functions by adopting central buying system, and further, outstandingly allocated considerable marketing resources to the development of retailer brands with the dedicated team of retailer brand development. In the grocery retailing, abandoning a 'no-frill' packaging concept, the introduction of retailer brand packaging equal to, or better than national brand packaging design, encouraged other retailers to change their retailer brand development strategies. In product sourcing ways, Haitai organised for the first time the overseas sourcing team with the aim of improving the profit margins of foreign products and providing exotic products for customers, followed by other retailers. Regarding distribution system, the company introduced the innovative idea which delivered products ordered by stores directly to each store withboth its own vehicles and its own warehouse in which could deal with dry foods, chilly foods, frozen food, and non-foods, and even, process produce. In addition, Haitai developed many promotional methods to attract more customers like 'the guarantee of the lowest price', and expanded its own business to US in 1996, although withdrew, because of bankruptcy in 1997. Together with POS introduction in 1994, Haitai made a significant contribution to the development of the Korean retailing, influencing other retailers in many aspects. As a case study, the study has provided a number of lessons from Haitai's experiences for academicians and practitioners, suggesting that its history should be involved in the Korean modernised retailing.

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가습기살균제 참사의 진행과 교훈(Q&A) (Questions and Answers about the Humidifier Disinfectant Disaster as of February 2017)

  • 최예용
    • 한국환경보건학회지
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    • 제43권1호
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    • pp.1-22
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    • 2017
  • 'The worstest environment disaster', 'World's first biocide massacre', 'Home-based Sewol ferry disaster' are all phrases attached to the recent humidifier disinfectant disaster. In the spring of 2011, four of 8 pregnant women including 1 adult man passed away at a university hospital in Seoul due to breathing failure. Epidemiologic investigation conducted by the Korean CDC soon revealed the inhalation of humidifier disinfectant, which had been widely used in Korea during the winter, to be responsible for the disease. As well as lung fibrosis hardening of the lungs, other diseases including asthma, rhinitis, skin disease, liver disease, fetal disease or cancers have been researched for their relation with exposure to the products. By February 9, 2017, 5,342 cases had registered for health problems and 1,131 of them were already dead (20.8% mortality rate). Based on studies by government agencies and a telephone survey of the general population by Seoul National University and civic groups, around 20% of the general public of Korea has used these products. Since the market release of the first product by SK Chemical in 1994, over 7.1 million items from around 20 brands were sold up to 2011. Most of the products were manufactured by well-known large conglomerates such as SK, Lotte, Samsung, Shinsegye, LG, and GS, as well as some European companies including UK-based Reckitt Benckiser and TESCO, the German firm Henkel, the Danish firm KeTox, and an Irish company. Even though this disaster was unveiled in 2011 by the Korean government, the issue of the victims was neglected for over five years. In 2016, an unexpected but intensive investigation by prosecutors found that Reckitt Benckiser manipulated and concealed animal tests for its own brand and brought several university experts and company employees to court. The matter was an intense social issue in Korea from May to June with a surge in media coverage. The prosecutor's investigation and a nationwide boycott campaign organized by victims and environmental groups against Reckitt Benckiser, whose product had been used by more than 70% of victims, led to the producer's official apology and a compensation scheme. A legislative investigation organized after the April 2016 national election revealed the producers' faults and the government's responsibility, but failed to meet expectations. A special law for the victims passed the National Assembly in January 2017 and a punitive system together with a massive environmental epidemiology investigation are expected to be the only solutions for this tragedy. Sciences of medicine, toxicology and environmental health have provided decisive evidence so far, but for the remaining problems the perspectives of social sciences such as sociology and jurisprudence are highly necessary, similar to with the Minamata disease and Wonjin Rayon events. It may not be easy to follow this issue using unfamiliar terminology from medical and chemical science and the long, complicated history of the event. For these reasons the author has attempted to write this article in a question and answer format to render it easier to follow. The 17 questions are: Q1 What is humidifier disinfectant? Q2 What kind of health problems are caused by humidifier disinfectant? Q3 How many victims are there? Q4 What is the analysis of the 1,112 cases of death? Q5 What is the problem with the government's diagnostic criteria and the solution? Q6 Who made what brands? Q7 Has there been a recall? What is still on sale? Q8 Was safety not checked by any producers? Q9 What are the government's responsibilities? Q10 Is it true that these products were sold only in Korea? Q11 Why and how was it unveiled only in 2011 after 17 years of sales? Q12 What delayed the resolution of the victim issue? Q13 What is the background of the prosecutor's investigation in early 2016? Q14 Is it possible to report new victim cases without evidence of product purchase? Q15 What is happening with the victim issue? Q16 How does it compare with the cases of Minamata disease and Wonjin Rayon? Q17 Are there prevention measures and lessons?

한국의 e-Grocery 배송서비스 대안에 관한 연구 (An Approach for Enhancing Current Korean e-Grocery Business Focusing on Delivery Service Alternatives)

  • 구종순;이정선;전동화
    • 통상정보연구
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    • 제13권3호
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    • pp.169-201
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    • 2011
  • 정보과학기술의 발달은 식료품산업에서도 큰 변화를 가져왔는데, 그것은 바로 기존의 전통적인 슈퍼마켓 형태의 배송체계에서 온라인 방식의 배송시스템을 접목한 것이다. 현재 한국의 전통적인 슈퍼마켓들은 소비자를 만족시키기 위한 하나의 방편으로 오프라인과 온라인 서비스를 동시에 제공하고 있다. 본 연구는 과거 1990년대 후반부터 2000년대 초반까지 선진국에서 주로 이루어진 선행연구들을 기초로 하여, 온라인 식료품 산업의 개념과 운영(operation)모델을 설명하고, 전 세계 온라인 식료품 회사와 한국 대형 슈퍼마켓의 온라인 식료품 서비스 현황 분석을 통해, 한국 대형 슈퍼마켓의 성공적인 온라인 식료품 서비스 제공을 위한 배송방법들과 기타 대안들을 제안하고자 한다. 연구에 따르면 한국 대형 슈퍼마켓들은 현재 집 배송(home delivery) 서비스를 제공하고 있으나 선진국들에 비하면 아직 초기단계에 머물러 있다. 배송 서비스의 대안으로서, 가장 기본이 되는 것은 저렴한 비용의 점포픽업서비스이다. 점포 픽업서비스는 인터넷을 통해 가까운 대형마트에 원하는 상품을 주문하고 매장을 방문하여 주문한 상품을 인도받는 형태이다. 또 다른 대안으로 배송서비스의 질을 향상시키기 위해 리셉션박스라는 특수한 박스를 이용하는 방법이 있다. 이 박스는 신선식품과 같은 신선도가 생명인 상품의 질을 유지하기 위해 박스의 온도 조절과 자물쇠처리를 통해 안전하게 고객에게 상품을 전달하는 방법이다. 마지막 대안으로는 배송서비스의 질적 향상을 위한 DC(distribution center)를 구축하는 것이다. 그러나 DC구축은 높은 투자자본이 요구되므로 구축에 어려움이 있다. 그러나 미국 온라인 식료품 기업인 Peapod이 기존 전통기업과 온라인 식료품 기업의 합병이나 파트너십을 통해 DC를 구축한 것처럼 한국 대형 슈퍼마켓들도 DC구축이 가능할 것으로 보인다. 위에서 제시한 배송서비스를 실현하기 위해서는 기본적으로 대규모 주문량을 확보하여야 하며, 이를 위해서 홍보를 통한 온라인 잠재고객의 유인이 반드시 필요하다. 아울러 온라인 식료품 배송 서비스에서 고객들이 기대하는 식품 위생과 안전성의 보장 그리고 편의성을 제공하여 충성스런 고객(loyal customers)을 계속 유지하는 것 또한 대형 슈퍼마켓들이 온라인 식료품 산업에서 성공을 위해 고려해야하는 중요한 요소라 하겠다.

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