• 제목/요약/키워드: Technology-based Self-Service

검색결과 272건 처리시간 0.023초

패션뷰티 매거진 큐레이션 서비스 이용의도 영향요인: 확장된 기술수용모델을 중심으로 (A Study on the Influencing Factors of Fashion Beauty Magazine Curation Service Usage Intention: Focused on the Extended Technology Acceptance Model)

  • 이종숙
    • 디지털융복합연구
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    • 제19권4호
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    • pp.373-381
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    • 2021
  • 본 연구는 패션뷰티 매거진 큐레이션 서비스 이용의도에 영향을 미치는 요인들을 살펴봄으로써 국내 패션뷰티 매거진 산업의 활성화에 도움이 되는 전략적 방향성을 제시하고자 하였다. 이에 국내 대학생 314명을 대상으로 설문조사를 실시하여 SPSS 21.0과 AMOS 21.0 프로그램을 이용, 일련의 분석과정을 통해 주요결과를 도출하였다. 기술효능감은 지각된 용이성과 지각된 유용성에 정적 영향, 지각된 가치는 지각된 유용성에 정적 영향을 미친 것으로 나타났다. 기술효능감과 지각된 가치는 이용의도에 정적 영향을, 지각된 용이성은 지각된 유용성에 정적 영향을 미친 것으로 나타났다. 지각된 용이성은 이용의도에 유의한 영향을 미치지 못하였고, 지각된 유용성은 이용의도에 정적 영향을 미쳤다. 따라서 대학생 소비자들의 모바일 기반 패션뷰티 매거진 큐레이션 서비스의 이용의도를 높이기 위해서는 큐레이션 서비스가 가지는 가치와 유용성을 명확하게 이해시킬 필요가 있을 것이다.

비대면 서비스 강화를 위한 전략적 탐색: R 호텔 키오스크 도입 사례연구 (Strategic Search for Reinforcement of Untact-Service : A Case Study on the Installation of R Hotel Kiosk System)

  • 정태웅;안갑수;박재완
    • 디지털산업정보학회논문지
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    • 제17권2호
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    • pp.73-83
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    • 2021
  • The development of technology based on digital technology has made 'hyper connectivity' between different services a reality, and an example of this is the reinforcement of non-face-to-face services. The non-face-to-face service is a service provided by service providers and customers using information and communication and technology without direct contact. Recently, it has expanded to the hotel industry, which is highly dependent on human resources, centering on the restaurant business. Therefore, this study attempted to identify the case of the "R" hotel in the Gangwon region, which is introducing and operating a kiosk, and to confirm the matters to be considered, the system operation method, and expected effects, etc. for hotels that intend to operate it in the future. It is difficult to affirm that the introduction of KIOSK directly reduced labor costs or increased service efficiency, but it seems meaningful that it has improved the convenience of users. In future research, practical research is needed on the impact of the system on management activities in relation to the introduction of KIOSK.

당뇨병 환자의 자가관리를 위한 모바일 기반의 휴먼코칭 헬스케어서비스의 효과 (Effects of Mobile based-Healthcare Service using Human Coaching to the Self-care of Diabetes)

  • 이미준;강희경
    • 융합정보논문지
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    • 제7권4호
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    • pp.83-89
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    • 2017
  • 본 연구의 목적은 간호사가 모바일 기반의 휴먼코칭 헬스케어서비스 제공이 당뇨병 환자의 자가관리 능력에 미치는 영향을 확인하기 위함이다. 당뇨병 진단을 받은 311명을 대상으로 자료를 수집하였으며 수집된 자료는 SPSS Win 23으로 분석하였다. 연구결과, 첫째, 모바일 기반의 휴먼코칭 헬스케어서비스 제공에 의한 혈당계 활용도는 남녀의 차이가 있었고 이는 통계적으로 유의한 차이(${\chi}^2=6.059$, p= .048*)가 있었다. 둘째, 모바일 기반의 휴먼코칭 헬스케어서비스 제공에 의한 혈당계와 활동밴드 활용도는 정적 상관관계가 있었고 통계적으로 유의하였다(r=.660, p<.01). 셋째, 모바일 기반의 휴먼코칭 헬스케어서비스 제공에 의한 혈당계 활용률 추이를 확인한 결과 1주차부터 49주차까지 79%에서 41% 이상으로 유지되었다. 결론적으로, 본 연구에서 모바일 기반의 휴먼코칭 헬스 서비스가 참여자들에게 자기건강관리 능력을 향상에 접근성이 쉽고 비용 효과적인 것으로 일부 확인되었다.

Empirical Analysis on Comparison between Self-checkout and Regular Staffed-checkout lanes in a Poland Retail Store

  • Kwak, Jin Kyung
    • International Journal of Advanced Culture Technology
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    • 제8권1호
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    • pp.56-61
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    • 2020
  • Customer satisfaction in retail stores are considerably affected by checkout services. Self-checkout counters have been installed in order to reduce waiting times at checkout in retail stores. However, it is uncertain whether the self-checkout lanes actually decrease the average waiting time of customers. Rather, there are some problems associated with self-checkout lanes such as theft or service failure due to technological problems. This study analyzes comparison between self-checkout and regular staffed-checkout lanes, based on the dataset collected from a retail store in Poland. As a result, we observe that the average transaction times were longer at the self-checkout lanes though fewer products were purchased than at the staffed-checkout lanes. In addition, the customers who buy more products tend to use self-checkouts less frequently. We also check that transaction times are proportional to the number of products customers purchase, and that both the time to scan one item and the fixed time related to checkout are significantly longer at the self-checkout counters. As there has been very few research on the effectiveness of self-checkouts, this study can be the first step to investigate managerial insights on checkout services in retail stores.

A Study on Algorithm Selection and Comparison for Improving the Performance of an Artificial Intelligence Product Recognition Automatic Payment System

  • Kim, Heeyoung;Kim, Dongmin;Ryu, Gihwan;Hong, Hotak
    • International Journal of Advanced Culture Technology
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    • 제10권1호
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    • pp.230-235
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    • 2022
  • This study is to select an optimal object detection algorithm for designing a self-checkout counter to improve the inconvenience of payment systems for products without existing barcodes. To this end, a performance comparison analysis of YOLO v2, Tiny YOLO v2, and the latest YOLO v5 among deep learning-based object detection algorithms was performed to derive results. In this paper, performance comparison was conducted by forming learning data as an example of 'donut' in a bakery store, and the performance result of YOLO v5 was the highest at 96.9% of mAP. Therefore, YOLO v5 was selected as the artificial intelligence object detection algorithm to be applied in this paper. As a result of performance analysis, when the optimal threshold was set for each donut, the precision and reproduction rate of all donuts exceeded 0.85, and the majority of donuts showed excellent recognition performance of 0.90 or more. We expect that the results of this paper will be helpful as the fundamental data for the development of an automatic payment system using AI self-service technology that is highly usable in the non-face-to-face era.

신기술기반 은행 정보시스템의 지속사용의도 결정요인에 관한 연구: 사용자경험기간 조절효과 중심으로 (A Study on the Determinants of Continuous Usage of New Technology-based Banking System: Focusing on Moderation Effect of User Experience Period)

  • 박미;이기량;김형욱
    • 품질경영학회지
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    • 제44권2호
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    • pp.409-424
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    • 2016
  • Purpose: Present study was designed to examine the casual relationships among service quality, self-efficacy, perceived usefulness, user satisfaction and Continuous Usage in new technology-based banking system. Also, we intended to testify the moderating effects of user experience period in causal model. We applied path analysis model in order to test the hypotheses and research model. Methods: Survey tool, that is, questionnaire has obtained validity through literature survey, exploratory survey and pretest and sample 279 was selected. For statistical treatment of pretest and main analysis, SPSS20.0 and AMOS 20.0 were employed and structural equation model was employed as analysis method. Results: Result of this study shows as follows. All factors have an effect on user satisfaction and Continuous Usage, and we found that user experience period played moderating effect in causal relationship. Therefore, new technology-based banking system is found that the determinants of continuous usage intention is different according to the user experience period. Conclusion: Present study shows that self-efficacy in via of user experience period, there is a need to emphasize that the main consideration factor new technology-based banking system. However, present study has some limitations to additionally research in the future.

협업가능 표준기반 IoT 시스템을 위한 자가적응 IoT 소프트웨어 플랫폼 개발 (Self-adaptive IoT Software Platform for Interoperable Standard-based IoT Systems)

  • 성낙명;윤재석
    • 대한임베디드공학회논문지
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    • 제12권6호
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    • pp.369-375
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    • 2017
  • In this paper, we present a self-adaptive software platform that enables an IoT gateway to perform autonomous operation considering IoT devices connected each other in resource-constrained environments. Based on the oneM2M device software platform publicly available, we have designed an additional part, called SAS (self-adaptive software) consisting of MAM (memory-aware module), NAM (network-aware module), BAM (battery-aware module), DAM (data-aware module), and DH (decision handler). A prototype system is implemented to show the feasibility of the proposed self-adaptive software architecture. Our proposed system demonstrates that it can adaptively adjust the operation of gateway and connected devices to their resource conditions under the desired service scenarios.

만성질환자별 주관적 건강상태와 의료시설 이용행태 (Self-rated Health and Health Service Utilization of Chronic disease Patients)

  • 박은주
    • 한국정보전자통신기술학회논문지
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    • 제9권4호
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    • pp.404-413
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    • 2016
  • 본 연구는 주관적 건강상태가 의료시설 이용에 영향을 미친다는 전제로 주관적 건강상태를 파악하고, 또한 주관적 건강상태에 따른 의료시설 이용의 차이를 만성질환자별로 분석하여 의료시설 이용 시 표준지침의 기초자료로 제공되는 것을 목적으로 하였다. 대표성 있는 고령화패널 자료를 사용하여 총 7,486명을 분석하였다. 만성질환자는 주관적 건강상태에 따라 의료시설 이용에 차이를 나타내고 있었으며, 특히 한의원 한방병원과 치과 치료에 있어서 질환별 차이가 두드러졌다. 하지만 이차자료의 활용으로 의료이용에 영향을 미치는 여러 변수들을 통제하지 못하여 후속 연구들을 제시하는데 본 연구의 의의를 두었다.

Impact of mobile social commerce service quality on customer satisfaction and repurchase intentions

  • Kim, Kyu-dong;Yun, Young-Seon;Kim, Jeong-lae
    • International Journal of Advanced Culture Technology
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    • 제9권4호
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    • pp.431-438
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    • 2021
  • We conducted this study to identifythe impact of mobile social commerce service quality on customer satisfaction and repurchaseintentions. The survey method used the self-recording way in which the respondents selected for the study and distributed 300 questionnaires, and with due personal care, researchers collected all the distributed questionnaires. The service quality in mobile social commerce has been selected as a factor of price, convenience, interaction and information through previous research. The results of this study are summarized as follows: First, the mobile social commerce service quality attributes all affected significantly(p<.05) customer satisfaction and the beta value of Economic Efficiency was the highest among the service quality attributes. Second, also the customer satisfaction influenced on consumer repurchase intentions significantly(p<.05).Based on the results of this study, we should strive to establish effective marketing strategies in the mobile social commerce industry.

스마트폰의 위치기반서비스 앱을 활용한 일반인 심폐소생술 시행률 향상방안 (A plan to Improve the Ratio of CPR done by the General Public using Smart-phone Location-Based Service APPs)

  • Han, Seungtae
    • 한국재난정보학회 논문집
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    • 제11권2호
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    • pp.183-190
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    • 2015
  • 병원 처치 전 급성 심정지 환자 발생 시 현장에서의 일반인 심폐소생술 시행률은 환자의 소생률과도 직결되어 있다. 하지만 현재 우리나라는 선진국에 비해 일반인 CPR 시행률은 저조하여 소생률도 낮은 실정이다. 따라서 본 연구에서는 이를 개선하기 위해 스마트 폰의 위치기반서비스 앱을 활용한 응급의료시스템의 적용가능성을 고려, 우선 일반인 3,800명을 대상으로 사전 설문조사를 시행하였다. 연구결과로 첫째, 심폐소생술 교육 경험은 높게 나타났으나 반대로 심폐소생술에 대한 보편성은 낮은 것으로 인식되었다. 둘째, 심폐소생술 자신감에 대해서는 연령, 학력, 직업에 따라 상의한 결과가 나왔으며 전체적으로 낮은 자신감을 보였다. 셋째, 위치기반서비스 앱을 활용한 응급의료시스템 참여도는 높게 나타났으며 심폐소생술 시행의지와 심폐소생술 자신감, 심폐소생술 교육경험에 대해서 상관관계가 있는 것으로 나타났다.