• 품질경영학회지
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• 제21권2호
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• pp.27-34
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• 1993

Quality Assurance Method of Defense Logistics Agency, U. S. A., was changed from Contract Quality Assurance Program to In-Plant Quality Evaluation in May, 1990. IQUE focuses on working with contractor in spirit of team work to measure and continuously improve processes and resulting product quality. The goals are to achieve customer satisfaction, improved product quality, and a reduction in the costs of items and ownership. It is suggested to adopt and apply the IQUE method to the effective accomplishment of Korean aircraft projects.

• Journal of Oral Medicine and Pain
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• 제15권1호
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• pp.69-78
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• 1991

This study was intended to review comprehensively the articles related to temporomandibular joint disorder patients and to analyze psychoanalytically the case with temporomandibular dysfunction and bruxism as a symptom of hysterical conversion disorder. As a result, the author found that , in the aspect of psychoanalysis, the temporomandibular problem and bruxism was a kind of symptom of emotional conflict being converted to the face. I would like to emphasize that the referral process and the ability to work as a therapeutic team including dentist and psychiatrist can enhance the probability of successful treatment for several types of patients.

• Journal of Chest Surgery
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• 제28권8호
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• pp.807-810
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• 1995

The recommended approach for dumbell trmor is a one-stage removal by a team work of both neurosurgeons & thoracic surgeons. Recently we removed a case of dumbell tumor in a 69 years old woman with standard posterolateral thoracotomy and concomitant laminectomy as single stage operation. Postoperative course was uneventful and there were no postoperative neurologic signs.

• 대한약학회:학술대회논문집
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• 대한약학회 2002년도 Proceedings of the Convention of the Pharmaceutical Society of Korea Vol.2
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• pp.235.2-236
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• 2002

The alkylphenols, chlorophenols and bisphenol A were determined by gas chromatography/mass spectrometry-selected ion monitoring mode followed by three work-up methods for comparison: EPA method, isoBOC derivatization method and TBDMS derivatization method. Eleven phenols in water samples were extracted with dichloromethane. (omitted)

• 공학교육연구
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• 제17권1호
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• pp.26-41
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• 2014

This paper recommends to teach technical writing as a part of the curriculum of engineering design courses. Some features of both engineering design and keystone design course as well as capstone design course for engineering students are studied before the relationship of those features with written communication are investigated. After the characteristics of collaborative writing are reviewed, some aspects of integration of teaching technical writing into engineering design courses are evaluated. Technical writing for engineering students is best taught by collaborative writing approach in engineering design courses.

• 한국산업보건학회지
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• 제33권2호
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• pp.91-92
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• 2023

Members of the NZOHS attended the Korean Society of Occupational Health Conference held in Korea last February of 2023, and have continued to attend before that. In response to their invitation, I share the story of attending the NZOHS Conference held once every two years as part of international exchange, one of the goals of the current 17th executive team.

• 대한치과기공학회지
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• 제10권1호
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• pp.133-150
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• 1988

In order to know the recognition of dentist and laboratory technician about work order transmission and communication and troubles of restorations, this study was conducted for 84 practicing dentists and 122 dental laboratory technicians in Pusan during Mar. to Apr. 1988 using a questionnaire method and was analyzed by the use of percentage, $X^2$-test. Conclusions It is necessary that both dentist and laboratory technician clearly reconize and fulfill their responsibilities to one another. Dentist and dental laboratory technician should offer constructive criticisn to one another as interdependent member of a team. Effective use of work authorizations certainly promotes communication between the dentist and dental laboratory thechnician.

• 대한인간공학회지
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• 제31권1호
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• pp.191-196
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• 2012

Objective: The Work-related musculoskeletal disorders(WMSDs) have been a problem on industrial occupational safety and health in Korean shipyard industry. It has been a big social problem. Background: As a result, Korean government enacted a law to prevent musculoskeletal disorders at work and some major companies have already implemented an ergonomics program. Method: This paper presents a study on the effect of an ergonomics program in a Korean shipbuilding company during the last ten years. Conclusion: The Incidence of WMSDs, the worker's compensation cost and the lost time were decreased after implementation of the ergonomics program. Application: The results of the publishing will help efficient operation of MSDs prevention activity in other companies.

• 한국건설관리학회논문집
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• 제3권4호
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• pp.139-144
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• 2002

Management of today's dynamic projects requires a shift of focus from product to process. The purpose of traditional project controls is to conform performance to plan. The purpose of lean project controls is to make the best possible choices at each point in time during the course of the project, as well as contributing knowledge to the parent organizations so they can learn from project experience. The Lean Construction Institute(LCI) proposed the Last Planner System(LPS) capable of accomplishing that purpose, principally through controlling the quality of planning and of management processes themselves, as distinct from concentrating exclusively on project performance. The case project was a pilot project for the implementation of the Last Planner. Consequently, the coordination of the work on this project was extremely successful. The project had its share of challenges. The coordination did not prevent design problems, or supplier errors, but helped the team deal with the problems effectively while maintaining the work flow. The last planner helped the contractors know: a) who will be doing what and where, b) what each one needs from the others, and c) what are the project priorities. The system itself created a more collaborative environment, because it 'demands' that the subcontractors address these issues.

• Asia pacific journal of information systems
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• 제25권3호
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• pp.519-539
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• 2015

Customers are now demanding ever better service from customer service representatives (CSRs) to create superior customer service. Accordingly, CSRs are required to have more specialized knowledge and abilities of customer service. This study examines the roles of accumulated customer knowledge in electronic knowledge repositories (EKRs), which a firm has developed for customer service over time to enhance CSRs' work capabilities and work performance, in the context of call centers. To test the proposed research model and hypotheses, we conducted LISREL analysis using 261 responses collected on CSRs working for inbound call centers. The key results are as follows. First, accumulated customer knowledge in EKRs enhances CSRs' knowledge utilization and service expertise during the customer contact. Second, CSRs' knowledge utilization reinforces service expertise. Finally, service quality depends on CSRs' knowledge utilization and service expertise, but it is not directly related to accumulated customer knowledge. Overall, the findings suggest that accumulated customer knowledge in EKRs enhances CSRs' knowledge utilization and service expertise, and thereby leading to superior service quality.