• Title/Summary/Keyword: TQM (Total Quality Management)

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Quality Evaluation of Official 'Land Price Change and Land Price Index' Statistics by TQM Approach (전사적 품질관리 접근에 의한 지가변동률통계의 품질평가 연구)

  • Kim, Yong-Chang
    • Journal of the Korean association of regional geographers
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    • v.14 no.5
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    • pp.553-572
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    • 2008
  • International financial crises of the mid-l990s are widely perceived as the trigger that prompted recognition of the need for a new data quality management by the OECD, IMF, Eurostat and individual statistical agency. The official statistics improvements schedule in Korea was launched in 1996 as part of a broader internationally-agreed-upon initiative to strengthen transparency and promote good governance practices. These new initiatives are based on the Total Quality Management(TQM) movement and other management frameworks broadening the concept of quality beyond the traditional statistician's concepts of data quality. This paper aims to evaluate the statistics quality of Land Price Index. Evauation Method is the National Statistical Office's Data Quality Management System which focus on accuracy, timeliness, relevance, accessibility, comparability, serviceability, efficiency.

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Statistical Process Analysis of Medical Incidents

  • Suzuki, Norio;Kirihara, Sojiro;Ootaki, Atsushi;Kitajima, Masanori;Nakamura, Shinobu
    • International Journal of Quality Innovation
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    • v.2 no.2
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    • pp.127-135
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    • 2001
  • Personnel engaged in the medical field have implemented continual improvement by team activities in an effort to construct a system that reduces the risks involved in medical care. Knowledge in total quality management (TQM), especially statistical quality control (SQC) developed for industry, seems to be applicable to medical care. This paper describes the application of SQC to continual improvement in medical care.

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A Study on Total Quality Evaluation Model of Information System Services (정보시스템 서비스의 종합적 품질평가모형에 관한 연구)

  • 이명호;윤재욱;이경근
    • Journal of the Korean Operations Research and Management Science Society
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    • v.24 no.3
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    • pp.13-26
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    • 1999
  • Recently, information technology and information system(IS) are rapidly diffused throughout the world. In the global competitive environment, the success of IS becomes the important one among the critical success factors(CSF) of the firm. For achieving it, the firm must continually involve itself in the quality evaluation and improvement of IS. The quality concept was changed into the customer-oriented quality one. There is no exception to the quality of IS. In the past, IS quality was determined by the IS developer or IS department offering service. Now it is evaluated by the user of IS service, and then the customer-oriented user satisfaction becomes an important issue. The purpose of this study is to develope the total quality evaluation model of IS through TQM approach. First, all success factors of the domestic IS are extracted from the foreign and domestic literatures of IS success factors contained the technical and behavioral aspects. And the extracted factors are classified with evaluation levels for quality evaluation and developed into a total quality evaluation model. Finally the model usefulness is analyzed.

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A Study on Improvement of the Individual Pilot Quality Control System for Flight Safety (비행안전을 고려한 조종사 개인별 자질관리(IPQC)제도의 개선에 관한 연구)

  • 윤봉수;이성희
    • Proceedings of the Safety Management and Science Conference
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    • 1999.11a
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    • pp.53-72
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    • 1999
  • IPQC system was introduced for the flight safety at the age of scientific safety management in the 1980s. In spite of performing this system, aircraft accidents caused by human factors, which were above 70% among all flight accident factors, have not been reduced. Accordingly, throughout this paper I analyzed the aircraft accident factors by means of a literature study and a pilot survey. Then, based on the notion of TQC(Total Quality Control), I hierarchically classified Individual Quality into Capacity Management, Safety Management, and General Management and did the low-ranked management factors as well. AHP (Analytic Hierarchy Process), one of the scientific management methods, was used for estimating the relative importance of Individual Quality Control factors and the heavy aircraft accident causes over the last 20 years were analyzed according to the flight ranks. Based on the comparative analysis of results derived above, an IPQC model as flight ranks is established. In short, according to this newly suggested model we can obtain the maximum flight safety with the preventive actions against aircraft accidents caused by human factors and by improving the operation effect under the reasonable pilot management.

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Peculiarities of Education Quality Assurance in Lithuania

  • Ruzevicius, Juozas;Adomaitiene, Roma;Serafinas, Dalius;Daugviliene, Daiva
    • International Journal of Quality Innovation
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    • v.8 no.2
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    • pp.1-19
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    • 2007
  • Achievement of objectives of education and training is one of significant factors influencing quality of life. Higher education institutions use different work, teaching methods and tools; however they are inadequate in many cases. Today higher education institutions have problems concerning sustention and rise of certain level of education by giving the job for graduates, using of new technologies that help to present, manage, evaluate and control knowledge. The main objectives of quality management system (QMS) at higher education institutions are as follow: to assure continuous improvement of education quality; to demonstrate performance results and relevant facts to the interested parties (customers of college or university, social partners, administrative institutions) showing the abilities of education institution to prepare high qualification specialists that fully correspond to changing requirements of labour market. The QMS at education institutions should be designed as continuous process, considering that the quality of final product is the result achieved in primary processes. The process shall involve all interested parties. Parameters and indicators of education quality can help to analyze the efficiency and effectiveness of existing QMS. The results of quality audits should be also taken into account when designing and implementing QMS at organization. Literature review showed that for the assurance of education quality three different approaches prevail: total quality management (TQM); requirements of quality awards and assessment models; and QMS corresponding to the requirements of ISO 9001 standard. The case study of QMS design and implementation at Vilnius Law and Business College is presented in the paper. The peculiarities, difficulties and obstacles of QMS implementation in the higher educations institutions are analysed in more detail in this article.

A Study on the Conceptual Differences between Total Quality Control and Total Quality Management (품질관리와 품질경영의 개념적 차이에 관한 연구)

  • Moon-Ik Song
    • Journal of Korean Society of Industrial and Systems Engineering
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    • v.17 no.32
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    • pp.43-52
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    • 1994
  • This study was aimed at reviewing the conceptual framework characterized in the Total Quality Control and the Total Quality Management. It has been observed in recent years that the term TQC and TQM tend tn be used interchangeably without paying much attention to whether the two concepts have identical meaning, or they are as similar as can be applied indiscriminately to the same objectives in handling quality issues. To distinguish between the two, this study relied on reviewing qualify definitions, techniques frequently resorted to, and the main themes implied by each of them. It was concluded that they differ in terms of both techniques and themes, and are not to be applied interchangeably to the handling of the same qualify objectives and problems.

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Assessment of Dietitian's Nutritional Quality Management for School Food Service (학교급식 영양사의 영양적 품질관리 수행도 평가)

  • Ryu, Kyung;Woo, Chang-Nam;Kim, Woon-Ju
    • Journal of the Korean Society of Food Science and Nutrition
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    • v.35 no.2
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    • pp.238-247
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    • 2006
  • The purpose of this study was to evaluate school dieticians' performance of nutritional quality control, and further to establish effective and objective standards of nutritional quality control. Data for this study came from 200 school dieticians' responses in the Chungbuk area. The total quality management (TQM)-based questionnaire was structured. The questionnaire consisted of the following four fields (1) performance of nutritional quality control, (2) performance of stepwise food production to maximize nutrient preservation rate, (3) management of documents and records related to nutritional quality control, and (4) other relating matters. The items of the questionnaire were measured on a five-point Likert scale which ranged from 'strongly agree' to 'strongly disagree'. First, the analysis indicated that school dieticians performed 'least' on human resource management', 'mediocre' on nutritional quality control, and best on 'leadership'. Second, the analysis on performance of stepwise food production to maximize nutrient preservation rate showed that dieticians considerably endeavored to maximize nutrients of cooked food, but it was found out that the most of nutrient destruction can be caused by heating during cooking. Third, the result showed that the systematic use of documents and records for nutritional quality control was not sufficiently accomplished, especially in the production phase of food. In addition, the measure by the Pearson correlation coefficient indicated that there was a significant relationship between performance of nutritional quality control and performance of stepwise food production to maximize nutrient preservation rate, and between performance of nutritional quality control and management of documents and records related to nutritional quality control. Finally, the findings of this study suggest that more effort should be exerted to carefully establish TQM-based standards for the improvement of nutritionary quality.

A Study on the Introduction of Quality Management System for Improving the International Competitive Power of Shipping Companies in Korea

  • Lee, Tae-Woo
    • Journal of Korean Society for Quality Management
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    • v.24 no.3
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    • pp.160-174
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    • 1996
  • The paper reviews briefly of the codes above, together with the effects of the successful introduction of the QMS into the shipping industry. This paper suggests a conceptual prototype for a quality management system (QMS) of seafaring labour, which itself would be a sub-system of the total quality management (TQM) system in a shipping company, on the basis of the ISM and the ISMA Codes, ISO 9002, ISO 9004, and other quality management guidelines. The QMS is essential for the survival of the Korean shipping industry. It will contribute not only to assuring the quality of crew, but also, consequently, to increasing the international competitive edge of the shipping companies in Korea.

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Total Quality Management System Evaluation based on the Quality Consciousness of the Participants (참여자 품질인식에 근거한 종합적품질경영시스템 평가)

  • Jeong, Sang Ho;Kim-Nung Jin
    • Journal of Korean Society of Industrial and Systems Engineering
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    • v.19 no.39
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    • pp.235-242
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    • 1996
  • 최근 국제무역질서에 있어 국제화, 세계화는 가속화되어가고 있으나 국내 산업계의 생산성과 효율성 등은 이에 미치지 못하고 있는 실정이다. 따라서 경영층의 강력한 리더십 및 종업원의 자발적인 참여를 바탕으로 종업원과 고객의 만족을 동시에 추구하여 궁극적으로는 조직의 장기적 발전에 초점을 맞추고 있는 TQM개념〔Richard, 1993〕의 도입이 급박한 상황이며, 실제로 많은 기업이 이의 도입을 추진 또는 완료하였다. 이미 도입이 완료된 기업에 대해서는 지속적인 평가 및 개선이 요구된다 하겠다. 본 논문에서는 대덕연구단지내의 K 엔지니어링사를 대상으로 조직구성원들의 품질시스템에 대한 인식 및 자체적인 평가에 근거하여, K 엔지니어링사 품질경영시스템상의 문제점도출 및 이의 개선책을 제시하고 하였다. 본 논문에 적용된 평가 모델은 TQM을 적용하는 유사기업들에서도 활용할 수 있으리라 사료된다.

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An Empirical Study on Top Management's Leadership in Construction Quality Management Activities and Construction Quality Management Performance (최고경영자의 리더십이 건설품질경영활동과 건설품질경영성과에 관한 실증연구)

  • Cho, Jin-Ho
    • Journal of Korean Society for Quality Management
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    • v.45 no.3
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    • pp.403-426
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    • 2017
  • Purpose:?The purpose of this study is to analyze the causal relationship between top management 's leadership and construction quality management activities that affect construction management performance based on construction quality management. Methods:?As its method, the causal relationship between the leadership of top management and the key management factors of construction quality management activities affecting management performance is analyzed by using the structural equation model. The construction companies used in the analysis sample conducted surveys on companies that are conducting ISO, KOSHA, OHSAS, DQC, and so on. Results:?It was revealed that top management's leadership has a great influence on management performance and all management factors of construction quality management activities. However, safety management does not affect the management performance of construction quality management activities. And top management's leadership on management performance are explained by the mediating effect of cost, time, quality and communication among management factors of construction quality management activities. Conclusion:?In the previous study, the quality management activities and the ISO - based integrated total quality management system (TQM) applied in the manufacturing or service industries were presented as empirical results. However, this study presents the results of different studies by presenting empirical study results by selecting time, cost, quality, safety and communication as key management factors of quality management activities of construction companies through reviewing and analyzing previous studies in construction field.