• 제목/요약/키워드: Supportive nursing

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장기요양기관 내 위험발생가능성, 감정노동, 감성리더십이 요양보호사의 이직의도에 미치는 영향 (The Effect of the Possibility of Job-related Risk, Emotional Labor, and Emotional Leadership on Turnover Intention of Caregivers in Long-term Care Facilities)

  • 이현정;엄명용
    • 한국사회복지학
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    • 제69권2호
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    • pp.191-218
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    • 2017
  • 본 연구는 위험관리의 측면에서 장기요양기관 내 위험발생가능성, 감정노동, 감성리더십이 요양보호사의 이직의도에 미치는 영향을 살펴본 후 이에 기초하여 이직의도를 감소시키려는 목적으로 수행되었다. 이를 위해 노인요양시설 요양보호사 434명에 대한 설문조사를 수행하였다. 수집된 자료에 대한 위계적 중다회귀분석 결과는 다음과 같다. 첫째, 요양보호사가 경영위험 및 종사자위험 발생가능성을 높게 인식할수록 이직의도가 높아지는 것으로 나타났으며, 사회재해위험 발생가능성은 이직의도에 통계적으로 유의미한 영향을 미치지 않았다. 업무위험 발생가능성은 이직의도에 통계적으로 유의미한 영향을 미치는 것으로 나타났으나 영향의 방향은 연구가설과는 반대였다. 둘째, 요양보호사가 감정노동의 표면행위를 수행할수록 이직의도가 높아졌으며, 내면행위는 통계적으로 유의미한 영향을 미치지 않았다. 마지막으로, 요양보호사가 상사의 감성리더십 수준이 높다고 인식할수록 이직의도가 낮아지는 것으로 나타나 조직 내 리더십의 중요성을 다시 한 번 확인하였다. 이상의 결과를 토대로 요양보호사의 이직을 예방하고 장기요양기관의 서비스 질을 향상시키기 위한 제언을 하였다.

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대학생활에서 이루어지는 교수-학생 상호작용에 관한 유형 분석 연구: 내러티브 분석 중심 (The Type and Dimension of a Faculty-Student Interaction: Narrative study focused)

  • 이봉숙
    • 한국산학기술학회논문지
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    • 제21권12호
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    • pp.300-309
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    • 2020
  • 본 연구는 지도교수를 중심으로 한 학생상담을 통해 이루어지고 있는 교수학생간 상호작용의 작동원리를 파악하고 유형화하고자 함이다. 이를 위해 질적연구방법 중 내러티브연구방법을 적용하여 교수학생간 상호작용 경험 속에 나타나고 있는 구조적 패턴과 기전을 파악해 보고자 하였다. 연구참여자는 학과소속 지도교수로부터 년 2회 총 6회 이상 학생상담을 경험한 4학년 여학생 10명을 대상으로 하였으며 심층인터뷰와 현장노트를 통해 자료를 수집하였다. 인터뷰 자료는 Burke(1945)가 내러티브 분석에서 사용한 행위주체, 행위동기, 행위결과를 중심축으로 자료를 분석하였으며 최종 도출된 상호작용 유형은 주도적 상호작용, 피상적 상호작용, 보은적 상호작용이다. 주도적 상호작용 유형은 학생이 교수와의 상호작용을 통해 성취지향적인 자아성자의 일면을 강하게 나타내고 있는 유형이다. 반면 피상적 상호작용 유형에서는 교수와의 교류를 통해 자아성장의 경험이 강하게 피력되지 않고 있는 특성이 있으며, 마지막 보은적 상호작용 유형은 정서지향적 측면을 중심으로 한 자아성장의 일면을 강하게 나타내는 특성을 지니고 있다. 세가지 상호작용 유형을 통해 교수자와 학생 모두 서로 발전시킬 수 있는 모델이 무엇이며 어떠한 노력이 필요한지 지도교수 중심 학생 상담의 순기능과 역기능에 대해 되새겨볼 필요가 있다.

의료보험(醫療保險) 실시이후(實施以後) 지역주민(地域住民)의 의료기관이용행태(醫療機關利用行態) 변화(變化) 추이(推移)와 그 요인(要因)에 관한 조사연구(調査硏究) (Analysis on the trends and causes of inhabitant's behavioral changes in medical institutions's utilization after enforcement of regional medical insurance. (pilot-project area of regional medical insurance; mainly Kun-wi and Kwang-hwa county))

  • 박정연
    • 한국보건간호학회지
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    • 제3권2호
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    • pp.47-76
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    • 1989
  • The objectives of this study was to analyze the major causes of decreasing utilization rate of health care institutios in pilot-project area of regional medical insurance, Kwang-hwa and Kun-wi country. After the implementation of medical insurance, utilization rate of health institutions turned out' to be lower than it was estimated, when the pilot-project of regional medical insurance was planned. It might be due to changes in inhabitant's behavioral attitude toward medical insurance. So this study was made to find measures for financial stability by increasing utilization rate of health care institutions and to be available for basic demand-supply program of medical care. The hypothesis of this study was as follows; First. there is difference in understanding health care institutions between Kun-wi and Kwang-hwa. Second. respondesnts of inquiry survey have exact knowledge of their past experience of treatment taken prior to enforcement of medical insurance, Questionaire survey was made as to each 700 household among total 11, 884 households in Kun-wi and 20,919 households in Kwang-hwa. In case of Kun-wi, 70% of inquired households (491) gave their answers. In Kwang-hwa, the number was 560 households (80% of inquireds). Dollected data was processed and analyzed by way of using SPSS batch system. To evaluate facto rs distribution aspects of data and to make comparison between two area, percentage and $X^2$ distribution were applied. The results were as follows; L The utilization rate of health care institutions in Kun-wi and Kwang-hwa was lower than it was estimated. when pilot-project of medical insurance was planned. 2. Prior to the implementation of medical insurance. inhabitants in two area chose the medical institutions considering such factors. First was medical care fee cheap. second in habitant's residence, Third was the institutions conveniently easy of access. 3. After the implementation of medical insurance. 26.1% of inqurieds in Kun-wi and 41.6% in Kwang-hwa, changed medical institutions. In case of Kwn-wi, from health care institution (p 0.05), and in case of Kwang-hwa, vice versa, from general medical institutions to health care institutions. 4. Evaluation by factors were made such as follows. Inquired gave high marks to following facts: In case of Kun-wi, general medical institutions were difficult of access and relation between patients: was not friendly, but burden of medical expenditure was light. Effects of treatment and facilities was good. In case of Kwang-hwa, inquired gave high evaluation marks to the follow ing facts; facilities of medical institutions was not good, but the burden of medical expenditure was light. 5. After the implementation of medical insurance, the services was evaluated as good, but inquired hopec for lessening the burden of medical expenditure. 6. In case of exact understanding of cost-sharing, the evaluation rate in Kwang-hwa was higher than that of Kun-wi (p < 0.005). And positive attitude toward necessity of medical insurance was also good in Kwang-hwa (p < 0.05). 7. In case of inquired's attitude toward medical institutions, Kwang-hwa showed positive response (p < 0.05) 8. In the case of comparison between general medical institution and health care institution, two area showed similar positive response; medical manpower, facilities of medical institutions and effest: of treatement was good. 9. In comprehensive evaluation of benefit-service; the general medical institution's positiveness was higher than that of health care institutions in Kun-wi. But in Kwang-hwa vice-versa. 10. If the medical expenditure of general medical institution and health care institutions was equal 77% of inquireds in Kun-wi and 59.1% in Kwang-hwa answered that they chose general medical insurance. Considering results above mentioned, the conclusion of this study was made as follows. 1. In Kwang-hwa county, where the understanding of health care institutions's was good, the utilization's of health care institutions was shown high. Therefore, in case of Kwang-hwa, betterment: should be made to induce increasing utilization rate for negative factors of health care institutions. 2. In case of Kun-wi, where the understanding of health care institutions was on the decrease, measures for changing such negative factors should be taken by way of strengthening public relations. And cases of Kwang-hwa should also be studied. 3. On the side of financial stabilization and establishing health care delivery system, primary health care should be available. Therefore, the major cause of inhabitant's avoiding health care institutions should be known. And measures for activating that institutions have to be taken. So, the facilities of health care institution have to be improved up to the level of clinic. And supportive measures for securing equipment and improving health care services should also be taken. It is necessary that strategy for public relations should be employed with policy considerations and supports.

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병원종사자의 직업성 스트레스에 관한 연구 - 서울시내 500병상 이상 병원종사자를 중심으로 - (Occupational Stress of Hospital Workers)

  • 이우천
    • 한국병원경영학회지
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    • 제3권1호
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    • pp.1-33
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    • 1998
  • The purpose of this thesis is to study theoretical access to the methods that have been used for the research of occupational stress, thereby providing management methods of occupational stress of hospital workers. With a stress model of hospital workers set up from the viewpoint of organization management, 929 sets of questionnaires were collected from intern doctors, resident doctors, nurses, nursing aides, pharmacists, medical technicians, workers in patient affairs(reception and medical insurance workers), administrators and clerks from the 8 hospitals in Seoul with more than 500 beds. Upon variance analysis, correlation analysis and regression analysis of the collected questionnaires, this work examined how differences in stress caused by specific occupations and formulated a method of stress management for the hospital workers. The results are as follows. 1) If some duties of the nurses suffering from role-overloaded stress are transferred to the nursing aides dissatisfied with insufficient role, the two grunting groups can be satisfied at the same time. It is also necessary to transfer some jobs of the overloaded workers in patient affairs to the administrators, or the other way around. To reduce stress of conflict and ambiguity of role caused by the obscure division of roles between the workers, the role of each occupation should be delineated and the clear division of roles should be translated into action strictly according to that delineated. 2) Stress of inefficiency of organization from which the student doctors suffer can be relieved by management of participation. If they have access to the process of decision-making in general hospital affairs and consequently their understanding and the autonomy of job performance are promoted, such stress will be reduced. 3) To cope with stress of career development from which nurses, medical technicians, administrators, workers in patient affairs suffer, it is necessary to establish whether they have a chance to revive their careers, whether there are any ways of remotivation for less contributive workers, and whether they encourage each other to develope their careers. If they are given a chance to develope their careers, such stress will be relieved. 4) Pharmacists, suffering from stresses of living and personal relations, have strong cohesive power among themselves and organize a well-integrated team; thereby reducing the stress of personal relations and increasing productivity. 5) For administrators and student doctors confined to lesser social supports and for nurses and workers in patient affairs whose recognition of stress and job satisfaction are affected by social supports, emotional and informational supports for job performance help alleviate an individual's mental, and physical stress. 6) In addition to the above-mentioned stress-management methods, if an organizational coping strategy is provided according to the types of stress from the general viewpoint of the whole group of hospital workers, it would be of great help to managing stress. For example, the redesign of jobs, the management of objective, the improvement of working environment, the formation of an autonomous working group and various working plans can be set up for those who suffer from stress related to inappropriate role, while career counseling and development of career process can be provided for those dissatisfied with career development. Participation in the process of decision-making and the restructuring of the organization are needed for those who suffer from stress of malfunctioning organization, whereas creation of a supportive organizational atmosphere is desired for those who feel stressed due to personal relations. As well, such organizational coping strategies. as the increase of welfare facilities, seminars and educational programs and provision of health-promotion facilities can be provided.

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