• 제목/요약/키워드: Support Quality

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공급사슬관리 실행과 성과간의 관계와 최고경영자의 조절역할에 관한 연구 (A Moderating Effect of CEO Support on the Relationship between SCM Practice and SCM Performance)

  • 윤선희;김형욱;최호석
    • 품질경영학회지
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    • 제34권2호
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    • pp.107-121
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    • 2006
  • In spite of the increase of the necessity and the interest regarding the SCM in practical business, it is difficult to judge the whole situation of the SCM because the research remain fragmentary as compared with the huge and complicated concept of the SCM. So this study defines dimension of SCM practice and measurements of SCM performance. Through an extensive literature review, the study Identifies seven dimension of SCM practice(partnership, usage of IT tools, information sharing and information quality), five measurements of SCM performance(supply chain flexibility, supply chain integration, customer responsiveness, supplier performance, and partner relationship). Five hypotheses were formulated for the relationship between SCM practice and SCM performance. The important relationships to be tested include ; (1) the direct impact of usage of IT tools on the partnership (2) the direct impact of partnership on the information sharing and information quality (3) the direct impact of SCM practice on the performance of SCM, (4) A moderating effect of top management support on the relationship between SCM practice and SCM performance.

지식공유 의도와 지식관리시스템의 사용 (Does Knowledge-sharing Intent Matter in the Use of Knowledge Management Systems?)

  • 김경규;김범수;송세정;신호경
    • Asia pacific journal of information systems
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    • 제15권3호
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    • pp.65-90
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    • 2005
  • One of the major goals of using knowledge management systems(KMS) is the sharing of knowledge. The intent of an individual to share his/her knowledge plays a crucial role in sharing quality knowledge in corporations. However, there is little research that addresses this relationship between the intent to share and the use of KMS both from a holistic perspective and with empirical data analyses. To understand major factors that affect both knowledge sharing intent and the use of KMS, we conducted a field study from eight companies in four different industries which had been using KMS for at least a year. Using confirmatory factor analysis and structured equation modeling techniques, we have analyzed the relationships among top management support, trust among peers, trust in the organizational hierarchy, incentives and rewards, knowledge-sharing intent, KMS quality, knowledge quality, and the use of KMS. The research results show that top management support and trust between peers enhance the intent of sharing knowledge. We also found that top management support, knowledge-sharing intent, incentives and rewards, and the quality of knowledge have positive relationships with the use of KMS.

지상 전투 차량을 위한 다채널 영상 스트리밍 시스템의 회전 구동 대비 품질과 압축 대비 지연 분석 (Rotational Drive-Versus-Quality and Video Compression-Versus-Delay Analysis for Multi-Channel Video Streaming System on Ground Combat Vehicles)

  • 윤지혁;조영걸;장혜민
    • 한국군사과학기술학회지
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    • 제24권1호
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    • pp.31-40
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    • 2021
  • The multi-channel video streaming system is an essential device for future ground combat vehicles. For the system, the application of digital interfaces is required instead of the direct analog method to support selectable multiple channels. However, due to the characteristics of the digital interfaces that require en/decoding and signal conversion, the system should support the ability to adapt to quality and delay requirements depending on how video data is utilized. To support addressed issue, this study designs and emulates the multi-channel compressed-video streaming system of ground combat vehicle's fire control system based on commercial standards. Using the system, this study analyzes the quality of video according to the rotational speed of the acquisition device and Glass-to-Glass (G2G) delay between video acquisition and display devices according to video compression rates. Through these experiments and analysis, this paper presents the design direction of the system having scalability on the latest technology while providing high-quality video data streaming flexibly.

중공업제품(重工業製品) 품질관리(品質管理)의 종합적(綜合的) 연구(硏究) (A Study of Total Quality Control for Heavy Industrial Products)

  • 정낙은;정수일;김영민;신현표
    • 대한산업공학회지
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    • 제3권2호
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    • pp.29-40
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    • 1977
  • Some of the steel works and machine tool manufacturers representing the whole spectrum of these industries in Korea are surveyed with a viewpoint from total quality control. The operation of quality control system in these fields has been found to be unsatisfactory partly because these industries are relatively young compared with those in advanced foreign countries, and partly because there have been insufficient financial and top management support. Some suggestions are made for the improvement of steel and machine tools quality. One of them is introducing the industrial engineering techniques, with additional quality control costs and full management support, into the company-wide quality control system.

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정보지원센터의 정보서비스 질향상을 위한 품질경영시스템 도입방안에 관한 연구 (A Study on the Quality Management System Introduction Plan for an Information Service Quality Enhance in Information Support Center)

  • 박재용
    • 경영과정보연구
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    • 제9권
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    • pp.1-23
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    • 2002
  • The Information System is now becoming a very important part of our livers. It encompasses technical and spactial characteristics that are much more different from the order information systems used up until now. Therefore, as various fields within the Information Center are researched, the proper usage of those fields must be well thought-out. This study presents the application of quality management systems in Library, Korea. The purpose of this study is to build a framework of improving the management system and planning and performing the service of high quality in Library. To achieve this goal, a theoretical approach was tried through the previous study and the performed with the subject of the 4 steps by Damming' quality management theory. This study may enable domestic organizations to draw up a concrete and practical plan in Library.

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청소년의 성별에 따른 스트레스, 스마트폰 중독, 사회적 지지, 생리적 지수가 수면의 질에 미치는 융복합적 영향 (The Convergent Effect of Sleep Quality among Stress, Smartphone Addiction, Social support, and Physiological Index of Adolescents)

  • 박민정;조미희
    • 디지털융복합연구
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    • 제17권4호
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    • pp.335-344
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    • 2019
  • 본 연구는 청소년의 성별에 따른 스트레스, 스마트폰 중독, 사회적 지지, 생리적 지수가 수면의 질에 미치는 영향을 분석하기 위한 서술적 조사연구이다. 자료는 2018년 2월 6일부터 19일까지 전북지역 2개 고등학교 재학생 210명을 대상으로 구조화된 설문지를 이용하여 수집하였고, SPSS WIN Version 24.0을 이용하여 기술통계, 독립표본 t-test, ANOVA, 다중회귀분석을 실시하였다. 수면의 질은 여학생이 남학생보다 낮게 나타났다. 수면의 질에 영향을 미치는 요인은 남학생의 경우 아침에 일어나는 시간과 학교성적스트레스였고, 이들 변수의 수면의 질에 대한 설명력은 29.6%이었으며, 여학생의 경우 스마트폰 시작 연령, 학교성적스트레스, 일상생활장애 및 평가적 지지였고, 이들 변수의 수면의 질에 대한 설명력은 24.3%이었다. 따라서, 청소년의 수면의 질에 영향을 주는 요인을 해결할 수 있는 중재프로그램 개발에 기초자료로 활용됨으로써 우리 사회의 미래인 청소년들의 건강한 발달에 도움이 되길 기대한다.

6차산업의 정책과 지원에 대한 문제점 및 전략방안 (Issues and Strategies for Policy and Support of 6th Industry)

  • 백창화;손은일;임성욱
    • 품질경영학회지
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    • 제46권2호
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    • pp.243-258
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    • 2018
  • Purpose: The purpose of this study is to investigate the current situation and problems of the existing government support policy and 6th industry. In order to solve these problems and to create innovative values and welfare for farming and fishing villages in the future, we suggest implications for policy and support of 6th industry and propose appropriate government policy support. Methods: As a research method, we analyzed the relative importance and urgency of each item based on problems, implications, and suggestions about policy and support of 6th industry. Results: The results of this study were based on the relative basis of potential factors for each item, and prioritized items were selected and strategies for each category were derived. Conclusion: Further research is needed on specific measures and detailed procedures to ensure that policies and support are practically applied to items of relatively high importance and urgency and high priority.

일개 종합병원 간호사의 조직몰입, 간호업무환경, 사회적 지지 (Nurses' Perception of Organizational Commitment, Nursing Work Environment, and Social Support in a General Hospital)

  • 임숙빈;이미영;김세영
    • 간호행정학회지
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    • 제21권1호
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    • pp.1-9
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    • 2015
  • Purpose: This study was done to identify the influence of nursing work environment and social support on multidimensional organizational commitment among nurses. Methods: The survey was conducted in August 2012 with self-report questionnaire. Participants were 480 registered nurses working in one general hospital. Data were analyzed with descriptive statistics, t-test, ANOVA, Pearson correlation, and multiple regression using SPSS/WIN(16.0). Results: The average scores were; for affective commitment 2.84, for continuance commitment 2.48, and for normative commitment 2.57. There were significant relationships between affective, continuance, normative commitment and sub-factors of nursing work environment and social support. The affective, continuance, and normative commitment were all influenced by 'staffing and resource adequacy' and 'nursing foundations for quality of care', sub-factors of nursing work environment. Distinctively, affective commitment was influenced by 'staffing and resource adequacy', nurses' age, 'nurse-doctor relations', 'supervisor's emotional support', 'nurse participation in hospital affairs', 'nursing foundations for quality of care', and 'supervisor's informational support', which explained 30.9% of variance in affective commitment(F=31.57, p<.001). Conclusion: The findings show that programs which promote supervisors' emotional and informational support are important to enhance nurses' affective commitment. Also, it is necessary to improve nursing work environment to improve nurses' organizational commitment.

정부의 전통시장 지원 정책 효과에 대한 실증연구 (The Policy Effects on Traditional Retail Markets Supported by the Korean Government)

  • 이규현;김용재
    • 유통과학연구
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    • 제13권11호
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    • pp.101-109
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    • 2015
  • Purpose - A traditional retail market is a place that offers economic opportunity to employees and employers alike it also is a place where the community can meet. The Korean government has invested three trillion won to improve physical and non-physical aspects in traditional retail markets since 2004. However, little research on this has been conducted. We explore this research gap that could lead to theory extension. We analyze consumption behavior with respect to traditional retail markets through an empirical analysis, thus overcoming limits in previous research. We empirically analyze policy effects of traditional retail market projects supported by the Korean government. Research design, data, and methodology - We propose a traditional retail market improvement plan via the relation between cause and effect resulting from the analysis. More specifically, logit analysis was carried out with 1,754 consumers in 16 cities nationwide. In order to analyze consumer consumption behaviors nationwide, the probability was analyzed using a logit model. This research analyzes the link between support and non-support by the Korean government using binary values. The dependent variable is whether Korean government support is implemented; the binomial logistic regression is used as the statistical estimation technique. The object variables are:1 (support) or 0 (nonsupport), and the prediction value is between 1 and 0. As a result of the factor analysis of questions related to attributes of service quality, four factors were extracted: convenience, product, facilities, and service. Results - The results indicate that convenience, product, and facilities have a significant influence on consumer satisfaction in accordance with the government's traditional retail market support. Additionally, the results reveal that convenience, product, facilities, and service all have a significant influence on consumer satisfaction in a traditional retail market's service quality and consumer satisfaction. Finally, the analysis indicates that the highly satisfied traditional retail market customer has a significant influence on revisit intention. Moreover, the results reveal that the highly satisfied traditional retail market customer has a significant influence on recommendation intention. Conclusions - This research focused on consumers nationwide to measure policy effects of traditional retail markets compared to previous research that focused on one traditional retail market or a specific area. We verified the relationship of service quality and customer satisfaction and consumer behavior based on service quality theory. The results indicate that consumer satisfaction of traditional retail markets supported by service quality factors has a significant impact. In a concrete form, the results indicate that these effects are from facility modernization projects and marketing support projects of the Korean government. The results also imply that these facility and management support effects from the Korean government have been consistent. We realize that the Korean government has to selectively support traditional retail markets in major cities and small and medium-sized cities. To that end, the Korean government needs to select a concentration strategy for the revitalization of traditional retail markets.

Why Do Customers Purchase from a Website? Activity-based Web Presence Readiness Model

  • Kang, Kyungwoo;Kim, Yong Jin;Shin, Seung Kyoon
    • Asia pacific journal of information systems
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    • 제23권4호
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    • pp.85-102
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    • 2013
  • This study proposes a web presence readiness model based on pre-payment service functions and a post-payment service function both of which embrace the major concerns of customers in the online purchasing context. Based on the concept of customer utility from the product itself and instrumental utility, the research model suggests four antecedents including, Perceived Economic Benefits, Product Search Support Quality, e-Shopping Method Diversity, and Post-Payment Support Quality. We empirically examined a proposed research model using data collected from online rating company websites. Among the four antecedents, post payment support quality is found to be the most influential determinant of customer evaluation on e-commerce websites. Based on the empirical results, the current study proposes an alternate model of web presence readiness. The findings of this study may provide an insight to field practitioners designing commercial websites. The implications and future research directions are further discussed.