• 산경연구논집
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• 제8권4호
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• pp.37-46
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• 2017

Purpose - The purpose of this study is to investigate the factors that cause consumers to frequently visit large - Super Store and goods for large - scale retailers using Super Store. Research design, data, and methodology - The purpose of this study is to present the empirical analysis of 53 adult males and females living in the Mokpo area on the relationship between perceived level of satisfaction and loyalty of the large - scale marts. The results were analyzed. The statistical data of the questionnaire were verified by the SPSS. Results - In the empirical analysis of this study, four variables were found to be the main loyalty factors, which were found to affect the satisfaction of Super Store and the decision to return again. Therefore, in this study, the quality of goods, price, diversity, and image were analyzed as loyalty factors, and it was analyzed as factors influencing satisfaction. It was confirmed that loyalty factors were important. In particular, consumers' perception of behaviors such as local specialties and community service that can be distinctly differentiated from other distribution agencies was very low. Conclusions - It is necessary to construct a comprehensive systematic system to analyze the detailed factors influencing the satisfaction and loyalty of users of Mokpo ticket consumers and to systematically manage and evaluate them. In order to raise awareness of consumer loyalty factors, consumer satisfaction and loyalty survey should be regularly conducted. Consumers should look for ways to improve them and develop improvement plans. The various direct and indirect services provided by Super Store to consumers include price, quality, assortment, customer service, accessibility, and feelings for large marts. However, since the services provided by the Super Store are different from those of the consumers, the loyalty factors for the different factors can be different. Therefore, in order to differentiate them from traditional markets or other distribution centers, it It should be used as a weapon of competition. In this study, it is generally recognized that the services provided by Super Store are very simple and inexpensive, so that consumers are not aware of the difference of particular stores.

• 유통과학연구
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• 제13권2호
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• pp.85-94
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• 2015

Purpose - This study attempts to examine the impacts of consumers' perceived service convenience of retailers on various service performance metrics such as service quality and customer satisfaction. It also tries to investigate differences in the importance of service convenience dimensions on service performance between a department store and a general super market. Research design, data, and methodology - The four hypotheses in this study were proposed and tested. Two hypotheses were on the causal relationships between service convenience dimensions and service performances (service quality and customer satisfaction). The other two hypotheses were on comparisons for the effects of convenience dimensions on service quality and customer satisfaction between department stores and general super markets. To test the hypotheses, three department store chains (Hyundai, Lotte, and Shinsegae department Store) and three general super markets (E-mart, Homeplus, and Lotte mart) were involved. Overall, 510 usable responses were used. The data were analyzed using regression analysis. Results - The results largely support the hypothesized relationships of the proposed model. The results show that access convenience, transaction convenience, benefit convenience, and post-benefit convenience have positive influences on service quality, whereas decision convenience, access convenience, transaction convenience, benefit convenience, and post-benefit convenience have positive effects on customer satisfaction. Furthermore, the results show that there are differences between department stores and general super markets in the effects of benefit convenience and post-benefit convenience on service quality as well as the effects of transaction convenience and post-benefit convenience on customer satisfaction. Conclusions - The concept of service convenience is important in retail environments but little is known about this topic in retail literature. Specially, while service convenience dimensions have different impacts on service performance in distinct retail environments, there has been little investigation or comparison between retail types as regards service convenience. This study is the first to test the differences between distinct retail types (department stores and general super markets) on the service convenience-service performance links. Managerially, the findings of this study suggest that the service convenience management of retailers is an important part of successful service performance management. Because it is most important that both department stores and general super markets enhance benefit convenience to improve service performance, managers of both store types need to invest their resources to reduce consumers' perceived time and effort expenditures to experience the retailer's core benefits. Therefore, the results of this study suggest that retail stores should spend human and financial resources to enhance customer perceptions of service convenience, while also considering what constitutes the service outcome in the consumer's mind. Furthermore, the findings suggest that managers need to use different service convenience management tactics in department stores and general super markets. Specifically, managers in general super markets should pay more attention to benefit convenience and transaction convenience to achieve better service performance whereas managers in department stores should concentrate on post-benefit convenience to create customers' positive evaluation.

• 한국경제지리학회지
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• 제14권3호
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• pp.394-406
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• 2011

국내 소매업은 슈퍼마켓, 편의점, 할인점, 기업형 슈퍼마켓과 같은 신규 업태의 등장과 함께 성장했으며 최근에는 업태들 간의 경쟁과 갈등이 있어 사회적 이슈가 되고 있다. 본 연구는 경제지리학의 한 분야인 소매 소비지리학의 연구 동향을 살펴보고 향후 연구 과제와 방향을 제시하고자 한다. 소매 소비지리학에서 대다수 연구가 새로운 업태가 등장할 때마다 그들의 입지, 확산, 상권을 분석하는데 주력하고 있음을 보였다. 연구 다변화를 위해 본 논문은 새로운 소매 소비공간이 창출되고 있는 점을 주목하고 그를 개념화하여 다양한 연구 주제를 제시하였다. 새로운 소매 소비공간은 여가, 복지, 환경, 혹은 기부와 결합되기도 하고 전통적인 사적 공간인 집에 전자매장을 개설하여 침투하고 있으며 전지구적 생산과 분배 시스템에 편입되고 있다. 이러한 소매 소비공간의 변화와 더불어 다양한 지리적 스케일에서 소매의 공간구조도 향후 소매 소비지리학에서 다루어져야 한다.

• 산경연구논집
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• 제4권2호
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• pp.41-49
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• 2013

Purpose - Currently, the distribution environment has been changing rapidly because of the advent of super-supermarkets (SSM),which adopt the "price break" and "lowest price" strategies. Specifically, a diversification of the distribution environment allowed customers to reasonably decide where to shop. With a broadened range of criteria governing the choice of a store, determining changes in the distribution environment should be based on customer satisfaction surrounding the service levels of SSMs. This study examines the effects of service quality and product quality of SSMs on customer satisfaction levels, and analyzes whether these factors affect customers' revisit intention directly. Research design and methodology - A survey method was used and 127 SSM customers responded to the questionnaires that were developed to measure service quality, product quality, customer satisfaction, and store revisit intention. A multi-regression analysis was used to test the hypotheses. Results - Except hypothesis 2, the other seven hypotheses were supported. Hypothesis 2 suggested a positive relationship between product factors and customer satisfaction. Conclusions - This study found a systematic effect of service factors and product factors on customer satisfaction and word-of-mouth, and consequently on store revisit intention.

• 유통과학연구
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• 제4권2호
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• pp.41-64
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• 2006

본 연구는 각 소매업태(재래시장, 중형마트 및 대형마트)의 정책방향 설정 및 활성화 계획수립을 위하여, 대전지역에 한정하여 실증·분석한 연구결과를 제시하였다. 본 실증연구를 통하여 소매업태별 만족도의 차이를 분석한 결과, 대체적으로 소비자들이 느끼는 소매업태별 만족도는 대형마트가 중형마트보다 높았고 중형마트가 재래시장에 비해 높은 것으로 나타났다. 특이할만한 사항은 '주차환경'에 대한 만족도가 각 유통업태별로 큰 차이를 보이고 있다는 점이다. 즉, '주차환경'요인의 중요도가 다른 요인의 중요도보다 높게 나타나고 있는 점으로 볼 때 재래시장은 이 요인의 만족도를 높여야 할 것으로 유추할 수 있다. 중요도-성과 분석(IPA)을 통해 유통업태별 전략적 시사점을 도출할 수 있었다. IPA분석은 중요도와 만족도를 이용하여 4개의 영역으로 구분할 수 있는데. '중점개선영역'에서는 재래시장 6개, 중형마트 4개, 대형마트 3개로 나타나 재래시장이 중점적으로 개선해야 할 사항이 비교적 많다는 것을 시사하고 있다. 또한 '우위유지영역'을 보면 재래시장 5개, 중형마트 7개, 대형마트 8개의 변수들이 포함되어 있어 현대적 소매업태일수록 우위요소가 많다는 것을 알 수 있었다. 특히 재래시장의 관점에서 보면 무엇보다 재래시장의 주차환경에 대한 개선이 시급한 것으로 보이고, 장기적으로 소비자의 편의시설을 갖추거나 확장해야 할 필요성이 있는 것으로 나타났다.

• 유통과학연구
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• 제5권2호
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• pp.5-16
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• 2007

본 연구의 목적은 소매업태 용어 통일화에 대해 알아보는 것이다. 이를 통해 소매 비즈니스 영역의 용어에 대한 혼란을 방지하고자 하였다. 또한 국내 소매업태의 적절하도록 용어정의에 대한 정리를 하고자 한다. 본 연구는 한국유통과학회 산하 유통학정의위원회 책임 하에 이루어졌다. 용어들은 백화점, 슈퍼마켓, 전문점, 편의점, 드럭스토어, 무점포 소매, 할인점, 쇼핑센터, 상점가, 시장과 함께 정의하였다.

• 유통과학연구
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• 제10권11호
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• pp.61-70
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• 2012

Purpose - The entry of Super Supermarkets (SSM), operated by large corporations, into the retail distribution market weakens the competitive power of local supermarkets (SM) and their families leading to a rapid collapse of the local-SM market. Accordingly, this is a very sensitive and urgent issue in Korean society and politics. Therefore, the government is required to take steps to activate a local-SM market and regain the loyalty of their customers. However, in spite of the urgent need of a comparative study on the advantages and competitive power of local-SM in relation to the SSM, little research has been done on this issue to date. One purpose of this study is to analyze the differences in store characteristics of the local SM and SSM, and to explore the relationships amongst various store characteristics, such as consumption emotion, relation quality, and store loyalty between store types to provide an efficient solution to activate a local-SM market. Research design, data, methodology - To analyze the differences in the evaluation of store characteristics between store types, and to test the moderator and mediator effects, data were collected from 488 customers in Seoul, Incheon,and Gyeonggi Province. The theoretical model consists of four hypotheses, and data was processed to test these using factor analysis, t-test, regression analysis, hierarchical regression, and the three step regression proposed by Baron and Kenny. Results - First, the analysis shows that local-SM customers evaluate location characteristic factors significantly higher compared to SSM customers. However, SSM customers evaluate quality of merchandise, sales promotion activities, and store environment significantly higher. Yet, there are no significant differences in the evaluation of consumption emotion, relation quality,and store loyalty between the store types. Second, the analysis of moderator effects of the store type show that sales promotion and store atmosphere factors have a significantly negative moderating effecton positive consumption emotion, while positive consumption emotion has a significantly positive moderating effect on absorption of relation quality, while there are no significant moderating effects between consumption emotion and store loyalty. Third, while both trust and absorption of relation quality are partially mediated between consumption emotion and store loyalty, only absorption is partially mediated between positive consumption emotion and store loyalty. There are no significant mediating effects of absorption between negative consumption emotion and store loyalty. Conclusions - We strongly recommend that location restrictions on entrance of SSM into local-SM market should either be further strengthened or sustained for the activation of the local store market. Government should strengthen financial support to improve the quality of merchandise, sales promotion, employee education, store environment of the local-SM by providing appropriate business consulting. Moreover, the result implies that the owners of alocal-SM should take measures to increase customers' absorption and store loyalty, such as store cleanliness, maintaining a delightful atmosphere at the store, and training employees on attitudes towards customers. As this study is restricted within Seoul, Incheon, and Gyeonggi Province, care needs to be taken in generalizing the interpretation and application to the national level.

• 전기학회논문지
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• 제65권1호
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• pp.97-102
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• 2016

In this paper, a bidirectional power supply charger is proposed. This system used a solar cell panel to generate electricity and used super capacitors to store these energies, which can be used for the robot cleaner or some other electronic products. This system include a phase-shift controlled bidirectional dual active bridge (DAB) converter, solar panel super capacitors and DSP controller. In the daytime it can charge to the super capacitors to store the energy generated by the solar cell panel and in the night it will release the energy stored in the super capacitors to loads. A prototype of the proposed bidirectional power supply charger system was designed which can achieve 18V to 30V input, 10V/20W output to super capacitors and 9V/6.5W output when it acts as a charger for the robot cleaner. The system is verified to be sTable and reliable by both the simulation and experimental results.

• 유통과학연구
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• 제11권11호
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• pp.83-88
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• 2013

Purpose - This study focused on consumers' perception about regulations for sales enforced by national and local governments in Korea. The study examined the relationship between perceived regulatory restrictions and subjective well-being (SWB), and perceived regulatory restrictions and shopping value, respectively. Research Design, Data, and Methodology - Data were collected from 135 college students and consumers in Gyeonggi Province to verify the relationships, moderating effects, and mediating effects, thus testing the theoretical model and its hypotheses. Results - First, consumers' positive perception of regulatory restrictions enabled enhancement of their SWB. Second, consumers' positive perception of regulatory restrictions had no significant positive influence on hedonic value but had a significant positive influence on utilitarian value. Third, utilitarian value exhibited a full mediating effect on the relationship between regulatory restrictions and SWB. Conclusion - This study showed that consumers' positive win-win attitude is based on social norms. Further, we expect that consumers experiencing discomfort due to regulatory restrictions resolve this by going to other distributors. Finally, to increase distributors' competitiveness and consumers' utilitarian value, it is suggested that distributors require a variety of marketing strategies.

• 유통과학연구
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• 제14권1호
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• pp.7-15
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• 2016

Purpose - The purpose of this paper is to study the relationships among store image, customer satisfaction, behavioral intentions (BI) and fast distribution in shahrvand chain super market in Tehran. Research design, data, and methodology - The 300 samples were from all the customers of Shahrvand chain stores. Since the present study aimed to explore the relationship between store image, customers' satisfaction, customers' behavioral intentions, and the proximity of shops to customers with considering determination for the influence of each factor, the customers of Shahrvand chain stores were randomly asked to comment on this issue. Results - Attitude to services and merchandising are positively associated with their positive store image. Besides, positive store image has a positive relationship with customers' behavioral intentions and customers'satisfaction. The relationship between fast distribution and customers' satisfaction is significantly positive. Conclusions - Several studies have shown that, in general, store image is important to attract and retain customers. This paper depicts the specific influences of image specifically on customer satisfaction and behavioral intention. Factors related to image have been discussed as their attitudes which touch areas of organizational behavior that have been embedded in the model, and it contributes to the originality or the value of the study.