• 한국의류학회지
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• 제27권7호
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• pp.809-818
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• 2003

The purpose of this study was to identify importance of gender in dynamic relationship structure in fashion internet shopping mall and to provide marketers e-CRM marketing strategy. Out of 473 customers, 470 who had purchased fashion products in fashion Internet shopping mall were surveyed for this study. The data was analyzed by factor analysis, 1-test, correlation analysis, Structural Equation Model(SEM) using AMOS program. As the results, both men and women had ‘relationship maintenance intention’ in e-CRM. However, only women had ‘intention to discontinue relationship’, when shopping mall made mistakes to them. Also, in men's group, ‘service’ only had effect on ‘Trust’, while ‘service’and ‘financial benefit’ had effects on‘Trust’ in women's group. If women would be dissatisfied with a shopping mall, they have a strong intention to disconnect with it. Based on these results, it could be concluded that men have more tolerance for shopping mall's mistakes than women have. Therefore, the results of this study provide e-CRM marketing strategy for fashion internet marketers.

• 한국안전학회지
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• 제32권2호
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• pp.105-111
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• 2017

This research examined if job stress mediates the relationship between physical environmental risk and safety behavior of employees. In addition, we investigated whether perceived control moderates the physical environmental risk-job stress link. In order to test our hypotheses, 1005 employees in various fields of firms were participated. Using structural equation modeling(SEM), we conducted moderated mediation model analysis that elaborately test the hypotheses. The results demonstrated that job stress mediated the physical environmental risk-safety behavior link. Furthermore, the relationship between physical environmental risk and job stress was moderated by perceived control.

• 유통과학연구
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• 제18권7호
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• pp.27-36
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• 2020

Purpose: The study examines how emotional leadership affects employee attitude towards work engagement. Leader legitimacy perception is chosen as the mediating variable to understand the effect of emotional leadership on employee work engagement. Research design, data and methodology: The research model is based on theory and empirical research findings in order to examine the mediating effect of leader legitimacy perception on the relationship between the manager's emotional leadership and employee work engagement. For this purpose, a survey was conducted among 188 employees of domestic retail distributors. Confirmatory factor analysis (CFA) and survey data confirmed the construct, and the hypothesis was tested by using structural equation modeling (SEM). Results: a) Emotional leadership has positive influence on leader legitimacy; b) Leader legitimacy is positively related to work engagement; c) Leader legitimacy mediates a positive relationship between emotional leadership and work engagement. However, there is no direct effect on work engagement (of employees) from emotional leadership standpoint. Conclusion: Based on the empirical results, implications and future research directions are discussed.

• 품질경영학회지
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• 제37권2호
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• pp.58-67
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• 2009

Customer Satisfaction Management(CSM) is becoming more common and the importance of measuring the CS Index(CSI) is getting higher and higher. Furthermore, the existing CSI have many problems in view of the link between enterprise result and those indecision, which could not explain the links clearly. Therefore, NPS(Net Promoter Score) index have been developed by Fred Reichheld and the NPS shows up rapidly and attract attention. In this paper, we provide conceptual frameworks on the links among the latent variables(total CSI, elementary CS and the referral) and propose more effective and practical index between CSI and the "would recommend" index through testing the Structural Equation Model(SEM) on "CSI${\leftrightarrow}$would recommend${\leftrightarrow}$referral".

• 품질경영학회지
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• 제35권3호
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• pp.55-65
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• 2007

The purpose of this study is to analyze the causal relationship among categories in the Korean National Quality Award(KNQA) model. The survey instrument consists of 79 questions from seven categories in the KNQA. Structural Equation Modeling(SEM) is used to analyze the empirical data and estimates the path coefficients among the KNQA categories. The result of this research indicates that Leadership drives systems that create Results through Foundation and Direction. Among eighteen hypotheses, sixteen hypotheses are statistically significant. Especially, this research indicates that Foundation and Direction are important mediating factors.

• 정보화연구
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• 제10권1호
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• pp.13-22
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• 2013

The Internet has motivated firms to participate in electronic commerce. With the development of electronic commerce, SMEs (small- and medium-sized enterprises) may be forced to use e-intermediaries in export marketing. This study aims at assessing e-intermediaries in various aspects. Empirical and theoretical studies are conducted to investigate determinants and effects of eintermediary use in export marketing. Based on resource-based view (RBV), the study develops a conceptual model that can address the question of which international competence and export performance are closely related to e-intermediary use by SMEs. Based on literature review and theoretical foundations, this study made four hypotheses. With AMOS, structural equation modeling (SEM) was used for testing four hypotheses. The empirical findings support all hypotheses. Last, this study suggests examining comprehensive internal and external factors in terms of e-intermediary use as an interesting topic for future research.

• Structural Engineering and Mechanics
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• 제38권5호
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• pp.549-571
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• 2011

This paper presents analytical solutions for skewed thick plates under transverse loading that have previously been unreported in the literature. The thick plate solution is obtained in a framework of an oblique coordinate system. The governing equation is first derived in the oblique coordinate system, and the solution is obtained using deflection and rotation as partial derivatives of a potential function developed in this research. The solution technique is applied to three illustrative application examples, and the results are compared with numerical solutions in the literature and those derived from the commercial finite element analysis package ANSYS 11. These results are in excellent agreement. The present solution may also be used to model skewed structures such as skewed bridges, to facilitate efficient routine design or evaluation analyses, and to form special elements for finite element analysis. At the same time, the analytical solution developed in this research could be used to develop methods to address post-buckling and dynamic problems.

• 한국병원경영학회지
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• 제19권1호
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• pp.43-53
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• 2014

The objective of this research is to survey of knowledge management in hospitals and to search the factors to impact the knowledge sharing and innovation behavior among employees. The data is collected with hospital employees by questionnaire method. Total number of analysis is 779 cases, and the collected data is analyzed by SEM(structural equation model). The work performance(WP) make influence the innovation behavior(IB) through knowledge sharing(KS) intention. The KS intention and IB are different in sex, age, education, work duration and work level. But, WP is different only in sex. The only personnel and organizational factors to affect KS intention, WP and IB are reciprocity(in personnel factor) and trust(in organization factor). Those factors mean the mental or psychological relationship among employees. So, to make more developed knowledge management in hospitals is to need more personal relationship than any other system management or incentives.

• Structural Engineering and Mechanics
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• 제57권5호
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• pp.861-876
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• 2016

The determination of the critical buckling load of multistory structures is important since this load is used in second order analysis. It is more realistic to determine the critical buckling load of multistory structures using the whole system instead of independent elements. In this study, a method is proposed for designating the system critical buckling load of torsion-free structures of which the load-bearing system consists of frames and shear walls. In the method presented, the multistory structure is modeled in accordance with the continuous system calculation model and the differential equation governing the stability case is solved using the differential transform method (DTM). At the end of the study, an example problem is solved to show the conformity of the presented method with the finite elements method (FEM).

• 대한안전경영과학회지
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• 제17권3호
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• pp.143-148
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• 2015

The study examined the relationship between workers' safety awareness, safety performance and the components of the intelligent image analysis system in accordance with preventing the workers from safety hazard in dangerous working area. Based on the safety performance model, we include safety knowledge, safety motivation, safety compliance and safety participation, and we also define three additional factors of the intelligent image analysis system such as functional feature, penalty and incentive by using factor analysis. SEM(Structural Equation Modeling) analyses on the data from the total of 73 workers showed that functional feature of intelligent analysis system and incentive were positively related to safety knowledge and safety motivation. And mediation effects of the relationship were verified to safety compliance and safety participation through safety knowledge as well.