A Study on Education Service Quality's Expected Loss Evaluation Model with Potential Customer Satisfaction Improvement Index (잠재적고객요구개선지수를 이용한 교육서비스품질 기대손실평가 모형에 관한 연구)
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- Journal of the Korea Safety Management & Science
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- v.21 no.2
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- pp.15-23
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- 2019