• The Korean Journal of Franchise Management
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• v.9 no.3
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• pp.45-55
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• 2018

Purpose - Non-verbal Communication with customers in restaurant business can play an important role because it affects customer behavior and attitudes as a means to develop and maintain long-term relationships with customers. The purpose of this study is to analyze the effect of non-verbal communication with customers and the effect of the influence on customer satisfaction, trust, and revisit intention. Research design, data, methodology - In order to verify the research models and hypotheses of this study, questions were prepared for each variable and data were collected through questionnaires. The questionnaire survey was conducted from March 27, 2018 to April 17, 2018, for those who agreed with the citizens of the Jeju area who visited the restaurant recently. 50 out of 100 were conducted by internet survey and 50 were surveyed. Thus, a total of 100 responses were used using structural equation modeling with Smartpls 3.0. Results - The results of the study are as follows. First, non-verbal communication has a significant impact on customer emotion. Second customer emotion have a significant impact on customer trust and satisfaction. Third, Customer satisfaction had positive a significant effect on revisit intention. Fourth, Customer trust had positive a significant effect on revisit intention. Conclusions - The implications of this study are following as: The food service company should continuously provide non-verbal communication training to employees so that they can respond to customers with the right attitude and bright smile. In particular, in the case of restaurant franchises, customer response manuals should be created and distributed to the franchisees, and a regular training program for the franchisees should be implemented to provide the same service to the customer. Second, CEOs should have to worry about what kind of experience he or she has left since leaving the store. It is also necessary to constantly look at what customers experience in their stores or in their brands, and what emotions they form through their experiences. Third, the more satisfied or trusted customers are formed through the service of the employee, the more loyal the restaurant business will be, and the more likely it is to make continuous revisit and positive word-of-mouth activities..

• KSCE Journal of Civil and Environmental Engineering Research
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• v.43 no.1
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• pp.79-89
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• 2023

The inventory of many materials requires a large storage space, and the longer the storage period, the higher the potential maintenance cost. When materials are stored on a construction site, there are also concerns about safety due to the reduction of room for movement and working. On the other hand, construction sites that do not store materials have insufficient inventory, making it difficult to respond to demands such as sudden design changes. Ordering materials is then subject to delays and extra costs. Although securing an appropriate amount of inventory is important, in many cases, material management on a construction site depends on the experience of the site manager, so a reasonable material inventory management plan that reflects the construction conditions of a site is required. This study proposes an economical material management method by reflecting variables such as the status of the preceding and following activities, site size, material delivery cost, timing of an order, and quantity of orders. To this end, we set the appropriate inventory amount while adjusting related activities in the activity network, using float time for each activity, the size of the yard, and the order quantity as the main variables, and applied a genetic algorithm to this process to suggest the optimal order timing and order quantity. The material delivery cost derived from the results is set as a fitness index and the efficiency of inventory management was verified through a case application.

• Journal of Advanced Information Technology and Convergence
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• v.9 no.1
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• pp.115-125
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• 2019

In this paper, the image is received from the camera and the lane is sensed. There are various ways to detect lanes. Generally, the method of detecting edges uses a lot of the Sobel edge detection and the Canny edge detection. The minimum use of multiplication and division is used when designing for the hardware configuration. The images are tested using a black box image mounted on the vehicle. Because the top of the image of the used the black box is mostly background, the calculation process is excluded. Also, to speed up, YCbCr is calculated from the image and only the data for the desired color, white and yellow lane, is obtained to detect the lane. The median filter is used to remove noise from images. Intermediate filters excel at noise rejection, but they generally take a long time to compare all values. In this paper, by using addition, the time can be shortened by obtaining and using the result value of the median filter. In case of the Sobel edge detection, the speed is faster and noise sensitive compared to the Canny edge detection. These shortcomings are constructed using complementary algorithms. It also organizes and processes data into parallel processing pipelines. To reduce the size of memory, the system does not use memory to store all data at each step, but stores it using four line buffers. Three line buffers perform mask operations, and one line buffer stores new data at the same time as the operation. Through this work, memory can use six times faster the processing speed and about 33% greater quantity than other methods presented in this paper. The target operating frequency is designed so that the system operates at 50MHz. It is possible to use 2157fps for the images of 640by360 size based on the target operating frequency, 540fps for the HD images and 240fps for the Full HD images, which can be used for most images with 30fps as well as 60fps for the images with 60fps. The maximum operating frequency can be used for larger amounts of the frame processing.

• Smart Structures and Systems
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• v.30 no.5
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• pp.521-535
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• 2022

Efficient management of deteriorating civil infrastructure is one of the most important research topics in many developed countries. In particular, the remote displacement measurement of bridges using linear variable differential transformers, global positioning systems, laser Doppler vibrometers, and computer vision technologies has been attempted extensively. This paper proposes a remote displacement measurement system using closed-circuit televisions (CCTVs) and a computer-vision-based method for in-situ bridge bearings having relatively large displacement due to temperature change in long term. The hardware of the system is composed of a reference target for displacement measurement, a CCTV to capture target images, a gateway to transmit images via a mobile network, and a central server to store and process transmitted images. The usage of CCTV capable of night vision capture and wireless data communication enable long-term 24-hour monitoring on wide range of bridge area. The computer vision algorithm to estimate displacement from the images involves image preprocessing for enhancing the circular features of the target, circular Hough transformation for detecting circles on the target in the whole field-of-view (FOV), and homography transformation for converting the movement of the target in the images into an actual expansion displacement. The simple target design and robust circle detection algorithm help to measure displacement using target images where the targets are far apart from each other. The proposed system is installed at the Tancheon Overpass located in Seoul, and field experiments are performed to evaluate the accuracy of circle detection and displacement measurements. The circle detection accuracy is evaluated using 28,542 images captured from 71 CCTVs installed at the testbed, and only 48 images (0.168%) fail to detect the circles on the target because of subpar imaging conditions. The accuracy of displacement measurement is evaluated using images captured for 17 days from three CCTVs; the average and root-mean-square errors are 0.10 and 0.131 mm, respectively, compared with a similar displacement measurement. The long-term operation of the system, as evaluated using 8-month data, shows high accuracy and stability of the proposed system.

• Korean Journal of Heritage: History & Science
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• v.56 no.4
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• pp.6-22
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• 2023

The National Museum of Korea's 'Shinchungmyeong Jochong' is the sole firearm in the country bearing inscriptions written in ink('辛丑改備江華庫藏'). Thanks to this written record, it is possible to determine where this firearm was stored and to make an estimate of the time when it was stored. Additionally, it is a valuable artifact that has been exceptionally well preserved and has an artistic design. However, research into the operational period, form, and structural characteristics of this firearm has been limited to date. This study aimed to shed light on the operational period, form, and structural features of the 'Shinchukmyeong Jochong.' To achieve this, the specifications and structural characteristics of the firearm were examined, and comparisons were made with 17 other extant firearms and their attributes. The results confirmed that the 'Shinchungmyeong Jochong' is a representative example of the typical firearms of the Joseon Dynasty. Next, the timing, background, and production subject of the Ganghwado containment of the Jochong were tracked based on letters found with the Jochong. The investigation revealed an entry in the 'Records of King Jeongjo'(『正祖實錄』) indicating that a significant amount of military supplies, including firearms, were stored on Ganghwado in December of the 5th year of Shinchung(1781). The decision to store these materials in Ganghwado Island may have been due to the perception of the Joseon decision-makers, who strategically valued Ganghwado Island, and the relocation of 'Tongaoyeong'(統禦營) and the integration with 'Jinmuyeong'(鎭撫營). After acquisition, it is presumed that the firearm was operated at locations like 'Jinmuyeong'(鎭撫營). The firearm's production is presumed to have been associated associated with institutions such as 'Gungisi'(軍器寺). In conclusion, the 'Shinchungmyeong Jochong' exemplifies a typical firearm of the Joseon Dynasty, and it is likely that it was stored on Ganghwado in December of 1781. Its production is believed to have been related to institutions such as 'Gungisi'. Following its acquisition, it is presumed that the firearm was operated at locations including 'Jinmuyeong'.

• Journal of the Korean Institute of Gas
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• v.27 no.4
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• pp.102-109
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• 2023

In realizing a hydrogen society, it is important to secure the safety of the hydrogen refueling station, which is the facility where consumers can easily meet hydrogen. The hydrogen refueling station consists of compressed gas facilities that store high-pressure hydrogen, and there is a risk that the high-pressure compressed gas facility will rupture due to a fire explosion due to hydrogen leakage in the facility or the influence of surrounding fires. Accordingly, the Korea Gas Safety Corporation is making every effort to find out risk factors from the installation stage, reflect them in the design, and secure safety through legal inspection. In this study, a TNT explosion demonstration test using a protection wall was conducted to confirm the safety effect of the protection wall installed at the hydrogen refueling station, and the empirical test results were compared and verified using FLACS-CFD, a CFD program. As a result of the empirical test and CFD analysis, it was confirmed that the effect of reducing the explosion over-pressure at the rear end of the protection wall decreased from 50% to up to 90% depending on the location, but the effect decreased when it exceeded a certain distance. The results of the empirical test and computer analysis for verifying the safety of the protection wall will be used in proposals for optimizing the protection wall standards in the future.

• Journal of Distribution Research
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• v.15 no.2
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• pp.1-34
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• 2010

Introduction As consumers' purchase behavior change into a rational and practical direction, the discount store industry came to have keen competition along with rapid external growth. Therefore as a solution, distribution businesses are concentrating on developing PB(Private Brand) which can realize differentiation and profitability at the same time. And as improvement in customer loyalty beyond customer satisfaction is effective in surviving in an environment with keen competition, PB is being used as a strategic tool to improve customer loyalty. To improve loyalty among PB users, it is necessary to develop PB by examining properties of a customer group, first of all, quality level perceived by consumers should be met to obtain customer satisfaction and customer trust and consequently induce customer loyalty. To provide results of systematic analysis on relations between antecedents influenced perceived quality and variables affecting customer loyalty, this study proposed a research model based on causal relations verified in prior researches and set 16 hypotheses about relations among 9 theoretical variables. Data was collected from 400 adult customers residing in Seoul and the Metropolitan area and using large scale discount stores, among them, 375 copies were analyzed using SPSS 15.0 and Amos 7.0. The findings of the present study followed as; We ascertained that the higher company reputation, brand reputation, product experience and brand familiarity, the higher perceived quality. The study also examined the higher perceived quality, the higher customer satisfaction, customer trust and customer loyalty. The findings showed that the higher customer satisfaction and customer trust, the higher customer loyalty. As for moderating effects between PB and NB in terms of influences of perceived quality factors on perceived quality, we can ascertain that PB was higher than NB in the influences of company reputation on perceived quality while NB was higher than PB in the influences of brand reputation and brand familiarity on perceived quality. These results of empirical analysis will be useful for those concerned to do marketing activities based on a clearer understanding of antecedents and consecutive factors influenced perceived quality. At last, discussions about academical and managerial implications in these results, we suggested the limitations of this study and the future research directions. Research Model and Hypotheses Test After analyzing if antecedent variables having influence on perceived quality shows any difference between PB and NB in terms of their influences on them, the relation between variables that have influence on customer loyalty was determined as Figure 1. We established 16 hypotheses to test and hypotheses are as follows; H1-1: Perceived price has a positive effect on perceived quality. H1-2: It is expected that PB and NB would have different influence in terms of perceived price on perceived quality. H2-1: Company reputation has a positive effect on perceived quality. H2-2: It is expected that PB and NB would have different influence in terms of company reputation on perceived quality. H3-1: Brand reputation has a positive effect on perceived quality. H3-2: It is expected that PB and NB would have different influence in terms of brand reputation on perceived quality. H4-1: Product experience has a positive effect on perceived quality. H4-2: It is expected that PB and NB would have different influence in terms of product experience on perceived quality. H5-1: Brand familiarity has a positive effect on perceived quality. H5-2: It is expected that PB and NB would have different influence in terms of brand familiarity on perceived quality. H6: Perceived quality has a positive effect on customer satisfaction. H7: Perceived quality has a positive effect on customer trust. H8: Perceived quality has a positive effect on customer loyalty. H9: Customer satisfaction has a positive effect on customer trust. H10: Customer satisfaction has a positive effect on customer loyalty. H11: Customer trust has a positive effect on customer loyalty. Results from analyzing main effects of research model is shown as