• 한국보육지원학회지
• /
• 제19권5호
• /
• pp.65-79
• /
• 2023

Objective: The purpose of this study was to identify the importance and performance of the evaluation indicators of the childcare center evaluation system among childcare center staff and to find ways to improve the evaluation indicators of the childcare center evaluation system. Methods: A survey was conducted among 296 directors and teachers of childcare centers located in Busan and Gyeongnam. The collected data were analyzed using a paired sample t-test and an IPA analysis with SPSS 23.0 and Excel 2010. Results: There was a difference between the perceived importance and performance of childcare staff for the overall evaluation indicators, and significant differences were found in all areas and nine evaluation indicators except for "childcare environment and operation management". According to the IPA analysis, Health and Safety fell into quadrant 1, Staff into quadrant 2, and Child Care Process, Interaction, Child Care Environment, and Operations into quadrant 3. This distribution resulted in 6 indicators in quadrant 1, 4 in quadrant 2, 7 in quadrant 3, and 1 in quadrant 4. Conclusion/Implications: This study provides essential data for exploring ways to enhance the evaluation indicators of the childcare center evaluation system, with the goal of improving the quality of childcare services. Additionally, it offers policy implications.

• 디지털융복합연구
• /
• 제16권9호
• /
• pp.81-90
• /
• 2018

본 연구는 국내 자동차 기업의 완성차 물류현황을 살펴보고, 최종 고객까지 도달하는 완성차 물류서비스 품질향상을 위한 요인을 도출하고 평가하는 것을 연구 목적으로 한다. 이를 위하여 선행연구 및 전문가 인터뷰를 통해 요인을 선정하고, 고객, 물류 담당직원 및 판매직원을 대상으로 설문조사를 실시하였다. 분석방법으로 중요도-성취도 분석(IPA; Importance-Performance Analysis)을 활용하여 완성차 물류서비스 품질평가를 수행하였다. 연구결과, 고객의 중요도는 높지만 직원의 중요도가 낮은 요인은 "배송 담당 직원의 친절도"로 나타났다. 한편 고객의 만족도는 높지만 직원의 만족도가 낮은 요인으로는 "불만사항에 대한 신속한 처리", "수취의 운송정확성", "인도 담당 직원의 친절도", "차량 매뉴얼 안내 및 내부 기능설명" 요인이다. 본 연구의 학문적 산업적 시사점은 완성차 물류서비스 품질을 평가하기 위하여 중요요인을 도출하였으며, 실제 산업현장에서 근무하는 전문가 및 고객을 대상으로 개선을 위한 방안을 제시하였다는 점이다. 향후 연구에서는 본 연구에서 반영하지 못한 출고센터의 반품 및 불만사항 최소화 방안이 필요하다.

• 유통과학연구
• /
• 제13권1호
• /
• pp.83-91
• /
• 2015

Purpose - Despite the structural irrationality of multi-level transportation and the oil price rise, the domestic freight transportation market continues to grow, mirroring the rise in e-commerce and resultant increase in courier services and freight volumes. Several studies on courier services have been conducted. However, few studies or statistics have been published regarding regular freight services although they have played a role in the freight service market. The present study identifies the characteristics of regular freight service users to seek competitiveness enhancement measures specific to regular freight services. Research design, data, and methodology - IPA is a comparative analysis of the relative importance of and satisfaction with each attribute simultaneously. This study used IPA because it facilitates the process of analyzing importance and performance, deriving implications and a visual understanding of results. To enhance the competitiveness of regular freight services, this study surveyed its current users regarding the importance of the regular freight service factors. A total of 200 copies of a questionnaire were circulated and 190 copies were returned. In addition to demographics, respondents answered questions about the importance of and satisfaction with services on a 5-point Likert scale. Excluding 3 inappropriate copies, 187 out of 190 copies were analyzed. PASW Statistics 18 was used for statistical analysis. A total of 20 question items were selected for the service factors presented in the questionnaire based on the 1st pilot survey and previous studies. Results - According to the IPA performed to compare the importance of and satisfaction with service factors, both importance and satisfaction are high in the 1st quadrant, which involves the economic advantage of using regular freight services, quick arrival at destinations, weight freight handling, and less time constraints on freight receipt/dispatch. This area requires continuous management. Satisfaction is higher than importance in the 2nd quadrant, which involves the adequacy of freight, cost savings over ordinary courier services, notification on freight arrival, and freight tracking information. This area requires intensive investment and management. Satisfaction is lower than importance in the 3rd quadrant, involving the credit card payment system, courier delivery service, distance to freight handling sites, easy access to freight handling sites, and prompt problem solving. This area requires further intensive management. Both importance and satisfaction are low in the 4th quadrant, involving the availability of collection service, storage space at freight handling sites, kindness of collection/delivery staff, kindness of outlet staff, and easy delivery checks. This area is a set of variables should be excluded from priority control targets. Conclusions - Based on the IPA, service factors that need priority controls because of high importance and low satisfaction include the credit card payment system, delivery service, distance to freight handling sites, easy access to freight handling sites, and prompt problem solving. The findings need to be applied to future marketing strategies for regular freight services and for developing competitiveness enhancement programs.

• 의료ㆍ복지 건축 : 한국의료복지건축학회 논문집
• /
• 제21권1호
• /
• pp.27-36
• /
• 2015

Purpose : Ministry of Health & Welfare started to 'Comprehensive care ward' project for patient hospitalization in order to help the economic and medical By providing comprehensive care services through professional nursing staff since 2013. Many physical environments changes are expected by providing comprehensive care services. The purpose of this study is to investigate the comprehensive care services and identify the problems of the corresponding physical environment usage. Methods : Data were collected through research, field surveys, and expert interviews to analyze and investigate the physical environment of the 'Comprehensive care ward'. Results : Physical environments changes in accordance with the comprehensive care services provided in 'Comprehensive care ward' are being only partially achieved. It have to considered not only ward environmental improvement for nursing services provided directly to the patient, but Including nurses warehousing space, work space. Implications : Comprehensive care ward project is scheduled to be operational even some wards throughout the hospital since 2018. This study is basic research for architectural planning of the future ward with comprehensive care services in public hospital.

• 농촌지도와개발
• /
• 제7권1호
• /
• pp.247-254
• /
• 2000

Since 1997, Korean government changed the status of extension educators from central government staff to county/city government staff for the sake of democratization and localization, regardless of opposition of academic society of extension professionals. Localization of extension educators followed by government restructuring in Korea, resulted various problems, such as 1) Decreased morale and number of extension educators, thus weakening the extension educational function, 2) Weakened linkages between national and local extension offices, 3) Less opportunity for in-service edition of extension educators, 4) Weakened linkages between agricultural research and extension, etc. During the last 30 years, extension services have helped Korean farmers in achieving self sufficiency of rice and year around supply of green vegetables by diffusion of vinyl house technology. Various problems after three years of localization of extension educators were discussed between announcer of radio KBS and a professor of extension in an interview format, and it was concluded that national efforts should be needed to restore morale of extension educators to continually achieve the national goals of food production, balanced national development and preservation of environment, at the same time to meet increasing needs of farmers.

• 한국노년학
• /
• 제31권2호
• /
• pp.277-290
• /
• 2011

이 연구는 노인장기요양 인력의 직무 스트레스와 직무 만족이 이직 의도에 미치는 영향을 살펴보고, 이들의 이직 의도를 감소시키기 위한 제언을 하고 있다. 장기요양서비스를 제공하는 인력의 높은 이직률이 노인들에 대한 서비스 연속성과 서비스 질을 방해하고 있기 때문에 이직에 대한 해결책이 필요하다. 연구 대상은 전남지역 노인장기요양기관에 근무하는 사회복지사, 간호사, 요양보호사를 포함하는 직원 235명이다. 조사 기간은 2009년 7월 1일부터 10일까지 진행하였고, 자료수집은 자기기입식 방법의 설문지를 활용하여 수집하였으며, 분석방법으로 SPSS 12.0을 이용하여 회귀분석을 실시하였다. 이 연구에서 사용한 직무스트레스 척도는 MBI의 정서적 탈진 척도롤 활용하였고, 직무 만족은 한국노동패널의 전반적 직무만족도 척도를 활용하였으며, 이직 의도는 조직구성원의 자발적 이직 의도를 측정하는 척도를 활용하였다. 분석 결과에 의하면, 사회인구학적 특성으로 연령, 교육수준, 직위, 기관위치 등의 변수가 유의미한 영향을 미쳤고, 직무 스트레스와 직무 만족 변수도 이직 의도에 유의미한 영향을 끼쳤다. 연구 결과를 통해 이직 의도를 예방하기 위하여 직무 스트레스를 줄이고, 직무 만족을 높이는 전략이 필요함을 확인하였다. 결론으로 장기요양 인력의 이직 의도를 예방하기 위한 제도적 실천적 함의를 제언하였다.

• 한국직업건강간호학회지
• /
• 제21권2호
• /
• pp.125-133
• /
• 2012

Purpose: This study is to identify factors associated with performance of occupational health services in small-sized workplaces in Korea. Methods: The data were collected from a random sample of 1,158 occupational health managers working for small-sized workplaces across the nation in which occupational health services were supported by Korean Industrial Health Association. A structured questionnaire was self-administrated by occupational health managers about characteristics of workplaces, occupational health managers, and performance level of occupational health services. Results: Stepwise multiple regression analyses revealed that factors associated with performance of occupational health services in small-sized workplaces included supervisor being designated, occupational health manager having received safety and health training, and employer's concern with activities of health management. Conclusion: Government should make efforts to raise the level of employer's concern to occupational health activities. And it is needed to promote health managing staff as a core personnel to self-management for occupational health system.

• 한국보건간호학회지
• /
• 제28권3호
• /
• pp.553-564
• /
• 2014

Purpose: The aim of this study is to identify the expectations and perceptions of health center users as to the services. SERVQUAL scale was used for measurement of service quality. The purpose of this study is to offer baseline data for improving the quality of health care services. Methods: The subjects were users of a health center in S City in Kangwon-do; 170 people participated in this study. Results: Regarding service quality depending on general characteristics, the following results were obtained. First, there were statistically significant differences depending on the gender, purpose of visit, and satisfaction in the health center. Second, the services fell short of the expectations. Third, the quality of 'safe, accurate services' scored the highest, while 'empathy and friendliness' scored the lowest. Fourth, 'internal, external environment of the health center' scored the highest, while 'courtesy of staff' scored the lowest. There were no statistically significant differences. Conclusion: Based on the findings, the following are suggested. First, employee education should be provided for development of empathy and interaction with patients; those are the weakest areas in the health care services. Second, a system allowing patients to understand and participate in their treatment should be developed.

• 한국보건간호학회지
• /
• 제24권1호
• /
• pp.5-18
• /
• 2010

Purpose: The purpose of this study is to understand nurses' perception of visiting nursing services of long-term care insurance. Method: The descriptive survey study involved 188 nurses selected by the convenient sampling of visiting nurses who participated in professional education sessions. Results: Of the 188 participants, 149 (79.3%) were aware of long-term care insurance. Awareness of aspects of long-term care services was 78.7% for facility service, 77.7% for ordinary visiting care service, 85.1% for visiting nursing service and 77.7% for visiting bathing service. Concerning visiting nursing service provision, the majority of the study subjects considered nurse-aid not to be the appropriate route for delivery of services including nasogastric tube exchange, tracheostomy tube management and stitch removal. Conclusion: Continuous evaluation and research on the standards and requirements of the nursing workforce is needed to secure and maintain the high quality of visiting nursing services. Exhaustive studies concerning task division and workforce separation according to nursing services type and level of difficulty should be done to develop the appropriate job description for visiting nursing service staff.

• Korean Journal of Health Education and Promotion
• /
• 제2권1호
• /
• pp.133-145
• /
• 2000

This study aims to develop some guidelines on visiting nursing services for the management of hypertension patients at home in the rural areas of Korea. Firstly, in-depth interviews were given to the eight staff in charge of visiting nursing services in the rural health centers from June 1, 1999 to August 30, 1999. And then, their five patients with hypertension were under participatory observation. At the same time, literature review was conducted. Through those methods, some preliminary items were derived and the initial guidelines were drawn up. They were referred to ten experts, so that their validity was tested with Delphi Technique. Through the verification of their validity, they were complemented into the final ones. The total number of the items in the final guidelines was 22. By areas, they could be categorized as follows; eight items as skilled nursing care, five as general nursing care, three as guidance for diet, two as guidance for exercise, one as hospice care, and one as connection with social welfare services. By methods of activities, 13 items were classified as assessment, two as intervention, two as demonstration, and 17 as explanation. On the basis of the guidelines, nursing services are recommended to be divided and performed; general nursing activities by nurse aids and skilled nursing activities by public health nurses.