• Asia Pacific Journal of Business Review
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• v.4 no.1
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• pp.35-44
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• 2019

Service quality is a competitive weapon in the banking industry. Better understanding of customer's perception of service quality in the banking industry and the drivers of such perceptions will be a sound basis for continuous improvement in the quality of service offered to customers, customer satisfaction and customer retention in the industry. An earlier study by the same authors (Ibrahim and Bokkasam, 2016) revealed that the six SERVQUAL determinants are significantly related to and explain about 84% of overall customer satisfaction. It was also observed that the female customers perceived higher level of positive perception towards SERVQUAL determinants. The present study carries out a micro-analysis of the influence of gender on the constituents of the service quality and customer satisfaction for all the six dimensions of the SERVQUAL: Access, Communication, Competence, Tangibility, Empathy and Reliability, in Saudi banking sector. The study also analyses gender-wise levels of satisfactions with regard to individual components constituting various factors of the constituents of SERVQUAL. It was observed that the male customers have significantly low levels of satisfactions with regard to promptness in solving conflicting issues and comfort during waiting time in the bank.

• Journal of Digital Convergence
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• v.13 no.5
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• pp.195-204
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• 2015

This paper CTQ(Critical to Quality) to draw, aim to derive a key quality factor reflects the customer's requirements by utilizing the QFD technique for sparkling water purifier device that combines the new module. Tasting participants, consumers and New Module device intended for developers who develop and conduct a survey and FGI (Focus Group Interview) VOC(Voice of Customer) to draw, drawn by the EC through the developer VOC and EC (Engineering Characteristic) and charts the relationship between the phases was prepared HOQ(House of Quality). Sparkling water purifier through the HOQ chart certain taste, sound, running water, CO2 cylinder replacement cycle, we obtain results that element is an important quality factors such as ease of use. These factors are closely related to each component regulators and Module device (mixing) associated with the taste of water, booster pumps, and deliver results that the solenoid is considered the most critical part.

• Proceedings of the Acoustical Society of Korea Conference
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• autumn
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• pp.137-140
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• 2000

스피커나 앰프 등의 음향기기의 음질을 평가한다는 것은 전기(electric)적인 신호와 음향(acoustic)신호의 종합적인 측정, 분석으로 이루어진다. 또, 이러한 대상에 대한 객관적인 평가 외에 청취자의 심리상태와 관련하여 음질을 분석하는 주관적 음질 평가 역시, 계측기에 의한 측정의 한계와 귀의 탁월한 센싱능력에 힘입어 보편적인 음질 측정법으로 인정받아왔다. 그러나, 주관적 음질 평가법의 경우 개인적 취향이나 음에 대한 숙련정도에 따라 평가가 다를 뿐 아니라 개인의 심리상태에 따라서도 평가가 달라지는 등 그 재현성이나 객관성이 논란이 되어 왔고 이에 대한 연구도 계속되고 있다. 본 연구는 대상으로서의 음향기기(여기서는 스피커)와 청취자의 심리를 포괄하는 시험법인 주관적 음질 평가법에 재현성이나 객관성을 부여하기 위하여 청감에 영향을 미치는 음색인자를 스피커의 특성과 인간의 청각에 근거하여 8가지로 분류하고 이를 평가할 수 있는 Test용 Reference CD를 제작하였다.

• International Journal of Advanced Culture Technology
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• v.9 no.4
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• pp.320-328
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• 2021

As the number of visually impaired people steadily increases, interest in independent walking is also increasing. However, there are various inconveniences in the independent walking of the visually impaired at present, reducing the quality of life of the visually impaired. The white cane, which is an existing walking aid for the visually impaired, has difficulty in recognizing upper obstacles and obstacles outside the effective distance. In addition, it is inconvenient to cross the street because the sound signal to help the visually impaired cross the crosswalk is lacking or damaged. These factors make it difficult for the visually impaired to walk independently. Therefore, we propose the design of an embedded system that provides traffic light recognition through object recognition technology, voice guidance using TTS, and upper obstacle recognition through ultrasonic sensors so that blind people can realize safe and high-quality independent walking.

• Journal of Korean Institute of Industrial Engineers
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• v.39 no.5
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• pp.383-392
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• 2013

Taguchi method is a technique widely used in industries to attain a reliable quality even under existence of various noise variables. Basically, it relies on the interactions between the controllable and the noise factors. Under insignificant interactions between the design parameters and noises, the effectiveness of Taguchi methodology will be doubtful. Furthermore, existence of strong interactions among controllable factors may undermine the power of Taguchi approach. An abundant crop may be expected by a well planned Taguchi approach. A well designed set of experiments is one of the important prerequisites for its successful result. For this, we must have a clear understanding on strengths and weaknesses of Taguchi methodology together with a sound knowledge on the applicable system. This study provides some insights on Taguchi approach based on two case examples of one successful and the other unsuccessful. Eventually, this research aims to facilitate deeper understanding and right application of Taguchi methodology in industries.

• Imaging Science in Dentistry
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• v.30 no.4
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• pp.265-274
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• 2000

Purpose: The aims of the present study are to determine the optimum compression rate in terms of file size reduction and diagnostic quality of the images after compression and evaluate the transmission speed of original or each compressed image. Materials and Methods: The material consisted of 24 extracted human premolars and molars. The occlusal surfaces and proximal surfaces of the teeth had a clinical disease spectrum that ranged from sound to varying degrees of fissure discoloration and cavitation. The images from Digora system were exported in TIFF and the images from conventional intraoral film were scanned and digitalized in TIFF by Nikon SF-200 scanner (Nikon, Japan). And six compression factors were chosen and applied on the basis of the results from a pilot study. The total number of images to be assessed were 336. Three radiologists assessed the occlusal and proximal surfaces of the teeth with 5-rank scale. Finally diagnosed as either sound or carious lesion by one expert oral pathologist. And sensitivity, specificity and k value for diagnostic agreement was calculated. Also the area (Az) values under the ROC curve were calculated and paired t-test and oneway ANOVA test was performed. Thereafter, transmission time of the image files of the each compression level was compared with that of the original image files. Results: No significant difference was found between original and the corresponding images up to 7% (1 : 14) compression ratio for both the occlusal and proximal caries (p<0.05). JPEG3 (1 : 14) image files are transmitted fast more than 10 times, maintained diagnostic information in image, compared with original image files. Conclusion: 1 : 14 compressed image file may be used instead of the original image and reduce storage needs and transmission time.

• Korean Institute of Interior Design Journal
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• v.18 no.1
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• pp.99-107
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• 2009

In order to prepare future green hospital architecture authentication system, this study is a comparative year report to Korean, the United States, Japanese, British, Canadian and Australian green building authentication systems. Also, the United States and Australian Green hospital authentication systems were examined, and the authentication items of hospitals were compared with those of civil architecture. Though the examination and analysis, the portion of indoor environmental quality section commonly shows the average of 20.7 percent in all 6 countries. Especially, IAQ(Indoor Air Quality) among inside IEQ(Indoor Environment Quality) is overwhelmingly much treated in Korea, the U.S.A, Canada and Australia. In Japan, heat, light and sound are the important factors for authentication evaluation, while in the U.K light are more emphasized for the authentication. 'LEED for Healthcare' as a hospital evaluation authentication system subdivided currently most. The system includes the detailed and extensive evaluation items ranging from hospital management, traffic, emission, water resources utilization to integrated design and furnishing. These overseas systems should be carefully investigated, researched and analyzed for an appropriate improvement of domestic green hospital authentication system. Also the current evaluation method of IEQ section of Korean GBCC needs to be modified. That's why the method puts too much importance on IAQ in IEQ section.

• Journal of Biosystems Engineering
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• v.33 no.1
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• pp.30-37
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• 2008

Dynamic excitation and response analysis is an acceptable method to determine some of physical properties of agricultural product for quality evaluation. There is a difference in the internal viscoelasticity between sound and defective fruits due to the difference of geometric structures, thereby showing different vibration characteristics. This study was carried out to develop a portable piezoelectric film-based glove sensor system that can separate internally damaged watermelons from sound ones using an acoustic impulse response technique. Two piezoelectric sensors based on polyvinylidene fluoride (PVDF) films to measure an impact force and vibration response were separately mounted on each glove. Various signal parameters including number of peaks, energy ratio, standard deviation of peak to peak distance, zero-crossing rate, and integral value of peaks were examined to develop a regression-estimated model. When using SMLR (Stepwise Multiple Linear Regression) analysis in SAS, three parameters, i.e., zeros value, number of peaks, and standard deviation of peaks were selected as usable factors with a coefficient of determination ($r^2$) of 0.92 and a standard error of calibration (SEC) of 0.15. In the validation tests using twenty watermelon samples (sound 9, defective 11), the developed model provided good capability showing a classification accuracy of 95%.

• Journal of Welding and Joining
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• v.23 no.3
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• pp.76-82
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• 2005

Recently the application of laser welding technology has been considered to shipbuilding structure. However, when this technology is applied to primer coated steel, good quality weld beads are not easily obtained. Because the primer-coated layer caused the spatter, humping bead and porosity which are main part of the welding defect attributed to the powerful vaporizing pressure of zinc. So we performed experiment with objectives of understanding spatter and porosity formation mechanism and producing sound weld beads in 6mmt primer coated steels by a $CO_2$ CW laser. The effects of welding parameters; defocused distance, welding speed, coated thickness and coated position; were investigated in the bead shape and penetration depth on bead and lap welding. Alternative idea was suggested to suspend the welding defect by giving a reasonable gap clearance for primer coated thickness. The zinc of primer has a boiling point that is lower than melting point of steel. Zinc vapor builds up at the interface between the two sheets and this tends to deteriorate the quality of the weld by ejecting weld material from lap position or leaving porosity. Significant effects of primer coated position was lap side rather than surface. Therefore introducing a small gap clearance in the lap position, the zinc vapor could escape through it and sound weld beads can be acquired. In conclusion, formation and suspension mechanism of the welding defects was suggested by controling the factors.

• Fashion & Textile Research Journal
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• v.8 no.6
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• pp.713-720
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• 2006

Heat conductivity, height, size, elasticity of pillow, stability of shape, hygroscopicity, ventilation, temperature and easy movability, and so on, are considered to be some of major conditions that affect the comfortable sleep. Considering those factors together, the thermal properties, height, shape and feeling of touch, etc, of pillow must be taken into account. Though studies have been conducted to figure out the physical properties of mattress or pillows from the perspective of factors related to the environment of sleep, they are not enough to be used as an index to evaluate the qualitative aspect of sleep. This study tries to consider the effect of pillow filling materials on the comfortable sleep, for which EEG, ECG, EOG, EMG, RT, etc, are to be measured in an attempt to provide the basic data required in proposing the condition that may lead to a sound and comfortable sleep. Three types of pillows that are sold in the market were used for this research in order to evaluate the quality of sleep depending on the filling materials of pillow. All data were statistically processed and the following conclusions were drawn. It was found that the pillow with feathers provided the best comfort as the pillow A turned out to have the shortest sleeping latency(SL) from the perspective of comfort. The pillow B which used the polyethylene is deemed to be suitable for fatigue relieving purpose as it turned out to have the highest slow wave sleep(SWS), but no statistically significant difference was validated. Moreover, the pillow C which used the natural wool was found to have the narrowest contacting area of the pillow and head and provide a great warm heat comfort that may led to a sound sleep because the temperature below the pillow took the longest time to rise.