• International Journal of Internet, Broadcasting and Communication
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• v.12 no.4
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• pp.204-211
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• 2020

The era of the 4th industrial revolution is a complex environment in which the cyber world and the physical world are integrated and interacted. In order to successfully implement and be sustainable the 4th industrial revolution of hyper-connectivity, hyper-convergence, and hyper-intelligence, not only the technological aspects that implemented digitalization but also the social aspects must be recognized and dealt with as important. There are socio-technical systems and socio-technical systems theory as concepts that describe systems involving complex interactions between the environmental aspects of human, mechanical and tissue systems. This study confirmed how the Socio-technical System was applied in the research literature for the last 10 years through machine learning-based analysis. Eight clusters were derived by performing co-occurrence keywords network analysis, and 13 research topics were derived and analyzed by performing a structural topic model. This study provides consensus and insight on the social and technological perspectives necessary for the sustainability of the 4th industrial revolution.

• Asia pacific journal of information systems
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• v.30 no.1
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• pp.214-228
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• 2020

Shared value enhances the competitiveness of a company while simultaneously reducing societal burdens. By allowing companies to share their resources, collaborative logistics systems provide companies with an opportunity to create shared value, namely, not only economic value by enhancing the utilization of resources, but also social value by reducing energy consumptions and greenhouse gas emissions associated with logistics and transportation. Emerging businesses, such as ES3 and Flexe, have recently demonstrated how they created shared value through collaborative logistics services, for example, ES3's collaborative warehousing and direct-to-store (D2S) program, and Flexe's on-demand warehousing platform. However, the development of collaborative logistics systems is currently at a nascent stage. There are quite a few socio-technical barriers to overcome for sharing resources (data as well as infrastructure). Drawing on the socio-technical approach, this research examines how companies create both economic and social value from collaborative logistics systems. We highlight socio-technical barriers, particularly one set of social barriers, that is, competition-oriented conservatism prevalent among companies. Using the case study methodology and interview data, we closely investigate ES3 and Flexe, which provide collaborative logistics services, and demonstrate how technical and social barriers are addressed to create shared value from collaborative logistics systems.

• Journal of Korea Technology Innovation Society
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• v.16 no.1
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• pp.156-175
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• 2013

This study examines the approach of socio-technical systems and strategic niche management. It reviews the characteristics of that approach such as multi-level perspectives, the views on technology, and policy orientation. It applies the approach to the long-term vision making in science and technological innovation, socio-technical planning, participatory R&D, and science communication in Innovation policy areas and suggests some policy implications.

• International conference on construction engineering and project management
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• 2024.07a
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• pp.1160-1167
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• 2024

Achieving sustainable futures requires the construction industry to employ digitalization processes, appropriate procurement methods and innovative technologies. However, sustainable technologies in the built environment are often ignored and under-used by clients and users of buildings and facilities, meaning the benefits of sustainable technologies can be missed. This paper provides reflections of one such technology as experienced by the author: a digital toilet installed in a hotel. Through an autoethnographic approach, the paper mobilises socio-technical systems thinking to examine and analyze the digital technology in-situ to identify factors leading to a negative experience from the authors' perspective. The socio-technical systems analysis identifies several issues to explain its' non-functioning status: these revolving around people; goals; culture; technology; processes/procedures and buildings/infrastructure. The analysis provides a framework for both retrospective review and upgrading of existing technologies and an assistive tool to assist in the planning, design and installation of new sustainable technologies in the future. A discussion explores the issues further in respect to construction project industries and their role in addressing the issues identified. It is contended that achieving sustainable futures requires both predictive analysis of new technologies in the built environment and retrospective review and adaptation of technologies already in our built environment.

• Industrial Engineering and Management Systems
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• v.7 no.3
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• pp.266-287
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• 2008

To manage collaborative negotiation in software system design, we have built a socio-technical argument-based negotiation management approach by integrating a Socio-technical Co-construction Process (STCP) with an Argument-based Negotiation Process (ABNP). This paper reviews relevant research work and presents each step of this approach. The STCP provides rich contextual information of technical decisions and social interactions in a system design process. The ABNP provides STCP with a negotiation management and conflict resolution strategy by guiding software engineers to generate, exchange and evaluate their argument claims in negotiation activities. In addition, this paper describes a prototype system which implements this new approach using the advanced Web-based software technologies with the goal of demonstrating how to systematically enhance the negotiation management capabilities in a dynamic socio-technical framework.

• The Journal of Information Systems
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• v.19 no.3
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• pp.105-126
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• 2010

Many organizations have spent huge investments on information systems (IS) but are unable to achieve the maximum benefits expected. The problem of system underutilization of implemented IS is a major factor that causes the lackluster returns on organizational investments in IS. In light of the need for solutions to underutilization, researchers are beginning to explore IS infusion to enhance task performance. IS infusion is the extent to which an individual fully uses the system to enhance his or her task performance. So far, there has yet to be any significant finding or theory to explain the phenomenon. Therefore this study offers a conceptual framework on IS infusion based on the socio-technical system perspective. Particularly, this study investigates the influence of job fit, task competence, technology competence, self-determination with technology and self-determination with task on IS infusion. The analysis following the collection of empirical data found that job fit and self-determination with technology are positively related to IS infusion. This study serves as a basis for future research and suggests important implication to managers and system designers in promoting IS infusion.

• Journal of the Ergonomics Society of Korea
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• v.35 no.3
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• pp.143-153
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• 2016

Objective: The purposes of this study are to survey needs for changing accident investigation from blaming to systems approach and to briefly summarize systems-based accident analysis techniques. Background: In modern complex socio-technical systems, accidents are caused by a variety of contributing factors including human, technical, organizational, social factors, not by just a single violation or error of a specific actor, but accidents investigation used to be focused on the incorrect action of individuals. A new approach investigating causes of accidents as a symptom of a deficient system is required. Method: This study was mainly based on survey of literatures related to accidents, accidents investigation, which included academic journals, newspapers, etc. Results: This study showed that accidents investigation of Korea focusing on blaming is problematic. This was confirmed by two concepts of migration and hindsight bias frequently found in accident causation studies, and an attribute of accidents having varying causes. This was illustrated with an example of Sewol ferry capsizing accident. Representative systems-based accident analysis models including Swiss cheese model, AcciMap, HFACS, FRAM and STAMP were briefly introduced, which can be used in systematic accidents investigations. Finally, this study proposed a procedure for establishing preventive measures of accidents, which was composed of two steps: public inquiry and devising preventive measures. Conclusion: A new approach considering how safety-critical components such as technical and social elements, and their interactions lead to accidents is needed for preventing reoccurrence of similar accidents in complex socio-technical systems. Application: The results would be used as a reference or guideline when the safety relevant governmental organizations investigate accidents.

• Journal of Technology Innovation
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• v.22 no.3
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• pp.193-223
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• 2014

Socio-technical systems are receiving growing attention as a core concept in the process of searching for proper solutions to sustainable growth. In this paper, we review the way for governing socio-technical transitions from a governmental perspective. Based upon the governance studies and transition research, we set social coordination and locus of transition pressures as transition contexts to differentiate transition policy governance. We propose four types of policy governance for sustainable socio-technical transitions: leading, facilitative, coordinative and persuasive. Analysis on four case based upon this typology shows different transition polices of each transition pathway in analytical aspect. It provides basic criteria for policy makers to design effective transition policies in normative aspect. Also, this paper can contribute to closing the gap between transition research and governance studies.

• Fashion & Textile Research Journal
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• v.24 no.3
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• pp.303-314
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• 2022

This study examined the impact of the social features (identification, interaction, information value) and technical features (visibility affordance, metavoicing affordance, social connecting affordance) in live commerce on consumers' attachment, which in turn affects consumers' continued intent to watch live commerce and intent to purchase from the platform. Consumers' attachment was represented by emotional attachment to the live shopping streamer and functional dependence on live commerce. Furthermore, this study investigated the effect of attachment on continuous watching intention and purchase intention. Using a web-based survey and consumers in their 20s and 30s (average age: 30.32) as a sample, this study collected 274 usable responses. The results showed that among the live commerce social system constructs, identification and interaction positively affected emotional attachment to the live commerce streamer. Among the live commerce technical system constructs, visibility affordance and social connecting affordance positively influenced functional dependence on live commerce. Both emotional attachment to the live streamer and functional dependence on live commerce were positively related to a continued intent to watch, which influenced the intent to purchase. This study empirically investigated live commerce based on the socio-technical systems framework and confirmed that both social and technical factors have a significant effect on consumers. This study also identified the impact of live commerce on consumers' attitudes through attachment theory. In addition, it has proved the antecedents and effect of continuous watching of live commerce on purchase behavior by focusing on continuous watching intention where less attention was paid in live commerce research.

• The Journal of Information Systems
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• v.9 no.1
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• pp.189-216
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• 2000

오늘날 정보시스템 실패의 많은 원인이 기술적인 문제만을 중시하고 정보시스템과 관련된 조직, 또는 관리적인 요소들을 소홀히 하기 때문이라는 지적이 있다. 여러 MIS 학자들은 정보시스템 개발 시 이러한 기술적인 관점에로의 편중의 원인을 시스템 개발자들이 가진 편협된 준거체계(Frame of reference)에서 찾고 있다. 그러나 이러한 주장들은 아직까지 단순히 이론적인 단계에 그치고 있는데, 본 연구는 이러한 주장에 대한 실증적 근거를 제시하고자 한다. 그 방안으로 본 연구는 시스템 분석가의 준거체계와 시스템 개발 시 분석가가 발견하는 개발시의 문제의 유형간의 관계를 제시하고 있다. 본 연구의 결과 사회-기술적(Socio-technical)이거나 사회적인(Socio) 준거체계를 가진 분석가들이 기술적인(Technical) 준거체계를 가진 분석가들보다 더 조직적인 문제를 많이 발견하고 중시함이 나타났다. 그리고 통계적으로 유의하지는 않았지만, 사회-기술적인 시스템 분석가들이 사회적이거나 기술적인 준거체계를 가진 분석가들 보다 기술과 조직적인 문제 모두에 균형있는 관점을 유지하고 있음을 알 수 있었다. 이러한 본 연구의 연구결과는 학문적이며 실무적인 시사점을 제시하고 있다. 우선 학문적 시사점을 살펴보면, 시스템 개발 현장에서 조직과 관리적인 관점의 문제가 소홀히 다루어지는 원인을 알아 볼수 있는 이론적 배경을 제공하고 있다는 것이다. 그리고 실무적 시사점은 보다 균형 있는 시각을 가진 시스템 분석가를 만들기 위하여 학교 프로그램에서 어떤 교과과정을 만들어야 하며, 또 기업의 정보시스템 관리자들이 평소에 어떤 문제들을 보다 많이 강조하고 상기시켜야 할 필요가 있는지를 알려 준다는 것이다.