• Proceedings of the Korean DIstribution Association Conference
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• 2007.08a
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• pp.127-158
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• 2007

This study discusses salespersons' emotional intelligence, one of the key abilities necessary to meet customers' needs effectively, and express positive emotions in frequent interactions with customer. Emotional intelligence refers to self-controllability and social ability emphasizing pro-social aspect and understanding of others. This study investigates how salespersons' emotional intelligence affects adaptive selling and positive emotional expression during the process of interaction with customers, and how such adaptive selling and positive emotional expression affects the quality of service perceived by customers. The results show that greater salespersons' emotional intelligence results in better adaptive selling and positive emotional expression. Such adaptive selling and positive emotional expression had significant effects on the quality of service perceived by customers. These results are important in that they address emotional intelligence as salespersons' emotional ability, which has been overlooked as an antecedent variable for improving adaptive selling and display of positive emotion, consequently provide another factor to help salespersons improve their selling behavior.

• The Journal of the Korea Contents Association
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• v.14 no.3
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• pp.401-413
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• 2014

The principal objective of this study is to examine the relationship between the emotional intelligence and customer orientation in airline service context. Moreover, this study was designed to test the moderating effect of social support to provide fundamental and practical data for airline industry. In this study, 2 hypotheses based on literature reviews were employed. A questionnaire was also developed based on previous studies. A convenience sample of 233 flight attendants was surveyed and a total of 214 usable questionnaires were analyzed. Then the data and hypotheses were examined using multiple regression analysis using SPSS 18.0. The results are as follows. Firstly, emotional intelligence was divided into 'self-emotional appraisal', 'other's emotional appraisal', 'regulation of emotion' and 'use of emotion' according to the literature review. Analysis showed that emotional intelligence has partial effect on customer orientation accordingly. Secondly, social support has partial moderating effects between emotional intelligence and customer orientation. Continuous and systematic training program which build up team work should be conducted to administer 'emotional intelligence'.

• Journal of Digital Convergence
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• v.9 no.2
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• pp.53-63
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• 2011

In connection with each other through social networks, individuals share valuable knowledge and information. Furthermore the knowledge and information based on the collective intelligence is growing. Collective intelligence with more peoples will grow by gathering intelligence to enhance the collective intelligence. This study investigates the collective intelligence using business management game, and observes forming process of collective intelligence. To achieve the objective to observe the forming process of collective intelligence, only the test subjects available were exposed to the Corporate Management Game with SNS space. During the experimentation, the interaction and feedback were observed. The results of the study show that different performance, feedback and interaction for each group.

• The Korean Journal of Food & Health Convergence
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• v.7 no.2
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• pp.25-35
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• 2021

The purpose of study is to study the influence of elderly's family harmony reflects on suicidal tendency among the mental health. The study was a survey of 323 elderly people aged 65 years or older in the elderly welfare center located in S city. The variables of this study consisted of the independent variable emotional intelligence, the dependent variable suicide tendency and the mediating effect family harmony. As a result of the study. In the mediating effect of family harmony on the influence of emotional intelligence on suicidal thoughts, it was found that emotional intelligence had a positive (+) effect on family harmony (t=9.389, p<0.001), and emotional intelligence was related to suicidal thought It was found to have a negative (-) effect (t=-7.358, p<0.001). The mediating effect, family harmony, had negative (-) influence on suicidal thoughts (t=-3.956, p<0.001), and emotional intelligence also showed that suicidal thoughts had negative (-) influence (t=-4.828, p<0.001). In Conclusions, it was found that family harmony had a partial mediating effect on the influence of emotional intelligence on suicidal thoughts. Emotional intelligence, which can accept one's own emotions and feel the emotions of others in the position of others, is an important variable for family harmony.

• The Journal of the Korea Contents Association
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• v.12 no.5
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• pp.346-356
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• 2012

The purpose of this study is to examine the effect of opinion leader behavior on E-learning satisfaction on the mediating role of social intelligence. For the study, opinion leader behavior were defined two groups such as information mediated behavior, influence behavior and e-learning satisfaction were defined two groups such as contents satisfaction, operation satisfaction. On the basis of theoretical linkages between the constructs, a conceptual model and hypotheses were established. Data were collected from 153 graduated students by structured questionnaires. Collected data were analyzed by PLS(Partial Least Square) statistics program and findings are as follows. Empirical results indicate that opinion leader behavior has a positive impact on opinion leader's social intelligence, social intelligence has a positive impact on E-learning satisfaction. Opinion leader's social intelligence has partially mediated effect on the relationship between opinion leader behavior and E-learning satisfaction.

• Korean Journal of Child Studies
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• v.28 no.2
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• pp.155-174
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• 2007

This study explored effects of inhibited behavior on preschool adjustment and mediating effects of social characteristics and emotional intelligence on the relationship between inhibited behavior and preschool adjustment. The Inhibition Questionnaire (Park, 1998), The Social Attribute Checklist (Min, 1997), Emotion Questionnaire (Lee, 1997) and The Preschool Adjustment Questionnaire (Kim, 1996) were administered to 602 preschoolers (322 boys, 280 girls, 4-5 years of age). Descriptive statistics and hierarchical regression analysis were performed. Gender differences in adaptation to preschool by inhibited children were affirmed by results showing that inhibited boys have more difficulties adapting to preschool than inhibited girls. Social characteristics and emotional intelligence had mediating effects on the relationship between inhibited behavior and preschool adjustment.

• Korean Journal of Childcare and Education
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• v.6 no.1
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• pp.251-267
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• 2010

This study analyzed variables that affect children's social behavior. The subjects were 1000 kindergarten children and their mothers living in Korea. Instruments used in this study were the Children's Social Behavior, Temperament, Emotional Intelligence, Maternal Characteristics, and Parental Involvement Checklist. Collected data was analyzed by descriptive statistics, Pearson's correlation, and multiple regression analysis. Results showed that (a) girls had higher social behavior score than boys. (b) For both boys and girls' social behavior was related to children's temperament and emotional intelligence. Particularly, children's emotional intelligence was the strongest predictor for both boys and girls' social behavior.

• The Journal of Economics, Marketing and Management
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• v.5 no.2
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• pp.1-9
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• 2017

This study has reviewed the "A survey on the relation between the employees' viewpoint with knowledge management and cultural intelligence among the employees working in Social Security Organization of Ardabil". The present study is functional in terms of objective and the method is descriptive and survey. This has asked the others' ideas and viewpoints concerning a specific subject and has analyzed them. About the nature and the method used, the present research is of correlation research. The population applied in this research includes all employees working in Social Security Organization of Ardabil consisting of 400. The method used for sampling is simple random sampling. To collect the information in the first step of the research the library method has been used. In this research the data has been collected through standard questionnaires. Then, via descriptive and inferential statistics the research data has been characterized and regarding the spatial scaling of the measurement to test the hypothesis the, correlation analysis of Pearson has been used and also to specify the reliability of the questionnaire the Chronbach's Alpha has been taken in use and the SPSS software to analyze the data also. The findings resulted from the study showed that there is a significant relation between the factors concerning employees' efficiency with knowledge management and the cultural intelligence and all hypotheses was confirmed.

• Journal of Korean Academy of Nursing
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• v.49 no.3
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• pp.307-316
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• 2019

Purpose: This study was conducted to investigate the influence of emotional expressivity, emotional intelligence, affectivity, job autonomy, social support, and emotional labor on clinical nurses' individual well-being and to provide guidelines for interventions and strategies for its improvement. Methods: The sample consisted of 207 nurses recruited from a general hospital in Korea. The participants completed a structured self-report questionnaire comprising measures of emotional expressivity, emotional intelligence, positive affectivity, negative affectivity, job autonomy, supervisor support, coworker support, deep acting, surface acting, emotional exhaustion, and job satisfaction. Data were analyzed using SPSS statistics 22.0 and AMOS 22.0. Results: The final model was a good fit for the data based on the model fit indices. In the path analysis, surface acting, negative affectivity, supervisor support, and coworker support had statistically significant effects on emotional exhaustion, explaining 29.0% of the variance. Deep acting, emotional exhaustion, positive affectivity, and emotional intelligence had statistically significant effects on job satisfaction, explaining 43.0% of the variance. Conclusion: Effective strategies to improve clinical nurses' individual well-being should focus on surface acting, deep acting, affectivity, social support, and emotional intelligence. The results of this study can be utilized as base data to manage emotional labor and improve clinical nurses' individual well-being.

• Journal of Korean Academy of Fundamentals of Nursing
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• v.20 no.2
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• pp.157-167
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• 2013

Purpose: The purpose of this study was to investigate the effects of emotional labor, emotional intelligence and social support on job stress in clinical nurses. Methods: Participants were 123 clinical nurses and data were collected from October to December, 2011 and analyzed using descriptive statistics, t-test, ANOVA, Pearson correlation coefficients and multiple regression with SPSS 18.0. Results: A positive correlation was found between job stress and emotional labor. Emotional labor showed a significant negative correlation with emotional intelligence and social support, whereas a positive correlation was found between emotional intelligence and social support. The strongest predictor of job stress was emotional labor. In addition, institution satisfaction (dissatisfaction) and the reason for selecting the job (opportunities for service) accounted for 21% of variance in job stress. Conclusion: The results of this study suggest that it is important to manage emotional labor as well as to improve job satisfaction in order to reduce job stress in clinical nurses.