• 제목/요약/키워드: Smartphone Shopping Usage

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스마트폰 쇼핑 활용도가 인지적 나이, 사회적 관련성, 기술 신속 적응성을 통한 브랜드 충성도에 미치는 영향에 관한 연구 (A Study on the Effect of Smartphone Shopping Usage on Brand Loyalty through Cognitive Age, Social Relevance, and Rapid Technology Adaptation)

  • 나경수
    • 한국콘텐츠학회논문지
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    • 제22권9호
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    • pp.298-307
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    • 2022
  • 본 연구는 스마트폰 쇼핑 활용도를 구성하고 있는 잠재 연구 변인들을 통해 고객으로 하여금 자신들이 인지하고 있는 인지적 나이 수준에 따라 사회적 관련성과 기술 신속 적응성에 어느 정도의 영향을 미치고 있는가에 대한 인과관계를 검증하고, 이를 통해 궁극적으로 고객 자신들이 속해있는 세분시장 내에서 브랜드 충성도에 어떠한 영향을 미치는가에 대한 연구가설과 연구모형을 설정하고 검증하였다. 본 연구의 목적은 다음과 같다. 첫째, 스마트폰 쇼핑활용도와 이를 구성하고 있는 혁신성, 편의성, 유용성 그리고 쾌락성의 잠재 연구 변인들이 인지적 나이 수준에 어느 정도의 인과관계를 통하여 영향을 주고 있는가를 검증하였다. 둘째, 고객 자신들이 인지하고 있는 인지적 나이 수준에 따라 사회적 관련성과 기술 신속 적응성의 매개변인 간 어느 정도의 영향을 주고 있는지 인과관계를 검증하였으며, 셋째, 인지적 나이 수준에 따른 사회적 관련성 그리고 기술 신속 적응성을 통해서 고객들의 세분시장 내에서 브랜드 충성도에 영향을 미치는가에 대하여 인과관계를 검증하였다. 본 연구를 위해 수도권(서울 및 경기)을 중심으로 거주하고 있는 표본집단 350명을 대상으로 설문조사를 실시하였고, SPSS 23과 AMOS 23을 활용하여 표본의 인구통계학적 특성과 연구 변인들의 타당성 및 신뢰성 검증을 위하여 요인분석과 신뢰성 그리고 연구모형 검증을 하였다. 연구 결과 연구 변인들의 타당성 및 신뢰성과 가설 및 모형이 모두 적합한 것으로 나왔고 이에 대한 학문적 실무적 시사점을 제시하였다.

Acceleration of the Customer Education Paradox by a Smartphone

  • Lee, Ji-Eun;Zoe, Chou
    • International Journal of Contents
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    • 제11권1호
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    • pp.31-40
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    • 2015
  • This paper primarily intends to explore whether smartphones accelerate the customer education paradox. Smartphone usage is becoming a mainstream habit, and it is changing people's shopping experience and conventional practices, hence presenting new challenges to the market. A smartphone affects customers strongly when they are trying to choose a product/service among a variety of options, and making purchase decisions. With smartphones bringing such changes and challenges to the market, especially to the companies and stores, it is important to understand market trends in order to retain the loyalty of existing customers as well as to attract new buyers. Therefore, companies and stores should offer enhanced and better technical service quality, along with the use of tools such as QR codes. Further, mobile based websites would offer a suitable approach in assisting customers using smartphones to obtain better information of greater value. The results of this study imply that there is an opportunity for organizations to design various methods of imparting customer education by using smartphones, such as loading applications on a smartphone that lead to more information with good quality and present real benefits regarding the products/services.

20대 성인의 스마트폰 의존 관련 요인 (Factors Related to Smartphone Dependence among Adults in Their 20s)

  • 박정혜
    • 한국산학기술학회논문지
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    • 제21권8호
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    • pp.195-204
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    • 2020
  • 본 연구는 20대 성인의 스마트폰 의존 관련 요인을 확인하는 것을 목적으로 한다. 본 연구를 위하여 2017년 과학기술정보통신부와 한국정보화진흥원에서 실시한 스마트폰 과의존 실태조사 중 20대, 3,684명의 자료를 분석하였다. 자료분석은 빈도와 백분율, 평균과 표준편차, 독립표본 T 검증, Pearson 상관관계, 가중치를 적용한 위계적 다중 회귀분석을 사용하였다. 그 결과, 대상자들은 스마트폰 의존도가 증가할수록 스마트폰 사용시간(β=.18, p=.000)과 빈도(β=.04, p=.000), 게임(β=.15, p=.000), 영상시청(β=.09, p=.000), 모바일 쇼핑(β=.05, p=.000), 업무(β=.05, p=.010), 이메일(β=.13, p=.000), 스포츠 배팅(β=.07, p=.000)이 유의하게 증가하였다. 반면, 스마트폰으로 음악을 듣는 것(β=-.07, p=.000), 성인물 사용(β=-.07, p=.000)은 스마트폰 의존을 감소시키는 요인이었고, SNS(Social Networking Services)(β=.01, p=.358)와 메신저(β=-.02, p=.330)는 스마트폰 의존도의 유의한 관련 요인이 아니었다. 그러나 메신저는 대상자들이 가장 많이 사용하는 앱 유형이었고, 업무와 강한 상관관계를 가졌다(r=.55, p=.000). 본 연구를 통하여 20대 성인의 스마트폰 의존과 관련된 스마트폰 사용행태가 아동이나 청소년과 차이가 있음이 확인되었다. 이러한 결과는 20대 성인의 스마트폰 의존을 올바로 이해하고, 의존 조기발견과 예방 및 관리에 활용할 수 있을 것이다.

증강현실 콘텐츠 산업기술의 스마트폰 환경 모바일 아트 활용 가능성 (Availability of Mobile Art in Smartphone Environment of Augmented Reality Content Industrial Technology)

  • 김희영;신창옥
    • 한국콘텐츠학회논문지
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    • 제13권5호
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    • pp.48-57
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    • 2013
  • 스마트폰은 소통과 정보공유의 환경을 제공하는 동시에 모바일 기술과 모바일 아트 발전의 핵심적인 역할을 담당하고 있다. 특히 모바일 증강현실시대의 도래와 더불어 스마트폰 기술관련 연구는 박차를 더해가고 있으나, 증강현실콘텐츠 산업에 핵심적인 사용자 참여 유발에 대한 연구가 부족하여 이런 특징이 이미 발달한 모바일 아트 영역에서의 도움이 필수적이다. 따라서 본 연구는 국내에서 거의 연구되지 않았던 모바일 아트를 피처 폰 활용과 스마트폰 활용으로 분류하고 각각 가장 많이 사용된 세 가지 방식을 중심으로 작품 사례를 분석한다. 모바일 기기의 사운드와 이미지를 이용한 피처 폰 활용은 설치와 공연 방식, 싱글채널 비디오 아트 방식과 오감소통 방식으로 나눌 수 있다. 센서, 카메라, GPS와 증강현실을 이용한 스마트폰 활용은 위치기반 AR, 마커인식 AR과 무마커식 AR로 분류된다. 또한 모바일 증강현실 콘텐츠 산업별 활용 기술을 살펴본 결과 관광과 게임관련은 위치기반 AR, 교육과 의료관련은 마커인식 AR, 쇼핑관련은 무마커식 AR 등을 중심으로 혼합방식으로 활용됨을 알 수 있었다. 증강현실 콘텐츠 산업의 발달은 사용자의 적극적인 참여를 통한 지속적인 소통방식과 혼합기술방식을 활용하는 모바일 아트의 참조로 더욱 가속화될 것으로 예상된다. 향후 모바일 증강현실 산업기술의 발전 방향은 HMD(Head Mounted Display)의 소형화, 홀로그램기술과 인공지능의 접목을 예측하고 있으며 빅데이터와 소셜네트워크를 활용하여 증강현실의 기술적인 한계를 극복할 수 있을 것으로 기대된다.

모바일 앱 사용에 영향을 미치는 요인에 관한 연구: 앱 카테고리 간 상관관계를 중심으로 (Determinants of Mobile Application Use: A Study Focused on the Correlation between Application Categories)

  • 박상규;이동원
    • 지능정보연구
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    • 제22권4호
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    • pp.157-176
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    • 2016
  • 스마트폰, 태블릿PC와 같은 모바일 기기의 확산과 더불어 앱의 보급도 크게 늘어나면서 우리 일상의 다양한 분야에서 활용되고 있다. 게임, 생활, 엔터테인먼트, 정보, 전자상거래 등 다양한 종류의 수많은 앱이 생겨나고 있으나, 그들 중 대부분이 사용자의 구매 선택조차 받지 못하고 있으며, 구매가 이루어진 이후에도 많은 수는 오랫동안 사용되지 않고 외면당하고 있다. 사용자가 앱을 선택하고 사용하는 데에 영향을 미치는 요인을 찾는 연구는 사용자에게 적합한 앱을 선별적으로 추천하는 데에 활용됨으로써 마케팅 효과를 높일 수 있다는 점에서 앱 개발자나 배포자 및 사용자 모두에게 기여하는 실무적 가치가 크다고 할 수 있을 것이다. 이런 관점에서, 본 연구는 앱의 사용에 영향을 미치는 요인이 앱 유형별로 어떻게 달라지는지를 파악하려는 목적에서 수행되었다. 앱 사용에 영향을 미치는 요인으로서 사용자의 인구통계학적 특성뿐만 아니라 사용자가 앱을 구매하고 사용한 경험, 구매 시 참고한 앱에 대한 객관적 평가인 별점, 마케팅의 수단으로서 상품의 소개 화면에 노출되는 배지(Badge)의 영향을 살펴보았다. 사용자의 앱 선택에 영향을 미치는 요인에 대한 기존 연구들은 대부분 설문에 대한 응답 결과를 분석에 사용함으로써 사용기록이 정확히 반영하지 못하는 한계점을 갖는 반면, 본 연구는 특정한 기간 동안 사용자의 실제 사용기록 전체를 측정하고 수집하여, 이 데이터를 기반으로 분석을 실시했다는 점에서 큰 의의를 갖는다고 할 수 있다. 사용자가 자신의 모바일 기기에 설치된 다양한 앱을 설치해놓고 이들 중 자신의 필요에 적합한 것을 선택하여 사용하게 되는데, 이 선택에 영향을 미치는 요인이 카테고리 별로 다를 것이라는 점을 고려하여, 다변량 프로빗 모형을 활용하여 분석을 실시하였다. 분석결과로 앱 사용에 영향을 미치는 요인이 앱 카테고리 별로 달라지는 것과 앱 카테고리 선택 간의 상관관계를 제시하였으며, 사용자의 앱사용 목적에 따라 쾌락성(Hedonic)과 실용성(Utilitarian)으로 구분지어 설명하였다.

스마트폰 위치기반 어플리케이션의 이용의도에 영향을 미치는 요인: 프라이버시 계산 모형의 적용 (Factors Influencing the Adoption of Location-Based Smartphone Applications: An Application of the Privacy Calculus Model)

  • 차훈상
    • Asia pacific journal of information systems
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    • 제22권4호
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    • pp.7-29
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    • 2012
  • Smartphone and its applications (i.e. apps) are increasingly penetrating consumer markets. According to a recent report from Korea Communications Commission, nearly 50% of mobile subscribers in South Korea are smartphone users that accounts for over 25 million people. In particular, the importance of smartphone has risen as a geospatially-aware device that provides various location-based services (LBS) equipped with GPS capability. The popular LBS include map and navigation, traffic and transportation updates, shopping and coupon services, and location-sensitive social network services. Overall, the emerging location-based smartphone apps (LBA) offer significant value by providing greater connectivity, personalization, and information and entertainment in a location-specific context. Conversely, the rapid growth of LBA and their benefits have been accompanied by concerns over the collection and dissemination of individual users' personal information through ongoing tracking of their location, identity, preferences, and social behaviors. The majority of LBA users tend to agree and consent to the LBA provider's terms and privacy policy on use of location data to get the immediate services. This tendency further increases the potential risks of unprotected exposure of personal information and serious invasion and breaches of individual privacy. To address the complex issues surrounding LBA particularly from the user's behavioral perspective, this study applied the privacy calculus model (PCM) to explore the factors that influence the adoption of LBA. According to PCM, consumers are engaged in a dynamic adjustment process in which privacy risks are weighted against benefits of information disclosure. Consistent with the principal notion of PCM, we investigated how individual users make a risk-benefit assessment under which personalized service and locatability act as benefit-side factors and information privacy risks act as a risk-side factor accompanying LBA adoption. In addition, we consider the moderating role of trust on the service providers in the prohibiting effects of privacy risks on user intention to adopt LBA. Further we include perceived ease of use and usefulness as additional constructs to examine whether the technology acceptance model (TAM) can be applied in the context of LBA adoption. The research model with ten (10) hypotheses was tested using data gathered from 98 respondents through a quasi-experimental survey method. During the survey, each participant was asked to navigate the website where the experimental simulation of a LBA allows the participant to purchase time-and-location sensitive discounted tickets for nearby stores. Structural equations modeling using partial least square validated the instrument and the proposed model. The results showed that six (6) out of ten (10) hypotheses were supported. On the subject of the core PCM, H2 (locatability ${\rightarrow}$ intention to use LBA) and H3 (privacy risks ${\rightarrow}$ intention to use LBA) were supported, while H1 (personalization ${\rightarrow}$ intention to use LBA) was not supported. Further, we could not any interaction effects (personalization X privacy risks, H4 & locatability X privacy risks, H5) on the intention to use LBA. In terms of privacy risks and trust, as mentioned above we found the significant negative influence from privacy risks on intention to use (H3), but positive influence from trust, which supported H6 (trust ${\rightarrow}$ intention to use LBA). The moderating effect of trust on the negative relationship between privacy risks and intention to use LBA was tested and confirmed by supporting H7 (privacy risks X trust ${\rightarrow}$ intention to use LBA). The two hypotheses regarding to the TAM, including H8 (perceived ease of use ${\rightarrow}$ perceived usefulness) and H9 (perceived ease of use ${\rightarrow}$ intention to use LBA) were supported; however, H10 (perceived effectiveness ${\rightarrow}$ intention to use LBA) was not supported. Results of this study offer the following key findings and implications. First the application of PCM was found to be a good analysis framework in the context of LBA adoption. Many of the hypotheses in the model were confirmed and the high value of $R^2$ (i.,e., 51%) indicated a good fit of the model. In particular, locatability and privacy risks are found to be the appropriate PCM-based antecedent variables. Second, the existence of moderating effect of trust on service provider suggests that the same marginal change in the level of privacy risks may differentially influence the intention to use LBA. That is, while the privacy risks increasingly become important social issues and will negatively influence the intention to use LBA, it is critical for LBA providers to build consumer trust and confidence to successfully mitigate this negative impact. Lastly, we could not find sufficient evidence that the intention to use LBA is influenced by perceived usefulness, which has been very well supported in most previous TAM research. This may suggest that more future research should examine the validity of applying TAM and further extend or modify it in the context of LBA or other similar smartphone apps.

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소셜 미디어에서 정보공유를 위한 애착의 매개역할: 사회적 자본이론 관점 (Mediating Roles of Attachment for Information Sharing in Social Media: Social Capital Theory Perspective)

  • 정남호;한희정;구철모
    • Asia pacific journal of information systems
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    • 제22권4호
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    • pp.101-123
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    • 2012
  • Currently, Social Media, it has widely a renown keyword and its related social trends and businesses have been fastly applied into various contexts. Social media has become an important research area for scholars interested in online technologies and cyber space and their social impacts. Social media is not only including web-based services but also mobile-based application services that allow people to share various style information and knowledge through online connection. Social media users have tendency to common identity- and bond-attachment through interactions such as 'thumbs up', 'reply note', 'forwarding', which may have driven from various factors and may result in delivering information, sharing knowledge, and specific experiences et al. Even further, almost of all social media sites provide and connect unknown strangers depending on shared interests, political views, or enjoyable activities, and other stuffs incorporating the creation of contents, which provides benefits to users. As fast developing digital devices including smartphone, tablet PC, internet based blogging, and photo and video clips, scholars desperately have began to study regarding diverse issues connecting human beings' motivations and the behavioral results which may be articulated by the format of antecedents as well as consequences related to contents that people create via social media. Social media such as Facebook, Twitter, or Cyworld users are more and more getting close each other and build up their relationships by a different style. In this sense, people use social media as tools for maintain pre-existing network, creating new people socially, and at the same time, explicitly find some business opportunities using personal and unlimited public networks. In terms of theory in explaining this phenomenon, social capital is a concept that describes the benefits one receives from one's relationship with others. Thereby, social media use is closely related to the form and connected of people, which is a bridge that can be able to achieve informational benefits of a heterogeneous network of people and common identity- and bonding-attachment which emphasizes emotional benefits from community members or friend group. Social capital would be resources accumulated through the relationships among people, which can be considered as an investment in social relations with expected returns and may achieve benefits from the greater access to and use of resources embedded in social networks. Social media using for their social capital has vastly been adopted in a cyber world, however, there has been little explaining the phenomenon theoretically how people may take advantages or opportunities through interaction among people, why people may interactively give willingness to help or their answers. The individual consciously express themselves in an online space, so called, common identity- or bonding-attachments. Common-identity attachment is the focus of the weak ties, which are loose connections between individuals who may provide useful information or new perspectives for one another but typically not emotional support, whereas common-bonding attachment is explained that between individuals in tightly-knit, emotionally close relationship such as family and close friends. The common identify- and bonding-attachment are mainly studying on-offline setting, which individual convey an impression to others that are expressed to own interest to others. Thus, individuals expect to meet other people and are trying to behave self-presentation engaging in opposite partners accordingly. As developing social media, individuals are motivated to disclose self-disclosures of open and honest using diverse cues such as verbal and nonverbal and pictorial and video files to their friends as well as passing strangers. Social media context, common identity- and bond-attachment for self-presentation seems different compared with face-to-face context. In the realm of social media, social users look for self-impression by posting text messages, pictures, video files. Under the digital environments, people interact to work, shop, learn, entertain, and be played. Social media provides increasingly the kinds of intention and behavior in online. Typically, identity and bond social capital through self-presentation is the intentional and tangible component of identity. At social media, people try to engage in others via a desired impression, which can maintain through performing coherent and complementary communications including displaying signs, symbols, brands made of digital stuffs(information, interest, pictures, etc,). In marketing area, consumers traditionally show common-identity as they select clothes, hairstyles, automobiles, logos, and so on, to impress others in any given context in a shopping mall or opera. To examine these social capital and attachment, we combined a social capital theory with an attachment theory into our research model. Our research model focuses on the common identity- and bond-attachment how they are formulated through social capitals: cognitive capital, structural capital, relational capital, and individual characteristics. Thus, we examined that individual online kindness, self-rated expertise, and social relation influence to build common identity- and bond-attachment, and the attachment effects make an impact on both the willingness to help, however, common bond seems not to show directly impact on information sharing. As a result, we discover that the social capital and attachment theories are mainly applicable to the context of social media and usage in the individual networks. We collected sample data of 256 who are using social media such as Facebook, Twitter, and Cyworld and analyzed the suggested hypotheses through the Structural Equation Model by AMOS. This study analyzes the direct and indirect relationship between the social network service usage and outcomes. Antecedents of kindness, confidence of knowledge, social relations are significantly affected to the mediators common identity-and bond attachments, however, interestingly, network externality does not impact, which we assumed that a size of network was a negative because group members would not significantly contribute if the members do not intend to actively interact with each other. The mediating variables had a positive effect on toward willingness to help. Further, common identity attachment has stronger significant on shared information.

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