• 디지털융복합연구
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• 제10권6호
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• pp.141-152
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• 2012

본 연구는 컨버전스 유형별 비즈니스모델 개발을 위한 혁신도구 비교 연구이다. 먼저 문헌고찰을 통하여 컨버전스 유형, 비즈니스 모델, 혁신도구에 대한 기존연구를 학습하고. 이를 근거로 컨버전스 환경 하에서 혁신적 비즈니스모델을 개발하기 위해 혁신도구를 이용한 비즈니스모델 개발 개념인 컨버전스-비즈니스-혁신도구 큐브(CBI Cube) 모형을 개발하였다. 이 개념의 구체화를 위해 전문가집단을 대상으로 한 델파이(DelPhi)기법과 AHP기법을 적용하여 CBI Cube 모형의 구성인자를 도출하고 비즈니스모델 개발을 위한 혁신도구의 상대적 우선순위를 비교하였다. 본 연구를 통해 기존 비즈니스모델의 벤치마킹이나 단순 모방의 수준을 넘어 가치혁신형 비즈니스 모델의 개발이 가능하게 되어 혁신 제품 서비스의 개발 및 혁신 시장개발에 보다 쉽게 접근할 수 있게 될 것을 기대한다.

• 정보처리학회논문지D
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• 제13D권5호
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• pp.691-698
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• 2006

기업은 지속적인 경쟁 우위를 확보하기 위해 전략을 수립하고 추진하는 과정에서 변화가 심한 시장의 소리를 정확히 수집할 수 있는 역량과 이를 위한 비즈니스 프로세스의 구축 및 관리를 해야 한다. 비즈니스 프로세스의 수립, 운영, 개선, 평가 등 프로세스와 관련된 전 과정에서 업무 규칙과 프로세스를 정의하고 측정하여 기업의 문화에 맞게 프로세스를 정확하고 효율적으로 수행할 수 있어야 한다. 본 논문에서는 기업에서 수행하는 업무에 대해 규칙과 프로세스를 룰로 정의하여 프로세스의 정확한 수행을 가능하게 하고자 한다. 또한, 프로세스 수행의 주체인 개개인의 역량에 대한 정확한 데이터의 수집과 반영을 통해 프로세스 수행 결과에 대한 결함을 미리 예방할 수 있고 프로세스 개선점을 식별할 수 있는 기반 환경을 제안하였다. 이로써 룰로 표현한 업무 지식과 프로세스를 활용하여 높은 가시성을 확보할 수 있으며 철저한 측정 데이터 기반의 프로세스 개선을 통해 프로세스 중심의 업무 문화(혹은 시스템)를 조직에 정착시키는데 일조할 수 있다.

• Asia pacific journal of information systems
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• 제23권2호
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• pp.21-39
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• 2013

As the utilization of information technology and the turbulence of technological change increase in organizations, the adoption of IT outsourcing also grows to manage IT resource more effectively and efficiently. In this new way of IT management technique, service level management(SLM) process becomes critical to derive success from the outsourcing in the view of end users in organization. Even though much of the research on service level management or agreement have been done during last decades, the performance of the service level management process have not been evaluated in terms of final objectives of the management efforts or success from the view of end-users. This study explores the relationship between SLM maturity and IT outsourcing success from the users' point of view by a analytical case study in four client organizations under an IT outsourcing vendor, which is a member company of a major Korean conglomerate. For setting up a model for the analysis, previous researches on service level management process maturity and information systems success are reviewed. In particular, information systems success from users' point of view are reviewed based the DeLone and McLean's study, which is argued and accepted as a comprehensively tested model of information systems success currently. The model proposed in this study argues that SLM process maturity influences information systems success, which is evaluated in terms of information quality, systems quality, service quality, and net effect proposed by DeLone and McLean. SLM process maturity can be measured in planning process, implementation process and operation and evaluation process. Instruments for measuring the factors in the proposed constructs of information systems success and SL management process maturity were collected from previous researches and evaluated for securing reliability and validity, utilizing appropriate statistical methods and pilot tests before exploring the case study. Four cases from four different companies under one vendor company were utilized for the analysis. All of the cases had been contracted in SLA(Service Level Agreement) and had implemented ITIL(IT Infrastructure Library), Six Sigma and BSC(Balanced Scored Card) methods since last several years, which means that all the client organizations pursued concerted efforts to acquire quality services from IT outsourcing from the organization and users' point of view. For comparing the differences among the four organizations in IT out-sourcing sucess, T-test and non-parametric analysis have been applied on the data set collected from the organization using survey instruments. The process maturities of planning and implementation phases of SLM are found not to influence on any dimensions of information systems success from users' point of view. It was found that the SLM maturity in the phase of operations and evaluation could influence systems quality only from users' view. This result seems to be quite against the arguments in IT outsourcing practices in the fields, which emphasize usually the importance of planning and implementation processes upfront in IT outsourcing projects. According to after-the-fact observation by an expert in an organization participating in the study, their needs and motivations for outsourcing contracts had been quite familiar already to the vendors as long-term partners under a same conglomerate, so that the maturity in the phases of planning and implementation seems not to be differentiating factors for the success of IT outsourcing. This study will be the foundation for the future research in the area of IT outsourcing management and success, in particular in the service level management. And also, it could guide managers in practice in IT outsourcing management to focus on service level management process in operation and evaluation stage especially for long-term outsourcing contracts under very unique context like Korean IT outsourcing projects. This study has some limitations in generalization because the sample size is small and the context itself is confined in an unique environment. For future exploration, survey based research could be designed and implemented.