• 제목/요약/키워드: Shopping Store

검색결과 597건 처리시간 0.024초

전자상거래시 고객만족 결정요인에 관한 연구 (The Determinants of Customer Satisfaction In Electronic Commerce.)

  • 조현철;심규열
    • 마케팅과학연구
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    • 제7권
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    • pp.261-281
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    • 2001
  • 정보통신기술의 발달과 정보통신 네트워크의 확산으로 인해 기존의 경제활동 방법과 거래수단, 거래대상과 범위는 커다란 변화를 맞이하고 있다 인터넷 상거래가 제공하는 많은 혜택 측 비용효율성, 구매편리성, 소비시간의 경제성, 다양한 제품의 검색기능성 등온 종래 의 상거래에 대한 인식과 개념에 대한 일대 변혁올 가져오고 있다. 전자상거래 시장의 성장과 전망은 조사방식과 조사기관 별로 다른 결과를 보여주고 있는데, 국내 쇼핑몰 업체수 의 변화를 보면 빠르게 진입과 퇴출이 발생하는 불안전성을 보이고 있다. 그러나 전반적으 로는 시간의 흐톰에 따라 인터넷을 통한 기업간 전자상거래 및 기업 소비자간 전자상거래 시장규모가 급격히 증가하고 있는 것만은 틀림이 없는 현상이다. 그러나 인터넷이 생활의 일부가 된 지금 인터넷은 단지 시간과 공간을 초뭘하여 전세계로 열려있다는 가능성한을 제시할 뿐, 인터넷 쇼핑몰올 운영하는데 있어서 성과는 매우 다양하게 나타나고 있다. 따라 서 본연구에서는 전자상거래 이용시 인터넷 통신 환경, 상품/서비스에 대한 위험, 주문과정 에서의 편의성, 보안과정상의 위힘 요인이 인터넷 쇼핑몰 이용자 안족에 영향을 미치는 영 향을 실증분석을 통해 검토해 보았다. 실증분석 결과, 인터넷 쇼핑몰 이용자 만족에 영향을 미치는 요인들이 상대적 크기를 살펴본 결파 편의성이 이용자의 만족에 가장 큰 영향올 미치는 것으로 나타났다. 즉 인터넷을 통하여 상품이나 서비스를 제공받는 고객들은 인터넷 의 편리함이 고객만족의 결정에 가장 큰 영향을 미치는 것을 확인할 수 있었으며 인터넷 쇼핑시 소비자가 지각하는 상품이나 서비스에 대한 위험과 보안상의 위헝울 어떻게 제거하 느냐의 문제도 인터넷 쇼핑몰 기업측면에서 중요시해야할 요인으로 나타났다.

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한국형 건강 편의식 개발 방향 도출을 위한 소비자의 식행동 및 인식 조사 (Consumer Trends on Dietary and Food Purchasing Behaviors and Perception for the Convenience Foods)

  • 윤선;손경희;곽동경;김정수;권대중
    • 한국식생활문화학회지
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    • 제13권3호
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    • pp.197-206
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    • 1998
  • 본 연구는 서울과 경기 지방의 주부들을 대상으로 식생활 행동과 편의식에 대한 인식도를 조사함으로써, 한국형 건강 편의식 개발 방향 도출에 필요한 기초 자료를 얻고자 시도되었다. 본 연구를 위하여 710명의 주부들이 응답한 설문지가 통계학적으로 분석되었다. 설문지는 일반 사항, 식생활 및 식품 구매 행동과 편의식에 대한 인식도에 관한 문항들로 구성되었다. 일반 사항 중 연령, 취업 여부, 라이프스타일이 응답자의 식행동과 편의식에 대한 인식에 유의적인 영향을 미치는 인자임이 규명되었다. 식생활 전반에 대한 책임을 맡고 있는 것은 주부들이었으나, 이들의 대부분이 식사준비에 대해 즐겁다기보다 부담을 느끼고 있는 것으로 나타났다. 이러한 태도는 다른 연령군, 취업 여부, 라이프 스타일군에서 유의적인 차이를 보였다. 장보기 빈도는 필요할 때마다 1주일에 $2{\sim}3$번이 가장 높았다. 또한 미리 식단 계획을 하기보다는 장볼 때 즉흥적으로 하는 경향이 뚜렷했다. 식품 구입시 가격보다는 품질을 중요시하고 있었다. 소비자들은 현재 시판되고 있는 손질된 야채나 조리된 식품에 대해 만족하지 못하고 있었다. 그러나 품질이 우수한 편의식 개발에 대한 요구도는 높은 것으로 나타났다.

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여고생의 자아개념에 따른 의복구매행동 특성 (A Study on Clothing Buying Pattern of Korean High School Girls by their Self-concept)

  • 황춘섭
    • 복식
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    • 제43권
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    • pp.169-186
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    • 1999
  • The objectives of the present study were to investigate the relationship between self-concept and clothing buying pattern in accordence with their self-concept. The method employed to conduct this study was normative-descriptive survey using questionnaires. Subjects were 438 high school girls in Seoul and the survery was implemented from the begining of May 1998 to the end of June 1998. The questionnaires were completed by students during class. Mean Standard Deviation Chi-Squeare and t-test were employed to analize the data gathered. The results are summarzed as follows: (1) The group who has the higher score in total positive self, self identity self satisfacton self behavior physcial self moral ethical self personal self and family self cares more about economical efficiency of clothing than the group who has the lower score. (2) The group who has the higher score in total positive self, self satisfaction personal self and family self attachs greater importance to the practical use of clothing than those who scored lower with in said categories of self concept. (3) The group who has the higher total positive self score cares originality more than the group who has the lower score when they purchase outdoor garment. (4) The group who has the lower social self score cares modesty and ostentation more than the group who scored higher in social self. (5) The group who has the higher score in positive self behavior personal self and family self cares about convenence in care and maintenance of the clothing than the group has the lower score. (6) Friends buying and use experiences of herself and the observation of other's attire are the main source of fashion information for the present Korean high school girls. The group who has the higher score in total positive self personal self family self, self identity self satisfactio self behavior used their own experiences more often as a source of fashion information than those who scored lower with in said categories of self concept. The group who has the higher score of total positive self personal self family self, self identity self satisfaction self behavior uses family members more often as a source of fashion information than those who scored lower with in said categories of self concept. The group who has the higher score in self identity and self behavior uses store displays more often than the group who scored lower. (7) Bonded processing goods stores or fancy goods shops(haberdashery) located in trendy shopping district discount stores and outlet stores of the famous manufactures are main places where Korean high school girls buy their outdoor garments. The group who has the higher score in social self, self identity and personal self uses department stores more often and rerely shops at bonded processing goods stores of fancy goods shops located in thendy shopping district compared to those who scored lower with in said categories of self concept.

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대형 유통업체 영업 규제가 농수산업에 미치는 영향 분석 (An Analysis of the Effects of Large-scale Retailer Operation Regulations on Agriculture and Fisheries)

  • 김동환;류상모
    • 유통과학연구
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    • 제12권2호
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    • pp.73-79
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    • 2014
  • Purpose - The Korean government has revised the distribution industry development law to regulate large-scale retailer operations to protecting medium- and small-scale retailers and traditional markets. According to the revised law, large-scale retailers must follow regulations on operating hours and compulsory store closures two days per month. Based on the revised distribution industry development law, most local governments regulate operation hours and they have adopted compulsory closure programs for large-scale retail stores. However, it is argued that fresh food producers suffer from a decrease in sales based on the compulsory closure of stores operated by large-scale retailers. Large-scale retailers reduce their fresh food orders from agricultural and fishery producers because of the compulsory store closures. Fresh food producers also suffer from a decrease in prices because reduced orders lead to a decrease in auction prices based on the availability of excess goods in wholesale markets. This paper investigates the effects of operation regulations for large-scale retailers on agricultural producers by surveying agricultural and fishery producer organizations. Research design, data, methodology - A survey was conducted on 117 producer organizations of fruits and vegetables, cereals, fisheries, and livestock products from September 10 to October 4, 2012. Survey items are annual sales, shares of sales accounted for by large-scale retailers, reduction of orders and prices from large-scale retailers, methods to deal with the sales reduction, unfair trade practices of large-scale retailers, opinion of the large-scale retailer regulations, and so on. The average sales of the sampled producer organizations are 13.7 billion won and the average share of sales accounted for by large-scale retailers is 35.4%. Results - Survey results show that the sample producer organizations' sales decreased 10.1% because of the compulsory closures of stores operated by large-scale retailers. It is estimated that the total sales of producer organizations decreased 371.2 billion won because of the regulations on the operation of large-scale retailers. In addition to the direct effect of a sales decrease due to order reduction, agricultural and fishery producer organizations suffered from the secondary effect of price reduction in wholesale markets. When orders from large-scale retailers decreased, most agricultural and fishery producer organizations shipped redundant products to wholesale markets, decreasing auction prices. It was estimated that the price received decreased 21.9% when sold in other marketing channels. As producer organization sales decreased, it was reported that the labor force employed by producer organizations also decreased by 15.1%. Therefore, we can conclude that the regulations for large-scale retailer operations resulted in negative impacts on agricultural producers. Conclusions - Although the sales reduction due to the regulations for large-scale retailer operations are not great, the cumulative effects due to the continued compulsory closure of stores operated by large-scale retailers could be great. This paper suggests governmental programs that could help agricultural producer organizations to find new and effective marketing channels such as direct marketing, farmers' markets, exports, Internet shopping, and so on.

보안경비 이용자의 고객접점서비스, 내적반응, 소비행동의 구조적 관계 (Structural Relationship between Customer Access Service, Internal Response, and Consumption Behavior of Security Expenditure Users)

  • 김인재
    • 시큐리티연구
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    • 제62호
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    • pp.321-346
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    • 2020
  • 이 연구는 보안경비 이용자의 고객접점서비스, 내적반응과 소비행동간 간의 관계를 구조모형을 통해 규명하는 것이 목적이다. 이 연구는 보안경비 서비스를 이용하는 구매자의 실증적인 대면이 되는 접점서비스의 중요성을 파악하고 이에 따른 소비자의 반응과 소비행동의 관계를 규명함으로서 보안경비 산업 발전에 기여할 수 있다는 점에서 의미가 있다할 것이다. 연구대상은 충청남도 천안시 및 아산시의 상가 밀집지역을 중심으로 보안경비서비스를 이용하고 있는 점포로 하고 여기서 점포 대표 및 직원 375명을 선정하여 연구를 수행하였다. 조사도구는 국내·외 선행연구를 기초로 하여 연구의 목적에 맞게 수정하여 사용하였다. 자료처리는 SPSS 25.0과 AMOS 25.0 두 가지 통계프로그램을 이용하여 빈도 분석, 탐색적 요인분석, 신뢰도 분석, 확인적 요인분석, 구조모형분석을 실시하였다. 통계적 유의 수준은 .05로 설정하여 분석하였으며, 자료 분석을 통하여 다음과 같은 결론을 얻었다. 첫째, 보안경비 이용자의 고객접점서비스는 소비행동에 정(+)의 영향을 미친다. 둘째, 보안경비 이용자의 고객접점서비스는 내적반응에 정(+)의 영향을 미친다. 셋째, 보안경비 이용자의 내적반응은 소비행동에 정(+)의 영향을 미친다. 넷째, 보안경비 이용자의 고객접점서비스와 소비행동 간의 매개효과로써 내적반응은 정(+)의 영향을 미친다.

기혼여성의 라이프스타일 유형에 따른 웰빙지향 식품에 대한 중요도 및 구매만족도 (The Level of Importance of Well-being Foods and the Level of Satisfaction Depending on Married Women's Lifestyle)

  • 한성희
    • 가족자원경영과 정책
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    • 제14권4호
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    • pp.239-262
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    • 2010
  • This study looks at the patterns of married women's lifestyles and verifies whether there are differences in their preferences, the will to continue shopping, and the importance of healthy foods. The paper analyzes the relative influence of each lifestyle pattern on the level of satisfaction with healthy foods. The results of the analysis of this study are as follows. To find patterns in the lifestyles of married women ages 20s to 50s, the factors were analyzed and five lifestyle patterns were extracted: health managing type, fashion pursuing type, self-expressing type, family-oriented type, and eco-friendly type. If we examine the purchasing of healthy foods for each lifestyle, women with a self-expressing lifestyle gain more information from news articles, books, and salespeople than from other information sources. Women of the health managing, family-oriented, and eco-friendly types had high purchasing frequencies and amounts. A cluster analysis was carried out to categorize the different groups being investigated into lifestyle types. They were categorized into the four clusters: active multiple-oriented type; fashion, self-expressing compromising type; passive well-being oriented type; and family and health managing type. It has been verified that there are differences among the clusters in terms of the level of importance of products, contributions to health, as well as distribution and management of healthy foods. To be more specific, the level of importance of the products as well as their distribution and management manifested as being higher among the active multiple-oriented type and the family-oriented and health managing types. The level of importance of contributions to health scored high among all groups, except the passive well-being oriented type. The active multiple-oriented type and the family-oriented and health managing types showed a high level of preference and will to continue purchasing healthy foods, while the fashion and self-expressing compromising types and passive well-being oriented type showed a low level of preference and will. In order to find patterns in the level of satisfaction with healthy foods, three factors were analyzed: credibility of labels, contributions to health, and satisfaction with the store. The factors that had the greatest influence on the total level of satisfaction was the credibility of labels for the family-oriented lifestyle; a product's contribution to health for the health managing lifestyle; and the store for the fashion pursuing lifestyle.

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라이브 스트리밍 전자 상거래에서 소비자 신뢰에 영향을 미치는 요인에 관한 연구 (Research on factors influencing consumer trust in livestreaming e-commerce)

  • 려효영;심재연
    • 산업진흥연구
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    • 제8권3호
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    • pp.181-199
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    • 2023
  • 전자상거래는 전통적인 그래픽 및 텍스트 형식에서 짧은 동영상 및 라이브스트리밍 형식으로 업그레이드되고 있다. 라이브 전자상거래는 정보전달 및 상품전시의 내용과 형식을 풍부하게 하고 소비자의 쇼핑경험을 향상시키며 점차 새로운 소비패턴이 되고 있다. 그러나 생방송 전자상거래의 발전에는 허위선전, 위조상품, 각종 부정적인 사건 등으로 라이브스트리밍 전자상거래에 대한 소비자의 신뢰도에 심각한 영향을 미치고 있다. 신뢰는 라이브스트리밍 전자상거래의 핵심 경쟁요소이다. 본 논문에서는 신뢰이론에 대한 선행연구를 기반으로 라이브커머스의 "사람, 상품, 장면" 특성 요소를 결합하여 라이브커머스의 신뢰도 모형을 구축하고 가설을 세웠다. 설문조사를 통한 데이터 수집, 라이브커머스의 특성, 쇼호스트 특성, 브랜드 이미지, 제품 정보, 플랫폼 평판, 라이브 상황 및 신뢰성 경향 등의 요인이 소비자 신뢰도에 높은 긍정적인 영향을 미친다는 것을 증명하였다. 연구결과로 매장특성지표를 구축하고, 바람직한 쇼호스트의 특성을 창출하며, 제품브랜드를 구축하고 선택하고, 제품정보를 유지하며, 특성에 적합한 라이브 플랫폼을 선택하고, 라이브 상황에 적절한 컨텐츠를 창출하는 등을 제언하였다.

DEA를 이용한 B2B 온라인 쇼핑몰 상품관리 효율성 증대 방안 (Improving the Utilization and Efficiency of B2B Online Store using DEA)

  • 구승환;박현기;장성용
    • 한국산학기술학회논문지
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    • 제15권7호
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    • pp.4237-4245
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    • 2014
  • 본 연구는 DEA 모형을 이용하여 B2B 온라인 쇼핑몰의 상품을 효율적으로 분류하고 운영하는 방법을 제시하였다. 이를 위해 실제 M사의 자료를 활용하여 분석을 수행하였으며, 카테고리를 분류하여 업무부하량을 산정하였다. 연구결과, DEA를 활용하여 상품을 분리해 관리할 경우 기존에 비해 업무 부하량이 평준화되는 것을 알 수 있었다. 또한 A분류에는 순이익이 가장 높은 카테고리들로 구성되어 있어 회사에서 주력으로 관리해야할 분류임을 알 수 있었다. B와 C분류의 업무는 상대적으로 중요도가 낮은 것으로 구성되어 있으며, 기존보다 업무 부하량도 줄어든 것을 알 수 있었다. 따라서 본 연구결과를 실제 업무에 반영한다면 효율적인 운영이 가능 할 것으로 사료된다.

리테일테인먼트에 따라 구매특성과 구매효용이 구매의도에 미치는 영향 (The Impact of Nature of Purchase and Purchase Utility on Purchase Intention According to Retailtainment)

  • 오현석;전홍식
    • 유통과학연구
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    • 제16권12호
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    • pp.57-68
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    • 2018
  • Purpose - The development of technologies lead the volume of sale on online market increase but an off-line shopping center is still a core component in the omni-channel strategy. It is generally thought that high-level retailtainment on brick and mortar store affects purchase intentions positively, but some previous studies dispute that and have reported that retailtainment does not affect purchase intentions. So we have studied the additional factors' effect - the nature of purchase and utility - with retailtainment. Research design, data, and methodology - There are 8 treatment groups which were assigned by the method of retailtainment (high vs. low), nature of purchase (essential vs. non-essential), and utility (acquisition vs. transaction). A total of 240 subjects (office workers = 163, 68%; undergraduates = 77, 32%; average age = 30s; female = 39%) were divided into groups and exposed to one of the eight scenarios. Participant's purchase intention was the dependent, and ANOVA and L-matrix were used to analyze for main and interactive effects between factors. Results - First, the main effect and interactive effect between retailtainment and the nature of purchase are significant. We also found that the contrast between essential and non-essential at low-level retailtainment is higher than that of high-level retailtainment. Second, in the case of retailtainment and utility, transaction utility under high-level retailtainment affects purchase intentions positively. Third, between the nature of the purchase and utility, the main effect of the nature of purchase and the interactive effect is significant, but the main effect of utility is not significant. In the case of non-essential goods, the purchase intention was high when transaction utility was provided but in the case of essential goods, acquisition utility increased purchase intentions. Finally, when transaction utility is given, purchase intentions of essential goods increase under low retailtainment, and the purchase intentions of non-essential goods increase under high retailtainment. Conclusions - When customers buy essential goods, discounts decrease purchase intentions. During the season for bargain sales, purchase intentions increase when retailtainment of essential goods is low, and retailtainment of non-essential goods is high.

유치원 아동의 의복구매와 치수 맞음새에 관한 연구 (A Study on Clothes Purchase and Size Fit for Kindergarten Children)

  • 장미나;이영숙;김순분
    • 한국의류산업학회지
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    • 제15권1호
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    • pp.116-129
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    • 2013
  • This research analyzes the status of clothes purchase and the size fit of the clothes for kindergarten children in the Daegu city area. The total of 344 questionnaires were analyzed. The summary and the conclusion are as follows: First, the frequency of accompanying children when purchasing appeared mostly 'sometimes accompany'. Second, the parents appeared 'sometimes reflect children's opinions'. Third, the main information source was 'store display'. The main place of purchase was large discount stores, internet home-shopping, and department stores (respectively) with significant differences in the age of the parent(p<.05) and monthly incomes(p<.001). In the clothes size selection, 72.1% of the parents selected 'one size larger' at time purchase and showed asignificant difference by monthly income. Repair-experience after purchase appeared in 31.4% of the samples because of the inadequate length and width of the clothes. The unfit clothes parts were in the order of pant length, sleeve length, waist part, jacket length, pant width, hip part, and crotch, which showed a significant difference in children based on gender. The salient purchasing point for child clothing was in the order of 'size fit', 'color and pattern', 'design' and 'convenience in action'. It is important to consider that kindergarten children need adequate size for growing and convenient pattern designs (that include materials at stretching parts) for positive acting because they are in a period of frequent activity and growth.