• 제목/요약/키워드: Service value

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일반용 전기설비의 원격 전기안전점검 모델을 활용한 전기안전 부가서비스 제공 방안에 관한 연구 (A Study on the Development of Value-Added Service Based on Remote Electrical Safety Inspection of Electrical Facilities for Private User)

  • 최명일;유재근;전정채;정용욱
    • 한국조명전기설비학회:학술대회논문집
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    • 한국조명전기설비학회 2008년도 춘계학술대회 논문집
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    • pp.365-368
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    • 2008
  • This paper introduce the model of remote monitoring system that combine information technology in electrical safety checks that has been done by professional staff. And for general use, electrical safety Value-Added Service using remote check data were presented. In the near future, If demand and interests of Value-Added Service will be increased, this will be a electrical safety Value-Added Service as an important role in the blind spot of country electricity disaster.

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도서 관광지의 선택속성, 서비스 가치, 만족도 및 행동의도 관계 연구: 추자도를 대상으로 (Selection Attributes on Behaviour Intention of Island Tourism : focused on Chuja region)

  • 최용복;부창산;김민철
    • 수산해양교육연구
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    • 제24권3호
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    • pp.406-415
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    • 2012
  • The objective of this paper was to analyze the relationships between the factors of selection attributes and the behavior intention focusing on Domestic tourists in Chuja island. This paper utilized the path analysis to investigate the factors of selection attributes affecting the visitors' satisfaction and re-visit intention through service value as mediating factor. This study showed the most important thing among the factors influencing service value in research model was 'uniqueness of island'. Finally, this paper presented that the selection attributes had affected overall satisfaction and re-visit intention through the mediation of service value. In addition, this study calculated total effect including indirect and direct effect of the choice attributes on behavior intention. This result can give the stakeholders related to Chujado island a implication for a better policy of tourism development.

위치기반 앱 서비스를 통한 인지된 가치와 평판 형성을 위한 소비자 지식 구조 (The Customer Knowledge Structure for Building Perceived Value and Reputation of Location-based App Service)

  • 손봉진;최재원
    • 지식경영연구
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    • 제18권1호
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    • pp.159-176
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    • 2017
  • Recently, the popularity of smartphones has led to a dramatic increase in the frequency of use of App(Application) services. LBS (Location-Based Service) App service adopts various methods such as push marketing and useful information by region through providing location-based service based on the location of the consumer. In particular, an enterprise or an App management company can provide necessary information to the consumer through the necessary information among the customer related knowledge information obtained by utilizing the location information of the consumer in real time. Nevertheless, since LBS is a service that can be performed only when the company obtains consent to provide location information voluntarily by the consumer, there is a case of privacy infringement due to consumers' use of personal information. The purpose of this study is to identify the characteristics of privacy related variables and the knowledge structure for consumer value formation based on the theory of privacy calculation. We also compared the characteristics of Korea with those of China in privacy issue. As a result of the analysis, it was confirmed that factors such as information utilization ability and information control ability were influential as a key factor of privacy calculation. In addition, perceived value influences the reputation of the LBS App service.

The Effect of Mongolian Mobile Banking Service Quality on User Satisfaction

  • DAGVADORJ BOLOR ERDENE;Min Jung Kang
    • International Journal of Internet, Broadcasting and Communication
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    • 제16권1호
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    • pp.226-232
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    • 2024
  • This study attempted to demonstrate the role of perceived value and trust in the relationship between mobile banking service quality and use satisfaction. A survey was conducted on customers of Mongolian banks, and an analysis was conducted based on the collected data With the development of the fintech industry, the Internet-based mobile banking market is striving to provide convenient services to consumers. The result led to the introduction of an online-oriented Internet bank that can operate 24 hours a day regardless of time and space. The characteristic of operating only with the Internet has a positive aspect of providing services quickly and conveniently, but at the same time, including concerns about security and personal information leakage. This can make you hesitate to use the service. Therefore, we attempted to find out how the quality of mobile banking service affects the perceived value and satisfaction of using trust. A survey was conducted to verify the contents of the research model and hypothesis. This is to secure data to be used for empirical analysis of research hypotheses. The survey was conducted with 124 consumers in Ulaanbaatar, the capital of Mongolia. Based on the analysis results, we understood the satisfaction of consumers using mobile banking and suggested ways for consumers to improve their actual satisfaction using mobile banking. Specifically, service quality sensitivity, security, convenience, and design had a positive effect on perceived value or trust, ultimately leading to consumer satisfaction.

통신서비스 품질을 고려한 신규 통신서비스 가입 시기에 대한 연구 (Optimal 3G Telecommunication Service Switching Time Considering Telecommunication Quality of Service)

  • 이종용;최강화;김수욱
    • 품질경영학회지
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    • 제36권3호
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    • pp.76-86
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    • 2008
  • This paper examines when a consumer in existent telecommunication 2G applies to new telecommunication service 3G from the viewpoint of an option pricing theory. To improve telecommunication quality of service, the consumer applies to 3G. The application means an exchange of 2G for 3G with extra costs such as searching and conversion costs. Since the option to exchange is a right that the consumer can exercise or not, application to 3G is deemed an exercise of the option to exchange at most suitable value of the option. The timing to exercise the option depends on the extra costs and the additional communication benefit from new telecommunication quality of service. These affect an optimal timing to apply to 3G. The optimal applying or switching timing to 3G is when an economic value of the option to exchange is equal to an economic value of the extra costs plus the additional telecommunication quality from new telecommunication service. The option analysis used in this paper is applicable to various industries.

훼손된 생태계의 복원을 통한 생태계 서비스의 회복: 채탄쓰레기 매립지 복원지의 사례 (Recovery of Ecosystem Service Functions through Ecological Restoration Practice: A Case Study of Coal Mine Spoils, Samcheok, Central Eastern Korea)

  • 오우석;이창석
    • 환경생물
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    • 제32권2호
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    • pp.102-111
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    • 2014
  • Ecological restoration is regarded as a major strategy for preventing biodiversity loss and thereby enhancing ecosystem service. This study was performed to evaluate ecosystem service value that the restored ecosystem provides. Ecosystem service was evaluated for provisioning and regulating services. The former service was evaluated by comparing similarities in a viewpoint of floristic composition to the reference site between the restored and the unrestored sites. Species composition of the restored site was found to be more similar to the reference site than that of the unrestored site and thereby restoration practice contributed for enhancing the provisioning service. Regulating service was evaluated based on microclimate control, soil amelioration, and improvement of water holding capacity. The value of ecosystem services in terms of microclimate control, soil amelioration, and improvement of water holding capacity was higher in the restored site than in the unrestored site. In consequence, ecological restoration of coal mine spoils contributed for enhancing the ecosystem service value of the corresponding site and thereby is rewarding the cost invested for restoration.

메타버스 서비스 진정성 구성 요인과 효과에 관한 연구: 메타버스 교육 서비스를 중심으로 (The Factors and Effects of Metaverse Service Authenticity: Focusing on the Metaverse Education Service)

  • 최대봉;송상연;배준수
    • Journal of Information Technology Applications and Management
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    • 제30권6호
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    • pp.53-68
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    • 2023
  • Through the COVID-19 pandemic, the demand for non-face-to-face communication systems has surged, leading to an increased prevalence of virtual interactions across various domains, such as tasks, meetings, orders and deliveries, and even student education. Against this backdrop, interest in the metaverse platform has been on the rise, with metaverse services like Zepeto, Roblox, and Minecraft expanding beyond gaming to encompass educational fields as well. This study aims to identify authenticity factors influencing metaverse platform-based educational services and examine their impact. The authenticity components are defined as integrity, empathy, interactivity, presence, and uniqueness. The study investigates the effects of these authenticity components on both service value and service satisfaction. To achieve this, a survey involving 320 metaverse users was conducted, and the model was subjected to statistical validation. The findings of this research underscore that perceiving metaverse education services, still in the early stages of introduction, as authentic educational methods for learners positively influences satisfaction with the educational service.This study holds significance as it lays the theoretical groundwork for enhancing the authenticity of educational services in virtual space. It defines and proposes authenticity elements for customer satisfaction in metaverse educational services, which are still in their nascent stages. Moving forward, it is anticipated that various studies will be conducted to enhance the value of metaverse education services and achieve higher customer satisfaction as customer experiences evolve and deepen.

관찰과 재현에 대한 예비 생물교사들의 가치지향점 -객관성을 중심으로- (Pre-service Biology Teachers' Value Orientation Related to Observation and Representation: Focus on Objectivity)

  • 신세인;이준기;하민수
    • 한국과학교육학회지
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    • 제36권4호
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    • pp.617-628
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    • 2016
  • 과학교육현장에서 이루어지는 과학적 실천(practice) 과정에는 다양한 암묵적 지식이 존재한다. 교사는 이 암묵적 지식을 학생들에게 지도하는데 있어 자신의 과학에 대한 가치지향점을 반영할 가능성이 높다. 따라서 이 연구에서는 현미경 세포 관찰 실험 상황에서 관찰 및 이미지 재현이라는 과학적 실천의 지도 과정에서 나타나는 예비교사들의 가치지향점을 확인해보고자 한다. 특히 이 연구에서는 과학적 관찰행동의 가장 큰 지향점인 객관성을 중심으로 예비교사들의 인식을 확인해보고자 한다. 이를 위하여 예비교사 50명에게 현미경 세포 관찰 실험에서 일어날 수 있는 상황에 대하여 자신의 생각을 서술하게 하였고, 서술한 자료들은 과학교육 전문가 2인의 반복적 비교분석을 통해 귀납적으로 범주화되었다. 그 결과 존재의 확인을 위한 수단으로서 관찰을 인식하는 '존재 확인 지향', 관찰은 객관적으로 이루어져야 한다는 '기계적 객관성 지향', 관찰의 주관적 성격을 인정하는 '학생의 주관성 지향', 관찰 대상과 표본 제작 및 관찰 과정에서 나타나는 인공적 산물을 구별하는 능력을 중시하는 '훈련된 판단 지향'의 4가지 유형을 확인할 수 있었다. 이 중 '기계적 객관성 지향' 유형이 예비 생물교사들에게 가장 많이 나타나 객관성이 관찰과 이미지 재현 행위에 대해 중요한 신념으로 작용함을 알 수 있었다. 또한 하나의 실험과 그 실험에 매개된 암묵적 지식에 대한 지도 과정에서 예비교사들의 다양한 가치지향점이 반영될 수 있음을 확인할 수 있었다. 교사들의 과학적 실천에 대한 이러한 가치지향점은 학생들의 지도행위와 평가에 직접적 영향을 미친다는 점에서 앞으로 교사교육에 많은 시사점을 줄 수 있을 것이다.

산업간 융합 서비스모델 개발 방법론 연구 (A Study of Development Methodology for Inter-Industry Collaboration Service Model)

  • 류귀진;권혁인
    • 한국IT서비스학회지
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    • 제8권4호
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    • pp.201-214
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    • 2009
  • Today many corporations converge clients' needs and IT technology, and then they are developing new service model in order to survive global situation. The changes of manufacturing industry from simple manufacture to industry for focus on services is getting speeded up, because not only growth of service part but also enlargement in creating value in services is expected. And services through collaboration with knowledge based service and only manufacturing industry is important. In this situation, this thesis is willing to propose methodology for Inter-Industry Collaboration Service Model. The proposed methodology includes procedures which develops service model, plans for Inter-Industry Collaboration Service Model and evaluating framework. Also, this applied case studies. I look forward to offering useful guideline on the proposed methodology in this study to corporations that try to create new service model through Inter-Industry Collaboration Service Model.

유비쿼터스의 특성에 따른 사용자 중심의 u-서비스 가치 분류체계 (Proposing User-Oriented u-Service Classification by Ubiquitous Characteristic)

  • 우혁준;이정훈;박소연
    • 한국IT서비스학회지
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    • 제10권2호
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    • pp.119-139
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    • 2011
  • The concept of ubiquitous is being applied on diverse industry fields as a new growth engine in Korea. With constructing u-City, new services which are called 'ubiquitous services' are developed actively. Even though there are active movement to develop u-service, there is no clear definition of what service can be defined as ubiquitous service. Given that this study proposes a u-service value classification framework focusing on services' characteristics. We conducted experts' group interviews to analyze new operating or developing services whether it can be ubiquitous. Study results show that some services are hard to be defined as u-service, so this study offers possible improvement alternative. The u-service value classification which offers clear definition of u-service can be used for the practitioners offering measurement framework of u-service level.