• Title/Summary/Keyword: Service valuation

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An Exploratory Study of Generative AI Service Quality using LDA Topic Modeling and Comparison with Existing Dimensions (LDA토픽 모델링을 활용한 생성형 AI 챗봇의 탐색적 연구 : 기존 AI 챗봇 서비스 품질 요인과의 비교)

  • YaeEun Ahn;Jungsuk Oh
    • Journal of Service Research and Studies
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    • v.13 no.4
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    • pp.191-205
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    • 2023
  • Artificial Intelligence (AI), especially in the domain of text-generative services, has witnessed a significant surge, with forecasts indicating the AI-as-a-Service (AIaaS) market reaching a valuation of $55.0 Billion by 2028. This research set out to explore the quality dimensions characterizing synthetic text media software, with a focus on four key players in the industry: ChatGPT, Writesonic, Jasper, and Anyword. Drawing from a comprehensive dataset of over 4,000 reviews sourced from a software evaluation platform, the study employed the Latent Dirichlet Allocation (LDA) topic modeling technique using the Gensim library. This process resulted the data into 11 distinct topics. Subsequent analysis involved comparing these topics against established AI service quality dimensions, specifically AICSQ and AISAQUAL. Notably, the reviews predominantly emphasized dimensions like availability and efficiency, while others, such as anthropomorphism, which have been underscored in prior literature, were absent. This observation is attributed to the inherent nature of the reviews of AI services examined, which lean more towards semantic understanding rather than direct user interaction. The study acknowledges inherent limitations, mainly potential biases stemming from the singular review source and the specific nature of the reviewer demographic. Possible future research includes gauging the real-world implications of these quality dimensions on user satisfaction and to discuss deeper into how individual dimensions might impact overall ratings.

System Design of High-Definition Media Transceiver based on Power Line Communication and Its Performance Analysis (전력선 통신 기반 HD급 미디어 전송 시스템 설계 및 성능 분석)

  • Kim, Ji-Hyoung;Kim, Kwan-Woong;Kim, Yong-K.
    • The Transactions of The Korean Institute of Electrical Engineers
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    • v.59 no.1
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    • pp.192-196
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    • 2010
  • Due to a development of a modem technology as Power Line Communication(PLC) over 200 Mbps, the high-speed multi-media data trasmission could be currently possible. The strength of the PLC has no more additional wiring work. PLC has also possible to high quality data transmission with currently electrical cable. It has a various strong point campare with existing wire and wireless communication technologies. In This paper we develop a high quality media transmitter-receiver based on merging the HomePlug AV, which is 200 Mbps class PLC technology and HDMI Interface technology. The video function was used for the VEDEO TEST GENERATOR in order to a property valuation. Smart Live 6 software were used for the assessment of audio property. As the result of measurement of the HD class images by capturing from the receiver of the PLC, the quality of images couldn't be confirm any deterioration, which has compared with original reflections. In case of audio part as the result of confirmation of the Phase, Magnitude, it has been confirmed that over 90% of nomal transmition and receiving of acoustic signal. It can be possible to have HD class Media service through the PLC.

A Study on the Economic Value Measurement of Domestic Monograph Full-Text Information Services (국내단행본 원문정보서비스의 경제적 가치 측정에 관한 연구)

  • Ryu, Hee-Kyeung;Lee, Doo-Young
    • Journal of the Korean Society for information Management
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    • v.23 no.4 s.62
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    • pp.111-128
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    • 2006
  • The purpose of this study is to measure economic value of full-text information services in order to determine whether it is worth for libraries to invest a large amount of money in constructing database to begin with. The study applied an contingent valuation method to measure its economic value. The imaginary scenarios are designed for estimation the value of Non-market-goods, estimation in advance and experts investigation are needed for rising the confidence level, double-bounded dichotomous choice is chosen in question method. The use value, which one user is willing to pay for domestic monograph full-text information services, was 836 won per one monograph. And, the annual non-use value was 236 won. The total annual economic value of all the students was 831 billion won.

Actual Utilization and Recognition of Electronic Picture Books: Based on the Comparison between In-Home Childcare Providers and ECE Students (전자그림책의 활용실태와 인식: 아이돌보미와 유아교육과 학생의 비교를 중심으로)

  • Oh, Yeon Joo;Kim, Ae Kyung;Han, You Me
    • Journal of Information Technology Applications and Management
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    • v.28 no.4
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    • pp.1-11
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    • 2021
  • The purpose of this study is to provide the basic information related to electronic picture books and implications for the development of high-quality in-home child care service programs by examining the perceptions and actual conditions of electronic picture books. A survey was conducted with 216 in-home childcare workers from the one Healthy Family Support Center who participated in the workshop on electronic picture books and 161 students from the Department of Early Childhood Education at two Universities as a comparison group. The findings are as follows. First, there was no difference between the two groups in recognition of ICT competencies and satisfaction with electronic picture books. Second, both groups viewed electronic picture books are effective in preparing for the information age and very positive in providing electronic picture books. Third, the valuation of electronic picture books in both groups was higher than that of paper picture books. Fourth, there was no significant difference between the two groups in valuing e-picture books by ICT competence. The results of this study provide implications for the development of systematic educational programs to enhance the job performance of in-home child providers, which will be expanded in the future, by examining ICT competencies, e-picture book actual utilization, and recognition between the in-home childcare providers and ECE students.

A Study on Veracity of Raw Data based on Value Creation -Focused on YouTube Monetization

  • CHOI, Seoyeon;SHIN, Seung-Jung
    • International Journal of Internet, Broadcasting and Communication
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    • v.13 no.2
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    • pp.218-223
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    • 2021
  • The five elements of big data are said to be Volume, Variety, Velocity, Veracity, and Value. Among them, data lacking the Veracity of the data or fake data not only makes an error in decision making, but also hinders the creation of value. This study analyzed YouTube's revenue structure to focus the effect of data integrity on data valuation among these five factors. YouTube is one of the OTT service platforms, and due to COVID-19 in 2020, YouTube creators have emerged as a new profession. Among the revenue-generating models provided by YouTube, the process of generating advertising revenue based on click-based playback was analyzed. And, analyzed the process of subtracting the profits generated from invalid activities that not the clicks due to viewers' pure interests, then paying the final revenue. The invalid activity in YouTube's revenue structure is Raw Data, not pure viewing activity of viewers, and it was confirmed a direct impact on revenue generation. Through the analysis of this process, the new Data Value Chain was proposed.

Efficient Reverse Skyline Processing using Branch-and-Bound (분기한정법을 이용한 효율적인 리버스 스카이라인 질의 처리)

  • Han, Ah;Park, Young-Bae
    • Journal of KIISE:Databases
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    • v.37 no.1
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    • pp.12-21
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    • 2010
  • Recently, "Service of information perspective" that is an important issue is that a company searches customers that interested in certain information and the company offers information to the customers. This service can gain high effects by low cost because of supporting selective information. In most recently, Reverse Skyline using Skyline Approximation(RSSA) is proposed to process services of information provider's perspective. RSSA has problem to defects about waste of processing time and memory. In this paper, Efficient Reverse Skyline(ERSL) Algorithm is proposed for Efficient processing the Skyline. ERSL is new Algorithm using Branch and Bound Skyline(BBS) reduces the waste of processing time and memory. When we execute the variety experimentation to valuation ERSL algorithm's capacity. It is proved the best efficient algorithm among the others because ERSL is flexibly kept the established capacity.

Study on the Purchase Intention for Traditional Food according to the Attractiveness of Traditional Food as a Tourism Resource (관광 자원으로서 전통 음식의 매력성에 따른 구매 의사에 관한 연구)

  • Park, Bo-Mi;Yoon, Yoo-Shik;Lee, Kyung-Hee
    • Journal of the East Asian Society of Dietary Life
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    • v.19 no.5
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    • pp.819-826
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    • 2009
  • The present study, we purposed to surveyed how much Korean natives' valuation of value traditional food as a tourism resource and their perception of traditional food, and to measured the attractiveness and potential of traditional food. For this purpose, we reviewed previously published studies research on traditional food and tourism resources, and conducted a questionnaire survey of urban citizens in Seoul on traditional food. Three hundred distributing 300 questionnaires were distributed and recovering 242 of them were returned. In this study, SPSS for Windows 16.0 was used for empirical analysis and the subjects' demographical characteristics were analyzed through frequency analysis. In addition, reliability analysis were performed to test the overall reliability of the empirical survey and collected data. Factor analysis was conducted to integrate variables, and the effect of the attractiveness of traditional food on purchase intention for traditional food was tested through multiple and simple regression analysis. Inquiring By surveying into the attractiveness of traditional food as a tourism resource, this study attempted to formulate a causal relation model among major variables, and examined the effects of the attractiveness of traditional food as a tourism resource on purchase intension based on Korean natives’ perception of and attitude toward traditional food, which is a Korean cultural heritage. Furthermore, and furthermore, made we provided suggestions for the improvement and development of traditional food.

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Development of a Competency-Based Master Gardener Coordinator Curriculum: Focusing on Public Service Rural Extension Workers

  • Kim, Ji-Sung;Han, Seung-Won
    • Journal of People, Plants, and Environment
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    • v.23 no.2
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    • pp.149-158
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    • 2020
  • The purpose of this study was to establish the role of master gardener coordinators and develop an education program to enhance their job competencies. To analyze and develop the new job of master gardener coordinator, we used the CBC method for curriculum development. The research findings can be summarized as follows. The analysis result of need and importance of education based on the performance level and demand level revealed 20 core competencies, which were classified into organizational education, learning by experience, individual learning, low-priority competencies for program development, with focus on the importance and need for education. The 17 courses are comprised of Eastern and Western Garden History, Understanding of Community Garden, Garden Aesthetics and Environmental Design, Master Gardener's Mission & Management, Garden Plants, and Garden Design and Practice etc. and the curriculum is 33 hours in total. The master gardener coordinator education program was conducted on 73 rural extension workers and the curriculum was evaluated by those who completed the program. The overall satisfaction was 4.29 and 97.1% of the trainees decided that the program would help them perform their duties. The analysis result discovered that all 20 core competencies increased after the program. As a result of conducting contingent valuation to determine the value of the program, willingness to pay (WTP) per hour was KRW 33,223 and the total WTP was KRW 1.096 million, which, when multiplied by 73 participants, is approximately KRW 80.008 million. This is relatively higher than the budget used (KRW 22.943 million), indicating that the program is worth it.

Impact of Net-Based Customer Service on Firm Profits and Consumer Welfare (기업의 온라인 고객 서비스가 기업의 수익 및 고객의 후생에 미치는 영향에 관한 연구)

  • Kim, Eun-Jin;Lee, Byung-Tae
    • Asia pacific journal of information systems
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    • v.17 no.2
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    • pp.123-137
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    • 2007
  • The advent of the Internet and related Web technologies has created an easily accessible link between a firm and its customers, and has provided opportunities to a firm to use information technology to support supplementary after-sale services associated with a product or service. It has been widely recognized that supplementary services are an important source of customer value and of competitive advantage as the characteristics of the product itself. Many of these supplementary services are information-based and need not be co-located with the product, so more and more companies are delivering these services electronically. Net-based customer service, which is defined as an Internet-based computerized information system that delivers services to a customer, therefore, is the core infrastructure for supplementary service provision. The importance of net-based customer service in delivering supplementary after-sale services associated with product has been well documented. The strategic advantages of well-implemented net-based customer service are enhanced customer loyalty and higher lock-in of customers, and a resulting reduction in competition and the consequent increase in profits. However, not all customers utilize such net-based customer service. The digital divide is the phenomenon in our society that captures the observation that not all customers have equal access to computers. Socioeconomic factors such as race, gender, and education level are strongly related to Internet accessibility and ability to use. This is due to the differences in the ability to bear the cost of a computer, and the differences in self-efficacy in the use of a technology, among other reasons. This concept, applied to e-commerce, has been called the "e-commerce divide." High Internet penetration is not eradicating the digital divide and e-commerce divide as one would hope. Besides, to accommodate personalized support, a customer must often provide personal information to the firm. This personal information includes not only name and address, but also preferences information and perhaps valuation information. However, many recent studies show that consumers may not be willing to share information about themselves due to concerns about privacy online. Due to the e-commerce divide, and due to privacy and security concerns of the customer for sharing personal information with firms, limited numbers of customers adopt net-based customer service. The limited level of customer adoption of net-based customer service affects the firm profits and the customers' welfare. We use a game-theoretic model in which we model the net-based customer service system as a mechanism to enhance customers' loyalty. We model a market entry scenario where a firm (the incumbent) uses the net-based customer service system in inducing loyalty in its customer base. The firm sells one product through the traditional retailing channels and at a price set for these channels. Another firm (the entrant) enters the market, and having observed the price of the incumbent firm (and after deducing the loyalty levels in the customer base), chooses its price. The profits of the firms and the surplus of the two customers segments (the segment that utilizes net-based customer service and the segment that does not) are analyzed in the Stackelberg leader-follower model of competition between the firms. We find that an increase in adoption of net-based customer service by the customer base is not always desirable for firms. With low effectiveness in enhancing customer loyalty, firms prefer a high level of customer adoption of net-based customer service, because an increase in adoption rate decreases competition and increases profits. A firm in an industry where net-based customer service is highly effective loyalty mechanism, on the other hand, prefers a low level of adoption by customers.

Economic Value Estimation of Intelligent Crime-Zero Testbed (지능형 방범 실증지구 경제적 가치평가)

  • Choi, Woo-Chul;Na, Joon-Yeop
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.20 no.11
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    • pp.436-445
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    • 2019
  • This study quantitatively evaluates the economic value of an intelligent crime-zero testbed by using the contingent valuation method (CVM), which is the most effective for non-market valuations in fields like crime prevention. To minimize hypothetical convenience and increase respondents' awareness regarding the actual situation, an analysis was conducted for Indukwon District, Anyang City, Gyeonggi-do, by using the intelligent crime prevention technologies and solutions being developed by the KICT Research Center. This analysis was aimed at providing a systematic basis for determining the feasibility of crime prevention-related public projects. As a result, the WTP of Anyang citizens in the intelligent crime prevention demonstration district was estimated to be 7,160 won. The analysis shows that the area of Gwanyang 2, where the test bed belongs, has a high economic value of KRW 660 million per year, and KRW 51.4 billion per year when expanded to Anyang City. This study is significant in that it provides the first domestic evaluation of the crime-zero testbed. In addition, it has academic and practical value for a future-oriented service model by using intelligent crime prevention technologies and solutions that can be applied in real life and to the crime-zero testbed.