• Culinary science and hospitality research
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• v.20 no.5
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• pp.93-100
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• 2014

This study performed to identify the relationships among experiential value, brand image, satisfaction and customer loyalty in context of full-service restaurant, and to find the moderating effect of gender on the formulated model. SPSS 18.0 and AMOS 18.0 were employed to conduct frequency analysis, reliability analysis, exploratory and confirmatory factor analysis, and multigroup analysis to examine moderating effect. Results confirmed the validity and reliability and found significant relationships among the constructs. First, two factors of experiential value (e.g., aesthetic and economic value) have positive influence on brand image, satisfaction, and brand image was significant predictor of customer satisfaction. Second, satisfaction was significant antecedent of attitudinal loyalty and the attitudinal loyalty has influence on behavioral loyalty. In addition, current study identified moderating effect of gender between playfulness and brand image even though there was on significant relationship between both constructs. These results will be meaningful for developing marketing strategies and successful business especially for full-service restaurants.

• Proceedings of the Korean Society for Quality Management Conference
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• 2007.04a
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• pp.444-448
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• 2007

The purpose of this research is to test the effects of employee perceived job characteristics on service quality. Empirical analysis was based on the data of 692 hotel employees from Seoul and Gyung-gi province. To test the relationship between job characteristics and service quality, multiple regression analysis was applied, and hierarchial regression analysis(Cohen & Cohen, 1983) applied to test the moderating effects of gender and tenure. Multiple regressional analysis showed that job importance, job variety, and feedback had an affirmative impact on tangibility, reliability, responsiveness, assurance, empathy, but autonomy had a negative impact on tangibility, reliability, responsiveness, assurance.

• Journal of Korean Institute of Industrial Engineers
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• v.33 no.4
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• pp.487-493
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• 2007

In this paper, we deal with an optimal software-release problem of determining the time to stop testing and release the software system to the user. The optimal release time problem is considered from maintenance like the periodic distribution of service packs and the unpredictable distribution of patches after the release. Moreover, the environment of software error-detection during operation differs from the environment during testing. This paper proposes the software reliability growth model which incorporates periodic service packs, unpredictable patches and operational environment. Based on the proposed model, we derive optimal release time to minimize total cost composed of fixing an error, testing and maintenance. Using numerical examples, optimal release time is determined and illustrated.

• Proceedings of the KIEE Conference
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• 2001.05a
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• pp.316-318
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• 2001

Occasionally, equipment in a distribution system fails due to damage from weather, vandalism, or other causes. In addition, it is recommended practice to have some way in which maintenance or replacement of every element in a system can be performed without causing lengthy interruption of electrical service to the customers it feeds. Thus, alternate sources, paths, and configurations of service must be planned so that both failures and maintenance do not affect customer service beyond a reasonable amount. In some cases, planning for alternate routes of service during equipment outages or emergencies -- will be the major aspect influencing selection of a feeder's capacity, type of route, or layout. We want to know the relationship between molt-dividing multi-connection and distribution reliability for contingency support considerations.

• Proceedings of the KIEE Conference
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• 2000.07b
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• pp.1330-1332
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• 2000

In general, the expected life of power semiconductor elements is known for semi-permanent, but actual characteristics are changed according to the such environment conditions obviously because of using time or operating condition. Specially, in case of using at the power plant it is very important to sustain reliability for power semiconductor which it affect to stop operating condition as deterioration or break. Therefore, we need to apply maintenance technics to got the reliability which is a prediction method of life cycle. This paper shows the result of the analyzed data for element characteristic and effects used practically and we had developed the effective equipment which for diagnostic the semiconductor performance.

• Journal of Information Technology Services
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• v.9 no.4
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• pp.71-94
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• 2010

Based on IT that is an important competitive resource within the company, the purpose of this paper is to investigate whether the factors of internal IT audit consulting service quality affect the customer satisfaction. In this research. we have identified five different variables that affect the customer satisfaction which are reliability, professionalism, responsiveness, empathy and strategic partnership. Further, the causal relationship between customer satisfaction and audit consulting service Quality has been examined. This research was conducted empirically targeting business units the results could be summarized as follows. First, the study variables, reliability, professionalism, responsiveness, empathy. and strategic partnerships have been proved to be significant effect on customer satisfaction. Next, the strategic partnership of variables was the biggest influence on the customer satisfaction.

• Journal of Korea Multimedia Society
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• v.20 no.5
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• pp.791-799
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• 2017

With the development of the internet of things, sensor and device are can be applied to various scenario. Overall improving of the dependability index of internet of things is the ultimate goal. And reliability aims to increase the success rate of internet of things service delivery. Many studies about internet of things system have been made on the system to assess a dependability for providing reliable service to user, but it has difficult to reflect the user context for evaluating the device reliability. Also, most do not consider the availability of content information. In this paper, it proposed dependable device searching system in the internet of things environment. This system evaluates device dependability based on device status and measured data. Through the proposed system, it can be provided reliable context information for user-centric service.

• The Korean Journal of Health Service Management
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• v.7 no.1
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• pp.133-144
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• 2013

The present study is aimed at assessing medical service quality as perceived by in-patients of geriatric hospitals and at analyzing the excitement factors by using revised IPA Applying the Kano's model for users' satisfaction. The data was collected from Nov. 5 to Dec. 7, 2012. Among a total of 503 cases of questionaries, only 419 cases were used. To data were analyzed by PASW statistics 18.0 and revised IPA applying Kano's model. The paired t-test results reveal that satisfaction was higher than the expectation level at a statistically significant level across all the medical service quality factors. The revised IPA results categorized facility convenience, hospitalization and care, and kindness as basic factors and medical reliability and access as excitement factors. In conclusion, medical reliability and access, which were identified as excitement factors of medical service quality, are essential opportunity factors for users and should accordingly be used as strategic factors to increase satisfaction with a geriatric hospital and induce customer surprise.

• Management & Information Systems Review
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• v.2
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• pp.295-310
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• 1998

This exploratory study examines critical quality factors of store that can give access to credit card. The procedures of developing instrument is followed by recommendations on the developing measures of marketing constructs. The results shows that service quality of store available for credit card is divided four dimensions(personal service, payment-approving service, information-providing service, problem responsiveness service). These dimensions and scales are verified through the assessment of reliability and validity. Finally, the importance of personal service is showed to be different across types of industry.

• Proceedings of the KIEE Conference
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• 1998.11a
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• pp.276-278
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• 1998

This paper introduce an algorithm for service restoration in electric power distribution systems. Power utility performs service restoration in order to restore out-of-service areas at fault. Developing effective service restoration program is a cost-effective approach to improve service reliability and to enhance customer satisfaction. The main objective in service restoration program is to restore as much load as possible by transferring de-energized loads via network reconfigurations to other supporting distribution feeders without violating operating and engineering constrains.