• Journal of information and communication convergence engineering
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• 제7권2호
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• pp.92-97
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• 2009

Lately, influence of information rises and interest about satisfaction estimation of information providing service is risin. According to rapid change in information environment, information-providing service is being changed in various form, in which center development is made in relation to the effort for customer satisfaction intended to enhance user's satisfaction level through providing more convenient and higher service centered on information service user rather than information service provider. Organizations providing information service is also changing their service from traditional one centered on service provider to that for user's satisfaction and service quality, and evaluation of information service quality and measurement of user's satisfaction as the result of using information service are regarded important. In this respect, it is needed to measure user's satisfaction level for environmental factors of information service and analyze what kind of influence they have to enhance user's satisfaction level of information service. Also function and efficiency of information offer service are important. Therefore, interest for satisfaction survey to heighten contents satisfaction of information-providing service, service satisfaction, satisfaction of user of system satisfaction is increased. In this paper, we propose a model of the user satisfaction index for information-providing services and present the user satisfaction index is measured to the model. Also we this study suggest qualitative improvements of information-providing service required for change to user-centric information-providing service through measuring user satisfaction index of ITFIND system and schemes to improve information quality

• 보건의료산업학회지
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• 제7권1호
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• pp.119-131
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• 2013

The purpose of this study is to analyze contents on media about the problems of long-term care facilities. For achieving this purpose, we reviewed 'KINDS(http://www.kinds.or.kr/)' from July, 2008 to May, 2012 which was an synthetic newspaper and TV news searching system. Among 320 articles, we finally analyzed 72 articles: 218 articles were duplicated and 30 articles did not directly related or were not objective. The results were divided with seven parts: 'long-term care facilities', 'employee' 'health care and accidents', 'providing and management of service', 'meals related problems', 'maltreatment of client', 'disorders & unfairness long-term care benefit. Among these seven parts, we could confirm specific and major problems, which were lack of safety management, incompleteness facilities & equipments, shortage of long-term care manpower, insufficient service providing low quality of service, hiding money from elderly's accounts, and providing some money to get national subsidies. For resolving these problems, the long-term service guidelines must be prepared and the related facilities must cooperate each other for providing high quality of service. In addition, the efficient systems must be made to find out long-term care problems and unfairness of service providing and strict management rules or sanctions must be needed.

• 품질경영학회지
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• 제40권3호
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• pp.406-414
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• 2012

Purpose: In this study, we developed a service quality audit system through analyzing service processes of airlines' cabin service. Methods: Applying the qualitative approach to service processes analysis; 'service blueprint' methodology was developed, providing airlines a blueprint for cabin service and applying the quantitative service quality audit approach called 'walk-through audit', an audit methodology tailored to airline cabin service called PCPA (Passenger Cabin Patrol Audit) was developed. Results: This study tried to apply both the qualitative and the quantitative methodologies to develop service quality audit checklist and tried to develop details to systemize them into a new methodology. Conclusion: This study will be helpful for Airline services improvement by providing 'service quality audit model', so as to find out the problems and share those with the stakeholders.

• 한국정보통신학회논문지
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• 제25권4호
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• pp.595-602
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• 2021

우리나라의 경우, 중소형선박에 의한 해양사고의 발생 비중이 상대적으로 매우 높으며, 통계에 따르면 각종 안전지원 장비의 탑재 의무화에도 불구하고 크게 감소되지 않고 있는 실정이다. 본 논문에서는 대형선박에 비해 상대적으로 탑재 장비가 적은 중소형 선박을 위한 음성합성 기반 자동 안전항해 지원 서비스 제공 시스템의 아키텍처를 제안한다. 시스템의 주목적은 주변 선박들에게 VHF 무전기를 통해 합성된 음성 안전 메시지를 자동으로 제공하여 해양사고를 예방하는 것이다. 안전항해 지원 서비스는 GPS 및 AIS를 연계하여 음성 안전 지원 메시지를 합성하고, VHF를 통하여 자동으로 방송해주는 형태로 동작된다. 따라서 시스템을 구성하는 데이터 처리 모듈, 단계별 위험도 분석 모듈, 음성합성 안전 메시지 생성 모듈, VHF 방송장비 제어 모듈 등을 개발하였다. 또한, 개발한 시스템을 활용하여 실험실 수준의 테스트와 해상 실증 시험을 진행하였으며, 이를 통해 서비스 유용성을 검증하였다.

• 유통과학연구
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• 제14권6호
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• pp.27-37
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• 2016

Purpose - This study aims to suggest a developmental direction to small enterprisers who start their business. The developmental direction makes the small enterprisers more stable with providing the Business District Information System service, which offers the location and business area's information aimed at pre-enterprisers after analyzing its overcrowded index's current state and problems. Research design, data, and methodology - This research proposes the developmental direction for helping the pre-small enterprisers to have more stability through examining the Business District Information System's-operated by Small Enterprise and Market Service-overcrowded index's current state and problems. Results - This system has drawbacks about giving the start-up overcrowded index as follows: ① non-accurate consultative group for sharing the DB ② providing analysis information, not evaluation information ③ not to anticipate the changes of business types & the flow of business district and perceive the symptom data with providing predictive information. Conclusions - This system should be more publicized through the mass media for making it approachable with collecting the user's opinion and investigating customer satisfaction & the level of awareness.

• 한국품질경영학회:학술대회논문집
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• 한국품질경영학회 2006년도 춘계학술대회
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• pp.216-223
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• 2006

An Effect of Website quality on Service Value and Customer Satisfaction in the Internet Banking Internet Banking is very popular in Korea these days. More than 25million are using Internet Banking. This study is to find Quality Factors for Internet Banking Services and relationship among Internet Banking Service Value, Customer Satisfaction and Reuse. In this study we found that Service Value is prior to Customer Satisfaction. And also, Service Value and Customer Satisfaction affect customers reuse respectively. This study also found that 7 factors compose Internet Banking Service Quality. They are Convenience Security, Informal ion Providing, Communication, Design, System Correcteness. Convenience, Informal ion Providing, Communication and Design affect Internet Banking Service Value. System, Correcteness and Convenience affect Customer Satisfaction. So we learened that Internet Banking Customers discriminate Service Value from Satisfaction.

• 한국기록관리학회지
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• 제8권2호
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• pp.105-125
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• 2008

본 문은 중국의 기록물 공개 및 서비스에 관한 제도와 인터넷을 통한 온라인 서비스 현황을 고찰하였다. 중국의 기록물공개와 서비스 제도의 고찰을 위하여 1949년 중화인민공화국 성립 후에 반포된 각종 법규의 기록물의 공개와 서비스에 관한 주요 내용을 살펴보았다. 중국 기록관의 온라인 서비스 건설 현황 및 북경시기록관 사이트의 인터넷을 통한 온라인 서비스를 분석하였다.

• 정보관리연구
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• 제31권1호
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• pp.1-11
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• 2000

산업기술정보원은 정보 유통의 활성화 및 이용자 중심의 정보 제공 체제 구축을 위해 이메일 푸시 정보서비스를 개발하였다. $\ulcorner$신기술 상품 산업계 동향 정보 푸시 서비스(Techno-Radar)$\lrcorner$는 산업기술관련 최신정보를 제조 산업, 지식 산업 및 일반 정보로 분류하고, 신청 접수된 이용자들의 관심 정보를 매주 e-mail로 직접 제공하고 있다. 여기서는 정보 제공자의 컨텐츠 작성 방법, 이용자들의 신청 방법 등을 소개하였으며, 향후 진정한 이용자 중심의 정보 서비스 체제를 위해 단순한 정보 푸시 외에 각종 원문 자료, 분야별 분석 평가 정보 제공의 중요성을 강조하였다.

• 전자공학회논문지
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• 제52권6호
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• pp.144-150
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• 2015

본 논문은 분산된 센서 디바이스의 리소스 오브젝트 연동 서비스 제공 시스템에 관한 것으로 서비스 전달 플랫폼을 기반으로 한다. 시스템은 서비스 전달 플랫폼(SDP: Service Delivery Platform)과 프록시로 구성되어 있다. 서비스 전달 플랫폼은 분산된 서비스 기능을 인에이블러로 설정하며 인에이블러들의 조합으로 융합서비스를 생성한다. 또한 생성된 서비스를 분산 환경에서 전달하는 역할을 한다. 프록시는 분산된 디바이스들과 서비스 전달 플랫폼을 연결하도록 설정되며 서비스 전달 플랫폼이 분산된 디바이스를 자원으로 인식하여 인에이블러로 정의할 수 있도록 한다. 개발된 시스템을 통하여 분산된 센서 기능이 인에이블러로 정의되어 일반 서비스 기능과 동일한 형태로 융합서비스의 생성 및 전달에 사용될 수 있다.

• 대한산업공학회지
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• 제35권1호
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• pp.51-57
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• 2009

There are a variety of users and devices in a context-aware computing environment. In this environment, the service provided to a user may be the composition of diverse services rather than one independent service. Before user's devices provide the composite service to the user, they should perceive user's needs by gathering related information segments from other surrounding devices and/or sensors. We consider a context-aware computing environment providing composite and adapted service to users and propose an information processing model that characterizes the device where the collected data should be processed through services and/or applications. Based on this model, we provide an analytical tool to obtain some performance measures of the context-aware computing environment.