• Title/Summary/Keyword: Service orientation

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An Analysis on Educational Needs by Career Orientations of IT Service Technical Engineers (IT서비스 기술인력의 경력지향성에 따른 교육요구 분석)

  • Park, Kyung-Hwan;Na, Hong-Seok;Oh, Soo-Gil
    • Journal of Digital Convergence
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    • v.9 no.3
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    • pp.165-180
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    • 2011
  • This study empirically examined the educational needs according to career orientations of IT service technical engineers. First, this study suggested 5 types of career orientations in IT service technical engineers. Seconds, we considered the individual level's variables(age, academic background) and job characteristics(job type, work experience, organizational size, years of service) as the influential factors of IT service technical engineers' career orientations. Finally, this study examined the educational needs according to 5 types of career orientations of IT service technical engineers. The results, based on the survey 133 IT service technical engineers, showed that both individual and job characteristic variables had significant effects on 5 types of career orientations. And 5 types of career orientations had significant effects on the educational needs.

A Study on the Consumers' Inherent Characteristics Influencing on the Relationship Building Intention with the Salesperson: Relational Benefits as Mediating Variables (영업사원과의 관계구축 의도에 영향을 미치는 소비자의 내재적 특성에 관한 연구: 관계적 혜택을 매개변수로)

  • Park, Chanwook
    • Asia Marketing Journal
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    • v.11 no.3
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    • pp.31-56
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    • 2009
  • As the competition intensifies and the market matures, marketers are more and more concerned with the relationship marketing. Many of the previous researches have pointed out that not all of the consumers are relationship-oriented. But none of the previous research has systematically investigated this issue. This research investigated the relationship among the three concepts: consumers' intrinsic characteristics, perceived importance of relational benefits, and relationship building intention with the salesperson. In this research the perceived importance of relational benefits is treated as mediating variable in the relationship between consumers' intrinsic characteristics and relationship building intention with the salesperson. The conceptual model in this study can be depicted as follows. From the consumers' perspective relational benefits can be defined as "the additional benefits consumers can receive in addition to core services through the long-term relationship with the service provider." And in this study two kinds of relational benefits are adopted by reviewing the previous research: confidence benefits and social benefits. Relational benefit received from the salesperson is very important to predict consumers' relationship building intention with the salesperson. The more relational benefits consumer wants from the salesperson, the more relationship building intention he/she has. From this point two hypotheses are derived as follows. Hypothesis 1: As the perceived importance of confidence benefit from the salesperson increases, the relationship building intention with the salesperson increases. Hypothesis 2: As the perceived importance of social benefit from the salesperson increases, the relationship building intention with the salesperson increases. In this study four individual characteristics(risk taking tendency, variety-seeking tendency, product knowledge, trust orientation) are hypothesized to influence the perceived importance of confidence benefits from the salesperson. And three individual characteristics(interpersonal orientation, price consciousness, trust orientation) are hypothesized to influence the perceived importance of social benefits from the salesperson. These 7 hypotheses are as follows. Hypothesis 3: As the risk taking tendency increases, the perceived importance of confidence benefits from the salesperson decreases. Hypothesis 4: As the variety-seeking tendency increases, the perceived importance of confidence benefits from the salesperson decreases. Hypothesis 5: As the product knowledge increases, the perceived importance of confidence benefits from the salesperson decreases. Hypothesis 6: As the trust orientation increases, the perceived importance of confidence benefits from the salesperson increases. Hypothesis 7: As the interpersonal orientation increases, the perceived importance of social benefits from the salesperson increases. Hypothesis 8: As the price consciousness increases, the perceived importance of social benefits from the salesperson decreases. Hypothesis 9: As the trust orientation increases, the perceived importance of social benefits from the salesperson increases. The whole model in this study can be depicted as follows: Data were collected from the 396 consumers who actually trade stocks through the salesperson and were analyzed using structural equation model. The analysis results show that consumers' perceived importance of relational benefits(confidence benefit and social benefit) play the roles of mediating variables in the causal relationship between consumers' inherent characteristics and their relationship building intention with the salesperson. As for the individual characteristics, the influences of variety-seeking tendency, trust orientation, and price consciousness are statistically significant. It was found that variety-seeking tendency has a significant negative effect on the perceived importance of confidence benefit, and that trust orientation has a significant positive effect on the perceived importance of both of confidence and social benefit. Finally it was also found that, on the contrary to the influence direction suggested in the hypothesis, price consciousness has a significant positive effect on the perceived importance of social benefit.

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Relationship between DEA Efficiency of Costs-Patient Revenues, Productivity per Value Added, and Management Performance in Mental Hospitals (정신병원의 비용투입 대비 의료수익산출 DEA 효율성, 부가가치생산성, 경영성과 간의 관계)

  • Jung, Yong-Mo;Ha, Au-Hyun
    • The Korean Journal of Health Service Management
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    • v.9 no.3
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    • pp.57-67
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    • 2015
  • Objectives : This study has analyzed the relationship between DEA efficiency of costs-patient revenues, productivity per value added and management performance in mental hospitals. Methods : The relationship between DEA efficiency of costs-patient revenues, the productivity per value added and management performance were conducted with correlation analysis and logistic regression. Results : The DEA efficiency of costs-patient revenues had a significant causal relationship with the value added ratio to gross revenue indexing productivity per value added. On the other hand, it was revealed that the operating margin indexing management performance had a slightly significant causal relation with DEA efficiency of costs-patient revenues. Conclusions : The material costs should be focused on the management stability of mental hospitals, and known to the desirable management orientation for the higher efficiency of costs-patient revenues.

Material property optimization of Pultruded FRP bridge deck section (인발성형 FRP 바닥판의 물성 최적화)

  • 최영민;조효남;이종순;김희성
    • Proceedings of the Computational Structural Engineering Institute Conference
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    • 2004.04a
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    • pp.135-142
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    • 2004
  • The apparent advantages of FRP (fiber reinforced plastics) composites over the conventional structural materials may be attributed to their high specific strength and stiffness. Other affordable properties of FRPs including an excellent durability make them particularly attractive for the structures in severe service conditions. Therefore, the material and sectional properties of a FRP structural component should be designed to meet its specific requirements and service conditions. This paper is performed the material property optimization under optimum design of pultruded FRP bridge deck section. In the problem formulation, an objective function is selected to minimize the maximum R(strength ratio). The thickness of layers, volumes of fibers and matrix fiber orientation, and stacking sequence of FRPs are used as the design variables. Strength ratio in the design code, material failure criteria and pultruded manufacture thickness are selected as the design constraints to enhance the material performance of FRP decks. From the results of the numerical investigation, we obtained the optimum deck section profile for conventional using object.

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Design of a service robot with dual manipulators and stereo vision (Dual Manipulator와 Stereo Vision을 이용한 서비스 로봇)

  • Lee, Dae-Hui;Lee, Hui-Guk;U, Gyeong-Seok;Ham, Sang-Hwa;Park, Ju-Hyeon;Lee, Seok-Gyu
    • Proceedings of the KIEE Conference
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    • 2003.11c
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    • pp.743-746
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    • 2003
  • The service robot, with stereo vision system and dual manipulator of four degree of freedom, has been designed. A fuzzy controller has been implemented for effectively actuating the manipulator of the robot. The fuzzy controller determines operation mode(single or dual manipulators) and orientation from the information of object position and distance. Through actual experimentation, we have confirmed that the robot system with human-like movement of grabber has been executed a rapid and effective motion.

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Orientation of the development within reliability for maintenance of KTX (신뢰성 측면에서 고속차량 유지보수 발전 방향)

  • Kang, Ki-Sok;Shin, Beak-Chul
    • Proceedings of the KSR Conference
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    • 2008.11b
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    • pp.1463-1472
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    • 2008
  • The present paper to relate with the maintenance of the high-speed vehicle, KTX and is to treat a reliability evaluation. The reliability of the high-speed vehicle while operating between-failure average mileage (MKBSF) and parts between-failure average mileage (MKBF), 1,000,000 per km service failure number of items and availability and per km evaluated a maintenance expense. The reliability evaluation results and 2007 year reliability management indexes compared in 2006 years and they improved, per km the maintenance expense compared at 2006 and 36.6% was decreased. Reliability management activity leads and availability of the high-speed vehicle, safety improves and with the fact that will be able to decrease the maintenance expense which is an economic scale of railroad service is expected.

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The Influences of Customer Orientation of Service Providers on Relationship Quality and Repurchase Intentions: Applied on Health-Care Service (서비스제공자의 고객지향성이 관계 질 및 재구매의도에 미치는 영향)

  • 배병렬;이민우
    • Asia Marketing Journal
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    • v.3 no.2
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    • pp.21-40
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    • 2001
  • 본 연구는 서비스제공자의 고객지향성이 관계 질(만족, 신뢰 및 몰입) 및 재구매의도에 어떠한 영향을 주는가를 탐색하고자 의료서비스구매자를 대상으로 실증분석한 것이다. 구체적으로 본 연구의 모델을 살펴보면 다음과 같다. 먼저 서비스제공자가 갖는 고객지향성을 최종 결과변수인 재구매의도의 선행변수로 설정하였고, 이러한 고객지향성은 관계 질인 만족, 신뢰 및 몰입을 매개하여 재구매의도에 영향을 미치는 것으로 가정하였다. 이러한 연구모형을 검증하기 위해 종합병원에 입원한 환자 267명을 대상으로 실증분석하였다. 분석결과를 정리하면 다음과 같다. 서비스제공자의 고객지향성은 서비스구매자의 만족에 영향을 주며, 이러한 만족은 신뢰 및 몰입에 영향을 주고, 또한 재구매의도에 직접적으로도 영향을 주는 것으로 나타났다. 그리고 재구매의도는 신뢰 및 만족에 의해서도 영향을 받는 것으로 나타났다. 마지막으로 본 연구애서 얻어진 결과를 토대로 관리적 시사점을 제시하였다.

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Development of geoData Aquisition System for Panoramic Image Contents Service based on Location (위치기반 파노라마 영상 콘텐츠 서비스를 위한 geoData 취득 및 처리시스템 개발)

  • Cho, Hyeon-Koo;Lee, Hyung
    • The Journal of the Korea Contents Association
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    • v.11 no.1
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    • pp.438-447
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    • 2011
  • geoContents have been closely related with personal life since the Google Earth and Street View by Google and the Road View by Daum were introduced. So, Location-based content, which is referred to geoContents, involving geometric spacial information and location-based image information is a sharp rise in demand. A mobile mapping system used in the area of map upgrade and road facility management has been having difficulties in satisfying the demand in the cost and time for obtaining these kinds of contents. This paper addresses geoData acquisition and processing system for producing panoramic images. The system consists of 3 devices: the first device is 3 GPS receivers for acquiring location information which is including position, attitude, orientation, and time. The second is 6 cameras for image information. And the last is to synchronize the both data. The geoData acquired by the proposed system and the method for authoring geoContents which are referred to a panoramic image with position, altitude, and orientation will be used as an effective way for establishing the various location-based content and providing them service area.

The Analysis about Work Value of Undergraduates According to Major and Gender: In Focus of Engineering and Social Science Department (전공과 성별에 따른 대학생들의 직업가치관 분석: 공학 및 사회과학 계열을 중심으로)

  • Lee, Yong Kil;Kang, Kyung Hee
    • Journal of Engineering Education Research
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    • v.16 no.1
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    • pp.27-34
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    • 2013
  • The purpose of this study is to analyze work values of undergraduates according to major and gender. The result of this research is following. First, undergraduates from engineering and social science department took a very serious view of achievement and leasure of body and mind in work values. Second, undergraduates made much of achievement, job stability, leasure of body and mind, economic compensation and reputation. And undergraduates thought that internal value orientation was more important than external value orientation. Third, two groups had significant difference in service, knowledge pursuit, patriotism, economic compensation, reputation, and indoor activity. Fourth, the result of this analysis according to gender is following. Male undergraduates made much of leasure of body and mind, achievement, job stability, knowledge pursuit, and economic compensation in order. But female undergrduates made much of economic compesation, leasure of body and mind, achievement, and job stability in order. Fifth, that undergraduates make little of domain of service and patriotism gives a suggestion as to improvement of course education. As a result, this study is suggestive of instruction and advice in course search curriculum.

A Comparative Study on Death Orientation and Self-Esteem between Hospice Volunteer Experience and Hospice Volunteer Non-experience of Middle-Aged Women (중년여성의 호스피스 자원봉사 경험자와 비경험자의 죽음의식과 자아존중감 비교)

  • Park, Yeon-Suk;Lee, Sung-Ok;Hong, Seong-Ae
    • The Korean Journal of Health Service Management
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    • v.6 no.2
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    • pp.35-44
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    • 2012
  • This study was carried out to identify how a middle-aged woman's consciousness of the death and self-esteem was affected by whether the hospice volunteer's experience exist or not. As a form of descriptive research, this study, which is based on a structured questionnaire intended for the 191 middle aged women doing volunteer work at the non-profit women's organization, had been conducted twice from May 10, 2010, to May 21, 2010. The results of my research work is followed ; First, a middle-aged woman's consciousness of the death and self-esteem showed significant differences depending on whether the hospice volunteer's experience exist or not. Experienced hospice volunteer group showed a lower consciousness of the death and a higher self-esteem compared to non-experienced hospice volunteer group's case. Second, in case that the results show a high self-esteem, the consciousness of death reach at the low stage. Especially, the experienced hospice volunteer group showed an opposite correlation compared to non-experienced group. Third, Anyone's consciousness of death appeared at a low level when she had a religion and higher education background. Anyone's self-esteem oriented sense appeared at low level when she didn't have religion but rather appeared at high level when the health status of the targeted group was in a good shape. As a result, the hospice volunteer activities can be assumed to increase the middle-aged woman's self-esteem, therefore, turn the consciousness of death into a positive attitude.