• Title/Summary/Keyword: Service design platform

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The Role and Effect of Artificial Intelligence (AI) on the Platform Service Innovation: The Case Study of Kakao in Korea (플랫폼 서비스 혁신에 있어 인공지능(AI)의 역할과 효과에 관한 연구: 카카오 그룹의 인공지능 활용 사례 연구)

  • Lee, Kyoung-Joo;Kim, Eun-Young
    • Knowledge Management Research
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    • v.21 no.1
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    • pp.175-195
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    • 2020
  • The development of platform service based on the information and communication technology has revolutionized patterns of commercial transactions, driving the growth of global economy. Furthermore, the radical advancement of artificial intelligence(AI) presents the huge potential to innovate almost all the industrial and economic activities. Given these technological developments, the goal of this paper is to investigate AI's impact on the platform service innovation as well as its influence on the business performance. For the goal, this paper presents the review of the types of service innovation, the nature of platform services, and technological characteristics of leading AI technologies, such as chatbot and recommendation system. As an empirical study, this paper performs a multiple case study of Kakao Group which is the leading mobile platform service with the most advanced AI in Korea. To understand the role and effect of AI on Kakao platform service, this study investigated three cases, including chatbot agent of Kakao Bank, Smart Call service of Kakao Taxi, and music recommendation system of Kakao Mellon. The analysis results of the case study show that AI initiated innovations in platform service concepts, service delivery, and customer interface, all of which lead to a significant decrease in the transaction costs and the personalization of services. Finally, for the successful development of AI, this research emphasizes the significance of the accumulation of customer and operational data, the AI human capital, and the design of R&D organization.

Design and Implementation of AI Recommendation Platform for Commercial Services

  • Jong-Eon Lee
    • International journal of advanced smart convergence
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    • v.12 no.4
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    • pp.202-207
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    • 2023
  • In this paper, we discuss the design and implementation of a recommendation platform actually built in the field. We survey deep learning-based recommendation models that are effective in reflecting individual user characteristics. The recently proposed RNN-based sequential recommendation models reflect individual user characteristics well. The recommendation platform we proposed has an architecture that can collect, store, and process big data from a company's commercial services. Our recommendation platform provides service providers with intuitive tools to evaluate and apply timely optimized recommendation models. In the model evaluation we performed, RNN-based sequential recommendation models showed high scores.

Design of platform supporting for healthcare context information service based on multi-agent (멀티 에이전트 기반 헬스케어 상황정보 서비스 플랫폼의 설계)

  • Park, Moo-Hyun;Jeong, Chang-Won;Joo, Su-Chong
    • Journal of Internet Computing and Services
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    • v.9 no.3
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    • pp.9-24
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    • 2008
  • In this paper, we describes the design of software architecture supporting for healthcare context information service platform based on multi agent in home environment. In this platform, the DOGF supports the execute object and healthcare sensors and device's logical services grouping. JADE framework can support mobility in heterogeneous environment. The multi agents on platform order to support a healthcare context information service it will be able to divide. An agent collects an environment information from distributed devices. Another an agent follows mobile-device specific and it does a different service. And an agent where it manages like this. The mobile-proxy&agent is an interface part between DOGF and JADE, support data interchange or mobility pattern. For DOGF and JADE to provide healthcare context information service, we describes the design of multi agent software platform and multi agent classification by services. Finally we showed the system environments which is physical environments and prototype based on platfonn for healthcare context information services.

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Developing the Core Modules of for Viz-Platform for Supporting Public Service in the City (도시의 공공서비스 제공을 위한 시각화 플랫폼의 핵심모듈 개발)

  • Kim, Mi-Yun
    • Journal of Korea Multimedia Society
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    • v.18 no.9
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    • pp.1131-1139
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    • 2015
  • The purpose of this research is creating the visualization platform of the user interface to make able to be provide the demanded service while users communication with surrounding space in a smart city environment. This comes from the latest enhanced interface technology and social media, and it uses the shares information to support the proper interface environment according to a life style and spatial properties. "EzCity" which is the user interface platform suggested in this research, can control the enormous amount of public data for the smart city. The core module of user platform is made up with Public data module, Interface module, Visualization module and Service module. The role of this platform is to be provide "Geo-Intelligent Interface Service" for space users to access the data in easier and more practical interface environment. This reinforces the visualization process for data collecting, systematization, visualization and providing service. Also this will be expected to be the base to solve the problem which complexity and rapidly increasing amount of data.

User-friendly Web-based ezSIM Platform Development for SMBs (중소·중견기업을 위한 사용자 친화형 웹 기반 ezSIM 플랫폼 개발)

  • Yoon, Tae Ho;Park, Hyungwook;Sohn, Ilyoup;Hwang, Jae Soon;Seo, Dongwoo
    • Korean Journal of Computational Design and Engineering
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    • v.20 no.1
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    • pp.65-74
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    • 2015
  • Structure and/or fluid analysis is gradually increased by an essential design process in the small and medium-sized businesses (SMBs) because of the needs for a rapid design process and the certification about the supplement of the parts by the large business (LB). In this paper, we developed the web-based ezSIM platform installed in the resources integrated system server. The ezSIM platform is based on the heterogeneous linux and windows operating system for the user-friendly connection with the part of the analysis for the SMBs. The procedure of the structure/fluid analysis service module using the public software and the license-free open code in the ezSIM platform was explained. The convenience of the ezSIM platform service was presented by the reaction rate of the graphic motion compared with that of a local PC and the solving and pre-post processing interface compared with that of the KISTI supercomputer. The web-based ezSIM platform service was identified as a useful and essential platform to the SMBs for the usage of the structure and/or fluid analysis procedure.

The Influence of a Mobile Platform for Food Delivery Services on Perceived Ease of Use and Customer Satisfaction (모바일 배달 전문 플랫폼의 서비스 특성이 지각된 용이성과 고객 만족도에 미치는 영향)

  • Kim, Gyu-sik;Choi, Jae-boong
    • Journal of Information Technology Services
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    • v.18 no.5
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    • pp.119-132
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    • 2019
  • This study aims to analyze how specific features of a mobile platform such as economic feasibility, interactivity, safety, and design are correlated with perceived ease of use and customer satisfaction, targeting those who purchase delivery food on a mobile platform dedicated to delivery services. A survey was conducted on customers who had bought delivery food on a mobile platform and the data collection was conducted from August 19, 2019 to September 18, 2019, using 300 mobile platform service users. A total of 300 copies were retrieved. 249 valid samples of 300 copies were analyzed with SPSS 23.0 and AMOS 23, and In addition, programs including SPSS and AMOS were used for the analysis of frequency, confirmatory factor, reliability and validity, correlation and structural equation model. Major findings of such analysis are as follows. First, design characteristic of a mobil platform had relevant impacts on perceived ease of use. However, economic feasibility, interactivity, and safety did not significantly affect perceived ease of use. Second, perceived ease of use had a significantly influenced on the extent of customer satisfaction. Hence, from practical and academical point of views based on the results of this analysis, this study is expected to provide directions and some practical and useful implications for a mobile platform for food delivery services.

Design and Implementation of Service Control Point(SCP) for a Next-Generation Intelligent Network based on Internet Environment (인터넷 환경에서의 차세대 지능망 적용을 위한 SCP설계 및 구현)

  • Lee, Ji-Young;Kim, Yeon-Joong;Ma, Young-Sik;Kim, Dong-Ho;An, Sun-Shin
    • Journal of KIISE:Computing Practices and Letters
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    • v.7 no.4
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    • pp.336-349
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    • 2001
  • Intelligent Network (IN) is an architectural framework for the rapid and uniform provision of advanced services. Therefore, Next-generation IN platform should support fast service handling, the dynamic adaptation of various services according to various requirements of users. In this paper, we design and implement the Service Control Point (SCP) that is based on the Internet environment. Especially, we consider the service flexibility, the dynamic distribution of service and propose a set of mechanisms to optimize the performance of this platform. This SCP consists of the platform kernel to control intemal operations, tbe service manager to control all of services, SLPI (Service Logic processing Program Instance) manager to manage each service, and SLPI to handle service interaction. In addition, we propose the Service Creation Environment (SCE) to create easily services on the implemented platfonn and show the example of Call Forwarding service operated on this platform.

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Study on Customized Theme Travel Guide Services through the Platform (플랫폼을 통한 맞춤형 테마 여행 가이드 서비스 연구)

  • Kim, Seung-In;Lee, Kaha
    • Journal of the Korea Convergence Society
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    • v.10 no.8
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    • pp.97-103
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    • 2019
  • The purpose of this study is to identify the needs of domestic and overseas tourists in the growing travel industry and platform industry and propose a customized matching platform service. A survey was conducted on a total of 106 people from domestic teenagers to 60s or more and case studies with domestic travel related and expert matching application. According to this survey, It was possible to identify the inconveniences and necessary needs during the trip. As the aging society is on the way, It propose a local guide matching platform service that can cover not only 20s and 30s but also 40s ~ 60s, which will be a competitive platform service in the age of 100 years. However, since this study have studied a somewhat comprehensive age range from 20 to 60 years or older, future studies will require intensive research on subjects aged 40 to 60 years or older.

Design and Implementation of Information Management Tools for the EDISON Open Platform

  • Ma, Jin;Lee, Jongsuk Ruth;Cho, Kumwon;Park, Minjae
    • KSII Transactions on Internet and Information Systems (TIIS)
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    • v.11 no.2
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    • pp.1089-1104
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    • 2017
  • We have developed an information management tool for the EDISON (EDucation-research Integration through Simulation On the Net) open platform. EDISON is, at present, a web-based simulation service for education and research in five computational areas, namely, nanophysics, fluid dynamics, chemistry, structural dynamics, and computer aided optimal design. The EDISON open platform consists of three tiers: EDISON application framework, EDISON middleware, and EDISON infra-resources. The platform provides web portals for education and research in areas such as computational fluid dynamics, computational chemistry, computational nanophysics, computational structural dynamics, and computer aided optimal design along with user service. The main purpose of this research is to test the behavior of the release version of the EDISON Open-Platform under normal operating conditions. This management tool has been implemented using the RESTful API designed in EDISON middleware. The intention is to check co-operation between the middleware and the infrastructure. Suggested tools include User management, Simulation and Job management, and Simulation software (i.e., solver) testing. Finally, it is considered meaningful to develop a management tool that is not supported in other web-based online simulation services.

A Proposal of 3D Printing Service Platform for Construction Industry through case analysis (사례 분석을 통한 건설 3D 프린팅 서비스 플랫폼 제안)

  • Kim, Jongsung;Kim, Sun-Kyum;Seo, Myoung-Bae;Kim, Tae-Hoon;Ju, Ki-Beom
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.18 no.11
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    • pp.53-61
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    • 2017
  • Recently, there has been an increase in the number of web-based three-dimensional (3D) printing-related service platforms, which allow consumers to collect 3D modeling data, make requests for production, and receive goods through a distribution service using the service platform. The application of 3D printing technology has been expanded to the construction field, yet no guidelines for the related service platform or operation examples can be found. Therefore, the functions of 10 web-based 3D printing service platforms actively used in other industries were investigated and analyzed in this study, and the analysis results were used as a guideline to develop a 3D printing service platform for the construction industry. In addition, the design, construction and distribution services to be equipped with the construction 3D printing service integration platform were presented by creating the driving scenario of the platform. As 3D printing technology develops, the overall construction and architectural paradigms for design, construction and distribution will change. To prepare for such changes and to pioneer the digital construction market in the future, the role of the 3D printing service platform is expected to increase continually.