• 한국정보통신설비학회:학술대회논문집
• /
• 2009.08a
• /
• pp.68-71
• /
• 2009

All-IP network requires change of the existing IP network engineering methods as the convergence service market between communication and broadcasting industries using IP network is growing rapidly. Especially the video services like IPTV require more strict transmission quality and higher bandwidth than the existing data services. So it is difficult to design All-IP network by the over-provisioning method which used to be used for the existing IP network design. It also requires a heavy investment which becomes one of big obstacles to the IPTV service expansion. In order to reduce the investment costs, it is required to design an optimized network by maximizing the utilization of the network resources and at the same time maintaining the customer satisfaction in terms of service quality. In this paper, we first analyze the effects of IPTV traffic on the existing internet. Then we compare two traffic engineering technologies, which are dimensioning without admission control and dimensioning with admission control, on the All-IP network design by simulation. Finally, we suggest cost effectiveness of traffic engineering technologies for designing the All-IP network.

• Journal of the Korean Society of Clothing and Textiles
• /
• v.31 no.5 s.164
• /
• pp.826-835
• /
• 2007

The purpose of this study was to identify factors evaluating beauty service and to find determinants of consumer satisfaction and intention to revisit a beauty shop for Korean men aged from 20's to 40's. The study was done by survey method. Data of three hundred were collected by on-line survey. Descriptive analyses, factor analyses, Duncan tests, multiple regressions, and path analyses were applied to analyze data. The results were as follows: First, factor analysis produced five factors on men's beauty service quality. They were store environments and convenience, employee's skill, service efficiency, store management methods, and service fee. Second, men's service satisfaction on beauty shop and on beauty shop employee were significantly affected by all the beauty service factors. Third, men's intention to revisit beauty shop and to revisit beauty shop employee were positively and significantly affected by all the beauty service factors and satisfaction on beauty shop employee. In conclusion, men's satisfaction and, in turn, intention to revisit beauty service were affected mainly by evaluation on beauty service. To increase customer satisfaction followed by store loyalty, comfortable shop atmosphere and outstanding styling quality service are likely to be most important. Beauty service quality could be perceived in comparing with service fee. Thus, diverse ways of price related promotion would be required to improve beauty service satisfaction.

• Journal of the Korea Safety Management & Science
• /
• v.19 no.4
• /
• pp.273-282
• /
• 2017

This paper is aimed at proposing a new approach to connecting the measurements of customer satisfaction on healthcare services with the prioritized identification of healthcare service processes to be improved. As customers' requirements for healthcare services have become too diverse and healthcare service systems have been increasingly complex, there has been growing interest in the customer-oriented evaluation of healthcare service quality and the systematic improvement of healthcare service processes. Most of the previous studies on service quality evaluation are based on SERVQUAL model. However, because of the unique characteristics and constraints inherent in healthcare service systems, it has been reported that SERVQUAL would be inadequate to be applied to healthcare service systems. As an alternative, SERVPERF has recently been widely used in the evaluation of healthcare service quality. However, there is a lack of studies on how to use the measurements of healthcare service quality systematically to improve service functions and processes. With this issue in mind, we firstly measured the customer-perceived satisfaction on the healthcare service quality from the six dimensions based on SERVPERF. Then we identified the relationships between the subjective measurements and healthcare service processes through brainstorming and expert interview. By using the relationships, we developed a customer journey map in healthcare services that visually describe the interaction between customers and healthcare service systems. The developed customer journey map would help service designers easily identify a healthcare service process that needs to be improved with priority. It is expected that the design improvement process proposed in this study would be a useful method for enhancing the quality of healthcare services.

• KIEAE Journal
• /
• v.11 no.4
• /
• pp.87-94
• /
• 2011

This study was suggested to develop sustainable durability design system and proposed the plan to evaluate design conditions that meet the intended service life and $LCCO_{2}$ reduction level of reinforced concrete structure easily from the early design stage. For that the W/B and covering depth of the concrete structure were calculated through calculation of service life based on standard specification expression and the quantitative reduction rate of the vertical member of reinforced concrete structure by the calculated W/B was applied. Life cycle of building classified into construction stage, operation stage, maintenance stage, and demolition/disposal stage and the method of $CO_{2}$ evaluation of each stage was proposed. For construction stage, the major construction materials that take up over 80% $CO_{2}$ emitting during building construction were selected and the $CO_{2}$ evaluation method for 5 standard apartment houses was proposed. Also, for operation stage, $CO_{2}$ emission was calculated through calculation of heating load by energy efficiency rating certification system. For maintenance stage, $CO_{2}$ emission was calculated using concept of re-construction by life and for demolition/disposal stage was calculated with the use of construction standard estimate. As a result of the case study by such evaluation methods, 80 years of service life and 17 specifications of sustainable durability design that meet the 40% intended $LCCO_{2}$ reduction level were deduced. The Maximum $LCCO_{2}$ reduction rate was analyzed by 47.2%.

• Journal of the Korea institute for structural maintenance and inspection
• /
• v.21 no.2
• /
• pp.46-52
• /
• 2017

Recently durability design based on deterministic or probabilistic method has been attempted since service life evaluation in RC(Reinforced Concrete) structure exposed to chloride attack is important. The deterministic durability design contains a reasonable method with time effect on surface chloride content and diffusion coefficient, however the probabilistic design procedure has no consideration of time effect on both. In the paper, a technique on PDF(Probability of Durability Failure) evaluation is proposed considering time effect on diffusion and surface chloride content through equivalent surface chloride content which has same induced chloride content within a given period and cover depth. With varying period to built-up from 10 to 30 years and maximum surface chloride content from $5.0kg/m^3$ to $10.0kg/m^3$, the changing PDF and the related service life are derived. The proposed method can be reasonably applied to actual durability design with preventing conservative design parameters and considering the same analysis conditions of the deterministic method.

• Industrial Engineering and Management Systems
• /
• v.2 no.1
• /
• pp.28-34
• /
• 2003

The fundamental design issues that arise in the pickup and delivery system planning are optimizing the system with minimum cost and maximum throughput and service level. This study is concerned with the development of pickup and delivery system with customer responsive service level, DCM(Demand Chain Management). The distribution process and service map are consisted of manufacturing, warehousing, and pickup and delivery. First we formulated the vehicle pickup and delivery problem using GIS-VRP method so as to satisfy the customer service requests. Second, we developed a GUI-type computer program using AVL, automated vehicle location system. The computational results show that the proposed method is very effective on a set of test problems.

• IE interfaces
• /
• v.17 no.spc
• /
• pp.103-110
• /
• 2004

This paper presents a two-phase method for the vehicle routing problems with time windows(VRPTW). In a supply chain management(SCM) environment, timely distribution is very important problem faced by most industries. The VRPTW is associated with SCM for each customer to be constrained the time of service. In the VRPTW, the objective is to design the least total travel time routes for a fleet of identical capacitated vehicles to service geographically scattered customers with pre-specified service time windows. The proposed approach is based on ant colony optimization(ACO) and improvement heuristic. In the first phase, an insertion based ACO is introduced for the route construction and its solutions is improved by an iterative random local search in the second phase. Experimental results show that the proposed two-phase method obtains very good solutions with respect to total travel time minimization.

• Journal of Service Research and Studies
• /
• v.12 no.3
• /
• pp.60-69
• /
• 2022

In this study, to verify the effectiveness of the persona-type consumer analysis data service, a study was conducted focusing on the consumer analysis service use case of www.ethno-mining.com. The case was targeted at the 'Small Business Design Difficulty Resolving Support Project' of the Gangwon Institute of Design Promotion. The progress of this study was to develop a questionnaire to measure the user satisfaction and effectiveness of the service, study the consumer analysis data of the persona method of the www.ethno-mining.com system, study related theories, compare similar services, and conduct questionnaires; The results were analyzed and tested. In the result of testing the participants in the 'Small Business Design Difficulty Resolving Support Project' of the Gangwon Design Promotion Institute, the persona-style consumer analysis data got a positive response in terms of user satisfaction, and a regression that measures the effectiveness of the service on the company's R&D In the analysis, it was found that there are practical effects for companies by reducing time, reducing costs, smooth communication between developers, securing expertise in consumer analysis, and improving the overall quality of R&D during R&D.

• Journal of the Korea Concrete Institute
• /
• v.12 no.6
• /
• pp.75-82
• /
• 2000

Flexural behaviors of two typical architectural precast beam sections ; inverted tee and rectangular - were compared and investigated. The heights of web in inverted tee beams are generally less than half of beam depth in building structures to accomodate the nib of double-tee where the total building height limited considerably. The inverted-tee beams are designed for parking live load - 500kgf/$\m^2$ and market - 1,200kgf/$\m^2$ according to the currently used typical shape in the domestic market building site in Korea. The bottom dimension and area of rectangular beams are same to those of inverted tee beams to compare the flexural behaviors of two beams. These two beams are also reinforced for similar strength. Four flexural tests are performed on two beams. Following results are obtained from the tests; 1) The rectangular beam is simpler in production, transportation, and election, and more economic than the inverted tee beam for these two beams with same dimension and similar strength. 1) The estimations of flexural strength of two beams by Strength Design Method and Strain Compatibility Method is fully complied with the result of tests. However, Strain Compatibility Method is slightly ore accurate than Strength Design Method. 2) Overall deflections of two type beam under the service loads are less than those of the allowable limit in ACI Code provision. 3) The rectangular beam is failed in large deflection (average 12.56mm large) than those of inverted tee beams. 4) The rectangular and inverted tee beams with 6m span develop initial flexural crackings under the 88% of full service loading even though they designed to satisfy the ACI tensile stress limit provisions.

• Journal of Broadcast Engineering
• /
• v.15 no.2
• /
• pp.304-312
• /
• 2010

This paper presents the design of alert message and message segmentation method for the Terrestrial DMB Automatic Emergency Alert Service Standard. This paper begins with the introduction of the standard and some background. The alert message contains the essential information of the alert. Structured information is represented as coded fields and the unstructured as short sentences. Design factors of each field are analyzed first. Next each field’s semantics and syntax are described. The message segmentation method is presented next. The previous study selected FIDC as the message delivery channel. However, in most cases, the size of the alert message exceeds the maximum size of FIG, which is the basic unit packet for the channel. The current T-DMB standard does not support the segmentation method for FIDC. To solve the problem, this paper proposes an elegant segmentation method that garantees reliable, flexible, and fast receiver characteristic. This paper concludes with some additional tasks that should be resolved before the full-time alert service.