서비스연구 (Journal of Service Research and Studies)

  • 제12권3호
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  • Pages.60-69
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  • 2022
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  • 2234-2850(pISSN)
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  • 2466-1813(eISSN)
서비스사이언스학회 (The Society of service Science)
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페르소나 방식 소비자분석이 기업의 R&D에 미치는 영향

A study on the impact of persona-style consumer analysis on corporate R&D

  • 투고 : 2022.08.12
  • 심사 : 2022.09.01
  • 발행 : 2022.09.30
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초록

본 연구에서는 페르소나(perrsona) 방식의 소비자분석 데이터 서비스에 대한 효과성 검증을 위하여 www.ethno-mining.com 의 소비자분석 서비스 활용사례를 중심으로 하는 연구를 진행하였다. 사례는 강원디자인진흥원의 '작은기업 디자인 애로해결 지원사업'을 대상으로 하였다. 본 연구의 진행은 www.ethno-mining.com 시스템의 페르소나 방식의 소비자분석 데이터, 관련 이론에 대한 고찰, 유사한 서비스에 대한 비교, 서비스의 이용 만족도와 효과성을 측정하기 위한 질의서 개발과 설문진행, 결과를 분석하고 검정하는 방식으로 진행되었다. 강원디자인진흥원의 '작은기업 디자인 애로해결 지원사업'에 참여자를 중심으로 검정한 결과에서 페르소나 방식의 소비자분석 데이터는 이용 만족도에서 긍정적인 반응을 얻었고, 기업의 R&D에 미치는 서비스 효과성을 측정한 회귀분석에서도 R&D 진행시 시간단축, 비용절감 및 개발자간의 원활한 소통, 소비자분석에 대한 전문성 확보, R&D의 전반적 품질 향상으로 기업에게 실질적인 효과가 있음을 알 수 있었다.

In this study, to verify the effectiveness of the persona-type consumer analysis data service, a study was conducted focusing on the consumer analysis service use case of www.ethno-mining.com. The case was targeted at the 'Small Business Design Difficulty Resolving Support Project' of the Gangwon Institute of Design Promotion. The progress of this study was to develop a questionnaire to measure the user satisfaction and effectiveness of the service, study the consumer analysis data of the persona method of the www.ethno-mining.com system, study related theories, compare similar services, and conduct questionnaires; The results were analyzed and tested. In the result of testing the participants in the 'Small Business Design Difficulty Resolving Support Project' of the Gangwon Design Promotion Institute, the persona-style consumer analysis data got a positive response in terms of user satisfaction, and a regression that measures the effectiveness of the service on the company's R&D In the analysis, it was found that there are practical effects for companies by reducing time, reducing costs, smooth communication between developers, securing expertise in consumer analysis, and improving the overall quality of R&D during R&D.

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참고문헌

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