• Journal of Korean Society for Quality Management
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• v.44 no.2
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• pp.265-276
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• 2016

Purpose: This paper reviews the papers on service quality issues which are published in the Journal of the Korean Society for Quality Management (KSQM) since 1965. The literature review is purposed to survey a variety of service quality issues for several categories in terms of industry as well as research model. Methods: By use of the double diamond design process model 71 papers are analyzed 4 stages which are discover, define, develop and deliver. And all of service quality issues are classified into 4 categories: service factory, mass service, service shop and professional service by the service process matrix typology. Results: According to this review, there are several features of research trends. There are 'from physical service to information-intensive service pattern' and 'from private sector to public sector pattern'. And the Kano model has been a steady-selling model to measure the service quality as like a SERVQUAL. Another meaningful issue was a convergency of the research method and tools such as BSC, CRM, AHP, DEA, Information System, Systgem Dynamics and 6 Sigma. Conclusion: The review paper is expected to provide future direction to improve service quality theories and applications. There are three future research topics: Application area, measurement model and research purpose.

• Journal of the Economic Geographical Society of Korea
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• v.19 no.4
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• pp.694-711
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• 2016

This study analyzes the spatial characteristics of knowledge industry which has shown relatively rapid growth in the low-growth economy situation in recent years. In particular, we catch hold of the locational characteristics of the knowledge service industry which occupies the highest ratio by professional-expert jobs favoured by young generations, as well as estimate their occupational employment opportunities. By applying Location Quotient(LQ) and LISA, we reveal the spatial distribution patterns of publishing business, information service business and education service business in the Seoul Metropolitan area, and examine the changes in the spatial patterns during the last ten years. In order to understand the socio-economic factors which explain their locations, we apply the stepwise multiple regression analysis. Furthermore, we predict the changes distribution of Knowledge service industrial employment by applying Markov Chain Model. As the result, we found their clusters at the specific locations, while there is the significant variations in the socio-economic variables related their locations respectively. The related job opportunities of the knowledge service businesses in the Seoul Metropolitan area are predicted steady growth trend for the next four years, even though dull or stagnant trend is expected for other industries. This study provides basic resources to the planning for young generation employment problem.

• Korean Journal of Veterinary Service
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• v.20 no.1
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• pp.127-129
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• 1997

The cattle serum was investigated many cases of deformity calf in kyung-ju area. The serum antibody titer of Aino virus, which was not reported in domestic, was showed 3 cattle to ${\times}$2~64.

• Proceedings of the Korean Association of Geographic Inforamtion Studies Conference
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• 2008.06a
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• pp.369-376
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• 2008

• Journal of Korean Society for Quality Management
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• v.31 no.1
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• pp.42-61
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• 2003

The objective of this study is to analyze the impact of service quality on the customer satisfaction, the re-purchase intention and the word of mouth in the Korean insurance industry. In this study, the methodology for measuring the degree of service quality which has been adopted in the service quality research area was used. Data for this study were gathered from 1332 consumer life insurance and 689 consumer non-life insurance companies using internet survey method. The result of this study is summarized as follows: the determinants of service quality in the Korean life insurance industry are empathy, responsiveness and reliability, and the determinants of service quality in the Korean non-life insurance industry are empathy, and responsiveness, and the re-purchase intention and the word of mouth are affected by the customer satisfaction. As a result of the study, strategic implications will be suggested.

• 한국정보통신설비학회:학술대회논문집
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• 2007.08a
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• pp.100-103
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• 2007

For several ten years, the Internet and IT services have been greatly developed in PC area and with this, new BM and services with terminals like Post-PC and Non-PC types will come into the spotlight in few years. In various fields of service, terminals exclusive to individual service come into the market already, the hardware and the contents used in the terminals are circulating. The communication service providers are very enthusiastic about developing and providing various services in order to overcome the growth limit of existing network connection service. And they think that providing the Non-PC type Information Appliance services will make added values and be sources of making profits in next generation. Hereupon we are going to observe the Non-PC type Information Appliance services, the structure of the service platform that make that services possible, and their prospect.

• International Journal of Contents
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• v.12 no.4
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• pp.17-22
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• 2016

This paper presents a novel method to design and implement mobile u-health system by defining the essential elements of mobile healthcare services. We choose common service elements for the proposed u-healthcare scheme and design the service platform. Especially we focus on automatic feces or urine sensing u-care scheme to prove the effectiveness of our platform. We construct the system with sensing part with a manikin and a diaper, wireless communication part with feces or urine sensing data, and coordinator system based on the u-health platform defined in this paper. Experimental results show that our scheme is useful in the area of u-care service for the handicapped, the elderly, and patients who can hardly move by themselves. In addition the designed scheme offers a realized u-care scheme with the purpose of advanced developing tools for application or service developers.

• Journal of Communications and Networks
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• v.11 no.1
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• pp.36-41
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• 2009

The IEEE 802.16 wireless metropolitan area network (WMAN) standard is designed to correct expensive communication costs in CDMA-based mobile communication systems and limited coverage problems in wireless LAN systems. Thus, the IEEE 802.16e standard can provide mobile high-speed packet access between mobile stations and the Internet service provider through the base station with cheap communication fees. To efficiently accommodate voice over IP (VoIP) services in IEEE 802.16 systems, an uplink quality of service packet-scheduling scheme is proposed, and its performance is evaluated with an NS-2 network simulator in this paper. Numerical results show that this proposed scheme can increase the system capacity by 100% more than in the unsolicited rand service (UGS) scheme and 30% more than the extended real-time polling service (ertPS) scheme, respectively.

• Proceedings of the Korean Society for Quality Management Conference
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• 2010.04a
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• pp.151-156
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• 2010

As well as the development of the measurement of service quality, various kinds of service measurements are also being developed. Especially the mobile telecommunication service being representative to the mobile telecommunication company would be the mostly developed area. Its development can be understood along with the development of the telecommumication companies as well as cellular companies, not only the service alone. It is a differentiated phenomenon in the current research, such as the organic influence between the service quality and product. Of course there are such products placed on sale and enjoyed the common service, but at present there is another case that the product is on the market exclusively with the mobile company in here.

• Journal of the Korean Home Economics Association
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• v.38 no.1
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• pp.171-183
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• 2000

The purposes of this study were to identify the needs for the employer-supported day care service and to analyze the factors related to the needs for the day care service of the married employees. KLFI(1995)'s National data were used and three Logistic models and one Catmod model were employed to analyse the effects of the independent variables on the needs for the day care service. The results of this study were as follows: First, half of employed workers needed the employer-supported child care service. Second, they preferred the day care center near their residential area than in their work site. Third, according to their age, type of occupation, and their difficulties for the childcare and household work, employed men and women needs on site day care differently. Finally, their needs for the expenditure of duty care service differed by their age, sex, and occupation, and their levels of difficulties for the childcare and household work. These findings suggest that duty care service for the employed man and woman are supported diversely according to their needs and preferences.