• Title/Summary/Keyword: Service Review

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A Study of Categorization of Service Recovery Factors in MICE industry by integrating Kano Model and Structural Equation Model (Kano모형을 이용한 컨벤션서비스의 요인별 평가와 서비스회복에 관한 연구)

  • Oh, Chang-Ho;Nam, Sandy-Jo;Kong, Ki-Yul
    • Management & Information Systems Review
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    • v.30 no.2
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    • pp.57-79
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    • 2011
  • One of the fastest growing sector in tourism industry is MICE industry due to globalization among the countries in various parts including business, politics, and cultural exchange. The objectives of this research can be in two fold: firstly, to evaluate the convention service quality and categorize them into three groups, basic service, performance service and exciting service; secondly, to provide the exciting service as a recovery program to restore customer satisfaction and their intention to reuse when the basic or performance service failure occurs. The results are as follows: among the four dimensions of the service quality, only the availability of information and the employee's performance were effected by the exciting service quality. Secondly, employees's performance can only be effected by the exciting service when customer service factor is included prior to the events. Thirdly, the following dimensions of services were not selected to be effective by the exciting services: conditions of physical facility, related infra-structure, the process of customer service and the program. Fourthly, only the additional services and events were selected to be the effective exciting services for the recovery program.

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A Study on the Critical Success Factors of Wireless Broadband Service (휴대인터넷(WiBro) 서비스의 주요성공요인에 관한 연구)

  • Yoon, Jong-Soo
    • Journal of the Korea Society of Computer and Information
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    • v.14 no.11
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    • pp.233-245
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    • 2009
  • The number of subscribers and the level of service usage are moderately low though WiBro service, as a new mobile Internet service, has been provided to mobile Internet users since June 2006. Considering this situation, the study was to identify, in exploratory point of view, which critical success factors are considered by mobile Internet users as the most important one to facilitate WiBro service, and to examine the perception of critical success factors of WiBro service varies according to their demographic characteristics. The study also was to suggest a few of research propositions on the relationships between critical success factors of WiBro service and characteristics of mobile Internet users, based on various statistical analyses. To accomplish these research purposes, the study defined research variables such as demographic characteristic of mobile Internet users, types of user, and critical success factors of WiBro service based on the review of mobile Internet service related studies. And then, the study performed various statistical analyses using survey questionnaires on mobile Internet users. The analyses show that there are little differences in perception on critical success factors of WiBro service among the mobile Internet users grouped by job and residential region, and that only the relationship between occupation of mobile Internet users and critical success factors of WiBro service is moderated by the types of user. Finally, the study proposed some research propositions, based on these analysis results, that could be used in the future studies.

A Review of Literature and Cases for Developing National Digital Library Policies (국립디지털도서관 정책수립에 관한 문헌 및 사례고찰)

  • Chang, Yun-Keum;Noh, Dong-Jo;Kwak, Seung-Jin
    • Journal of Korean Library and Information Science Society
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    • v.39 no.3
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    • pp.95-117
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    • 2008
  • As the foundation of the National Digital Library(NDL) by the National Library of Korea is in progress, there has been an increasing interest in developing a policy for its successful operations. Although the research and support related to building domestic library policies have been limited so far, it is an important ongoing problem to develop and improve systematic and detailed policies for information services of digital libraries in order for them to continuously advance in a rapidly changing information environment along with various issues. Therefore, through a thorough review of the literature and overseas cases related to the development of digital library policies, this research aims to provide a new direction for establishing service policies of domestic digital libraries including the NDL by extracting its critical factors and issues.

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Retrospective Drug Utilization Review on the Same-Day Multiple Prescriptions for Pediatric Outpatients (동일날짜 처방전 2매 이상인 외래 소아환자 의약품처방의 적정성에 대한 후향적 평가)

  • NamGoong, Bo-Ra;Sohn, Hyun-Soon;Choi, Kyung-Eob;Shin, Hyun-Taek
    • Korean Journal of Clinical Pharmacy
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    • v.22 no.1
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    • pp.73-80
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    • 2012
  • This study was to determine the inappropriate drug use in pediatric outpatients who received 2 or more prescriptions on the same day. Retrospective drug utilization reviews (DURs) were implemented to samples obtained from national health insurance claims data during December 2008 to February 2009, using 5 DUR criteria (duplication, drug-drug interaction, drug-disease interaction, drug-age contraindication, incorrect dosage) established in the Drug Information Framework (DIF)-$Korea^{TM}$, DUR program. Among 38,451 claims analyzed in the study, 74.7% had more than one conflicts in the 5 DUR modules. Among 16,472 patients analyzed, 49.6% had conflicts with duplication criteria composing of ingredient duplication (23.3%) and therapeutic class duplication (39.6%). Incorrect dosages were found in 73.6% of patients and under-dosage conflicts accounted for 59.9%, which was higher than over-dosage conflicts (38.3%). In this study, inappropriate drug prescriptions such as under-dose, pediatric contraindication and therapeutic duplication were prevalent in pediatric outpatient settings, suggesting much more awareness to the society, to prevent drug related problems in a vulnerable pediatric group.

A Review on Clinical Studies on Metabolic Disease Using a Pulse Tonometry Device (맥진기를 활용한 대사증후군 대상 임상연구 고찰)

  • Kim, Ji-hye;Jeon, Young-ju
    • The Journal of Internal Korean Medicine
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    • v.39 no.4
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    • pp.612-623
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    • 2018
  • Objective: The aim of this research was to investigate the current status and limitations of the clinical use of a pulse tonometry device (PTD). Methods: We searched online medical databases, including Oriental Medicine Advanced Searching Integrated System (OASIS), Research Information Sharing Service (RISS), DataBase Periodical Information Academic (DBpia) and PubMed, for clinical studies of metabolic diseases that used PTD. We selected articles on the clinical application of the PTD but excluded duplicate articles, clinical studies without the PTD, and non-clinical studies. In the first screening, 551 articles were selected. Ultimately, we found 10 articles and classified the articles according to the following diseases: hyperlipidemia, diabetes, overweight and obesity, hypertension, and metabolic disease. Results: Of the 10 selected articles, 4 were focused on hypertension. Two articles were focused on overweight or obesity and two articles were focused on the metabolic disease. Conclusions: This study was the first attempt to conduct a systematic review on clinical studies of metabolic disease using the PTD as a primary outcome. We suggest that the standard of pulse wave parameters and operating procedures for the PTD should be further developed. The results of this study are expected to be used as basic information for the planning and progression of clinical studies of metabolic syndrome using PTD.

The Impact of Diagnostic Imaging Fee Changes to Medical Provider Behavior: Focused on the Number of Exams of Computed Tomograph (영상진단 수가 변화가 의료공급자 진료행태에 미치는 영향: 전산화단층영상진단 검사건수를 중심으로)

  • Cho, Su-Jin;Kim, Donghwan;Yun, Eun-Ji
    • Health Policy and Management
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    • v.28 no.2
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    • pp.138-144
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    • 2018
  • Background: Diagnostic imaging fee had been reduced in May 2011, but it was recovered after 6 months because of strong opposition of medical providers. This study aimed to analyze the behavior of medical providers according to fee changes. Methods: The National Health Insurance claims data between November 2010 and December 2012 were used. The number of exams per computed tomography was analyzed to verify that the fee changes increased or decreased the number of exams. Multivariate regression model were applied. Results: The monthly number of exams increased by 92.5% after fee reduction, so the diagnostic imaging spending were remained before it. But medical provider decreased the number of exams after fee return. After adjusting characteristic of hospitals, fee reduction increased the monthly number of exams by 48.0% in a regression model. Regardless type of hospitals and severity of disease, the monthly number of exams increased during period of fee reduction. The number of exams in large-scaled hospitals (tertiary and general hospital) were increased more than those of small-scaled hospitals. Conclusion: Fee-reduction increased unnecessary diagnostic exams under the fee-for-service system. It is needed to define appropriate exam and change reimbursement system on the basis of guideline.

An Analysis of the Development of Picture Book Reviews in Korea (우리나라 그림책 서평의 변천과정 분석)

  • Kong, Jeong-Ja;Shim, Won-Sik
    • Journal of Korean Library and Information Science Society
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    • v.45 no.4
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    • pp.165-184
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    • 2014
  • This article chronicles the development of picture book reviews in Korea by analyzing the development of public libraries, emergence of magazines that feature reviews of picture books, and characteristics of reviewers. During the 1980s, a new wave of specialized book review magazines emerged. 1990s witnessed the proliferation of civic organizations that cater to children's books and promotion of reading. During the first half of 2000's, a number of daily newspapers added book sections and literature journals began actively producing picture book reviews. In the second half of the 2000's, the number of public libraries in Korea increased significantly and librarians have emerged as picture book reviewers.

Review of Research Topics on Abdominal Examination (복진(腹診)에 대한 국내 연구동향 분석 및 연구방향 제안)

  • Kim, Jihye;Park, Jeong Hwan;Kim, Keun Ho
    • The Journal of Korean Medicine
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    • v.37 no.3
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    • pp.1-12
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    • 2016
  • Objectives: The abdominal examination is a diagnosis method for determining a morbid condition of the chest and abdomen by touching and pressing. This study reviewed research trends concerning the abdominal examination and suggested of future research directions for quantification of abdominal examination. Methods: A systematic literature search was carried out for relevant articles published between 2000 and 2016 in five databases such as Korean studies Information Service System(KISS), Oriental Medicine Advanced Searching Integrated System(OASIS), DataBase Periodical Information Academic (DBpia), National Digital Science Library and PubMed based on the Keywords 'abdominal examination'. Results: 128 articles were collected for analysis. Overview on the abdominal examination based on selected 17 articles. Then selected articles have been reclassified by diseases of clinical research and parameters for diagnosis of abdominal examination. Conclusions: Taken together, instrument for quantitative evaluation of abdomen characteristic fit to the traditional Korean Medicine have not yet developed. It is suggested that in order to dominate the market about abdominal examination in advance, more concern should be paid to establishing appropriate development of quantitative criteria and instrument. This review will help researcher to systematically understand and to develop Korean medical device as globally competitive device.

A Review on Triple-A Supply Chain Performance

  • Ishaq, Muhammad Ishtiaq;Hussain, Nazia;Khaliq, Waseem;Waqas, Muhammad
    • Asian Journal of Business Environment
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    • v.2 no.2
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    • pp.35-39
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    • 2012
  • Purpose - Today's world is rapidly changing due to swift changes in organization's infrastructures and supply chain is becoming an important factor which affects the organization's global competitiveness. Research design / data / methodology - Researchers indicated that environment uncertainty is considered an external driving force to establish a unique supply chain. Market competition, reducing the gap of performance and quality between the products are compelling the practitioners and researcher to change the paradigm of managing the business processes effectively and efficiently. Results - In old times, supply chain of any organization was measured on the basis of inventory turns, defect rats, lead times, stock buffering and service level. But, Lee H.L. in 2004, published an article in Harvard Business Review who proposed three A (Adaptable, Agile and Aligned) termed as "Triple-A" of successful supply chain. Conclusions - He claimed that organizations can compete through the creation of Triple-A supply chain. Hence, the basic aim of this review paper is to develop basic insights regarding what is Triple-A of supply chain, its importance and functioning in today's competitive world.

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An Analytical Study of the Development, Improvement, and Direction of the Korean Society of School Health (한국학교보건학회의 발전과정과 전망에 관한 논고)

  • Kim, Young Im
    • Journal of the Korean Society of School Health
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    • v.11 no.1
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    • pp.123-130
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    • 1998
  • The Korean society of School Health was opened to research school health, publish a Journal, survey activities, educate members, and exchange information etc This society has operated these services actively since 1987. The objectives of this study are (1) To review the quantitative development process of the society of school health (2) To review the qualitative development process of the society. (3) To suggest improvement and new directions of the society The quantitative aspects include number of members, number of conferences, and number of journals published; the qualitative aspects deal with comprehension and sufficiency of these activities A literature review method was used for this study The results are as follows. (1) The number of members increased to 987 from 200 (2) The number of conferences total led 15 at an average of 1 5 per year since 1987 (3) The journal of the Korean society of school health was published a total of 20 times at an average of 2 per year. (4) Many health behavior and student-oriented articles were published (5) There are few activities that exchange international information, suply data to members, and investigate the opinions of society concerning school health Consequently, positive activities concerning major school health themes, research concerning the health rights of teachers in a school environment, and a more systematic management of members should be developed. Also, it is necessary to develope an in-service education program for those same members.

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