• Journal of Service Research and Studies
• /
• v.8 no.1
• /
• pp.73-87
• /
• 2018

Countries around the world are preparing policies to promote service economy. Recently, as the fourth industrial revolution is accelerating, interest in the service industry is increasing. Korea's service industry is among the lowest among OECD countries in terms of employment, value-added and productivity, and it is time to explore new development strategies. The Korean government is establishing a service economic development strategy to promote employment and economic vitality. However, in the era of the 4th industrial revolution, the service industry is very important in that it has to be fused with the manufacturing industry. This study examines the service industry policy related to the 4th industrial revolution which the central government, local governments, and countries around the world are pursuing through literature review. The Big data analysis is used to determine the interest rate of the seven major service industries and core technologies for the fourth generation industrial revolution.

• International Area Studies Review
• /
• v.13 no.2
• /
• pp.687-711
• /
• 2009

This research was conducted to explore the factors that cause medical tourists' dissatisfaction, and find ways to solve the tourists' problems by researching on the relationship between the service recovery and the failure of medical services. Also, the research has put more emphasis on establishing marketing strategies that enable Japanese medical tourists to actively visit Korea, and finding out the effects that the medical tourists satisfaction and trust have on their behavioral intentions, recommendations, and positive feedbacks. The summary of the research analysis results as follows. First, the service recovery after the service failure has positive influences on the medical tourist's satisfaction. Second, the service recovery has proven its positive influences on the tourists' trusts and behavioral intentions. Third, the satisfaction of the service recovery has built the mutual trust between the tourists' and the medical center, and this has positive influences on the customer's behavioral intentions. Finally, the research was conducted to analyze the moderating effects on the relationship between the service recovery and the recovery satisfaction. It was found that the medical service failure recognition type has proven no moderating effects.

• Design Convergence Study
• /
• v.16 no.2
• /
• pp.223-238
• /
• 2017

Due to recent increasing of tour, leisure industries, customer's usage of service became more grouped and customer-to- customer interaction became more important. Under these service environment, it is easy to find cases of damaging other customer's service experiences by some customers who use service in selfish manner. Customers called 'Jaycustomer' usually happen in low frequency, but they are serious service failure because they can deliver bad service experience. It seems previous service design tools couldn't handle these cases enough. So it will be good to reinforce to handle these incidents. This study was based on the empirical insights of service design case study by using 'evil persona'. Literature review and survey were performed to find out proper servicescape for 'evil persona'. From analysis, the service environmental factors which affect frequency of negative customer-to-customer interaction were selected. Also, many cases of such negative behavior were gathered and sorted to find types and patterns which affected by selected service environmental factors.

• The Korean Nurse
• /
• v.9 no.3 s.47
• /
• pp.36-40
• /
• 1970

The development of public health nursing in this country is delayed due to such factors as the pattern of delivery of medical care which was strictly clinically oriented, comprehensive family health service was over-shadowed by the over-emphasis of contro

• ETRI Journal
• /
• v.7 no.3
• /
• pp.35-41
• /
• 1985

The objective of this study is to estimate the price elasticity of demand for telephone use in Korea. This paper provides a comprehensive review of the existing empirical study and establishes the econometric demand estimation model applicable to Korean telephone service. By this model, the price elasticities of demand in local and toll uses are estimated and their implications are discussed.

• Review of Korea Contents Association
• /
• v.8 no.2
• /
• pp.39-44
• /
• 2010

• Korean Management Science Review
• /
• v.13 no.1
• /
• pp.47-55
• /
• 1996

Rapid globalization of production and marketing functions makes choice of international transportation mode of great importance. In this paper, transportation mode is characterized by two factors, mean and variability of transportation lead time. We developed a simple mathematical model to estimate the relative impact of mean lead time, lead time variance and demand variance on the required average inventory level under specified service rates.

• Journal of Hospice and Palliative Care
• /
• v.14 no.1
• /
• pp.1-7
• /
• 2011

• Information Systems Review
• /
• v.1 no.2
• /
• pp.123-136
• /
• 1999

• Proceedings of the Korea Institute of Fire Science and Engineering Conference
• /
• 2007.04a
• /
• pp.379-385
• /
• 2007