• Journal of Computing Science and Engineering
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• v.4 no.4
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• pp.253-275
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• 2010

In this article we review the metaphor of service-oriented architecture for enterprise computing. In typical definitions service-oriented architecture appears as a single message and a consistent roadmap for building flexible software system landscapes. But it is not. Different communities have elaborated different SOA (service-oriented architecture) concepts to address different problem areas, i.e., enterprise application integration, business-to-business, business process management, and software productizing. If software architects and software managers are aware of these strands of SOA when talking about SOA in their projects they can avoid misunderstandings and detours better. This article contributes a clarification of the different strands of SOA concepts and technologies and their mutual dependencies and identifies particular SOA concepts as instances of more general software engineering principles.

• Korean Management Science Review
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• v.33 no.3
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• pp.89-103
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• 2016

In this paper, we design sampling inspections and service capacities simultaneously for multi-products. Products are supplied in batches after rectifying inspections, that is, rejected lot is subject to total inspection and defective products are reworked to good ones. When supplied, all defective products are uncovered and returned to service. Particularly, we extend Kim [1] by introducing the fixed costs of providing services and show that the cost function of a product is no longer linear or convex in terms of the level of service provision. We develop a framework for a product to deal with this joint design problem and a dynamic programming algorithm for multi-products which allocates the given number of the total service capacities among products with the considerably smaller computations than the total number of possible allocations.

• THE INTERNATIONAL COMMERCE & LAW REVIEW
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• v.16
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• pp.245-264
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• 2001

This study aims to evaluate and compare the service quality level of major container ports in Asia. Seven factors are used to evaluate the port service qualities; informational assistance, location, processing speed, facilities, port operation, costs, and user convenience. Ten ports are selected as a sample; Singapore, Kobe, Osaka, Kaohsiung, Hong Kong, Shanghai, Tianjin, Busan, Kwangyang and Inchon. ANOVA and Duncan's multiple range test are used to analyze the survey data. The empirical results shows that, in general, Korean ports provides poorer service qualities than Singapore, Hong Kong, Kobe, and Osaka. Furthermore, the service quality levels of Korean ports are similar to or no better than Chinese ports.

• Korean Management Science Review
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• v.31 no.4
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• pp.107-116
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• 2014

Recently, various types of information and communication technology (ICT) such as cloud computing, big data, and virtual reality have been progressed in the world. Also, it is expected that there are many domestic and foreign visitors in Gangwon-do due to the Pyeongchang winter olympic games in 2018. In this environment, it is necessary to improve the competitiveness of Gangwon-do in winter sports areas exploiting both existing IT infrastructure and application technologies. In this paper, for sustainable development of Gangwon-do winter sports IT industry after the Olympics, we propose efficient implementation methods of 3 winter sports IT convergence services and Gangwon-do ICT activation strategy. The proposed 3 winter sports IT service areas are as follows. 1) Realistic winter sports IT service, 2) Winter sports medical IT service 3) Winter sports record analysis IT service.

• Journal of Information Technology Services
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• v.5 no.2
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• pp.1-23
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• 2006

An Empirical study was done for finding the e-service quality of public administration focused on customer relationship management(CRM). The e-service quality of public administration was categorized as system quality, information quality, service quality, and CRM after doing a literature review in e-service quality and public administration. The validity and reliability of a questionnaire were examined through factor analysis and regression analysis was done using the customer satisfaction and efficiency improvement of public administration as dependent variables and the 7 factor scores from the factor analysis as independent variables. The results show for that 6 factors are not only very important in explaining the customer satisfaction but also partially important for efficiency improvement of public administration. In particular, CRM has significant effect on both customer satisfaction and efficiency improvement of public administration.

• KSCI Review
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• v.14 no.2
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• pp.109-115
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• 2006

In this paper, we proposed service security model and remote management service on OSGi computing environment. The model is used to make access control decisions like permission-based security inside the java2 platform. In model, policies are defined using a flat text file and include bundles. It method granted flexibility and extendability of access control of bundles and services. Also, we proposed service architecture efficiently for remote management service.

• International Commerce and Information Review
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• v.9 no.4
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• pp.329-347
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• 2007

Knowledge-based Service evolution and the e-business has emerged as a new economic activity and beyond the time and space limitations. But the Enterprises have been too inactive in their willingness and readiness to adopt e-business models and processes owing to the lack of the directions of e-business, the insufficient network infrastructures and capitals, etc., In this circumstance, as part of this research, This Papers have conducted a survey on the e-business and information conditions and status among the Enterprises. In Conclusions, this study Study on the Informationalization of the Enterprises and Knowledge-based Service Industry Enlarge Strategics for building competition of Enterprises. This study has suggested potential plans to reinforce based in the Knowledge-based Service.

• Korean Management Science Review
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• v.22 no.2
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• pp.13-34
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• 2005

Mobile banking service has emerged as an important profit source for both banks and mobile phone service companies. However, the growth of the mobile banking service is behind the expectation of banks and mobile phone companies. One plausible explanation for this laggard diffusion of mobile banking may be the lack of consumers' initial trust on the service. Therefore, this study investigates the critical factors in building trust and intention to use mobile banking services. Our research results show that propensity-to-trust, structural assurance, and relative advantages of services have significant impacts on consumers' initial trust in mobile banking service Furthermore, initial trust in mobile banking service is a critical factor for adopting mobile banking services Contrary to our expectation, however, reputation of banks and mobile phone companies are not significant in attracting consumers to mobile banking services.

• Korean System Dynamics Review
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• v.12 no.1
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• pp.89-114
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• 2011

With steady increase in the demand for door-to-door delivery services, courier service providers are facing a constant pressure to reduce delivery price in order to secure quantity order and to improve the efficiency and reliability for customer service. The objective of this research is to explain the structure of the door-to-door delivery including door-to-door delivery service demand, sorting capacity in the hub-terminal, and the system performance measures such as service reliability networks using causal loop diagram(CLD). Based on causal relation, this research describes a comprehensive approach to examine how capacity reliability contributes to the renewal of the firm's competences through its reciprocal relationship with travel time reliability and connectivity reliability. Also, this research suggests the policy alternatives to improve effectiveness and efficiency of door-to-door delivery network in response to increase customer satisfaction and profit maximization of the courier service providers: operational, tactical, and strategic levels.

• Korean Management Science Review
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• v.18 no.2
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• pp.11-24
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• 2001

To cope with the rapid emergence of competition, communication service providers are assigning marketers for the purpose of relationship marketing. However, the efficiency of relationship marketing has yet to be examined. This paper investigates the service quality determinants In relationship marketing through the telecommunication service marketers. By considering the specificity of the marketer´s role, the quality dimensions in SERVQUAL research have been modified. A survey has been conducted for the hypothesized seven quality dimensions. The results of the factor analysis show that the service quality determinants of relationship marketing are in fact four dimensions : empathy, reliability, image and tangibles. Here, the empathy dimension entails cost factor, and the reliability dimension includes responsiveness and assurance. The results also support the proposition, reported in SIRVPIRF research, that the quality of service should be measured only by the perceived achievement of the customer. This study provides useful insights into developing the strategy for effective relationship marketing.