• Title/Summary/Keyword: Service Review

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Customer-Brand Relationship Quality and Relationship Strength (서비스 브랜드경험이 소비자-브랜드 관계의 질 및 관계강도에 미치는 영향)

  • Kim, Youn Hwan
    • Management & Information Systems Review
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    • v.32 no.4
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    • pp.225-254
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    • 2013
  • This research tries to examine the effect of brand experience in service marketing perspective for generalized application. The analysis was held with customers who recently visited in retail stores by using SPSS18K and Smart PLS 2.0. The study verified the structural equation model hypothesizing the relationship among brand experience, relationship quality, and relationship strength. According to the result of this study, four brand experience factors have positive effect on the relationship quality. In detail, the effect of sensory experience was strongest. Furthermore, the effect of relationship quality on relationship strength also significant as prior researches addressed. The research has several marketing implication on brand experience management and customer relationship management. For service firms, customers' perception of positive brand experience can generate the tangible and intangible performance in the relationship marketing perspectives.

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Antimicrobials, Gut Microbiota and Immunity in Chickens

  • Lee, Kyung-Woo;Lillehoj, Hyun S.
    • Korean Journal of Poultry Science
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    • v.38 no.2
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    • pp.155-164
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    • 2011
  • The use of antimicrobials will be soon removed due to an increase of occurrence of antibiotic-resistant bacteria or ionophore-resistant Eimeria species in poultry farms and consumers' preference on drug-free chicken meats or eggs. Although dietary antimicrobials contributed to the growth and health of the chickens, we do not fully understand their interrelationship among antimicrobials, gut microbiota, and host immunity in poultry. In this review, we explored the current understanding on the effects of antimicrobials on gut microbiota and immune systems of chickens. Based on the published literatures, it is clear that antibiotics and antibiotic ionophores, when used singly or in combination could influence gut microbiota. However, antimicrobial effect on gut microbiota varied depending on the samples (e.g., gut locations, digesta vs. mucosa) used and among the experiments. It was noted that the digesta vs. the mucosa is the preferred sample with the results of no change, increase, or decrease in gut microbiota community. In future, the mucosa-associated bacteria should be targeted as they are known to closely interact with the host immune system and pathogen control. Although limited, dietary antimicrobials are known to modulate humoral and cell-mediated immunities. Ironically, the evidence is increasing that dietary antimicrobials may play an important role in triggering enteric disease such as gangrenous dermatitis, a devastating disease in poultry industry. Future work should be done to unravel our understanding on the complex interaction of host-pathogen-microbiota-antimicrobials in poultry.

A Review on Clinical Studies of Abdominal Acupuncture Treatment for Endometriosis (자궁내막증 환자의 복부 침 치료 효과에 대한 임상 연구 고찰)

  • Bang, Seung-Won;Yoon, Young-Jin
    • The Journal of Korean Obstetrics and Gynecology
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    • v.33 no.4
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    • pp.23-35
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    • 2020
  • Objectives: The purpose of this study is to confirm the effectiveness and safety of acupuncture for Endometriosis. So providing a clinical basis for abdominal acupuncture treatment helping to develop clinical practice guideline. Methods: Clinical studies applying acupuncture on Endometriosis were searched through Pubmed, China Academic journal (CAJ), Koreanstudies Information Service System (KISS), Research Information Sharing Service (RISS), Oriental Medicine Advanced Searching Integrated System (OASIS). Interventions and results of the selected clinical studies were analyzed. Results: 8 Clinical studies were finally included according to inclusion and exclusion criteria. Those were randomized controlled studies. All of those studies were searched in China Academic journal (CAJ) in Chinese. Interventions of control group were made with simple acupuncture and oral administration of Danazol or herbal medicine. Outcome measurements included Treat effect, Relief in related symptoms, and CA-125. All studies reported statistically significant results on abdominal acupuncture and there were no serious adverse effects. Conclusions: This study suggested abdominal acupuncture has statistically significant treat effect. Thus this treat helps improve quality of life for patients. However the results should be taken cautiously as more clinical studies are needed.

A review of the genus $Adoxophyes$ (Lepidoptera Tortricidae) in Korea, with description of $A.$ $paraorana$ sp. nov.

  • Byun, Bong-Kyu;Lee, Bong-Woo;Lee, Eun-Sol;Choi, Deuk-Soo;Park, Youg-Mi;Yang, Chang-Yeol;Lee, Seong-Kyun;Cho, Soo-Won
    • Animal cells and systems
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    • v.16 no.2
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    • pp.154-161
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    • 2012
  • We reviewed the genus $Adoxophyes$ (Lepidoptera: Tortricidae) from Korea and recognized three species of the genus. Among them, $A.$ $paraorana$ sp. nov., formerly misidentified as $A.$ $orana$ in Korea, is described as new to science. $Adoxophyes$ $orana$, a notorious pest known in most Eurasian countries for a long time, turns out to be only recently introduced or found in Korea. Photographs of the adults and genitalia of the species are provided. Specific distinction was supported by the COI barcode study.

A Survey of Attitudes toward to, Values and Expectation of Environmental Education of korean students and Teachers (초.중등 학생 및 교사의 환경교육에 관한 의식 조사)

  • 최돈형
    • Hwankyungkyoyuk
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    • v.2 no.1
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    • pp.5-33
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    • 1991
  • The purpose of the study was to investigate attitudes toward to, values and expectations of environmental education of Korean students and teachers and to provide basic data and reference materials needed to development of environmental education curricula for primary and secondary schools. A review of the related literature, a series of conferences with teachers and specialists in environmental education and environmental sciences. and questionnaire survey were methods employed in this study. Survey question were developed to explore attitude and responses of primary and secondary school students and teachers on various types of issues and problems of environmental education at personal level as well as on their future prospects attitudes values and expectations with which had been dealt in this study were categorized into personal feeling on environmental issues and problems at both national and regional levels issues and problems of current environmental education pre service and in service training of teachers for environmental education instruction and so on. The sample population for the survey was selected by using the stratified cluster and random sampling techniques with respect to regional area, school level, sex and grade, The subjects used in this study were 1,633 students and 385 teachers of primary and secondary schools across the country. The results of the survey were summed up and recommendations to be considered in the revision of sixth national curricula for primary and secondary schools were also suggested.

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Nursing Case Management Program Development for the Elderly at Hospital (입원노인환자의 사례관리 프로그램 개발 연구)

  • Shin, Eun-Young
    • Research in Community and Public Health Nursing
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    • v.13 no.3
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    • pp.444-455
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    • 2002
  • Purpose: This study was performed to develop the case management program that can provide the qualitative health care service to satisfy the increasing needs for health care elderly and prevent the increase in medical cost cased by prolonged and repetitive hospitalization. Method: The survey was completed as follows. First, 290 elderly patients who would be soon discharged in 4 hospitals are participated in the survey on needs of nursing care and case management programs. Second, 70 professionals working at 5 hospitals including doctors, nurses, social workers and so on are participated in the survey on the case management team operation. Result: Level of needs to Nursing care and case management programs showed so high. Professionals suggested on the case management team operation. Finally, based on the survey and literature review, the case management program was developed. Conclusion: In this study, the specific models for the five case management services were suggested. It is thought that the service provision by the case management team based on the multi-disciplinary case management program model suggested in this study would be suggested as a constituent of the effective health care delivery system for the hospitalized elderly patients.

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A Study of Developing the Policies Addressing the Elder Abuse : Focus on the Laws and Programs Addressing Elder Abuse in the United States (노인학대 관련 정책 개발을 위한 일 고찰 : 미국의 노인학대 관련법과 서비스 정책을 중심으로)

  • Woo, Kug-Hee
    • Korean Journal of Social Welfare
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    • v.44
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    • pp.209-231
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    • 2001
  • Recently, child abuse is mentioned in revised Child Welfare Law, on the other hand, elder abuse is not yet recognized as a social problem and little addressed in the field of social service. Like this, elder abuse has gotten less public and professional attention than other areas within the family abuse field. Despite the lack of attention to elder abuse, the number of elder abuse reports and incidents is likely to increase in the future. Based on the recognition that current effort and approach to elder abuse is not appropriate, this study attemped to briefly review laws and programs addressing elder abuse in the United States which have shaped in other contries. In the United States where various laws and programs that address elder abuse exit, there are incresing arguments that addressing elder abuse in the area of social service rather than in the criminal justice systems is more desirable. Because the most common form of elder abuse is not physical abuse but neglect including self-neglect. Self-neglect and neglect caused by caregivers' burden can not be addressed through criminal justice systems appropriately. From these experiences of the United States, the implications for policy, programs, and practice aimed at intervening elder abuse were discussed.

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A Study on the Relationship between Dwelling Environment and Household Density in Multi-Family Housing Development (공동주택단지 건설에 있어서 주거환경과 가구밀도에 관한 연구 -택지개발사업지구를 중심으로-)

  • 한상훈
    • Journal of the Korean housing association
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    • v.9 no.2
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    • pp.33-41
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    • 1998
  • To accomodate increasing housing shortage in many cities, Korean Government has implemented various residental land development projects to provide more land for new housing construction. Most of the residential areas developed by these projects were used for multi-family housing units. Under this process, the size and location of the neighborhood service facilities in the development area were regulated by uniform standards. For this reason, the neighborhood service facilities were not able to be provided according to the household density but provided in minimum status required by these standards. Based on these considerations, this study aimed to evaluated residential land development project conducted by pubilc authority, one of the residential land development projects in Korea. Results of the case studies confirmed findings from literature review and proposed that existing regulations applied to these projects need to be amended not only to accomodata unique situation of each development area but also to enhance level of the dwelling environment. As ways to resolve these problems, this study suggests followings: (1) more flexible operation of the regulations, (2) inclusion of the socio-economic characteristics of the perspective resident in planning process, and (3) introduction of design techniques in the project. Finally, this study proposed future study directions in relation to this issue.

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Review of Virtual Power Plant Applications for Power System Management and Vehicle-to-Grid Market Development (전력시스템 관리 및 Vehicle to Grid 전력시장 개발을 위한 가상발전소의 활용방안)

  • Jin, Tae-Hwan;Park, Herie;Chung, Mo;Shin, Ki-Yeol;Foley, Aoife;Cipcigan, Liana
    • The Transactions of The Korean Institute of Electrical Engineers
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    • v.65 no.12
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    • pp.2251-2261
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    • 2016
  • The use of renewable energy sources and energy storage systems is increasing due to new policies in the energy industries. However, the increase in distributed generation hinders the reliability of power systems. In order to stabilize power systems, a virtual power plant has been proposed as a novel power grid management system. The virtual power plant plays includes different distributed energy resources and energy storage systems. We define a core virtual power plant technology related to demand response and ancillary service for the cases of Korea, America, and Europe. We also suggest applications of the proposed virtual power plant to the vehicle-to-grid market for restructuring national power industries in Korea.

Routinization of IT Service Management (ITSM) : A Descriptive Case Study

  • Choi, Y.J.;Kim, Hee Sun;Hwang, K.T.
    • Journal of Information Technology Applications and Management
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    • v.20 no.3
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    • pp.43-59
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    • 2013
  • In order to realize the benefits of ITSM, it is necessary to institutionalize ITSM into the organizational culture. Currently, efforts to routinize ITSM lack in practice, and research in this area is also lacking. This study identifies the factors affecting the routinization of ITSM through literature review and interviews with experts, selects a company that has successfully routinized ITSM, and analyses the activities, methods, and procedures employed by the company on the factors in detail. The specific factors analyzed in the study include fulfillment of the customer requirements, top management support, communication, change management, training and education, quality of the ITSM system, and capability of the personnel. Important points verified in this study is that in order to realize organizational performance from ITSM, just the adoption of ITSM is not enough, but the routinization of ITSM through continuous and systematic management and improvement with the support of top management are required. Since this study is a descriptive case study, results of the study cannot be generalized. However, the study will provide practical information that can be referenced by the organizations attempting to routinize ITSM. In addition, results of the study will provide a basis of future research in ITSM.