• Title/Summary/Keyword: Service Review

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A Study on Interrelationship to Justice dimensions of Chinese Consumers (중국소비자들의 공정성 차원 간 상호관련성에 관한 연구)

  • Park, Sung-Kyu
    • International Area Studies Review
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    • v.15 no.2
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    • pp.225-245
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    • 2011
  • This study investigates the effects of justice dimensions on negative emotion, consumer satisfaction after service recovery, repurchase intention and word-of-mouth intention in a context of service recovery. Behavioral intentions(repurchase intention and word-of-mouth intention) are critical to the discount store sellers' survival and success. The research model is an extension of previous studies, especially considering more recent developments in the service recovery literature. A survey using 458 customers in China was conducted, confirmatory factor analysis was conducted to test the validity of the measurement model, and AMOS analysis approach was used to gain important insights into how customer retention in the discount store business can be ensured. The results suggest that all three dimensions of justice had negative effects on negative emotion, had positive effects on satisfaction after service recovery. Negative emotion had negative effects on recovery satisfaction. Recovery satisfaction had positive effects on repurchase intention and word-of-mouth intention. Finally, this study suggests the implications of these findings and offers directions for future research.

The User Experience Evaluation of VR/AR Technology in the FEM/CFD Simulation (구조/유체 시뮬레이션에서 VR/AR기술의 사용자 경험 평가)

  • Seo, Dongwoo;Park, Sangjin
    • Journal of the Korea Convergence Society
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    • v.10 no.8
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    • pp.1-7
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    • 2019
  • This study focused on the usability and the difference between VR and AR technology in the FEM/CFD simulation environments. First, this paper explains the current status and prospect of the VR/AR technology and conducted a case study on the VR and AR service in the FEM/CFD simulation environments. In addition, we made the evaluation strategies for usability by a review of previous research. And then, after Interviewers participants who use of simulation at a specific site C to we investigated the usability of the VR and AR service based on the mobile device in the FEM/CFD simulation environments. The result of this study is look forward to be used as a design service to form a VR and AR service in the future.

Using the Korean troops intranet impacts on satisfaction of new generation soldiers (한국 군 인트라넷 사용이 신세대 장병들의 군복무만족도에 미치는 영향)

  • So, Myoung-Seop;Leem, Jei-Uk;Lee, Jong-Gu
    • International Area Studies Review
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    • v.16 no.3
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    • pp.367-390
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    • 2012
  • This thesis aims to analyzing the fact that how the Korean troops Intranet impacts on military service satisfaction to give something back to the community by doing time management, mental and physical health care of human resources who are in an army life in their 20's. This is full of suggestions as efficient operation of military service at the national and personal level. Also, this is able to be a guideline that provides useful information about self-discipline to new generation soldiers. This study regards it as meaningful to analyze causes that how the Korean troops Intranet impacts on military service satisfaction and provide information for effective utilization to new generation soldiers in their 20's consisted of the Internet generation at a military organization level. In conclusion, the Intranet has proved as important causes and tools that influence job satisfaction effectively. Also, the fact that the Intranet used in military organization should be developed to be useful to achieve their goal not to simple work or a means of transmission has came up.

A Machine Learning-based Method for Virtual Network Function Resource Demand Prediction (기계학습 기반의 가상 네트워크 기능 자원 수요 예측 방법)

  • Kim, Hee-Gon;Lee, Do-Young;Yoo, Jae-Hyung;Hong, James Won-Ki
    • KNOM Review
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    • v.21 no.2
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    • pp.1-9
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    • 2018
  • Network virtualization refers to a technology creating independent virtual network environment on a physical network. Network virtualization technology can share the physical network resources to reduce the cost of establishing the network for each user and enables the network administrator to dynamically change the network configuration according to the purpose. Although the network management can be handled dynamically, the management is manual, and it does not maximize the profit of network virtualization. In this paper, we propose Machine-Learning technology to allow the network to learn by itself and manage its management dynamically. The proposed approach is to dynamically allocate appropriate resources by predicting resource demand of VNF in service function chaining, which is a core and essential problem in virtual network management. Our goal is to predict the resource demand of the VNF and dynamically allocate the appropriate resources to reduce the cost of network operation while preventing service interruption.

The Effect of Education Training on Job Performance of Service Industry Employees - Focus on Mediating Effect of Education Training Attitude - (서비스산업 종사자의 교육훈련이 직무성과에 미치는 영향 - 교육태도의 조절효과 검증 -)

  • Lee, Su-Bee;Ahn, Jin-Woo
    • Management & Information Systems Review
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    • v.37 no.4
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    • pp.93-108
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    • 2018
  • The service industry needs face-to-face customer service, which suggests the need for education training for workers. In other words, it is meaningful to look at whether education training for workers has a positive impact on the organization's performance. The success through education training will be due to the combined role of various factors. In this regard, the study focuses on how the attitude of workers in education training can play a role rather than just verifying the effectiveness of education training alone. As a result of the study, it was found that an employee's attitude toward education training, which was considered necessary to produce more effective results, was a regulator to further improve the educational satisfaction of training. After all, the more positive workers are about education training, the better workers' job performance can be. Therefore, promoting employee's education attitude before education training needs to be a priority, and further studies may call for more in-depth examination of the role of education training attitude.

An Empirical Study on the Consumer Satisfaction and Loyalty of Chinese Commercial Banks: Focusing the related Variables of Perceived Service Quality and Uncertainty Avoidance (중국 상업은행 소비자의 만족도/충성도에 관한 연구: 서비스 인식과 불확실성회피를 중심으로)

  • Zhao, Na
    • International Area Studies Review
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    • v.14 no.2
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    • pp.159-180
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    • 2010
  • The purpose of this study is to examine how perceived service quality, value congruence influences uncertainty avoidance, customer satisfaction and customer loyalty, and in turn, provides insight for Korean banks when they penetrate into the Chinese marketplace. In so doing, this study conducts a survey on participants who are using banking services in the Changchun, Jinan, Guangzhou of Jilin Province, Shandong Province and Guangdong Province. The findings are as followed. First, Uncertainty avoidance plays an important mediating role in the relationship between perceived service quality and customer satisfaction, between value congruence and customer satisfaction. Uncertainty avoidance has a direct effect on customer satisfaction, but is significantly negative. Second, value congruence has a direct effect on uncertainty avoidance, but is significantly negative. Third, customer satisfaction has a direct effect on attitudinal loyalty and behavioral loyalty.

A Review on Sleep Disorders Similar to REM Sleep Behavior Disorder (렘수면 행동장애 유사 수면장애에 대한 고찰)

  • Eunyoung, Lee;Jihye, Song;Heewon, Bae;Hayun, Choi
    • Sleep Medicine and Psychophysiology
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    • v.29 no.2
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    • pp.35-39
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    • 2022
  • REM sleep behavior disorder is parasomnia characterized by unpleasant dreams and dream-enactment behaviors associated with excessive electromyography activity in REM sleep. This may appear idiopathic or secondary to other neurological or medical conditions. REM sleep behavior disorder, which appears to be idiopathic, most often implies the possibility of later neurodegenerative diseases due to synucleinopathy, so accurate diagnosis is important in predicting prognosis. For the diagnosis of REM sleep behavioral disorder, REM sleep without atonia, which appears in the polysomnography, is essential. Obstructive sleep apnea, trauma-related sleep disorders, and vigorous periodic leg movements during sleep are known as diseases that show dream enactment behavior in elderly patients. Considering that it may be accompanied by other sleep disorders that can mimic REM sleep behavioral disorders, it is important to differentiate sleep

Nursing Hospital Medical Expenses and Medical Service Policy (요양병원 의료비 및 의료서비스 정책)

  • Kim, Ho-Yeong;Kim, Dong-Il
    • Journal of Digital Policy
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    • v.1 no.1
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    • pp.21-26
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    • 2022
  • This Study will focus the fact that large portion of inpatient treatment cost might incurred in nursing hospital and consider whether policy of allowing inpatient treatment is appropriate or not. Finally This study will suggest alternative way to make improvement based on cases from other countries. This study use data published by Health Insurance Review & Assessment Service. & National Health Insurance Service which is very reliable. This Study found biggest medical spending in allowance of medical care is inpatient treatment cost and large portion of inpatient treatment cost might incurred in nursing hospital. This Study found policy of allowing patient to get inpatient treatment is not clearly determinded. Therefore patient who don't actullay need medical service enter and stay in nursing hospital. Their inpatient treatment cost is paid by allowance of medical care and this cost is unnescessary medical cost. This study suggest policy of allowing patient need to be clear. Government should mandate nursing hospital to check whether patient's condition is appropriate to enter and stay in nursing hospital. This study suggest way to reduce unnecessary inpatient treatment cost incurred in nursing hospital

A Execution Performance Analysis of Applications using Multi-Process Service over GPU (다중 프로세스 서비스를 이용한 GPU 응용 동시 실행 성능 분석)

  • Kim, Se-Jin;Oh, Ji-Sun;Kim, Yoonhee
    • KNOM Review
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    • v.22 no.1
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    • pp.60-67
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    • 2019
  • Graphical Processing Units(GPUs) achieve high performance undertaking from relatively uniformed computation in parallel. The technology related to General Purpose GPU(GPGPU) has been enhanced, which provides concurrent kernel execution of multi and diverse applications at the same time, but it is still limited to support resource sharing or planning. NVIDIA recently introduces Multi-Process Service(MPS), which allows kernels from different applications can be execute concurrently. However, the strength of MPS comes along with the characteristics of applications and the order of their execution. This paper shows the performance analysis of diverse scientific applications in real world. Based on the analysis, we prove that it is important to the identify characteristics of co-run applications, and to schedule multiple applications via profiling to maximize MPS functionality.

A data prefetching scheme to improve response time of Video Streaming service (비디오 스트리밍 응답 시간 개선을 위한 데이터 사전 배치 방법)

  • Min, Ji-won;Mun, Hyun-su;Lee, Young-seok
    • KNOM Review
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    • v.22 no.1
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    • pp.52-59
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    • 2019
  • As the video streaming service are supported by various devices, the amount of usage increases and efforts to improve the service from the viewpoint of users have continued. When a user watches a video, a response time occurs from input to playback, and if this response time becomes longer, the user's service satisfaction decreases. In this paper, we are proposing a method prefetching each user's preference video data obtained by analyzing user's past history record to the device for reducing the response time. We will show the result that prefetching data can improve the response time to 41% at most. And we analyzed real-video streaming viewing record and got each user's preferred video list. We investigated the change of response time according to a hit-ratio and amount of overhead data that was prefetched to the device, but not viewed. It was shown that as the hit-ratio grows bigger, the improvement of response time becomes more effective.