• Title/Summary/Keyword: Service Review

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Hybrid Multiple Hub-and-Spoke Vehicle Routing Model for Hyundai Mobis Automotive Service Parts Transportation Planning (하이브리드 다중 Hub-and-Spoke 차량 경로 계획 모형 : 현대모비스 자동차 보수용 부품 사내 운송 계획 최적화를 중심으로)

  • Lee, Yong-Dae;Jeong, Hyun-Jong;Son, Young-Soo;Yoon, Chi-Whan
    • Korean Management Science Review
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    • v.28 no.3
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    • pp.1-13
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    • 2011
  • Hub-and-spoke transportation network is a powerful and useful network structure that takes full advantage of economies of scale on routes between hubs. In recent studies, the network structure is extended to hybrid hub-andspoke that allows direct transportation between spokes. In this study, we considered more extended network structure which is called hybrid multiple hub-and-spoke that has multiple hubs and allows direct transportation between spokes. We developed a mathematical optimization model for automotive service parts transportation planning under hybrid multiple hub-and-spoke network structure. The model suggests a long-term transportation route planning and a short-term vehicle assignment planning. The model is verified by simulation and validated in real world application to Hyundai Mobis automotive service parts transportation planning. From the simulation result, the model reduced the transportation cost about 24.7%, the total distance about 6.8% and the CO2 emissions about 8.8%. In real world application for 6 months from July to December 2010, the model reduced the transportation cost about 9.1% by changing the long-term transportation route without daily vehicle assignment planning.

A Study on Inventory Control Policy for Semi-Finished Product and Optional Components (반제품과 선택품의 재고관리 정책에 대한 연구)

  • Lee, Dongju;Lee, Chang-Yong
    • Journal of Korean Society of Industrial and Systems Engineering
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    • v.36 no.4
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    • pp.31-37
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    • 2013
  • In this paper, we develop an efficient approach to solve a continuous review inventory system with a budget constraint when the semi-finished product and optional components are required to be assembled. We are, in particular, interested in a budget constraint that includes a service level. The service cost, such as labor and facility costs, tends to increase as the service level increase, and it makes the problem difficult to solve. Assuming that the reorder point for a semi-finished product is given, we show that the order quantity for the semi-finished product and the order quantity and reorder point for optional components can be determined by minimizing the total cost that includes setup cost, inventory holding cost, and shortage cost. The performance of the proposed approach is tested by numerical examples. By using sensitivity analysis, we conclude that, as the reorder point for semi-finished product increases, the order quantity for semi-finished product increases, whereas the order quantity and reorder point of optional components decreases.

Analysis of Total Hospital Charges, Length of Stay, and Cost of Rehabilitation by Hospital and Stroke Type (의료기관별 뇌졸중 유형에 따른 진료비, 재원일수 이학요법료의 차이분석)

  • Kim, Sun-Mi;Kim, Da-Yang;Lee, Kwang-Soo
    • The Korean Journal of Health Service Management
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    • v.11 no.1
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    • pp.91-105
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    • 2017
  • Objectives : This study analyzed the differences in length of stay(LoS), total hospital charges(THC), and cost of rehabilitation(CoR) between two types of stroke patients, intracerebral hemorrhage(ICH) and cerebral infarction(CI). Factors associated with these differences were also assessed. Methods : Data were obtained from the 2011 National Inpatient Sample data of Health Insurance Review and Assessment Service. We used propensity score matching to match the characteristics of the two types of stroke patients, and conducted a regression analysis to analyze their associations. Results : The differences between THC, LoS, and CoR by stroke and hospital types were shown. Each type of hospital showed different results. Conclusions : A rapidly aging population will accelerate the number of stroke patients requiring effective management. Studies evaluating healthcare utilization of stroke patients will provide evidence for both healthcare resources allocation and healthcare policy decisions.

Characteristics of Prescription Drugs for Acute Upper Respiratory Tract Infection in Outpatient Clinics - Centered on Family Medicine, Internal Medicine, Pediatrics, Otorhinolaryngology and General Practitioner Clinics - (1차 의료기관의 급성 상기도 감염 질환자 의약품 처방특성 - 가정의학과, 내과, 소아청소년과, 이비인후과, 일반의 중심으로 -)

  • Gong, Mi-Jin;Hwang, Byung-Deog
    • The Korean Journal of Health Service Management
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    • v.11 no.3
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    • pp.37-49
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    • 2017
  • Objectives : This study analyzes the characteristics of prescription drugs for acute upper respiratory tract infection in outpatient clinics and provides basis for establishing the correct evaluation project on appropriate prescribing indicators. Methods : Research data were collected from two for each family medicine, internal medicine, pediatric, otorhinolaryngology and general practitioner clinics with a total of 10 clinics with diseases classifications codes J00-J06, J20 on patients receiving treatment between January 1, 2013 and December 31, 2013 every Monday in Busan City. Results : The antibiotic prescription rate in evaluating the project on appropriate prescribing indicators of Health Insurance Review & Assessment Service was 44.3%, whereas this study was approximately 30% higher because analysis to target the entire cold-related diagnosis. Conclusions : The correct antibiotic prescription by expanding the current assessment standard should be identified as a minor diagnosis because the evaluation project on appropriate prescribing indicators targets the major diagnosis only.

The Revitalization of Public Library Reading Through Special Quality Service Program Development (공공도서관 특화서비스 프로그램 개발을 통한 독서활성화 방안)

  • Park, Mi-Young
    • Journal of Korean Library and Information Science Society
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    • v.38 no.1
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    • pp.315-339
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    • 2007
  • For the public library reading revitalization in this study it is to review program development examples which is differentiated by own library from the existing reading education and reading program. Based on the specialized program examples it intended suggesting a method of reading revitalization, after reviewing enlarged specialized function in the existing public library function, and analyzing related the reading activity status concerning with Seoul city public library, 'One Library One Book Reading' activity and U. S. A public library. Also, this study suggested future public library reading revitalization through the specialized quality service program development and construction related reading.

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Development of Residual Stress Analysis Procedure for Fitness-For-Service Assessment of Welded Structure (용접 구조물의 사용중 적합성 평가를 위한 잔류응력 해석절차 개발)

  • Kim, Jong-Sung;Jin, Tae-Eun;P. Dong;M. Prager
    • Transactions of the Korean Society of Mechanical Engineers A
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    • v.27 no.5
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    • pp.713-723
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    • 2003
  • In this study, a state of art review of existing residual stress analysis techniques and representative solutions is presented in order to develope the residual stress analysis procedure for fitness-for-service (FFS) assessment of welded structure. Critical issues associated with existing residual stress solutions and their treatments in performing FFS are discussed. It should be recognized that detailed residual stress evolution is an extremely complicated phenomenon that typically involves material-specific ther-momechanical/metallurgical response, welding process physics, and structural interactions within a component being welded. As a result, computational procedures can vary significantly from highly complicated numerical techniques intended only to elucidate a small part of the process physics to cost-effective procedures that are deemed adequate for capturing some of the important features in a final residual stress distribution. Residual stress analysis procedure for FFS purposes belongs to the latter category. With this in mind, both residual stress analysis techniques and their adequacy for FFS are assessed based on both literature data and analyses performed in this investigation.

A Case of Mucosa Associated Lymphoid Tissue Lymphoma in Accessory Parotid Gland (부이하선에 발생한 점막관련 림프조직 림프종 1예)

  • Hong, Seok Jung;Lee, Mi Ji;Kim, Seung Woo
    • Korean Journal of Head & Neck Oncology
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    • v.33 no.2
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    • pp.63-66
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    • 2017
  • The tumor in accessory parotid gland (APG) is rarely occurred and its incidence is about 7.7% of all parotid gland neoplasms, but has a higher frequency of malignancy than major salivary glands. The mucoepidermoid carcinoma is the most common malignancy in APG, while B-cell lymphoma is less than 2%. It is often appeared as superficial mass in mid-cheek area. This lesion requires differential diagnosis with epidermoid cyst, lipoma, neurogenic tumors, Stensen's duct stone, lymphadenopathy and hemangioma etc. The mucosa associated lymphoid tissue (MALT) lymphoma, which is also termed extra-nodal marginal zone B-cell lymphoma tends to be localized disease for long time and has a relatively indolent course. We recently encountered a 69-year-old man with superficial solitary mass on the right cheek area that finally diagnosed as MALT lymphoma in APG. We report the rare and unique case with brief literature review.

Understanding why the public agricultural information services would meet troubles?: based on systems thinking approach

  • Lee, Jongtae;Park, Kyuhyun
    • Agribusiness and Information Management
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    • v.9 no.2
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    • pp.22-26
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    • 2017
  • This study aims to understand why public information systems in agricultural fields have shown lower performances than other industrialized fields and industries and how these problems would be fixed and overcame. To accomplish this research purpose, this study would overview the previous studies on developing agricultural information systems in public sectors and would find out meaningful and considerable factors. This study would accept the methodologies of literature review and systems thinking approaches to understand the relationships among the found factors and to suggest the conceptual research model. Agricultural information system should take care to reduce implement and maintenance costs to reduce the negative relationships between costs and expected service value and between expected service value to perceived service value. Also, it should be understood that impersonal response would reduce the eager to use the services, so the government sectors should consider positively to adopt the concept of CRM even though the government sectors traditionally have ignored its necessity. The failure of public information systems/services may be caused not only by lack of the contents but also by the failure of the persistent post management.

Designing Processes for Ubiquitous-based Sport Business Model (유비쿼터스 기반 스포츠비즈니스모델 설계과정)

  • In, Sang-Woo
    • Journal of Information Technology Services
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    • v.10 no.4
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    • pp.47-65
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    • 2011
  • Business organizations are asked to create new business models utilizing current technological innovations such as ubiquitous computing technology for developing new domains of business to obtain a competitive advantage and achieve a sustainable development. This study was focused on the processes for developing new and practical business models. The purpose of this study was to propose ubiquitous sport business modeling processes from the modeling framework. In particular, this study focused on developing new, pragmatic, and effective sport business models, and this new type of business is defined as 'u-sport.' For design the business model, extensive literature reviews and case studies were conducted for benchmarking the cases and expert group review was conducted for developing u-sport business model framework. The suggested business modeling processes in this study were consisted of four phases; 1) organization strategy level setting phase, 2) business strategy level setting phase, 3) business structure level setting phase, and 4) service level setting phase. The modeling processes were verified to adapt ubiquitous sport business. This designing and modeling process is expected to play a significant role on enhancing the technology-based business environments as the process mainly focuses on the service and consumer oriented approach rather than technology and suppliers oriented approach. In conclusion, establishing sport business models by adapting the service modeling process will deliver an exponential growth and development of future ubiquitous based industry.

Key Success Factors for ICT Service Startup Team : Team Creativity, Knowledge Sharing and Absorptive Capacity (ICT 서비스 스타트업의 성공조건 : 팀 창의성, 지식공유 그리고 흡수역량)

  • Park, Jun-Gi;Lee, Hyejung
    • Journal of Information Technology Services
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    • v.17 no.1
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    • pp.1-16
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    • 2018
  • In this research, we tried to suggest the guidelines to stakeholder of ICT startup for picking up the excellent startups and nurturing them. We designed the research model focused on the good startup team's knowledge based interaction mechanism. A research model and hypotheses were developed from literature review and empirically validated. The research model consisted relationship among the knowledge sharing (knowledge donation and knowledge collection), absorptive capacity (member's ability and member's motivation), team creativity, and innovation capability. Data were collected from ICT Service Startups, and a partial least squares (PLS) analysis was made on 175 data points. The analysis results showed that absorptive capacity has significant effect on team creativity and innovation capability directly. And also it has indirect effect on the dependent variable through team creativity. On the contrary, knowledge sharing does not have statistically significant effect on team creativity and innovation capability; only have an effect on absorptive capacity. Based on the results, we proposed several team management skills for ICT startup leaders and members, and the guidelines to stakeholder such as government and private investors. Also there are some ideas for startup nurturing polices for government officers. Theoretical contributions are discussed at the end with limitations and further studies.