• Proceedings of the Korean Society of Crop Science Conference
• /
• 2003.10a
• /
• pp.118-119
• /
• 2003

• Journal of the Korean Society for Library and Information Science
• /
• v.57 no.2
• /
• pp.453-475
• /
• 2023

This study investigated research data-related services offered by North American university libraries, focusing on service names, hierarchical relationships, job titles of service managers, and job descriptions. The study analyzed the homepages of 50 university libraries and found a clear hierarchical relationship between research data-related service names, indicating a clear structure for these services. The title of 'librarian' was most commonly used for the position in charge of research data-related services, and the job content of this position was found to be quite wide. Other job titles such as 'specialist' and 'analyst' were also used for experts in various research data-related fields. The existence of these job titles was seen as a way for university libraries to strengthen the expertise of their research data-related services. Based on the findings, the authors propose a service composition system for research data-related services in domestic university libraries. This system includes 'research data service' as the highest-level service name, with 'research data management service', 'GIS service', and 'data visualization service' as sub-service names. The authors also suggest that research data-related services should be provided through collaboration between existing university librarians in the early stages of service provision, and that new recruitment of research data-related professionals could be considered gradually.

• ETRI Journal
• /
• v.36 no.3
• /
• pp.490-497
• /
• 2014

The market performance of WiBro in Korea has not been as expected, and its rapid diffusion in the near future is unlikely owing to the existence of competing services. There has been little research on the factors affecting this low market diffusion. This study is based on an analytical framework in which a lack of service capability and the insufficiency of service-related activities have resulted in the current poor market performance. An expert survey was conducted on WiBro specialists and verified using the analytical hierarchy process method. The result of this analysis is as follows: underinvestment in network deployment and marketing, insufficient promotional policies, and a shortage of service capabilities are to be analyzed as the main causes of WiBro's low market diffusion.

• Proceedings of the Korean Operations and Management Science Society Conference
• /
• 2004.05a
• /
• pp.331-334
• /
• 2004

There are many researches investigating a causal relationship among service performance level, customer satisfaction, and customer loyalty. It is believed that a high service performance level increases customer satisfaction, which again has a significant effect on customer loyalty and profitability. The premise in this work is that the effect of customer satisfaction on customer loyalty may be time-lagged. This paper aims to model a causal relationship among service performance level, customer satisfaction, and customer loyalty with such a time-lag consideration. This study is conducted on the very high-speed digital subscriber lines service, which is a highly advanced high-speed internet service, and the results also be discussed.

• Proceedings of the KSRS Conference
• /
• 2004.10a
• /
• pp.276-279
• /
• 2004

The location-based service is one of the most powerful services in the mobile area. The location-based service provides information service for moving user's location information and information service using wire / wireless communication. In this paper, we propose a model for personalized recommendation system which includes location information and personalized recommendation system for location-based service. For this service system, we consider mobile clients that have a limited resource and low bandwidth. Because it is difficult to input the words at mobile device, we must deliberate it when we design the interface of system. We design and implement the personalized recommendation system for location-based services(advertisement, discount news, and event information) that support user's needs and location information. As a result, it can be used to design the other location-based service systems related to user's location information in mobile environment. In this case, we need to establish formal definition of moving objects and their temporal pattern.

• Corrosion Science and Technology
• /
• v.11 no.6
• /
• pp.225-231
• /
• 2012

Fitness-for-Service is a useful technology to determine replacement timing, next inspection timing or in-service when nuclear power plant's buried pipes are damaged. If is possible for buried pipes to be aged by material loss, cracks and occlusion as operating time goes by. Therefore Fitness-for-Service technology for buried pipe is useful for plant industry to perform replacement and repair. Fitness-for-Service for buried pipe is studied in terms of existing code and standard for Fitness-for-Service and a current developing code case. Fitness-for-Service for buried pipe was performed according to Code Case N-806 developed by ASME (American Society of Mechanical Engineers).

• 대한예방의학회:학술대회논문집
• /
• 2000.10a
• /
• pp.110-111
• /
• 2000

• Journal of Applied Tourism Food and Beverage Management and Research
• /
• v.14 no.2
• /
• pp.17-22
• /
• 2003

Although researchers have, during the past decade, become increasingly interested in customer satisfaction customer reaction, and service quality issues, very little of research has devoted to the family restaurant. Family restaurant industry is among the fastest growing sectors of the tourism market. This paper discusses the importance of the family restaurant product and service quality, and presents the relationship among service quality, customer satisfaction, and customer reaction. The literature supports the value of family restaurant's service quality and relation between service quality and customer reaction. Exploratory study examined customer's satisfaction with service quality components and customer's reaction with satisfaction. The survey was conducted in four phases; service quality, customer reaction(satisfaction, repurchase intention, and word of mouth), restaurant information, general profile of customer. The results of the study show that service quality(product's quality, physical character) provided family restaurant customer with the overall satisfaction, and service quality affected on customer reaction(repurchase intention, positive word of mouth). Also overall satisfaction affected on repurchase intention and positive word of mouth.

• Journal of Korean Society of Industrial and Systems Engineering
• /
• v.31 no.3
• /
• pp.35-42
• /
• 2008

In the national economy, rate of service industry is going up to compare with manufacture industry. In spite of getting lots of results to be introduced 6 sigma methodology in Korea, many service companies is suffering with trial and errors. Also 6 sigma isn't settled perfect yet. The reason for that, 6 sigma have been applied to various service without considering. Therefore, this research shows to you right practice plans for service industrial classification to check structural features and difference. So this research seeks methods for revitalization of 6 sigma methodology in service industry after checking existed research, case study for companies to be applied by 6 sigma. As the result, service industry is forecasted to contribute greatly in economic growth and employment enlargement through enlargement of service role in manufacturing industry production as well as by itself.

• Journal of the Korean Institute of Navigation
• /
• v.23 no.3
• /
• pp.75-89
• /
• 1999

The importance of service quality in any service industry cannot be disputed. Shippers have increased expectations concerning the quality of shipping service they receive and carriers are struggling to meet these expectations. This struggle between shipper and carriers would suggest that there is room to improve much more understandings of how shipper define shipping service quality in the carriers' perspectives. This is an empirical investigation and study on the measurement of customer response and service quality as perceived by customer in the international transportation logistics system. The purpose of this study is to clarify factors of shipping service quality on the basis of service marketing concept. In order to fulfill the objectives, this paper combined research tools that include both empirical study and documentary research. Data was gathered from 132 freight forwarder by the use of questionnaire. In this study, the established hypotheses were generated on the basis of the service quality evaluation model(SERVQUAL, SERVPERF, and EP) and Gap model.