• 제목/요약/키워드: Service Quality Evaluation

검색결과 1,750건 처리시간 0.03초

A Study on the Effects of the Selection Attributes of Korean Restaurant Menu on Customer Satisfaction and Revisit Intention (한식레스토랑의 메뉴선택속성이 고객만족과 재방문의도에 관한 연구)

  • Kang, Yeon-Sook;Park, Hun-Jin;Jung, Jin-Woo
    • Culinary science and hospitality research
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    • 제17권2호
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    • pp.1-17
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    • 2011
  • The purpose of this study is to make an evaluation on menu selection and satisfaction levels of the tourists who visit Korean restaurants in Busan. This study aims to propose general, strategic plans for improving the menu quality management of Korean restaurants in the future and find out measures to make restaurant users satisfied and revisit. A survey was conducted on ordinary people who had visited Korean restaurants in tourist hotels in Busan. A total of 310 copies of questionnaire were distributed to them from September 1 to 30, 2008. The SPSS/PC+ for Window 12.0 was used for data processing and analysis. As a result, it was found that selection attributes of Korean restaurant menu had an effect on customer satisfaction and revisit intention, and the most influential factors were health and menu designs. These days, people are getting more interested in keeping in shape with the Well-being trend. Such a modern trend is an important factor when selecting menu items. Therefore, when menu management is considered, health-related factors need to be considered more than anything else. In addition, various and unique menu items need to be designed to draw people's curiosity and make customers revisit.

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Comparative Genetic Characteristics of Korean Ginseng using DNA Markers (분자지표를 이용한 고려인삼의 유전적 특성 비교)

  • Shin, Mi Ran;Jo, Ick Hyun;Chung, Jong Wook;Kim, Young Chang;Lee, Seung Ho;Kim, Jang Uk;Hyun, Dong Yun;Kim, Dong Hwi;Kim, Kee Hong;Moon, Ji Young;Noh, Bong Soo;Kang, Sung Taek;Lee, Dong Jin;Bang, Kyong Hwan
    • Korean Journal of Medicinal Crop Science
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    • 제21권6호
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    • pp.444-454
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    • 2013
  • The development of random amplified polymorphic DNA (RAPD) and expressed sequence tag-derived simple sequence repeats (EST-SSRs) provided a useful tool for investigating Korean ginseng genetic diversity. In this study, 18 polymorphic markers (7 RAPD and 11 EST-SSR) selected to assess the genetic diversity in 31 ginseng accessions (11 Korean ginseng cultivars and 20 breeding lines). In RAPD analysis, a total of 53 unique polymorphic bands were obtained from ginseng accessions and number of amplicons ranged from 4 to 11 with a mean of 7.5 bands. Pair-wise genetic similarity coefficient (Nei) among all pairs of ginseng accessions varied from 0.01 to 0.32, with a mean of 0.11. On the basis of the resulting data, the 31 ginseng accessions were grouped into six clusters. As a result of EST-SSR analysis, 11 EST-SSR markers detected polymorphisms among the 31 ginseng accessions and revealed 49 alleles with a mean of 4.45 alleles per primer. The polymorphism information content (PIC) value ranged from 0.06 to 0.31, with an average of 0.198. The 31 ginseng accessions were classified into five groups by cluster analysis based on Nei's genetic distances. Consequently, the results of ginseng-specific RAPD and EST-SSR markers may prove useful for the evaluation of genetic diversity and discrimination of Korean ginseng cultivars and breeding lines.

The Determinants of the Length of Stay in Hospital for Schizophrenic Patients: Using from the Health Insurance Claim Data of Inpatients (조현병 환자의 재원일수 결정요인 : 건강보험 입원환자데이터셋 자료를 이용하여)

  • Jeon, Yun-Hee;Jung, Mi-Yeong
    • Journal of Digital Convergence
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    • 제18권1호
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    • pp.257-263
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    • 2020
  • This study was conducted to improve the quality of National Health Policy by analysing the effects of sociodemographic characteristics, Medical institutions characteristics and characteristics of Admission-Discharge on the length of stay in hospital for schizophrenic patients from the data of Health Insurance Review & Assessment Service. The subjects were 4,692 patients who were diagnosed with schizophrenia as main diagnosis from the data records of HIRA-NIS 2016. Regression analysis was performed to evaluate the effect on the length of stay. Sociodemographic characteristics, hospital characteristics and characteristics of Admission-Discharge were used as explanatory variables and length of stay in hospital was used as a dependent variable. The result of study showed that female, age, medical aid, the kind of hospital, gangweon-do and with mental disease were found to be the factors that affect the length of stay. The significance of this study is to use the public data for evaluating factors that affect the length of stay in hospital for schizophrenic patients. But this study did not consider disease severity, so further study is needed for evaluation of the effects of factors on the length of stay according to disease severity.

Physicochemical and Sensory Characteristics of Muffins added with Wheat Sprout Powder (밀싹 가루를 첨가한 머핀의 이화학적 및 관능적 특성)

  • Chung, Eoi-Sook;An, Sang-Hee
    • Culinary science and hospitality research
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    • 제21권4호
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    • pp.207-220
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    • 2015
  • The purpose of this study was to evaluate the quality properties of muffins added with different concentrations(0, 3, 6, 9, and 12%) of wheat sprout powder. The height of muffins were decreased by the addition of wheat sprout powder. The weight and the baking loss rate of muffins were not significantly different among all sample groups. The volume and specific loaf volume of muffins were decreased by the addition of wheat sprout powder. The moisture content of the samples with wheat sprout powder was higher, but the pH of muffins was lower than those of the control group. DPPH radical scavenging activity of the control group was 18.17%, whereas the samples with wheat sprout powder ranged from 21.13~34.67%. In color of crumb, the L and a value were decreased, but the b value was increased significantly by the addition of wheat sprout powder. The hardness and brittleness of textural properties of muffins were not significantly different between control and groups with 3%, 6%, and 9% of wheat sprout powder. Sensory evaluation scores in terms of after swallowing, appearance, flavor, taste, texture and overall preference of groups with 3% and 6% of wheat sprout powder did not show any significant difference or were higher when compared to the control group. Result indicated that the optimal concentration of wheat sprout powder into the muffin formula was 6%(w/w).

Effect of Virtual Reality Program on Balance for the Elderly in Korea: Systematic Review (한국 노인을 대상으로 한 가상현실 프로그램이 균형에 미치는 효과: 체계적 문헌고찰)

  • Lee, Eun-A;Jung, Jae-Hun
    • Journal of Industrial Convergence
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    • 제18권5호
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    • pp.42-53
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    • 2020
  • This study approached the elderly in Korea with a systematic review to find out the effect of virtual reality program arbitration on balance, which the evidence for the virtual reality program is provided. Total of 94 papers were searched through the database Nuri Media (DBpia), Scholarship (earticle), Korean Studies Information (KISS), National Digital Science Library (NDSL), the Korea Educational Research and Information Service (RISS), Kyobo Book Scholar (RISS), and Hakjisa New Thesis on Literature Selection using PRISMA flow-chart from January 2005 to May 2020 based on the final literature selection process and analysis. The quality level of the literature was found to be three volumes (50.0%) of the base level I, one (16.7%) of the II, and two of the III (33.3%). The most common type of virtual reality program was Wii-fit balance of 4 (66.7%), and the effect of virtual reality program arbitration was significant overall through evaluation tools for balance and walking ability. This is expected to effectively apply the virtual reality program to the elderly. In addition, since clinical application basis has been provided, further studies applying various virtual reality program interventions need to be addressed.

Properties of Red Wine Fermented Using Freeze-Concentrated Muscat Bailey A Grape Juice (동결농축 Muscat Bailey A 포도 과즙으로 제조한 무가당 적포도주의 품질 특성)

  • Hwang, Sung-Woo;Park, Heui-Dong
    • Food Science and Preservation
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    • 제17권6호
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    • pp.807-813
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    • 2010
  • Muscat Bailey A grapes, one of the major grape varieties in Korea, contain 18-20% (w/w) sugars, which is less than the amount required to make red wine. In the present study, fermentation of freeze-concentrated Muscat Bailey A grape juice to $24^{\circ}Brix$ was performed using several industrial wine yeasts, including Saccharomyces cerevisiae $OC_2$, S. cerevisiae Fermivin and S. cerevisiae W-3. During fermentation, changes in the levels of soluble solids, alcohols, and yeast viable counts were monitored. Wine quality parameters including organic acid, minor alcohol, sensory score, etc. were also analyzed. Alcohol contents reached maximal levels after 9 days of fermentation, and were 12.6% (v/v) when Fermivin was used and 13% (v/v) when strains $OC_2$ and W-3 were used. No major difference between strains was apparent, except that Fermivin fermentation was somewhat slower in terms of both alcohol production and sugar consumption. Similar levels of soluble solids and total phenols were measured in wines fermented by each of the three strains. The total acid level of W-3 wine was high, whereas the alcohol content of Fermivin wine was low. Although the wines were variable in terms of acetaldehyde and minor alcohol contents, the levels of these materials were much lower than the limits set by the Korean National Tax Service. Upon sensory evaluation, $OC_2$ wine obtained the highest scores in terms of color, flavor, and overall acceptance. However, the best taste score was awarded to the Fermivin wine, which had the same flavor score as $OC_2$ wine but a slightly lower overall acceptance score.

Big-Data Traffic Analysis for the Campus Network Resource Efficiency (학내 망 자원 효율화를 위한 빅 데이터 트래픽 분석)

  • An, Hyun-Min;Lee, Su-Kang;Sim, Kyu-Seok;Kim, Ik-Han;Jin, Seo-Hoon;Kim, Myung-Sup
    • The Journal of Korean Institute of Communications and Information Sciences
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    • 제40권3호
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    • pp.541-550
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    • 2015
  • The importance of efficient enterprise network management has been emphasized continuously because of the rapid utilization of Internet in a limited resource environment. For the efficient network management, the management policy that reflects the characteristics of a specific network extracted from long-term traffic analysis is essential. However, the long-term traffic data could not be handled in the past and there was only simple analysis with the shot-term traffic data. However, as the big data analytics platforms are developed, the long-term traffic data can be analyzed easily. Recently, enterprise network resource efficiency through the long-term traffic analysis is required. In this paper, we propose the methods of collecting, storing and managing the long-term enterprise traffic data. We define several classification categories, and propose a novel network resource efficiency through the multidirectional statistical analysis of classified long-term traffic. The proposed method adopted to the campus network for the evaluation. The analysis results shows that, for the efficient enterprise network management, the QoS policy must be adopted in different rules that is tuned by time, space, and the purpose.

Evaluation of Heavy Metal Pollution in the Dumping Site of the Dredged Sediment, Masan Bay (마산만 오염퇴적물 준설토 투기해역의 중금속 오염평가)

  • Kwon Young-Tack
    • Journal of the Korean Society for Marine Environment & Energy
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    • 제7권2호
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    • pp.75-81
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    • 2004
  • A large amount 2.1×106 ㎥ of the polluted sediment was dredged from the Masan Bay and deposited in Gapo confined area, Masan. The dissolved metal concentrations of seawater in the dumping site (Gapo area) were observed during one tidal cycle and compared with those of seawater obtained from Jinhae Bay. The sediment was evaluated as from Non polluted to Moderately polluted by USEPA standards. It was judged that toxicological effects of sediment analyzed ranged from ERL to ERM with copper and zinc, and ERL with cadmium, chrome, lead, and nickel by the Adverse Biological Effects. The pollutant concentration was low in surface sediment compared to deeper sediment since the sediments with relatively low concentrations of pollutant were dumped to the surface. The pollutant concentration was low in surface sediment compared to deeper sediment since the sediments with relatively low concentrations of pollutant were dumped to the surface. The benthic organisms in Gapo area had higher concentrations of trace metals (Oyster: Zn 238.96, Cu 5.29 ㎍/g wet wt., Clam: Zn 17.71, Cu 1.00 ㎍/g wet wt., Mussel. Zn 187.98, Pb 0.28, Cr 0.15, Mn 4.23, Sr 1.45 and Fe 100.33 ㎍/g wet wt.) compared to outside of dumping site. However, the trace metal level in the bivalves was less than the NFPQIS (National Fisheries Products Quality Inspection Service) standard.

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Network-adaptive H.264 Video Streaming over IEEE 802.11e (IEEE 802.11e에서 네트워크 적응적인 H.264 비디오 스트리밍)

  • Lee, Sun-Hun;Chung, Kwang-Sue
    • Journal of Broadcast Engineering
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    • 제13권1호
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    • pp.6-16
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    • 2008
  • An instable wireless channel condition causes more packet losses and retransmissions due to interference, fading, station mobility, and so on. Therefore video streaming service over a wireless networks is a challenging task because of the changes in the wireless channel conditions and time-constraints characteristics of the video streaming services. To provide efficient video streaming over a wireless networks, QoS-enhanced MAC protocol, IEEE 802.11e, is standardized recently. Tn this paper, we propose a new network-adaptive H.264 video streaming mechanism in the IEEE 802.11e wireless networks. To improve the quality of video streaming services, video stream has to adapt to the changes in the wireless channel conditions. The wireless channel conditions are estimated by the packet loss probability and informed to the application layer by the cross-layering. According to the wireless channel information, the video streaming application filters out the low-priority data. This adaptation mechanism efficiently uses system resources because it drops the low-priority data in advance. Therefore, our cross-layer design can provide improved video streaming services to the end-user. Through the implementation and performance evaluation, we prove that the proposed mechanism improves the QoS of the video streaming by providing the smoothed playback.

The Integration System for International Procurement Information Processing (국제입찰정보 통합시스템의 설계 및 구현)

  • Yoon, Jong-Wan;Lee, Jong-Woo;Park, Chan-Young
    • Journal of KIISE:Computing Practices and Letters
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    • 제8권1호
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    • pp.71-81
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    • 2002
  • The lack of specialties of the existing commercial web search systems stems from the fact that they have no capabilities to extract and gather the meaningful information from each information domain they cover. We are sure, however, that the necessity for the information integration system, not just search system, will be likely to become larger in the future. In this paper, we propose a design and implementation of an information integration system called TIC(target information collector). TIC is able to extract meaningful information from a specific information area in the internet and integrate them for the commercial service. We also show the evaluation results of our implementation. For the experiments we applied our TIC to the international procurement information area. The international procurement information is publicly and freely announced by each government to the world. To automatically extract common properties from the related source sites, we adopt information pointing technique using inter-HTML tag pattern parsing. And through the information integration framework design, we can easily implement a site-specific information integration engine. By running our TIC for about 8 months, we find out it can remove considerable amount of the duplicated information, and as a result, we can obtain high quality international procurement information. The main contribution of this paper is to present a framework design and it's implementation for extracting the information of a specific area and then integrating them into a meaningful one.