• 한국병원경영학회지
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• 제15권3호
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• pp.123-142
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• 2010

The Government is going to enforce assessment of dental institutions in addition to assessment of medical institutions so that it can provide good-quality medical service to people having much interest in quality of medical service. But the empirical research on the assessment of dental institutions which is still in a model assessment stage, is insufficient. Accordingly, the present research aims to help dental institutions preparing the main assessment by researching an acceptance level of workers of dental institutions in a process performing assessment of dental institutions, based on the preceding researches that the perceived utility has influence on implementation intention. The present research proved the influence that job relevance, result demonstration, usability and education & training of workers and manager's leadership of an infection management part affects perceived utility and implementation intention. As a research result, all the job relevance, result demonstration, usability have a positive(+) influence on perceived utility and implementation intention, and the influence of job relevance most affects especially. The leadership and education & training have influence on what workers get to have implementation intention after perception of utility of infection management according to the order. According to the above results, it can be understood that medical institutions preparing for assessment of dental institutions take charge of the assessment part having high relevance with work of workers and need to make a manager ordering performance of its assessment be able to foster a leadership for improving effectiveness of assessment performance.

• 유통과학연구
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• 제11권8호
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• pp.25-30
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• 2013

Purpose - Foodservices have grown to over 60% of the franchise industry. However, despite reaching this high level, the foodservice franchise industry is experiencing severe ups and downs. While factors such as expansion by franchises and the entry of large multinational firms are causing this imbalance, the more serious problem faced by franchisees is the lack of know-how and correct operating procedures. Franchise headquarters should advise franchisees on important matters such as food ingredients, interior design, tableware, and fixtures. However, even though franchise headquarters have the ability to impart such management know-how, this is often a neglected area. Research design, data and methodology - This study was conducted in an industrial environment to present suitable competitive alternatives for foodservice franchises. Empirical analysis was conducted using a sample of 232 people with experience in targeting customers. The main purpose of this study is not to identify and analyze the factors affecting customer satisfaction. Customers of the Food Service Industry to invite contacts until departure for the service flow by identifying the expectations and allow this area by analyzing the resulting measures to enhance the competitiveness has presented. Results - Actual results contact factors affecting the quality of service on customer satisfaction was a significant influence. However, the end of this analysis, the actual customer satisfaction directly affects the quality of service that is only important factor can commit mistakes. Relatively large impact on customer satisfaction, which is relatively independent of the quality factor should be a review of zone of tolerance. In this study, eating phase relative to contact the service customer satisfaction was the most influential. The results, however, zone of tolerance for an area in the waiting and ordering dissatisfaction factors are appearing. And in the course of these services outside the zone of tolerance area is unsatisfactory evaluation is being done. Conclusions - After all, Foodservice, the contact service management for zone of tolerance the top priority should be can be seen. Foodservice contact first in the case of service quality factors caused by the continuous flow of services, so this step-by-step identification needs to be clearer. This, of course, to distinguish between the actual per unit of activity appears to be more difficult to follow, for it seems to need a lot of future complementary. Next is the assessment of customer service quality. Customers remember the experience for the services of a real contact through the assessment and service evaluation clearly emerge as the expected level can be difficult. However, this situation is controlled by the test method cannot be avoided unless there is no limit to the number of leave. Despite these limitations, the next step to contact a service evaluation and analysis have to continue to refine and thereby franchisees for the operation of the store in terms of practical know-how required to provide to the office believe.

• 약학회지
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• 제55권3호
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• pp.173-184
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• 2011

The purpose of this study was to review foreign retrospective Drug Utilization Review(DUR), and so to suggest a development plan suitable for use with domestic situation. Literature review of foreign retrospective DUR program and domestic project such as DUR and prescribing analysis project were reviewed. To improve prescribing quality, developed countries such as US, Canada, UK, France, and Australia have implemented various forms of policy. Based on the review of foreign retrospective DUR program, we suggested to apply practical implementation of retrospective DUR program.

• 한국소프트웨어감정평가학회 논문지
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• 제15권2호
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• pp.129-140
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• 2019

In the IoT environment, there is a huge amount of heterogeneous devices with limited capacity. Existing trust evaluation methods are not adequate to accommodate this requirement due to the limited storage space and computational resources. In addition, since IoT devices are mainly human operated devices, the trust evaluation should reflect the social relations among device owners. There is also a need for a mechanism that reflects the tendency of the trustor and environmental factors. In this paper, we propose an adaptable trust evaluation method for SOA-based IoT system to deal with these issues. The proposed model is designed to minimize the confidence bias and to dynamically respond to environmental changes by combining direct evaluation and indirect evaluation. It is expected that it will be possible to secure trust through quantitative evaluation by providing feedback based on social relationships.

• 산경연구논집
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• 제10권6호
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• pp.19-27
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• 2019

Purpose - The purpose of this study was to examine quality improvement priorities by examining not only quality classifications but also PCSI (Kano, 1984) of mobile app service qualities of general hospitals in the Metropolitan Area and offer potential improvements. Research design, data, and methodology - The study examined five of service qualities, including app design, reaction, convenience, safety and supply of information by precedent studies. 20 test items were selected. A total of 60 positive and negative questions to estimate customer satisfaction and PCSI was investigated. The author collected 300 copies from interviewees who made use of the app services of 13 general hospitals within one year, and classified quality factors by using table of quality assessment and also estimated the customer satisfaction index (Timko, 1993). The study made quality improvement priority by the PCSI index. Results - Reaction of the mobile app service quality ranked the highest PCSI, and payment safety ranked the highest, and customer support and supply of the information ranked high as well. It was observed that design ranked comparatively lower in these categories. Conclusion - Safety, reaction and supply of information should be prioritized to reorganize and improve the mobile app services.

• Asia pacific journal of information systems
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• 제33권4호
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• pp.1093-1117
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• 2023

The study aims to determine the impact of quality outcomes on behavior intentions in Financial Technology (FinTech) payment services. The study is focused on the development and testing of the impact of the SERVQUAL model on the TAM, i.e., Technology Acceptance Model for the measurement of the behavioral intention of users to use fintech payment services. The sample entails 578 specific survey responses from northern India from October to December 2022. The respondents were users of FinTech. The PLS-SEM technique was employed to explain the implementation process. Consequently, it discovered a significant relationship between the SERVQUAL models and the impact on behavioral intentions identified by TAM. The study will provide insight into the factors that impact the quality outcomes and adoption of Fintech payment services to the providers. The paper demystifies FinTech payment services in the range of perception of service quality outcomes and provides essential theories. The TAM model reflects the customer's sense of satisfaction, usefulness, and attitude. In contrast, the SERVQUAL model demonstrates the user's assessment of service quality outcomes such as quality, trust, security, and service quality positively affects behavioral intention in FinTech payment services.

• 한국환경농학회지
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• 제39권1호
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• pp.10-19
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• 2020

본 연구에서는 대구·경북지역 36개 폐광산 인근지역에서 생산되는 25개 농산물 1,059건에 대하여 카드뮴, 납, 비소 오염도 조사와 더불어 위험평가를 실시하였다. 정량한계는 카드뮴 0.59 ㎍/kg, 납 0.42 ㎍/kg, 총비소 0.55 ㎍/kg, 무기비소 화학종에서는 arsenite [(As(III)) 1.74 ㎍/kg], arsenate[(As(V)) 2.25 ㎍/kg]이었으며, 직선성은 모두 0.9995 이상으로 나타났고, 무기비소의 함량은 arsenite (As(III))와 arsenate(As(V))의 합으로 하였다. 평균 회수율은 카드뮴 96.3-97.7%, 납 95.8-98.2%, 총비소 96.1-98.0%, arsenite 94.8%, arsenate 115.4% 이었고, C.V.% (Coefficient of Varidation)는 모두 5% 미만으로 나타났다. 농산물의 중금속 평균 함량은 도라지 0.244±0.164 mg/kg, 대파 0.145±0.133 mg/kg, 참깨 0.124±0.136 mg/kg, 고사리 0.109±0.070 mg/kg, 취나물 0.103±0.093 mg/kg, 마늘 0.071±0.063 mg/kg의 순으로 카드뮴의 오염도가 높았고, 납은 참깨 0.040±0.085 mg/kg, 도라지 0.039±0.056 mg/kg, 고구마 0.034±0.058 mg/kg, 들깻잎 0.034±0.016 mg/kg, 호박 0.032±0.065 mg/kg, 매실 0.028±0.012 mg/kg의 순으로 높은 오염도를 보였다. 무기비소는 쌀에 한하여 조사되었는데 평균 0.082±0.035 mg/kg의 오염도를 보였다. 카드뮴의 경우 쌀 1.19×10^-1 ㎍/kg b.w./day(14.37% of PTMI), 대파 2.77×10^-2 ㎍/kg b.w./day(3.34% of PTMI), 감자 2.08×10^-2 ㎍/kg b.w./day(2.51% of PTMI), 사과 1.39×10^-2 ㎍/kg b.w./day(1.67% of PTMI), 양파 1.13×10^-2 ㎍/kg b.w./day(1.37% of PTMI)의 순이었고, 납의 경우 사과 1.29×10^-2 ㎍/kg b.w./day (2.05% of PTWI), 고구마 7.49×10^-3 ㎍/kg b.w./day (1.19% of PTWI), 쌀 7.15×10^-3 ㎍/kg b.w./day (1.14% of PTWI), 호박 5.01×10^-3 ㎍/kg b.w./day (0.79% of PTWI), 양파 4.80×10^-3 ㎍/kg b.w./day (0.76% of PTWI)의 순으로 납 노출량이 높았다. 본 연구의 조사대상 25개 품목 농산물을 모두 일시에 섭취한다고 가정하였을 경우, 카드뮴은 PTMI 대비 28.21%, 납은 PTWI 대비 7.94%, 무기비소는 쌀 단일품목에 한해 PTWI 대비 15.16%의 위해도를 보임으로써, 본 연구에서 진행하였던 중금속에 대한 인체 위해정도는 우려할 수준이 아닌 것으로 확인되었다.

• 한국의료질향상학회지
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• 제26권2호
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• pp.95-103
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• 2020

Purpose: This study was to examine whether a health care model that provides comprehensive medical services based on population groups to members of the medical cooperative is applicable as a policy alternative in terms of medical use and cost. Methods: Data were derived from National Health Insurance claim data in 2019. We compared the medical volume and expenses of patients who visited social cooperative-type medical clinics with other patients, control group who visited other clinics in a local area. Results: The average number of visit days was 25.3 days in social cooperative-type medical clinics, more than 24.2 days in the control group (p=.004). However, the average medical cost per visit was KRW 46 thousand in social cooperative-type medical clinics, which was significantly lower than KRW 51 thousand in the control group (p<.001), and the total medical cost was also KRW 16.1 billion in social cooperative-type medical clinics and KRW 16.9 billion in the control group. Conclusion: We identified that a population-based health care model might change patients' behaviors to health care services and decrease total medical cost. Further population based experiment is needed to develop alternative healthcare model.

• 한국환경생태학회지
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• 제38권1호
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• pp.67-78
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• 2024

생태계서비스란 자연생태계가 인간에게 주는 혜택을 통틀어 일컫는 용어이다. 생태계서비스를 정량화하기 위하여 다양한 모형이 개발되어 적용되고 있다. InVEST는 대표적인 생태계서비스 모형이며 그 중 서식지질 평가가 폭넓게 사용되고 있다. 우리나라에서는 국립공원을 대상으로 서식지질 평가가 실시되고 있다. 서식지질 평가를 위해서는 서식지질 초기값으로 위협인자에 대한 민감도 평가가 이뤄져야 하는데, 이는 국가 및 적용분야에 따라 판이하다. 그래서 그동안 진행된 국립공원 서식지질 평가를 바탕으로 전문가 설문(AHP)을 실시하여 서식지질 초기값인 민감도의 기준을 조정하였다. AHP실시 결과 자연초지, 경지정리가 안된 밭 등 10개 항목이 상향조정되었으며, 하천, 호소 등 8개 항목이 하향조정되어 총 18개 항목이 조정되었다. 조정된 민감도 결과를 바탕으로 도시형인 북한산국립공원과 계룡산국립공원, 사적형인 경주국립공원, 해상해안형인 한려해상국립공원 그리고 산악형인 지리산국립공원과 설악산국립공원을 대상지 서식지질 분석을 실시하였다. 분석결과 국립공원내 분포하는 시가화건조지역과 수역에 대한 부분이 서식지질 평가에 반영되었음을 알 수 있었다. 향후 이 기준을 이용하여 자연공원의 서식지질 평가가 가능할 것이다.

• 디지털산업정보학회논문지
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• 제7권2호
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• pp.173-183
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• 2011

The business is faced with the situation must improve a power in an increasingly competitive environment due to the recent rapid advance in information technology and the opening and expansion of global market, fast technological change, and various customer demand. The rapid change in information technology is having an effect on not only all the processes to develop products, but information contents that is provided for the purpose of customer value, and the appearance of products. In other words, the information technology is being recognized as a very important factor among other factors for companies to enhance their competitiveness. In addition, it is more efficient to focus on key factor to maintain the competitive advantage on the using of information technology by outsourcing information systems, rather than by operating the systems under their own. Since the global financial crisis, the long-term recession has been increasing companies who is ready to adopt outsourcing or adopted already. This study is to understand the environment and unique characteristics of outsourcing services and related industries focusing on information system operation and management in information outsourcing services, and is to set the concept needed through my theory that is connected to the service quality and customer satisfaction. A lot of business wiew the improvement of service quality and ensuring customer satisfaction as the major factors of business growth, and lots of ongoing studies have focused on service management in the Information outsourcing service industry. Yet few studies have ever concentrated on the quality of information system operation management service. This study, moreover, is to define the quality of service related with customer satisfaction from customer's viewpoint, measuring effects on customer satisfaction. The quality of outsourcing service on information system in this study is a great help to companies who are offering information outsourcing service, and company's managers and staffs who outsourcedto specialized company.