• Title/Summary/Keyword: Service Provider Efficacy

Search Result 11, Processing Time 0.02 seconds

A Study on the Effect of Airline Staff's Safety Culture to Service Quality and Service Provider Efficacy focusing on the Airline Staff working at Incheon International Airport (항공사 종사자의 안전문화 인식이 서비스 품질과 서비스 효능감에 미치는 영향 연구 : 인천국제공항지점 근무자를 중심으로)

  • Yoon, Han-Young;Jeon, Jong-Duk;Jang, Ji-Seung
    • Journal of the Korea Academia-Industrial cooperation Society
    • /
    • v.20 no.5
    • /
    • pp.520-529
    • /
    • 2019
  • This paper has made an empirical research on airline staff working at Incheon international airport, who perceived safety culture in their organization and delivered safety information while the staff were providing service against passengers. The purpose of this paper was to analyze the relationship among safety culture, service quality and service provider efficacy to find out which factor of safety culture had a significant effect on both service quality and service provider efficacy. Following the results from empirical research, this paper would provide administrative implications which could be applied to improve airline's service quality and to manage effectively the airline staff at field. According to research, it was found fairness culture among safety cultures had a positive and significant effect on both service quality and service provider efficacy. However, reporting/studying culture had a negative effect on them. In other words, it would decrease airline service quality and prevent active service provider's efficacy at airport if a airline management focused reporting/studying culture of safety. It is important to settle down fairness culture of safety to motivate and improve service quality.

Mobile Payment Use in Light of Privacy Protection and Provider's Market Control

  • Mohammad Bakhsh;Hyein Jeong;Lingyu Zhao;One-Ki Daniel Lee
    • Asia pacific journal of information systems
    • /
    • v.31 no.3
    • /
    • pp.257-276
    • /
    • 2021
  • This study investigates the factors that facilitate or hinder people to use mobile payment, especially drawing upon the theoretical perspectives on individual's privacy protection motivation and perceived market condition. Survey data (n = 200) were collected through a web-based platform and used to test a theoretical model. The results show that one's privacy protection power is formed by various individual and technological factors (i.e., perceived data exposure, self-efficacy, and response efficacy), and in turn it determines his/her intention to use mobile payment. Moreover, the relationship between privacy protection power and mobile payment use is conditional on the perceived market control by the service provider - with a perception of the high level of provider's market control, one uses mobile payment regardless of his/her privacy protection power, while under the low level of provider's market control, the decision depends on the degree of privacy protection power. The findings would help our understanding of why some people are more susceptible to mobile payment and others are not.

An Empirical Study on the Factors Influencing User Attitude Toward Smart Home (스마트홈 사용자 태도에 영향을 미치는 요인에 관한 연구)

  • Lee, Mi Sook;Jeong, Gap Yeon
    • Journal of Information Technology Services
    • /
    • v.17 no.3
    • /
    • pp.157-169
    • /
    • 2018
  • This study aims to examine the factors influencing user attitude toward Smart Home service as the demand of Smart Home service is increasing and it somewhat involves privacy risk. To this end, the research model includes five independent variables, trust in service provider, perceived privacy risk, self efficacy, interpersonal influence, and external influence, influencing the attitude toward Smart Home service. So, this study aims to analyze which variable is the most critical and influential among the five factors and suggest the direction of Smart Home industries. This study first reviews the literature on Smart Home services and describes its Korean situation. Data were collected from residents living in a smart apartment complex. The results show that (1) users have a very positive attitude toward Smart Home service in total, (2) trust in service providers, self efficacy, and interpersonal influence positively impact user attitude toward Smart Home service and interpersonal influence is the most influential variable, however, (3) perceived privacy risk and external influence dose not significantly impact it. These results imply that the role of service providers, self efficacy, and interpersonal influence are important factors on the user attitude toward Smart Home service. Finally, the study's findings and limitations are discussed and potential avenues for future research are suggested.

Structural Model for Users's Accepting Smart Health Care Services by Moderating the User Types (사용자유형을 조절변수로 한 스마트헬스케어서비스 수용의도의 구조모형)

  • Choi, Yuung-Nam;Kim, Keun-Hyung;Oh, Sung-Ryoel
    • The Journal of the Korea Contents Association
    • /
    • v.15 no.9
    • /
    • pp.541-554
    • /
    • 2015
  • In this paper, first, we examined the factors which would affect users's intention for accepting Smart Healthcare Service. Second, we analyzed weather the types(health care provider vs. health care recipient) of the users would modulate the factors's influences. The independent variables of the research model are novelty-seeking, self-efficacy, facilitating conditions and security. The mediating variables are the perceived ease of use and the perceived usefulness. The dependent variable is the acceptance intention and the moderating variable is the user type which contains health care provider and health care recipient. As the results of the analysis, we recognized that the self-efficacy of the users would affect the perceived ease of use and the perceived usefulness in the smart healthcare services, but the user types(health care provider vs. health care recipient) did not modulate the factors's influences. We also recognized that the facilitating conditions would affect the perceived ease of use and the perceived usefulness in the smart healthcare services, in particular, the user types modulated the influences in the ease of use. We also recognized that the security would affect the perceived ease of use and the influence was more sensitive in the case of the health care provider. At last, we recognized that the ease of use and usefulness would affect the acceptance intentions. The influence of the ease was more sensitive in the case of the health care recipient. The influence of the usefulness was more sensitive in the case of the health care provider.

A Study on the Copyright Protection Liability of Online Service Provider and Filtering Measure (온라인서비스제공자(OSP)의 저작권보호 책임과 필터링)

  • Oh, Yeong-Woo;Jang, Gye-Hyun;Kwon, Hun-Yeong;Lim, Jong-In
    • Journal of the Korea Institute of Information Security & Cryptology
    • /
    • v.20 no.6
    • /
    • pp.97-109
    • /
    • 2010
  • Although the primary liability for online copyright infringement may fall on the individual who illegally copies, transfers, and/or distributes the copyrighted content, the issue of indirect liability for Online Service Providers (OSPS) that provide a channel for the distribution of illegal content has recently come under the spotlight. Currently, in an effort to avoid liability for indirect copyright infringement and improve their reputation, most OSPs have voluntarily applied filtering technology. Under the Copyright Act of Korea, special types of OSPS including P2P and Web-based Hard Drive (WebHard) are required to incorporate filtering technology, and may be charged with penalties if found without one. However, despite the clear need for filtering mechanisms, several arguments have been set forth that question the efficacy and appropriateness of the system. As such, this paper discusses the liability theory adopted in the US. -a leader in internet technology development-and analyzes the scope of liability and filtering related regulations in our copyright law. In addition, this paper considers the current applications of filtering as well as limits of the applied filtering technology in OSPS today. Finally, we make four suggestions to improve filtering in Korea, addressing issues such as clarifying the limits and responsibilities of OSPS, searching for cooperative solutions between copyright holders and OSPS, standardizing the filtering technology to enable compatibility among different filtering techniques, and others.

The Consumer Rationality Assumption in Incentive Based Demand Response Program via Reduction Bidding

  • Babar, Muhammad;Imthias Ahamed, T.P.;Alammar, Essam A.
    • Journal of Electrical Engineering and Technology
    • /
    • v.10 no.1
    • /
    • pp.64-74
    • /
    • 2015
  • Because of the burgeoning demand of the energy, the countries are finding sustainable solutions for these emerging challenges. Demand Side Management is playing a significant role in managing the demand with an aim to support the electrical grid during the peak hours. However, advancement in controls and communication technologies, the aggregators are appearing as a third party entity in implementing demand response program. In this paper, a detailed mathematical framework is discussed in which the aggregator acts as an energy service provider between the utility and the consumers, and facilitate the consumers to actively participate in demand side management by introducing the new concept of demand reduction bidding (DRB) under constrained direct load control. Paper also presented an algorithm for the proposed framework and demonstrated the efficacy of the algorithm by considering few case studies and concluded with simulation results and discussions.

The Implication of the Policy on Traditional and Complementary and Alternative Medicine in Developed Countries (선진국의 보완대체의료 정책의 함의)

  • Han, Dong-Woon
    • Journal of Society of Preventive Korean Medicine
    • /
    • v.12 no.3
    • /
    • pp.141-155
    • /
    • 2008
  • Traditional, complementary, and alternative medicine(CAM) constitutes a major source of health care in developing countries. Its therapies, products and practices are increasing used in industrialized countries, typically by around 50% of the population. However, controls on the provider of CAM services and supply and promotion of complementary medicines are weak in these countries. These trends evoke important public health questions relating to benefits and detriments, safety and quality from medical, financial, and social perspectives. In the western counties, investment in research is increasing, and some guideline is now available for ensuring their quality, efficacy, and safety according to the criteria of evidence-based medicine as legally demanded. National policies and legislation are being developed in many countries and often include partnerships between biomedical and traditional health practitioners. The purposes of the study were to review the policies on CAM, to examine the responses of the government to cope with use of CAM in industrialized countries. Lastly, some implications and recommendation are suggested.

  • PDF

A Study on the Determinants of Intention to Use Mobile Banking (모바일뱅킹 사용의도의 영향요인에 관한 연구)

  • Moon, Yong-Eun;Jung, Eau-Jin
    • The Journal of Information Systems
    • /
    • v.13 no.2
    • /
    • pp.89-117
    • /
    • 2004
  • Mobile technologies and services have become one of the inevitable parts of people's lives and mobile businesses have also been widespread. Popular mobile internet services through cell phones have made people in the financial industry consider that 'mobile' is promising. Nevertheless, there have been little studies of mobile services in the financial industry and most of the studies have been concentrated on internet services. The main purpose of this study is to investigate on the determinants of intention to use mobile banking. To achieve the goal, based on the theoretical backgrounds of the Technology Acceptance Model(TAM). Survey questionnaires were distributed via post & email to 500 users who have been experiences with cell phone and have an account. Out of 291 responded questionnaires, 275 data sets were available for statistical analysis with SPSS 10.1. Research hypotheses are analyzed by LISREL 8.30. Factor analysis identified seven external factors : (1) convenience, (2) cost, (3) unusefulness, (4) riskiness, (5) personal innovativeness (6) users' self-efficacy (7) experience of mobile services. Results of this study show that convenience, unusefulness, riskiness, personal innovativeness and experience of mobile services have significant effects on intention to use mobile banking . Much of the previous researches have dealt with service provider only and have focused on mobile internet. In this regard, when it comes to a viewpoint that regards the mobile banking sector as a new sector of mobile businesses. This study may provide a guideline to activate of mobile banking acceptance.

  • PDF

Enhanced Privacy Preservation of Cloud Data by using ElGamal Elliptic Curve (EGEC) Homomorphic Encryption Scheme

  • vedaraj, M.;Ezhumalai, P.
    • KSII Transactions on Internet and Information Systems (TIIS)
    • /
    • v.14 no.11
    • /
    • pp.4522-4536
    • /
    • 2020
  • Nowadays, cloud is the fastest emerging technology in the IT industry. We can store and retrieve data from the cloud. The most frequently occurring problems in the cloud are security and privacy preservation of data. For improving its security, secret information must be protected from various illegal accesses. Numerous traditional cryptography algorithms have been used to increase the privacy in preserving cloud data. Still, there are some problems in privacy protection because of its reduced security. Thus, this article proposes an ElGamal Elliptic Curve (EGEC) Homomorphic encryption scheme for safeguarding the confidentiality of data stored in a cloud. The Users who hold a data can encipher the input data using the proposed EGEC encryption scheme. The homomorphic operations are computed on encrypted data. Whenever user sends data access permission requests to the cloud data storage. The Cloud Service Provider (CSP) validates the user access policy and provides the encrypted data to the user. ElGamal Elliptic Curve (EGEC) decryption was used to generate an original input data. The proposed EGEC homomorphic encryption scheme can be tested using different performance metrics such as execution time, encryption time, decryption time, memory usage, encryption throughput, and decryption throughput. However, efficacy of the ElGamal Elliptic Curve (EGEC) Homomorphic Encryption approach is explained by the comparison study of conventional approaches.

A Study on the Empowerment Experience of Parents in Poverty -An Example of Parents Participating in the We Start Program- (빈곤부모의 역량강화 경험 연구 -위스타트 사례관리 대상 부모를 중심으로-)

  • Nam, Soo-Huh;Heo, So-Young;Koh, Yun-Soon;Lee, Gyeong-uk
    • Journal of the Korean Society of Child Welfare
    • /
    • no.40
    • /
    • pp.167-199
    • /
    • 2012
  • This study intends to investigate the empowerment experience of parents in poverty with a specific focus on those who participated in the We Start case management program. Focus group and individual interviews were conducted to collect the data. Study results are as follows. First, the empowerment stages were found to be 'being isolated and powerless at a dead-end', 'solving the problem together while receiving attention and respect', 'raising children with hope', and 'actively engaging with the world'. Second, the meaning of empowerment for parents in poverty was 'actively engaging with the world by raising children with hope'. Third, the results of empowerment were improved self-efficacy, improved relationships with children, improved cooperative relationship with the service provider, and participation in self-help groups and volunteer activities in the community. Fourth, empowerment process started through the 'development of trust relationship with service provider and getting help', and 'change in children.' Fifth, active formation of relationships with help professionals and provision of correct information facilitated parents' empowerment. Based on the study results, several suggestions were made for practitioners to empower parents in poverty.