• 한국식생활문화학회지
• /
• 제28권4호
• /
• pp.371-385
• /
• 2013

This study aimed to classify attendants of a wine training institute according to loyalty for wine training service program and to deduce the core managing points in a wine training program by IPA (Importance-Performance Analysis). Self-administered questionnaires were collected from 192 trainees and statistical data analysis completed using SPSS ver. 18.0. As a result of clustering analysis based on trainee loyalty from both attitude and behavioral perspectives, four classification groups were identified: a "genuine" loyalty group, a "latent" loyalty group, a "mendacious" loyalty group, and a "low" loyalty group. For the genuine loyalty group, the importance of total service quality was 4.32 on average whereas the performance was measured as 4.22; thus there was little difference between importance to quality and performance. However, for the other three groups, especially the low loyalty group, there were significant wide gaps between importance to quality and performance. According to IPA, different service quality items were posted on the 'Focus here' quadrant (a domain with high service quality importance but low performance) by group, while the other three quadrants had several common items regardless of the group. Finally, the core quality managing points were different depending on the level of trainee loyalty. Therefore, it is necessary to plan and conduct a wine training program that reflects the characteristics and needs of its students, which will lead to a differentiated management strategy according to the level of loyalty.

• 대한물리의학회지
• /
• 제17권4호
• /
• pp.151-160
• /
• 2022

PURPOSE: To evaluate the usability of a kiosk-based healthcare service that provides a fitness evaluation and customized exercise program for elderly or chronic musculoskeletal system patients. METHODS: To evaluate the usability of the customized exercise service program, healthy adults (n=20) from Welfare B, located in Gwangju, were selected and studied. Subjective safety, operability, and satisfaction of individual users were obtained as data by distributing questionnaires to subjects who experienced this program and having them fill out the questionnaire. For descriptive statistics related to the survey, frequency analysis was used to determine the frequency and ratio of the variable values of the measurement items. RESULTS: As a result of the usability evaluation, the average score was 4.166, and the average score of each item was 4.025 for safety, 4.272 for operability, and 4.143 for satisfaction. Most users obtained high satisfaction and positive impressions. CONCLUSION: The HARUFIT service, a user-customized exercise program used in this study, can be developed into a device that can improve self-management ability and increase understanding of health care by providing customized exercise based on the results of physical fitness evaluation. It is possible to diversify health management methods and maximize the effect of exercise by making exercise a habit of chronic musculoskeletal disease patients or the elderly using these smart devices.

• 디지털융복합연구
• /
• 제11권11호
• /
• pp.257-263
• /
• 2013

본 연구는 방위사업청에서 운용하고 있는 군수품관리를 위한 시스템의 서비스 품질, 서비스 가치, 서비스 만족 및 서비스 신뢰간의 관계에 대한 연구이다. 방위사업청에서는 군수품을 효율적으로 관리하고 지원하기 위해 여러개의 시스템을 운용하고 있다. 본 연구에서는 군수목록관리시스템의 서비스 품질을 중심으로 연구를 진행하였는데, 이는 방위사업청 개청 이후 군수목록관리시스템 서비스가 방산업체로부터 년간 가장 많은 서비스요청을 받고 있기 때문에 시스템의 서비스에 대한 연구대상으로 적합하다고 판단하였다. 본 연구를 통하여 군수목록관리시스템서비스를 제공하는 직원들의 근무 방향과 향후 문제점을 개선시킨 시스템 구축방향을 도출하였다. 또한 이를 실무에 적용하여 방산업체들로부터 신뢰를 받고, 보다 우수한 품질의 군수목록관리시스템 서비스를 제공할 수 있으며, 신속하고 정확한 서비스제공은 군수품의 신속한 납품과 수출로도 이어져 방산업체의 이익 증대 및 자주국방과 국가경제발전에 기여하게 될 것이다.

• Journal of Preventive Medicine and Public Health
• /
• 제5권1호
• /
• pp.125-132
• /
• 1972

The status of health administration and medicare insurance program of 58 universities and colleges of 4-year course was studyed in 1971 and the following results were obtained; 1. The average number of students of 30 universities was $4,800{\pm}2,600$ and that of 36 colleges was $780{\pm}620$. 2. The types of health service facilities for the students varied widely according to the institutions, from an elaborate one, university health center, to a poor one, first aid room. 3. Thirty-six out of 58 institutions had some sort of health service facilities, either health center or health service room. And 14 out of 36 institutions had elaborate health service facilities such as university health center or student health center 4. The number of full time staff of the health center and that of the health service room were 2 to more than 10 and 0 to 3 respectively. 5. The range of student health service fee varied widely according to the institutions from \50 to \550 per student, per semester. The average cost of student health service fee at the institutions with health centers was $\300{\pm}150$ and that with health service rooms was $\200{\pm}150$ per student, per semester. 6. Utility rate of the student health service facilities at the institutions with health centers and with health service rooms were 1,200 to 1,400 and 3,900 to 4,100 per 1,000 students per year. 7. There was an obvious increasing tendency of tuberculosis prevalence rate in the students. 8. The institutions which had appointed hospitals for student medicare were 24; where the reduction rate of medical expenses for students varied from 10 to 50 per cent. 9. Students medicare insurance program was adopted by six universities which accomodated more than 2,000 students. 10. The range of student medicare insurance fee varied widely according to the institutions from \140 to \800 per student per year. Each of the six universities which had adopted the insurance program had each own's special regulations to apply for pay claims.

• 약학회지
• /
• 제55권2호
• /
• pp.106-115
• /
• 2011

Systematic toxicological analysis (STA) means the process for general unknown screening of drugs and toxic compounds in biological fluids. In order to establish STA, in previous study we investigated pattern of drugs & poisons in autopsy cases during 2007~2009 in Korea, and finally selected 62 drugs as target drugs for STA. In this study, rapid and simple drug identification and quantitative analytical program by gas chromatography-mass spectrometry(GC-MS) was developed. The in-house program, "DrugMan", consisted of modified chemstation data analysis menu and newly developed macro modules. Total 55 drugs among 62 target drugs were applied to this program, they were 14 antidepressants, 8 anti-histamines, 5 sedatives/hypnotics, 5 narcotic analgesics, 3 antipsychotic drugs, and etc. For calibration curves, fifty five drugs were divided into four groups of range considering their therapeutic or toxic concentrations in blood specimen, i.e. 0.05~1 mg/l, 0.1~1 mg/l, 0.1~5 mg/l or 0.5~10 mg/l. Standards spiked bloods were extracted by solid-phase extraction (SPE) with trimipramine-D3 as internal standard. Parameters such as retention times, 3 mass fragment ions, and calibration curves for each drug were registered to DrugMan. A series of identification, semi quantitation of target drugs and reporting the results were performed automatically. Calibration curves for most drugs were linear with correlation coefficients exceeding 0.98. Sensitivity rate of DrugMan was 0.90 (90%) for 55 drugs at the level of 0.5 mg/l. For standard spiked bloods at the level of 0.5 mg/l for 29 drugs, semi quantitative concentrations were ranged 0.36~0.64 mg/l by DrugMan. If more drugs are registered to database in DrugMan in further study, it will be useful tools for STA in forensic toxicology.

• 한국콘텐츠학회논문지
• /
• 제21권5호
• /
• pp.681-694
• /
• 2021

본 연구는 최근 증가하고 있는 체육활동 종목으로 필라테스 교육 시설의 서비스 품질과 재이용의도 간의 관계에서 이용자의 지각된 가치의 영향을 파악하고자 한다. 본 연구는 필라테스 센터를 이용하는 이용자 487명을 대상으로 설문조사를 실시하였고, 수집된 자료는 SPSS 23.0, AMOS 23.0 프로그램을 사용하여 분석하였다. 분석결과는 다음과 같다. 첫째, 필라테스 이용자가 지각한 서비스 품질인 외적서비스, 학원강사자질, 교육프로그램, 학원수강료는 모두 재이용의도에 유의한 정(+)의 영향을 미치는 것으로 나타났다. 둘째, 필라테스 이용자가 지각한 서비스 품질인 외적서비스, 학원강사자질, 교육프로그램, 학원수강료는 모두 기능적 가치와 감정적 가치에 유의한 정(+)의 영향을 미치는 것으로 나타났다. 셋째, 필라테스 이용자가 지각한 기능적 가치와 감정적 가치는 재이용의도에 유의한 정(+)의 영향을 미치는 것으로 나타났다. 넷째, 기능적 가치의 매개효과를 살펴보면, 필라테스 교육 시설의 서비스 품질인 외적서비스, 학원강사자질, 교육프로그램, 학원수강료와 재이용의도 간의 관계에서 모두 기능적 가치의 유의한 매개효과가 있는 것으로 나타났다. 다섯째, 감정적 가치의 매개효과를 살펴보면, 필라테스 교육 시설의 서비스 품질인 교육프로그램, 학원수강료와 재이용의도 간의 관계에서 감정적 가치의 유의한 매개효과가 있는 것으로 나타났다.

• 임상간호연구
• /
• 제22권3호
• /
• pp.305-313
• /
• 2016

Purpose: The purpose of this research was to identify the effects of providing an information service program by media on preoperative anxiety and postoperative educational satisfaction in patients with cataract surgery. Methods: For this study 52 patients who visited the ophthalmology clinic at P Hospital in B metropolitan city and who were scheduled to undergo one-day cataract surgery under local anesthesia were recruited. The 52 patients were assigned to the experimental group (25) or the control group (27). This study was conducted from August 27, 2015 to May 29, 2016. Results: Following the provision of cataract surgery related information service by media, the experimental group had a lower mean score for anxiety and higher mean score for educational satisfaction compared to the control group of patients. Conclusion: Results indicate that information service program by media "Goodbye Cataract" is useful educational materials for cataract patients in outpatient department and outpatient operating rooms.

• 정보관리학회지
• /
• 제28권4호
• /
• pp.221-242
• /
• 2011

본 연구를 위하여 공공도서관의 경영과 서비스에 영향을 미치는 대학 입시제도의 변화와 국내 사교육시장의 실태를 분석하였다. 분석결과 우리나라에서는 미국, 유럽 등 선진국에서는 사례를 찾아보기 어려운 다양한 경쟁적 요소가 도서관서비스 시장에 존재하고 있음이 밝혀졌다. 이들은 도서관 입장에서 보면, 소속된 지역과 업무현장에서 자연스럽게 경쟁관계가 성립되어 상호 조직의 발전이 제한될 수 밖에 없으며, 결국 도서관 마케팅 측면에서 새로운 관계 정립이 필요하다. 도서관의 '영어도서관프로그램'을 새로운 서비스 확장 사업으로써, 마케팅레버리지(marketing leverage)로 활용하여 도서관이 공공기관으로서 의 단단한 입지와 도서관서비스 품질에 대한 만족도를 한층 더 높일 수 있도록 도서관 2곳을 선택하여 장서개발과 프로그램 운영 경험을 통해 모형을 고안, 제시하였다.

• 한국생활과학회지
• /
• 제13권3호
• /
• pp.393-405
• /
• 2004

The purpose of this study was to provide the basic data needed for developing comprehensive child edu-care programs that fits the regional needs. Subjects of the survey were the teachers of child edu-care centers in Daejeon. 95 teachers were selected from 20 child edu-care centers, using stratified random sampling method, from all of five municipal districts of the city. Gathered data were analyzed using SPSS 10.0 for reliability, factor analysis, frequency and percentile, mean, standard deviation, paired samples t-test and F-test. The summary of the findings were as follows: First, the result of survey on the child edu-care facts showed that the most child edu-care centers had the focus on caring and education programs of children, while emotional supports for family services and community social services were rather secondary importance. Therefore, to achieve the comprehensive service programs, child edu-care services should be harmonized by the education and welfare approaches. Second, centered around teacher's request, comprehensive child edu-care program that fits the regional characteristics focuses on family service; thus the program requires family group consulting, parents education etc., as well as focusing on community service to utilize local community's human, physical resources and to strengthen the tie between local community and child care services.

• International journal of advanced smart convergence
• /
• 제12권4호
• /
• pp.246-259
• /
• 2023

This study explores the evolving landscape of consumer experiences in the context of pop-up stores, considering the shifts from product economy to service economy and now the experience economy. It investigates the factors influencing consumer word-of-mouth intentions by examining the interplay of pop-up store experiences, brand equity, brand charisma, and verbal intent. Using Schmitt's strategic experience modules and the Aaker brand equity model, the study employs quantitative methods and data analysis to uncover the relationships among these variables. Surprisingly, it finds limited associations between the aspects of the pop-up store experience and brand equity. However, it highlights the direct impact of brand equity on brand charisma, which subsequently influences consumers' intentions to share brand-related information. This research contributes to our understanding of word-of-mouth marketing for pop-up stores, filling a knowledge gap and offering valuable insights for academics and businesses navigating the evolving marketing landscape. It also emphasizes the significance of brand charisma in the context of transient in-store experiences and evolving consumer preferences.