• International Area Studies Review
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• v.16 no.3
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• pp.119-134
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• 2012

This paper examines the shift to service economy in the developed countries including Korea and analyzes whether Baumol's cost disease hypothesis could explain the labor productivity growth in the developed countries even though the share of service industry is rising rapidly. We have found the following results: First, the shift to service economy is widely observed in the developed countries. Second, the productivity gap between manufacturing and service industry is widening as a result of stagnant productivity growth in service industry. Third, however, the productivity in the whole economy is still growing because of the large productivity differences among the sub-industries in service industry. Fourth, we have found that the productivities of some service industries, such as finance, communication, business service, etc., are almost same or larger than the productivity of manufacturing industry. From this fact it is likely that the productivity of the whole economy could grow in spite of the stagnant productivity growth in service industry.

• Journal of Information Technology Services
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• v.7 no.4
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• pp.269-285
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• 2008

Design productivity can't be easily measured since there are so many different design productivity factors but such a few meaningful design product units. It's very difficult to evaluate the performance of design activities. Performance measures are not defined easily and are not measured correctly in many cases. So, in this paper the value added productivity is used to measure and analyze design productivity. Some issues are analysed to assess real productivity level of Korean service industry. And then we propose a few ways to Improve design productivity including the use of scientific approach at design processes and the change of the industry structure. It seems that the higher the level of IT(Information Technology) usage at a design industry is, the higher the design productivity is. Further research will be needed to investigate scientific approaches to increase design productivity.

• Industrial Engineering and Management Systems
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• v.11 no.3
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• pp.224-232
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• 2012

The paper proposes a non-parametric methodology, data envelopment analysis, for measuring efficiency and productivity in service delivery systems with capacity constraints. The methodology provides allocation approaches for studying behaviors of firm and customers in service delivery strategy. The experimental study is carried out to investigate allocation behaviors and conduct an objective tradeoff between efficiency approach and productivity approach. The experimental result indicates that the efficiency approach allocates resource via maximizing customer efficiency rather than firm productivity as in the productivity approach. Moreover, the experiment reveals that there exists an objective tradeoff between the efficiency approach and the productivity approach. These findings provide strategic options for allocation policy in service delivery systems.

• 한국IT서비스학회:학술대회논문집
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• 2007.11a
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• pp.691-696
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• 2007

The structure of industry has changed from manufacturing economy to service industry economy. Especially when it comes to the standard of the countries with OECD membership, the ratio of the service industry regarding the total industry as well as the total working labor has been reaching to 70%. Considering these facts in mind, the productivity of service industry has become crucial day by day. Under this situation, this study aims to help seeking the solution to enhance the productivity by comparing and analyzing the productivity level of theme park industry in Korea with that of an advanced country. The service productivity of two companies that represent tour and leisure industry in Korea and Japan are compared and analyzed, and through this it suggests ways to improve service productivity of theme park industry in Korea.

• Journal of Information Technology Services
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• v.13 no.2
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• pp.195-217
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• 2014

This paper has explored when implementing SW development project of the IT service corporations, what factors affect its productivity in SW development methodology. The importance of the AHP analysis surveyed from the experts in IT service companies and related committee, was shown in the order of the following processes : 1) Deployment process 2) Management process 3) Establishment process. It is measured the methodology levels of establishment, deployment and management in each project using the survey results collected from project execution members and analyzed the productivity of projects that have been executed within 2 years. Using project methodology level, productivity correlation analysis, and regression analysis, this study confirms that the methodology deployment level brings positive effects significantly to SW development productivity. The significance of this study would be not only to research and analyze SW development productivity using the real project execution data but also to underline the necessities and the importance of steady research, deployment and support for SW development productivity improvement.

• Journal of Labour Economics
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• v.33 no.1
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• pp.85-107
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• 2010

In this article, since the financial crisis, Korean employment movement to service market, productivity gap between manufacturing and service industry was significant compared with other countries. The results from productivity decomposition show that negative structural changes, which employment increase is contrary to the productivity, have been intensified since the financial crisis. It is caused from a different developing pattern. While the proportion of employment was reduced, productivity has improved in manufacturing industry. While the developing was due to the high increase of the employment proportion in service industry, productivity was not improved significantly. This tendency is clearly revealed in international comparisons. In Korea the negative trend of structural changes in service industry are intensified compared to manufacturing industry after the financial crisis.

• Journal of Information Technology Services
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• v.7 no.1
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• pp.255-274
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• 2008

The purpose of this research is to develop an information technology (IT) usage level assessment model for service industry. It is necessary to develop an assessment model for service industry's IT usage to improve service productivity. However, it is not easy to develop assessment models due to service industry's diversity. In this paper a generic IT usage assessment model for service industry has been developed and validated through a descriptive approach. Key factors affecting service productivity have been identified and analysed. A pilot test on IT usage level has been performed to investigate the relevance and importance of IT usage indicators (factors). As a result, a set of effective IT usage indicators for service industry have been found. A short-cut model and a full scale model have been proposed for efficient and effective usage. The results of this study can be used for enhancement of service industry productivity through the increase of IT usage level.

• The Research Journal of the Costume Culture
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• v.28 no.4
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• pp.480-491
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• 2020

The purpose of this study was to explore how consumer traits(technology anxiety and need for interaction) explain attitude toward self-service technologies in fashion retail stores. We examined if technology anxiety influences perceived productivity and attitude toward self-service technologies, and if so, how the need for interaction with employees moderates the impact of technology anxiety on perceived productivity and attitude. For the purpose of the study, a web-based survey with Korean consumers was conducted. The final sample size was 214. Structural Equation Modeling Analysis and PROCESS in SPSS were employed to test the proposed hypotheses. The findings indicated that technology anxiety negatively affected perceived productivity and attitude toward self-service technologies in which perceived productivity affected attitude positively. Need for interaction with employees was found to moderate the relationship between technology anxiety and perceived productivity. It also moderated the relationship between technology anxiety and attitude. This study contributes to the self-service technology literature by identifying two antecedents of consumer attitude toward self-service technologies: technology anxiety and the need for interaction. The findings further provide valuable insights to retailers and marketers as to how technology anxiety, perceived productivity, and the need for interaction work in enhancing consumer attitude toward self-service technologies in the context of fashion retail.

• IE interfaces
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• v.16 no.spc
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• pp.116-122
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• 2003

We analyze how much employees' work abilities and overall satisfaction on the job or corporate influence on the productivity and customer satisfaction in the service industry, which is characterized by simultaneity, heterogeneity, intangibility and etc. Employees always encounter customers in process of the service. So, the employees' attitudes and behaviors have direct influences on the service quality or satisfaction which customers perceive. Also, employees' satisfaction or work abilities can lead to increase or decrease the productivity. To grasp and demonstrate the cause and effect relationship, we firstly measure the degrees of employee satisfaction organized by 11 factors through survey, and also measure employees' overall satisfaction, organizational commitment and productivity. Secondly, we define service value as the employee's objective measure index and collect it with the data related to customer satisfaction. Based on the collected data, thirdly we define how the relationship among the employee satisfaction, the productivity, the service value and the customer satisfaction are affected by the employees' work abilities and overall satisfaction with SEM(Structural Equation Model). And finally, we classify employees according to their abilities and the degrees of satisfaction respectively and suggest important strategies to manage them effectively.

• The Korean Journal of Health Service Management
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• v.10 no.2
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• pp.71-82
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• 2016

Objectives : This study purposed to analyze the productivity trends of regional health care resource uses in South Korea. Methods : Data was provided from the regional health care statistics by the National Health Insurance Service(NHIS) and collected from 2011 to 2014 at the 226 administrative regions such as Si(city in Korean), Gun(county in Korean), Gu(district in Korean). Productivity trend was analyzed with Malmquist Productivity Index(MPI). Input variables were the number of medical personnels, facilities, and major medical equipments. Output variables were the number of inpatient and outpatients in model A, and the amount of inpatient and outpatient reimbursements in model B. Results : In model A, the productivity of 62 regions were increased but it was decreased in 164 regions. In model B, the productivity of 123 regions were increased but it was decreased in 123 regions. Conclusions : If these trends were continued, there will be problems with the efficiency of national regional healthcare resource utilization. Health policy makers will require to focus in solving this phenomenon.