• 보건의료산업학회지
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• 제12권3호
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• pp.27-39
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• 2018

Objectives: The purpose of this study was to verify the relationships among nursing work environment, job satisfaction, organizational commitment, and retention intention, as well as to clarify the factors that affect nurses' retention intention. Methods: The study included 163 nurses working in three general hospitals located in B city. Data were collected by a survey using self-administrated questionnaire and analyzed using the SPSS software. Results: The participants expressed a moderate level of retention intention. There were significant differences in retention intention by income (t=-2.13, p=.034) and intention to work (F=9.86, p=.001). The factors influencing retention intention were organizational commitment (${\beta}=.28$, p=.001), job satisfaction (${\beta}=.25$, p=.001), nursing work environment (${\beta}=.23$, p=.004), plan to work period (${\beta}=.13$, p=.027). These factors explained 55.3% of retention intention (F=41.079, p<.001). Conclusions: The findings showed that nursing administrators should develope programs that promote internal satisfaction for new nurses and strive to improve the human and physical aspects of the nursing work environment for career nurses.

• 성인간호학회지
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• 제28권6호
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• pp.669-679
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• 2016

Purpose: The purpose of this study was to explore the reported good service experiences from the perspective of elderly residents of long-term care facilities. Methods: Of those residents who are 65 years old or older, 14 residents whose length of stay were one month or longer and scores of the K-Mini Mental State Examination were 15 or higher were interviewed. The interview data formed the basis for the empirical statements about the reported nature of patients' experiences as residents of long-term care facilities. These data were used in concept mapping. Results: Through multidimensional scaling analysis and hierarchical cluster analysis, 62 core statements, two dimensions, and six clusters of good service experiences were derived. The two dimensions were classified as 'care centered-participation centered services' and as 'physical-emotional services.' Six cluster themes emerged as good service experiences: 'safety of care and treatment', 'responsible and supportive staff', 'comfort of living environment', 'mental well-being', and 'respect and communication'. Conclusion: The result of the study provides information about what experiences are important to older adults with cognitive impairment. The concept map can be used to develop a patient experience index for the elderly residents of long-term care facilities.

• 정보처리학회논문지:컴퓨터 및 통신 시스템
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• 제4권3호
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• pp.91-96
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• 2015

최근 IT 분야의 화두 중 하나는 '모빌리티(mobility)'이다. 이동성 및 가동성 등의 뜻을 가진 모빌리티는 사용자의 정보를 획득하여 사용자에게 서비스 이동의 자유로움을 제공할 수 있다는 의미이다. 본 논문에서는 모빌리티 환경에서 다양한 미디어를 다양한 디바이스로 이동할 수 있는 프로세스 오케스트레이션(MPO: Mobility Process Orchestration) 모델을 제안하고자 한다. 오케스트레이션 모델은 사용자 환경에 있는 디바이스를 오브젝트화하여 사용자에게 원하는 미디어를 원하는 디바이스에 MSMP(Multi Source Multi Platform)형태로 제공할 수 있는 구조와 기능을 제공한다. 이뿐만 아니라, 커리어그래피(Choreography)의 개념을 이용하여 다양한 미디어 형식에 맞는 디바이스만을 추출 및 오케스트레이션 하여 사용자에게 조화로운 서비스(Harmonizing Service)를 지향한다.

• Journal of Information Processing Systems
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• 제13권3호
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• pp.476-490
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• 2017

In the centralized cloud controlled environment, the decision-making and monitoring play crucial role where in the host controller (HC) manages the resources across hosts in data center (DC). HC does virtual machine (VM) and physical hosts management. The VM management includes VM creation, monitoring, and migration. If HC down, the services hosted by various hosts in DC can't be accessed outside the DC. Decentralized VM management avoids centralized failure by considering one of the hosts from DC as HC that helps in maintaining DC in running state. Each host in DC has many VM's with the threshold limit beyond which it can't provide service. To maintain threshold, the host's in DC does VM migration across various hosts. The data in migration is in the form of plaintext, the intruder can analyze packet movement and can control hosts traffic. The incorporation of security mechanism on hosts in DC helps protecting data in migration. This paper discusses an approach for dynamic HC selection, VM selection and secure VM migration over cloud environment.

• 대한임베디드공학회논문지
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• 제16권6호
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• pp.259-266
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• 2021

Edge Computing enables real-time big data processing by performing computing close to the physical location of the user or data source. However, in an edge computing environment, various situations that affect big data processing performance may occur depending on temporary service requirements or changes of physical resources in the field. In this paper, we proposed a BigCrawler system that dynamically configures the computing module and storage module according to the big data collection status and computing resource usage status in the edge computing environment. And the feature of big data processing workload according to the arrangement of computing module and storage module were analyzed.

• 인터넷정보학회논문지
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• 제9권3호
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• pp.9-24
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• 2008

본 논문에서는 홈 환경에서 멀티 에이전트 기반의 헬스케어 상황정보 서비스를 제공하기 위한 소프트웨어 구조의 설계에 대해 기술한다. 본 플랫폼에서의 분산객체그룹 프레임워크(Distributed Object Group Framework, DOGF)는 수행객체들 및 헬스케어 지원 센서 또는 기기들의 논리적인 서비스별 그룹화를 지원하고, 멀티 에이전트 프레임워크인 JADE(Java Agent DEvelopment framework)는 사용자의 이동성과 이질적인 환경에서의 서비스를 지원한다. 플랫폼 상의 멀티 에이전트는 건강관리 및 유지와 관련된 여러 종류의 헬스케어 상황정보 서비스를 제공하기 위하여 각각의 환경에 대한 정보를 수집하는 에이전트와 모바일 기기의 특징에 따라 서로 다른 서비스를 하는 에이전트 그리고 이들을 관리하는 에이전트로 분류할 수 있다. 이러한 JADE의 에이전트와 분산객체그룹 프레임워크의 동작은 모바일 프락시에서 인터페이스를 하며 정보 교환을 제공하거나 이동 패턴을 지원한다. 본 논문에서는 이러한 동작을 통하여 분산객체그룹 프레임워크와 JADE가 헬스케어 상황정보 서비스를 제공하기 위해 멀티 에이전트에 기반을 둔 플랫폼과 서비스별 에이전트의 설계에 대해 기술하였고, 끝으로 헬스케어 상황 정보 서비스를 위한 물리적인 시스템 환경과 플랫폼 기반의 프로토타입을 보였다.

• 한국산학기술학회논문지
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• 제18권12호
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• pp.512-520
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• 2017

이 연구는 음식관광에 대한 국민적 관심과 지방자치단체의 장소 마케팅으로서의 가치 인식 등을 배경으로 관광지 식당을 대상으로 관광지 식음료 서비스 품질과 서비스 가치, 고객만족, 관광지 연상 간의 인과관계에 대하여 연구 하였다. 선행연구를 바탕으로 가설과 연구모형을 도출하여 설문조사를 실시하였다. 406부의 유효 설문지에 대하여 SPSS와 AMOS를 이용하여 빈도분석, 확인적 요인분석, 그리고 구조방정식을 이용하여 가설검증을 실시하였다. 연구결과 관광지 식음료 서비스 품질의 '물리적 환경'과 '음식품질' 요인은 서비스 가치에 영향을 미치는 것으로 나타났다. 관광지 식음료 서비스 품질의 '종업원 서비스'와 '음식품질' 요인은 고객만족에 영향을 미치는 것으로 나타났다. 관광지 식당의 서비스 가치는 고객만족에 영향을 미치는 것으로 나타났다. 관광지 식당의 서비스 가치는 관광지 연상에 영향을 미치는 것으로 나타났다. 그러나 고객만족은 관광지 연상에 영향을 미치지 않았다. 이와 같은 연구결과를 바탕으로 다음과 같은 시사점을 도출하였다. 첫째, 외식 사업자 입장에서 음식품질 관리가 우선되어야 한다. 음식품질은 외식산업의 근본에 해당하는 것으로 각종 광고와 마케팅 속에서도 원칙의 중요성을 일깨우는 시사점이다. 둘째, 지방자치단체 입장에서 외식 사업자에 대한 물리적 환경개선을 위한 지원이 필요하다. 일부 지방자치단체에서 시행하는 메뉴개발과 종업원 서비스 교육보다는 관광성을 증가시키는 시각적 효과의 중요성이 부각되는 시사점으로 볼 수 있다. 그리고 마지막으로 지역과 관광지 특성이 연상될 수 있는 향토색 있는 메뉴가 개발되어야 한다. 즉 관광지 식당이 관광지 연상으로 이어져 많은 관광객이 많이 찾을 수 있게 하는 마케팅 도구가 되기 위해서는 지역성 반영이 우선되어야 한다는 것을 시사한다.

• 한국프랜차이즈경영연구
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• 제10권3호
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• pp.37-52
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• 2019

Purpose - This study examined the relationship between service quality, perceived value, customer satisfaction and behavioral intention of coffee shop using CoffeeSERV scale. In this model, CoffeeSERV scale consists of fundamental characteristics, physical environment, confidence, beverage characteristics, and representation factors. In particular, this study tried to demonstrate the moderating effect of customer's regulatory focus orientation among in the relationships between service quality, perceived value, customer satisfaction and behavioral intention. Research design, data, and methodology - This study intends to expand the existing service quality research by using the coffee shop service quality measurement tool developed by domestic researchers. I wanted to find some implications for the trend. In particular, this study applied the regulatory focus theory to identify individual differences of customers regulatory focusing motivation. In order to verify several hypotheses, the data were 227 college students and analyzed with SPSS/PC 21.0 and SmartPLS 3 program. The moderating role of customer's regulatory focusing motivation was tested using multi-group analysis with SmartPLS 3 program. Results - The resutls are as follows. First, the fundamental characteristic factors only had a significant influence on the utilitarian value perception, but in the hedonic value perception, all other service factors except for the beverage characteristic had a statistically significant effect. Second, utilitarian and hedonic value had significant effects on customer satisfaction. Third, customer satisfaction had a significant effect on behavioral intention. Finally, the regulatory focus orientation played a moderating role in the relationship between beverage characteristic - utilitarian value, representation - utilitarian value, fundamental characteristic - hedonic value, physical environment - hedonic value, confidence - hedonic value, and utilitarian value - behavioral intention. Conclusions - The results of this study show that the various service quality factors that make up the CoffeeSERV scale have different effects on utilitarian and hedonic value. This means that perceived benefits from product and service experience have different impacts on the customer's experience. Therefore, marketers should identify the impacts of service quality dimension that customers who use coffee shops consider important, understand the impact process of these quality factors on experience value, customer satisfaction, and behavioral intention, and allocate limited marketing budget. The results also show that it is possible to establish differentiatied response strategies using customer's regulatory focus orientation to find ways to enhance utlitarian and hedonic value, customer satisfaction, and behavioral intention using various Coffeeshop service quality factors. At the end of this paper, some limitations and future research directions were suggested.

• 한국프랜차이즈경영연구
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• 제13권2호
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• pp.1-15
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• 2022

Purpose: The globalization of the Korean restaurant franchise industry differs from the business performance of enhancing the brand image and customers' intention to revisit depending on the degree of localization marketing. Therefore, it is necessary to consider the extent to which the localization marketing activities of overseas Korean restaurant franchise companies affect the customer's perception. This study aims to investigate the effects of localization marketing (Localized Menu, Localized Price, Localized Service Experience, Localized Promotion, Localized Physical Environment) of Korean restaurant franchise companies on customer revisit intention. Research design, data, and methodology: For this study, 150 questionnaires using local Korean restaurants in Beijing, China, were analyzed using SPSS Ver.21 and AMOS Ver.22. Result: It was confirmed that the localized menu, localized service experience, and localized physical environment all affect the intention to revisit customers. Based on these verification results, if overseas franchises fully recognize localization marketing, which is an important factor for local business success, and establish localization strategies, they can gain an edge in competition with local Korean restaurants or restaurant franchises founded by locals. There may be a higher probability that However, it was found that localization price and localization promotion had no mediating effect of brand image between revisit intention and revisit intention. It was found that it had no effect on the degree of inquiry and had a negative effect. Conclusions: Due to the impact of the COVID-19 pandemic, there have been many changes in the domestic and overseas food service industry over the past two years. Therefore, in future research, it is necessary to study the localization of overseas Korean restaurant franchise companies that are more multidimensionally subdivided. Various measures of customized localization marketing for optimal regional characteristics should be developed and applied to enhance customer revisiting and brand image of Korean restaurant franchise companies entering overseas. In the future, this study will be meaningful data for the establishment of localization marketing (Localized Menu, Localized Price, Localized Service Experience, Localized Promotion, Localized Physical Environment) strategies for Korean restaurant franchise companies that consider overseas expansion or have already entered.

• 한국의상디자인학회지
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• 제22권2호
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• pp.45-59
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• 2020

The purpose of this study was to clarify that the effect of consumer's perception of nail store attributes has on intent to revisit (focus on independent stores) by performing quantitative research. The importance of nail stores is increasing with sales amounts and the number of workers, however, previous research in this area is not complete. The reason that this qualitative research should be done before the quantitative research is due to the scant theoretical background in this matter. As the nail market is steadily increasing, determining the factors to make a successful and influential store leading to revisits is very meaningful both academically and in business. For the quantitative study, consumers from 20 years old to less 60 years old who had purchased nail service at independent nail stores were included in the survey. Quota sampling was adopted in the areas where the independent nail stores were located from May 10th to May 30th, 2019, and 262 questionnaires were collected, and those containing insincere respondences were excluded. The most important nail store attribute was reliability (store name value, relationship with workers and A/S) and then the physical environment, economics, product, and promptness. The result depended on demographic factors- younger and lower-income respondents put a premium on the physical environment, promptness, and economics, on the other hand, older and higher-income respondents placed a priority on reliability. The correlation analysis result is that all store attributes (reliability, physical environment, economics, promptness, product) show a statistical significance. A multiple regression analysis was conducted to determine the effects of nail store attribute importance on revisit intention. Promptness, economics, and the physical environment have a statistically significant effect on the consumer's revisit intention.